Windsor Houston
Save6920 T.C. Jester Boulevard, Houston, TX 77091
For more information about senior living options: (844) 490-3973
Gary the receptionist is wonderful and very helpful. Tameka at the front desk is kind, welcoming, and greets visitors. Jake in maintenance fixes issues promptly and is very capable. The facility is impeccably clean and staff regularly check on patients, even when the call button is pressed. The nursing director is kind and promptly addresses family needs and concerns. The food is exceptionally good in quality and variety, and patients enjoy their meals. New management has brought noticeable improvements, including a cleaner environment and happier staff. Crystal Cruz is a wonderful tour guide; the staff are nice and supportive. The in-house transportation van is clean and consistently on time.
One CNA, Charline, approached the resident at her bedside and yelled in her face, coming so close that she could have physically harmed her. Another CNA refused to provide the resident's name after failing to properly clean her. There was an incident where powder purchased for the resident after showers disappeared from her room, and the nursing staff ignored her concerns. The staff repeatedly claim they are "too busy" to assist with basic tasks, yet they can often be heard laughing outside a resident's door while patients wait for help. This facility has caused the resident complete emotional distress on top of her physical pain, due to attitude, neglect, and lack of compassion from the CNA staff. The reviewer would give zero stars and believes the facility should completely replace its CNA staff or shut down. There is very poor communication with family, high turnover in staff, and difficulty reaching the accounting/billing department, described as poor management.The experience at this facility appears to have shifted dramatically over time, with many reviewers noting substantial improvements since changes in management and leadership. One account describes a near-restart of the environment: the place has "changed tremendously" since their loved one was admitted in June, and the general tone is that the facility is now more attentive, organized, and welcoming. Front-desk staff, in particular, are highlighted as a strong point, with Gary the receptionist repeatedly praised for his helpfulness and professionalism, and Tameka at the front desk described as kind, welcoming, and interested in getting to know visitors. The sense of a more responsive administration is echoed by comments about the way concerns are routed to the appropriate people, and by specific actions taken to move a resident to a more suitable room after addressing concerns with the current one.
Beyond individual staff, several reviews emphasize the quality and responsiveness of the overall team. The nursing staff are portrayed as proactive about family communication, especially in situations where a resident has refused medication, with attempts to keep family members informed. A social worker and the administration are credited with stepping in to resolve issues, including relocating a resident to a more appropriate room. The facility's commitment to cleanliness and patient safety is a recurring theme; reviewers note that rooms and common areas are well kept, the building is clean, and staff routinely check on patients - even if a call button was pressed accidentally. The nursing director is described as kind and attentive, willing to address any family concerns, and the facility is consistently framed as a place that strives to resolve problems and implement improvements.
Parallel perspectives from longer-term patrons reinforce a broadly positive view of the center's culture and operations. One reviewer who visits a 93-year-old friend here every week for six years reports a shift that has gone beyond expectations after recent management changes. They describe impeccably clean facilities, a welcoming and bright environment, and a refreshed level of maintenance that extends through hallways and patient rooms. Understaffing, once a concern, is described as no longer a problem, with staff appearing less stressed and generally happier and friendlier. The dining room environment is noted for daily acts of kindness, and the overall experience is described as more content for residents. Food quality and variety are singled out as a pleasant surprise, contributing to a sense that the center is not only functionally competent but also capable of delivering a comforting, enjoyable daily life for residents.
Several reviewers highlight specific positive interactions and services as markers of good care. The center's visibility online - the growing presence and positive reviews the facility is receiving - appears to mirror a broader sentiment among families who feel the care has improved. Long-term residents and their families praise the combination of clean facilities, attentive staff, and the availability of supportive services. A reviewer notes special appreciation for Crystal Cruz, described as a wonderful tour guide who, along with other staff, makes visitors feel welcome and well-informed. The overall tone in these accounts is one of gratitude for a caring team, with residents feeling cared for by nurses, CNAs, and the director, and with facilities like the in-house caf? and transportation van contributing to a sense of normalcy and reliability.
Amid these positive experiences, there are also accounts that foreground serious concerns, underscoring that no facility is perfect and that experiences can vary between units or shifts. One review, written by a family member caring for a mother who cannot walk and is undergoing knee treatment, details troubling incidents involving CNAs. The reviewer alleges that a CNA yelled at the mother, got uncomfortably close, and caused a spike in the patient's blood pressure, and describes another CNA who refused to provide a name after not properly cleaning the patient. Additional concerns include a missing powder from the room after the mother reported it, with staff allegedly ignoring her concerns, and claims that staff are often "too busy" to assist with basic tasks, even as laughter is heard near residents' doors. A further account describes a different CNA who refused to provide a simple bandage for a knee wound, criticized the wound as "dry," and showed insensitivity to the patient's needs. The reviewer characterizes these experiences as causing significant emotional distress and indicates that they are pursuing transfer and legal advice, even suggesting that the facility could benefit from a complete CNA overhaul or shutdown. This starkly negative experience stands in contrast to the more positive narratives and serves as a potent reminder of the variability that can exist within a single facility.
Other reviewers echo the sentiment that, while the facility has strong points - welcoming staff, good cleaning standards, reliable transportation services, and a generally positive atmosphere - the communications and administrative continuity can be inconsistent. A separate commentary notes poor communication with family and high turnover in staff, with particular difficulty in reaching the accounting or billing departments. Taken together, these insights paint a picture of a center that has meaningful strengths - cleanliness, compassionate front-desk and nursing staff, and an environment that patients and families often describe as safe and supportive - but still grapples with challenges around staffing stability, family communication, and accountability in care practices. The overall tone across most reviews remains hopeful and appreciative, yet these more negative experiences underscore the importance of ongoing oversight and proactive issue resolution.
In sum, the reviews depict a facility that has undergone significant positive transformation under new leadership, with clean facilities, attentive staff, improved maintenance, reliable transportation, and a culture of responsiveness and kindness that residents and families frequently praise. The strongest endorsements come from those who describe tangible improvements in the living environment, staff demeanor, and the overall sense of safety and care. At the same time, the more critical accounts cannot be ignored: allegations of CNA misconduct, concerns about basic caregiving tasks being delayed, missing items, and gaps in family communication all point to areas where the facility must maintain vigilance and accountability. The consensus suggests a place with substantial strengths and a real commitment to improvement, tempered by reminders that consistent staffing, transparent communication, and rigorous adherence to care standards are essential to sustaining trust and providing the high level of care families expect.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
George Bush Intercontinental (11 miles away) William P X (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windsor Houston is a premier assisted living community located in Houston, Texas. Our community offers a wide range of amenities and care services to enhance the quality of life for our residents.
In terms of amenities, Windsor Houston boasts a beauty salon where residents can pamper themselves and maintain their personal style. Each resident's entertainment needs are met with cable or satellite TV in their fully furnished living spaces. Our community operated transportation ensures that residents have access to transportation for various errands and appointments.
For those who enjoy technology, we offer a computer center with Wi-Fi/high-speed internet access. Our dining room provides restaurant-style dining experiences where residents can enjoy delicious meals prepared by our culinary team. Additionally, there is a kitchenette available for residents who prefer to cook their own meals.
Residents can stay physically active in our fitness room and gaming room, as well as enjoy the outdoor space and garden areas. The small library is perfect for those who love reading and learning. Telephone services are provided for communication needs.
At Windsor Houston, we prioritize the health and well-being of our residents. Our care services include 24-hour call system and supervision to ensure resident safety at all times. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers.
We understand the importance of proper nutrition for seniors, which is why we offer diabetes diet options and cater to special dietary restrictions. Meal preparation and service are provided by our dedicated staff members. Medication management is also available to ensure that residents receive their medications on time.
Mental wellness is equally important at Windsor Houston, which is why we offer a mental wellness program designed specifically for seniors. Transportation arrangements can be made for non-medical purposes as well as doctor's appointments.
Residents at Windsor Houston can engage in various activities to stay socially connected and mentally stimulated. Our concierge services ensure that residents have everything they need right at their fingertips. Fitness programs, planned day trips, and scheduled daily activities are organized for residents to enjoy. Resident-run activities encourage social interaction and participation.
Windsor Houston is conveniently located with cafes, parks, pharmacies, restaurants, places of worship, and hospitals in close proximity. Our community provides a vibrant and comfortable environment for seniors to thrive and enjoy their golden years.
Windsor Houston is located at 6920 T.C. Jester Boulevard, Houston, TX 77091 in Harris County, Texas
Windsor Houston on seniors.fyi includes 9 photos including images showing interior, bedroom, landscaping, decor, entrance, building, exercise equipment, gym, and more.
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