Windsor Gardens

Pros

• The staff at Windsor Gardens, particularly Sharese Woods, created a welcoming and loving environment for residents during their rehab stays.
• Residents consistently receive attentive care, with staff frequently checking in to ensure their needs are met.
• The facility maintains a clean and pleasant atmosphere, which contributes to a homey feeling for the residents.
• Meals provided at Windsor Gardens are enjoyed by the residents, enhancing their overall experience.
• The management is commended for keeping residents clean and dry, demonstrating attentive care throughout their stay.
• Visitors noted the well-kept condition of the older unit, highlighting its neatness and comfort.
• Residents appreciate the availability of a garden area within the facility, adding to its charm.

Cons

• There have been delays in the delivery of information from the social worker, requiring family members to ask multiple questions to get updates.
• A resident experienced a long wait time (over an hour) for help after pressing the call button.
• Pain medication requests went unanswered for an extended period (42 minutes).
• The staff-to-resident ratio may need improvement, as observed during visits to the facility.

Review

Windsor Gardens has emerged as a popular choice for families seeking rehabilitation and assisted living services for their loved ones. Many reviews highlight the warm and welcoming atmosphere of the facility, with particular praise directed towards staff members like Sharese Woods, who have made residents’ stays feel secure and loving. One reviewer expressed gratitude for the attentive care that their mother received during her rehabilitation, noting that staff consistently checked in to ensure she had everything she needed. This commitment to quality care fosters a sense of comfort, making Windsor Gardens a viable option for both short-term and long-term residency.

While some experiences at Windsor Gardens have been overwhelmingly positive, certain concerns regarding responsiveness have surfaced as well. A current resident reported waiting an extended time—over 40 minutes—for pain medication after requesting assistance. This situation raises important questions about the facility's staffing levels and operational efficiency in providing timely help when it is urgently needed. Such discrepancies illustrate that while many individuals may experience excellent service, there are instances where attention to urgent needs may fall short.

Feedback regarding communication from social workers within Windsor Gardens presents another dimension of the overall experience. One review noted that information delivery from the social worker was often delayed; family members found themselves needing to proactively seek out updates rather than receiving them automatically. This can lead to frustration among families who seek timely clarification on their loved one's care plan or progress. The expectation is that communication should flow more freely between staff and families, allowing concerns to be addressed without requiring excessive prompting.

Despite these challenges, several reviewers emphasized the overall environment at Windsor Gardens as pleasant and homey. Descriptions of the facility paint a picture of a clean, well-maintained place that feels comfortable and inviting. Reviewers appreciated the effort put into maintaining cleanliness throughout common areas and private rooms alike; this contributes significantly to a reassuring atmosphere for both residents and visiting family members. The presence of amenities such as a garden area further enhances this positive environment, suggesting thoughtful considerations for both aesthetics and resident engagement.

One notable aspect highlighted by multiple reviewers is the food quality at Windsor Gardens. Residents appear satisfied with their meals, indicating that dietary needs are taken seriously—a vital component of any assisted living or rehabilitation facility's service offerings. Ensuring that meals are enjoyable not only aids physical health but can also improve emotional well-being by creating an overall sense of satisfaction among residents.

Finally, it’s essential to acknowledge that while many aspects of life at Windsor Gardens receive commendation—including attentive staff, cleanliness, and pleasant surroundings—there remains room for improvement in addressing responsiveness issues and enhancing communication practices within the team. Balancing these strengths with opportunities for growth could make Windsor Gardens an even more reputable choice for families navigating assisted living options in search of compassionate care for their loved ones in need.

Hospitals

• Medical Center At Lancaster (0.1 miles)
• Methodist Rehabilitation Hospital (4.5 miles)

Physicians

• My Eyelab (0.7 miles)
• POA Happy Teeth Today (2.6 miles)
• MomPremier Eye Institute (2.8 miles)
• CareNow (4.4 miles)
• Methodist Charlton Medical Center - Azhar A Kazi MD (4.7 miles)
• Southwest Orthopedics-Sports (4.9 miles)
• Raymond S Khouw (4.9 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (5.5 miles)
• Starbucks (5.7 miles)
• Panera Bread (7.2 miles)
• Starbucks (7.2 miles)
• Tops Cafe (7.6 miles)
• Manhattan Project Beer Company (11.6 miles)

Restaurants

• McDonald's (0.7 miles)
• Taco Cabana (0.7 miles)
• In-N-Out Burger (0.7 miles)
• Whataburger (1.1 miles)
• Cracker Barrel (1.2 miles)
• Pollo Regio - 200 (2.7 miles)
• Domino's Pizza (2.8 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.7 miles)
• Walmart Pharmacy (1.8 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (4 miles)
• Cashsaver Pharmacy 46 (4.4 miles)

Places of Worship

• Greater Mount Hebron Baptist Church (6 miles)
• Southern Baptist Convention (9.4 miles)
• Rockett Christian Church (9.7 miles)

Parks

• Kiest Park (8 miles)
• Cedar Hill State Park (9.8 miles)
• Kidd Springs Park (10.4 miles)
• Kessler Parkway Trail (11.2 miles)
• Valley Ridge Park (11.8 miles)

Theaters

• Alamo Drafthouse Cedars (11.5 miles)