Heritage Oaks Nursing And Rehabilitation Center in Lubbock, TX
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Information last verified:
5301 University Avenue, Lubbock, TX 79413
For more information about senior living options: (844) 490-3973
Heritage Oaks Nursing and Rehabilitation Center offers competitive pricing for its services when compared to the broader market in Lubbock County and the state of Texas. For a semi-private room, the monthly cost is $4,426, which exceeds both the county average of $3,118 and the state average of $3,680. In terms of private accommodations, Heritage Oaks charges $5,438 per month, surpassing Lubbock County's rate of $4,211 and slightly outpacing the Texas average of $4,096. While these costs are higher than local and state averages, they may reflect the center's commitment to providing quality care and amenities that cater to residents' needs.
| Floor plans | Heritage Oaks Nursing And Rehabilitation Center | Lubbock County | Texas |
|---|---|---|---|
| Semi-Private | $4,426 | $3,118 | $3,680 |
| Private | $5,438 | $4,211 | $4,096 |
The administrator is very attentive to residents and their families, always on the floor making rounds. Tim is always making sure staff is doing their jobs. Danny the DON is awesome. The therapy department is amazing. There is new leadership; they are attentive and caring along with all the staff. Tim and Quentin were fantastic, and the newly renovated areas are beautiful. The facility has many options to fit residents' needs. The staff is friendly and professional, and the environment is clean with five-star quality all the way.
The facility is dirty and smells like urine, and residents look miserable. Management is rude, aggressive, and uncaring toward families. Some staff are disrespectful and unprofessional, with a clear lack of accountability. Residents are neglected, with meals and medications forgotten or delayed. There have been thefts, including jewelry, cash, and a cell phone, from a resident. Residents can wander off and be missing for hours, with families only receiving apologies. The place has been described as a nightmare with poor upkeep and staffing. Nurses and aides are reported to be unprofessional and have allegedly harmed residents. The facility should be shut down due to ongoing abuse and neglect.Heritage Oaks Nursing and Rehabilitation Center in Lubbock is best suited for families seeking skilled rehab and robust therapy services delivered under active, on-the-floor leadership. When the goal is to restore strength after a hospital stay or to regain motor skills, this community can be a solid option thanks to a therapy department that receives frequent praise and a director/administration presence that appears engaged with residents and families. The facility’s recent renovations and visible emphasis on a welcoming environment also bolster its appeal for those who want a facility that looks cared-for and communicates regularly about care plans. However, this is not a pick-for-everyone facility. Families that prioritize flawless safety, airtight accountability, and consistently high staffing ratios should consider alternatives, given repeated warnings from reviewers about mismanagement, theft, and perceived indifference at critical moments.
The strongest positives center on the therapy team and the leadership’s on-the-floor engagement. Several accounts highlight therapists, nurses, and the director of rehab as standout resources who drive progress and keep families informed. In some cases, staff care is described as attentive and capable, with administrators and DONs who actively supervise and ensure that care plans are followed. When the atmosphere is right, residents appear to receive comprehensive rehab services, genuine encouragement, and timely communication about progress and needs. This combination can make a meaningful difference for someone aiming to regain function after an injury or surgery, and it can give families a reliable touchpoint during a vulnerable transition.
Yet the cons reported here are persistent and image-shattering. A large cluster of reviews allege unprofessional behavior, poor accountability, and outright safety failures. Stories of staff who ignore concerns, administrative dismissiveness, and a lack of consistent follow-through on care plans recur, painting a picture of a facility where problems can escalate during understaffed shifts. Issues range from missing belongings and disorganized charts to serious claims about not feeding residents, medication errors, and even life-threatening lapses that required hospital intervention. The most damaging statements describe a culture of neglect and indifference, with some families feeling unheard or stonewalled by leadership. Combined, these reports undermine confidence in daily reliability, even when individual staff members are praised.
The key tension is whether the bright spots in therapy and leadership can compensate for the frequent, broader safety and accountability concerns. In practice, the offset is partial at best. For residents entering rehab or short-term recovery, the responsive therapy team and visible leaders can yield real gains and a clearer sense of progress. But when the same facility repeatedly surfaces in reviews for missed meals, delayed care, miscommunications, or perceived hostility toward families, the gains feel overshadowed by risk. Prospective residents must weigh the potential for excellent rehab outcomes against the probability of intermittent lapses in basic care, housekeeping, and incident reporting. The decision often hinges on one’s tolerance for variance in safety and the ability to participate actively in oversight.
For families evaluating options, the following realities matter before any commitment. Visit in person at different times to observe nurse and aide responsiveness, talk to current residents and their families about nighttime care, and request specifics on medication administration and incident reporting. Ask directly about staff turnover, CNAs on duty, and how leadership handles complaints. Inquire about private-room availability and the practicalities of shared spaces, meals, and activity programming. Seek current survey results, if available, and request a clear care plan for rehab versus long-term needs, including who is responsible for ongoing progress notes and family updates. Above all, insist on a transparent outline of safety protocols, response times, and accountability measures.
In the end, Heritage Oaks presents a pragmatic choice for families prioritizing rehab outcomes and where engaged leadership can be leveraged to secure steady progress. It is not the best fit for those whose primary concern is consistent, flawless day-to-day safety and unquestioned accountability. For those who can actively participate in oversight and who place a premium on therapy quality, the facility offers tangible strengths that can translate into meaningful recovery. For others, particularly families with serious safety expectations or memories of residents slipping through the cracks, alternatives with demonstrably stronger safety records and more dependable day-to-day operations should be explored. The right move is to match specific care goals with the facility’s strengths, while keeping a vigilant eye on safety, staffing stability, and transparency.
159 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents. Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lubbock International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Oaks Nursing And Rehabilitation Center in Lubbock, TX is a vibrant and well-equipped assisted living community that offers a wide range of amenities and care services to seniors. The community provides a comfortable and safe environment for residents, with fully furnished accommodations that include air-conditioning and private bathrooms.
Residents at Heritage Oaks can enjoy various amenities such as access to a beauty salon, gaming room, fitness room, small library, computer center, and Wi-Fi/high-speed internet throughout the facility. There are also indoor and outdoor common areas where residents can socialize and relax in a tranquil setting. Additionally, the community offers community-operated transportation for outings and appointments.
Care services provided at Heritage Oaks include 24-hour call system and supervision for round-the-clock assistance if needed. The skilled staff assists with activities of daily living such as bathing, dressing, transfers, medication management, meal preparation, and incontinence care. Special dietary needs are catered to with diabetes diet options and special dietary restrictions.
The dining experience at Heritage Oaks is restaurant-style with nutritious meals provided. Residents can enjoy delicious cuisine while adhering to their specific dietary requirements.
The community ensures that residents have an active lifestyle through community-sponsored activities, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. These engagements provide opportunities for socialization and maintaining physical wellness.
Heritage Oaks is conveniently located near various essential facilities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship theaters. This proximity allows residents easy access to amenities or services they may need or prefer.
In summary, Heritage Oaks Nursing And Rehabilitation Center offers an inviting atmosphere with comprehensive care services in Lubbock. With its array of amenities and convenient location near local attractions and essential facilities; it provides a supportive environment that ensures seniors have a fulfilling lifestyle while receiving personalized care according to their individual needs.
This part of Lubbock, Texas offers a convenient and accessible location for senior living, with pharmacies such as Caprock Discount Drug and Walgreens nearby for easy access to medication. There are also several healthcare providers in the area, including Allington Dental and West Texas Eye Associates, ensuring quality medical care. A variety of dining options like Taqueria Autlan and Rosa's Café & Tortilla Factory offer a range of culinary choices. Additionally, Covenant Health System and Covenant Children's Hospital provide excellent healthcare services within close proximity. Nearby parks like Miller Park and Tech Terrace Park offer opportunities for outdoor recreation, while theaters such as Tinseltown cater to entertainment needs. Places of worship like Southcrest Baptist Church and Highland Baptist Church cater to spiritual needs. Overall, this area of Lubbock provides a well-rounded community with amenities that cater to the needs of seniors looking for a comfortable living environment.
Heritage Oaks Nursing and Rehabilitation Center offers competitive pricing for its services when compared to the broader market in Lubbock County and the state of Texas. For a semi-private room, the monthly cost is $4,426, which exceeds both the county average of $3,118 and the state average of $3,680. In terms of private accommodations, Heritage Oaks charges $5,438 per month, surpassing Lubbock County's rate of $4,211 and slightly outpacing the Texas average of $4,096. While these costs are higher than local and state averages, they may reflect the center's commitment to providing quality care and amenities that cater to residents' needs.
Heritage Oaks Nursing And Rehabilitation Center is located at 5301 University Avenue, Lubbock, TX 79413 in Lubbock County, Texas
Heritage Oaks Nursing And Rehabilitation Center on seniors.fyi includes 4 photos including images showing dining, flag, decor, and more.
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