The Bradford At Brookside

Pros

• The staff at Bradford at Brookside are dedicated and provide excellent care, making residents feel valued and supported during their rehabilitation.
• The facility offers a warm and inviting atmosphere, with good food and a variety of activities that keep residents engaged.
• Many families appreciate the compassionate approach of the nursing staff, who go out of their way to ensure residents feel at home.
• Residents enjoy the surrounding environment, which features beautiful trees and well-maintained grounds.
• The volunteers contribute positively to the community by assisting in events like holiday parties, reflecting a strong sense of connection among staff and residents.
• Families express satisfaction with the coordination of care provided, including physical therapy services that help loved ones regain strength after medical incidents.

Cons

• There were reports of extreme neglect, including instances where a resident was left sitting in their own urine and soaked clothes.
• The staff lacked proper knowledge about residents' specific needs, leading to inadequate care for those requiring assistance.
• A complaint was made about lost personal items, including a resident's wedding ring and clothing.
• There were serious concerns regarding hygiene, with one resident found in a room that smelled of urine and dirty bedding not being changed.
• A family member experienced unauthorized access by a relative on the no-contact list, resulting in a significant security breach reported to the state.
• The facility reportedly failed to address medical issues promptly, leading to serious health complications like skin cancer due to neglect.
• Despite dedicated staff members, a lack of sufficient staffing levels impacted overall care quality in the facility.
• One reviewer expressed dissatisfaction with the overall management approach, suggesting that it needed major improvements for better care delivery.

Review

The Bradford at Brookside has garnered a plethora of reviews from families and individuals regarding its services and the care provided to residents, offering a mixed tapestry of experiences that showcase both commendable support and significant concerns. Many reviewers express profound gratitude for the compassionate care received at the facility. A number of family members highlighted how dedicated Certified Nursing Angels and staff across various departments—nursing, housekeeping, dietary, and activities—played vital roles in rehabilitation efforts. One individual shared their heartfelt appreciation for the entire team's unwavering assistance during moments when they could not help themselves, emphasizing the importance of such facilities in aiding recovery. This praise extends beyond just nursing staff; it encompasses every aspect of resident care, confirming that supportive teamwork is crucial in times of need.

Furthermore, several volunteers have also offered positive insights into their experiences at The Bradford. One such volunteer recalled her participation during a resident Christmas party, noticing how much staff enthusiasm enhanced the event's atmosphere. She noted that the recruitment process to become a volunteer was straightforward and well-managed by friendly staff who ensured she felt welcomed and ready to contribute. This experience painted a picture of an inviting community for both residents and those wishing to lend a helping hand.

On the other side of the spectrum are accounts filled with distressing observations of neglect within The Bradford at Brookside, highlighting troubling inconsistencies in care quality which stand out starkly against more positive narratives. One reviewer recounted harrowing details about visiting a friend whose bed was wet with urine and whose clothing had not been changed for an alarming period. Unfortunately, this individual's needs were evidently overlooked by attendants who were unfamiliar with his specific requirements due to blindness, raising serious questions about training protocols among staff on how to adequately cater to each resident’s unique circumstances.

Another deeply troubling account came from a family member describing extreme neglect experienced by their loved one during her stay amid COVID restrictions. Grievances included unsanitary conditions—room odors reminiscent of urine—and lackadaisical hygiene practices that left medical issues unchecked. The reviewer detailed incidents involving falls resulting in serious injuries as well as lapses in personal grooming typical for diabetic patients—a clear indication of inadequate oversight—and expressed deep concern over lost personal items like wedding rings. Such complaints underline pressing vulnerabilities within current management practices affecting overall resident dignity and wellbeing.

Despite these grave concerns raised by certain families regarding self-care practices or inadequate personnel awareness concerning individual patient needs, some relatives remain optimistic about their loved ones’ progress at The Bradford at Brookside. They note that although staffing shortages exist—an industry-wide issue affecting many healthcare facilities—the employees present demonstrate dedication towards ensuring residents feel included through proactive engagement in daily activities and outings tailored toward enhancing their quality of life.

Finally, there exists an acknowledgment among relatives regarding structural beauty and meal satisfaction within The Bradford facility itself. Positive mentions highlight enjoyable dining experiences where meals are described as flavorful despite recognizing areas needing improvement regarding staffing levels or upper management effectiveness—a sentiment echoed across multiple reviews suggesting room for growth without compromising on compassion or operational integrity within caregiving teams.

In conclusion, while many reviews laud The Bradford at Brookside's caring environment supported by dedicated staff providing essential rehabilitation services complemented by engaging activities conducive to residents’ enjoyment; negative testimonials serve as critical reminders urging continuous evaluation processes aimed toward addressing systemic areas requiring immediate attention pertaining specifically towards individualized care demands reflective across its diverse population.

Physicians

• Mann Eye Institute (0.2 miles)
• The Heart Institute of East Texas (0.2 miles)
• East Texas Nephrology (0.3 miles)
• Pulmonology - Baylor St. Luke's Medical Group - Livingston, TX (0.3 miles)
• The Center For Sight (0.3 miles)
• Livingston Pediatric Clinic (0.4 miles)
• Big Thicket Orthopedics (0.4 miles)

Hospitals

• Memorial Medical Center (0.2 miles)
• Pulmonology - Baylor St Luke's Medical Group (0.3 miles)
• Internal Medicine - Baylor St Luke's Medical Group (0.3 miles)
• Alabama Coushatta Health (14 miles)

Restaurants

• Catfish King (0.7 miles)
• Great American Foods (0.7 miles)
• El Taquito (0.7 miles)
• Myte-Fine (1.3 miles)
• Sonic Drive-In (1.3 miles)
• Shrimp Boat Manny's (1.4 miles)
• Whataburger (1.4 miles)

Places of Worship

• Chimson Ministries (0.8 miles)
• Lighthouse Revival Center (0.9 miles)
• Anderson Baptist Chapel Church (1 miles)
• First Baptist Church (1.1 miles)
• St Luke's Episcopal Church (1.1 miles)
• Trinity Lutheran Church-Missouri Synod (1.4 miles)
• Jones Priarie Baptist Church (1.4 miles)

Cafes

• Starbucks (1.3 miles)
• Java Quest Coffee & Tea (1.9 miles)
• The Bull Shack (2.7 miles)
• Johnson's Cafe (18.7 miles)

Pharmacies

• Livingston Pharmacy (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Shepherd Pharmacy (16.4 miles)

Transportation

• U-Haul Neighborhood Dealer (1.4 miles)
• Livingston Municipal Airport (00R) (1.4 miles)
• U-Haul (2.3 miles)
• U-Haul (2.6 miles)
• Danny Moye Taxidermy (4.6 miles)
• Greyhound Bus Lines (5.9 miles)
• U-Haul Neighborhood Dealer (8.5 miles)

Parks

• Trinity River Authority Texas (14.8 miles)
• Double Lake Recreation Area (14.9 miles)