Heritage Oaks Nursing And Rehabilitation Center in Lubbock, TX
Heritage Oaks Nursing And Rehabilitation Center is a nursing home community in Lubbock, TX.
Information last verified:
5301 University Avenue, Lubbock, TX 79413
For more information about senior living options: (866) 208-4318
3.3 from 62 reviews
5 stars
31
4 stars
4
3 stars
0
2 stars
4
1 stars
23
Heritage Oaks Nursing And Rehabilitation Center Costs & Pricing
Heritage Oaks Nursing and Rehabilitation Center offers competitive pricing for its services when compared to the broader market in Lubbock County and the state of Texas. For a semi-private room, the monthly cost is $4,426, which exceeds both the county average of $3,118 and the state average of $3,680. In terms of private accommodations, Heritage Oaks charges $5,438 per month, surpassing Lubbock County's rate of $4,211 and slightly outpacing the Texas average of $4,096. While these costs are higher than local and state averages, they may reflect the center's commitment to providing quality care and amenities that cater to residents' needs.
Floor plans
Heritage Oaks Nursing And Rehabilitation Center
Lubbock County
Texas
Semi-Private
$4,426
$3,118
$3,680
Private
$5,438
$4,211
$4,096
Overall Review of Heritage Oaks Nursing And Rehabilitation Center
caveat14 reviews mention this
Care lapses and neglect complaints
Several residents and families report serious care lapses.
Multiple reviews describe unresolved call and response issues, including phones not being answered or only reaching recordings. There are also complaints about missed or incorrect care—such as delayed pain medication, missed feeding, medication errors, and problems involving dialysis or overnight monitoring. Some reviews go further, describing abuse or lack of accountability when issues are raised.
common8 reviews mention this
Staff attentiveness and leadership
Many families describe attentive, cooperative caregiving.
Several reviews say the nursing team and aides are responsive when families have concerns, and that staff keep them informed about changes in condition. A number of reviewers also mention administrators or directors being visible and on-site, and note that communication improved. A few reviews specifically praise therapy staff and rehabilitation support when residents are working on recovery or mobility.
caveat6 reviews mention this
Room and cleanliness are mixed
Reviews describe both clean spaces and troubling conditions.
Some reviewers say the facility is clean on arrival, with improvement over time and an overall tidy environment. Others report strong odors and dirty conditions, including allegations involving hygiene and uncleaned areas. One resident describes the setup as private rooms in general while noting their room was shared with a shared bathroom.
common4 reviews mention this
Activities and daily structure
Residents and families point to scheduled activities.
Several reviews mention daily activities and a range of things to do, along with resident-focused scheduling. One family member also notes therapy occurring multiple days per week, alongside activities in common areas. At the same time, there are reviews suggesting some residents are not participating as expected, based on what family members observe.
caveat2 reviews mention this
Pricing runs above averages
Rates appear high compared with nearby benchmarks.
Even without resident-by-resident comparisons in the text, the listed pricing range sits above county and state reference points for both private and semi-private options. Families weighing fit may want to confirm the exact room type and level of care included, since room configurations in reviews vary.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Housing
159 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor common areas
Outdoor space
Private
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Lubbock International (9 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
High acuity care
Incontinence care
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Meals provided
Special dietary restrictions
Activities
Activities on-site
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Videos
Nearby Places of Interest
This part of Lubbock, Texas offers a convenient and accessible location for senior living, with pharmacies such as Caprock Discount Drug and Walgreens nearby for easy access to medication. There are also several healthcare providers in the area, including Allington Dental and West Texas Eye Associates, ensuring quality medical care. A variety of dining options like Taqueria Autlan and Rosa's Café & Tortilla Factory offer a range of culinary choices. Additionally, Covenant Health System and Covenant Children's Hospital provide excellent healthcare services within close proximity. Nearby parks like Miller Park and Tech Terrace Park offer opportunities for outdoor recreation, while theaters such as Tinseltown cater to entertainment needs. Places of worship like Southcrest Baptist Church and Highland Baptist Church cater to spiritual needs. Overall, this area of Lubbock provides a well-rounded community with amenities that cater to the needs of seniors looking for a comfortable living environment.
Pharmacies
Caprock Discount Drug (0.3 miles)
Walgreens (0.9 miles)
Omnicare of Lubbock (0.9 miles)
CVS Pharmacy (1.1 miles)
Walgreens (1.6 miles)
Twin Oaks Pharmacy (1.7 miles)
Raff & Hall Drug Store-Family Park (1.8 miles)
Physicians
United Blood Services (0.3 miles)
Allington Dental (0.5 miles)
Plains Optical (0.7 miles)
OccMed Associates (1 miles)
Beautiful Smiles Dentistry - Jeremy Burke, DDS, PA (1.1 miles)
Heritage Oaks Nursing and Rehabilitation Center offers competitive pricing for its services when compared to the broader market in Lubbock County and the state of Texas. For a semi-private room, the monthly cost is $4,426, which exceeds both the county average of $3,118 and the state average of $3,680. In terms of private accommodations, Heritage Oaks charges $5,438 per month, surpassing Lubbock County's rate of $4,211 and slightly outpacing the Texas average of $4,096. While these costs are higher than local and state averages, they may reflect the center's commitment to providing quality care and amenities that cater to residents' needs.
Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
In-home care is increasingly sought after by older adults for maintaining independence, with average private home care rates in 2025 varying by state and service type, reflecting geographical and local labor market influences. As demand rises, families are considering funding options like Medicaid waivers and long-term care insurance to manage costs effectively while ensuring quality care.
Home health care has become essential for supporting independence among the aging population, offering diverse services such as skilled nursing and rehabilitation in familiar environments, while also incorporating technology for personalized care. Despite its benefits, including improved recovery rates and emotional well-being, challenges like safety, staff availability, and insurance navigation must be managed for effective implementation.
Heritage Oaks Nursing And Rehabilitation Center photos
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159 resident community capacity
Skilled Nursing Facility
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor common areas
Private
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Lubbock International (9 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
High acuity care
Incontinence care
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Caring staff with engaging activities in a clean, welcoming setting.
Navigating Medicare Coverage for In-Home Care Services
In-Home Care Costs in 2025: A Detailed State-by-State Exploration
Understanding Home Health Care: A Comprehensive Guide
