Brookdale Monterey

Pros

• The staff at Brookdale Monterey demonstrates genuine love and compassion for their residents, creating a welcoming environment.
• Residents are provided with excellent medical and emotional care, reflecting the dedication of the entire staff.
• Many reviewers express satisfaction with the cleanliness and spaciousness of the facility, including well-maintained common areas and private rooms.
• Activities offered at Brookdale Monterey are engaging and varied, contributing positively to residents' quality of life.
• A particular staff member, Allison, has been highlighted for her outstanding support and attentiveness during tours and visits, making families feel valued.
• Families appreciate the effective communication from the staff, ensuring they remain informed about their loved ones’ well-being.
• Overall experiences have led many reviewers to highly recommend Brookdale Monterey as a supportive memory care community for loved ones in need.

Cons

• The overall experience with Brookdale Monterey was terrible, with the loved one rarely being changed or bathed and even finding a moldy chicken bone in the common area.
• The quality of care was rated poorly, as the loved one was frequently forgotten and had issues with essential medical equipment like the oxygen cannula.
• The dining options were inadequate, with requests for easier-to-eat foods for the loved one being ignored.
• The activities offered declined in quality after an employee went part-time, leading to dissatisfaction.
• There were concerns about the management of medication that contributed to aggressive behavior in the resident.
• A lack of communication from staff regarding care issues left family members feeling frustrated and concerned for their loved one's well-being.
• Despite some friendly staff interactions, overall responsiveness to voiced concerns was deemed terrible.
• The facility's cost did not justify the level of care provided, leading to a low value rating from some reviewers.

Review

Brookdale Monterey has elicited a variety of responses from families regarding its memory care services, painting a multifaceted picture of the facility. Many reviews highlight the compassionate and dedicated staff, with individuals like Allison receiving specific praise for their attentiveness and kindness. One reviewer noted that she spent an entire day with them, patiently answering all their questions and providing detailed explanations about the facility and its services. This level of engagement seems to foster a sense of trust between residents’ families and the staff, reassuring them that their loved ones will be treated with dignity and care.

The facility itself has garnered positive remarks for its environment. Many visitors found Brookdale Monterey to be clean, well-managed, and welcoming. The presence of outdoor patios adds to the aesthetic appeal, providing residents with spaces to enjoy nature. Reviewers appreciated that it is exclusively a memory care facility, allowing for specialized attention rather than dividing resources among assisted living or independent living residents. A few expressed concerns that the lively atmosphere could be overwhelming for some residents; nonetheless, overall impressions of Brookdale’s ambiance lean towards favorable.

While many experiences at Brookdale Monterey lean positively, there are notable criticisms that cannot be overlooked. A particularly distressing review highlighted severe shortcomings in care quality—namely inadequate hygiene practices and instances where staff reportedly failed to manage essential medical equipment properly. Issues like lost personal items and inappropriate use of supplies like diapers were alarming complaints from families who felt their loved ones' needs were not being met adequately. This was compounded by concerns over nutrition; one family noted that despite repeated requests for more manageable food options for their loved one—like softer meals—the staff continued to serve harder-to-eat items.

Another area of concern centered around communication regarding medication administration—a crucial factor in any caregiving setting. While some reviewers commended responsive staff who kept them informed about their loved ones’ conditions, one family expressed frustration about lapses in medication management which led to troubling behavioral changes in their relative. They acknowledged improvements under new management but emphasized these issues needed immediate attention to ensure resident safety.

Despite these criticisms, several families found solace in the overall quality of care provided at Brookdale Monterey beyond individual incidents. Reviewers complimented specific activities designed to engage residents mentally and physically—highlighting how such initiatives contributed positively to their loved one's well-being. Suggestions were made for increased availability of memory-maintaining games or picture books to further enhance residents’ cognitive engagement during activities.

In conclusion, Brookdale Monterey presents as a community divided by differing experiences: Some find it an outstanding option characterized by dedicated staff members who prioritize both physical health and emotional support for residents while others raise red flags regarding critical aspects of care delivery that need urgent reforms. The diversity in feedback illustrates why prospective families should carefully consider both commendations and critiques when weighing options for memory care facilities such as Brookdale Monterey—for therein lies an opportunity not just for personal peace but ensuring dignified treatment befitting those they love most dearly.

Located in Lubbock, Texas, this neighborhood offers a convenient and diverse range of amenities for senior living. With several physicians, pharmacies, and hospitals within close proximity, residents can easily access healthcare services. Additionally, there are various dining options nearby, including casual cafes and restaurants serving a variety of cuisines. For recreational activities, parks like Miller Park and Tech Terrace Park provide opportunities for outdoor relaxation and exercise. In terms of spiritual nourishment, places of worship such as Southcrest Baptist Church and Highland Baptist Church offer community support and fellowship. Overall, this area provides a well-rounded environment for seniors looking to live comfortably with access to essential services and leisure options.

Physicians

• Allington Dental (0.1 miles)
• Plains Optical (0.1 miles)
• United Blood Services (0.5 miles)
• Beautiful Smiles Dentistry - Jeremy Burke, DDS, PA (0.8 miles)
• West Texas Eye Associates (0.8 miles)
• Gregory Dental (0.8 miles)
• Southwest Diagnostic Clinic (1 miles)

Restaurants

• Rosa's Café & Tortilla Factory (0.2 miles)
• Taqueria Autlan (0.2 miles)
• Sonic Drive-In (0.5 miles)
• Lubbock s Breakfast House and Grill (0.7 miles)
• Burger King (1.1 miles)
• Caprock Cafe (1.2 miles)
• Holly Hop Ice Cream Shoppe (1.2 miles)

Pharmacies

• Caprock Discount Drug (0.3 miles)
• CVS Pharmacy (0.5 miles)
• Omnicare of Lubbock (0.6 miles)
• Walgreens (1.2 miles)
• Twin Oaks Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (2 miles)

Hospitals

• Covenant Health System (1.4 miles)
• Fresenius Medical Care (1.9 miles)
• Kings Park Family Health Center (2.1 miles)
• Fmc Heart of Lubbock (2.1 miles)
• Covenant Children's Emergency Room (2.1 miles)
• Covenant Women's and Children's (2.2 miles)
• Covenant Behavioral Health Service (2.2 miles)

Cafes

• J & B Coffee Co. (1.6 miles)

Parks

• Miller Park (1.6 miles)
• Tech Terrace Park (1.9 miles)

Places of Worship

• Southcrest Baptist Church (1.7 miles)
• Highland Baptist Church (1.8 miles)

Theaters

• Tinseltown (2.1 miles)