The Concierge

Pros

• The staff members are attentive and responsive to the needs of the residents, providing a caring environment.
• The physical and occupational therapy services are exceptional and have contributed positively to the residents' experiences.
• The facility’s appearance is beautiful, akin to a hotel, creating a welcoming atmosphere for both residents and visitors.
• Residents have access to engaging activities such as movie nights, game nights, and outdoor physical activities in a spacious atrium.
• The room accommodations are spacious and comfortable, providing a pleasant living situation for residents.
• Staff members, including nurses and kitchen staff, go out of their way to make residents feel at home with kind gestures and attentive service.

Cons

• The staff at The Concierge is often unhelpful, abrupt, and rude, leading to a lack of communication and care.
• Residents experience poor quality care, with multiple reports of unanswered phone calls and cold interactions from staff.
• Essential services like physical therapy are not provided as promised, causing frustration for both residents and their families.
• There have been instances where families received inadequate information regarding their loved ones' health and well-being, leading to distress.
• The facility's amenities are underutilized or unavailable, contributing to an overall dreary atmosphere that does not feel like home.
• Some residents reported feeling isolated without clear explanations for restrictions placed on them during their stay.
• There are significant concerns about the professionalism and competency of certain staff members in fulfilling their roles.
• Families express deep dissatisfaction with the administrative responsiveness concerning critical issues related to their loved ones' care.

Review

The Concierge, a nursing and rehabilitation facility in Houston, has garnered mixed reviews from families of residents over the years. A few users describe it as a beautifully decorated place with nice draperies that gives an appearance akin to a hotel. However, some have expressed concerns about the atmosphere within the facility, which can come off as somewhat dreary and ghost-like due to the lack of visible activity outside residents’ rooms. The entry experience is also noted as being somewhat inconvenient; visitors are often required to use a side door rather than the main entrance.

While many families have reported that their loved ones receive adequate care at The Concierge, there are troubling inconsistencies in staff attitude and communication. Some reviewers complained about unresponsive or unfriendly staff members. For example, one individual observed how the attendants seemed distant and unhelpful, contrasting sharply with positive experiences reported by others who found specific staff members to be warm and caring. Families concerned about their loved ones' well-being often felt that overall responsiveness could improve significantly.

Amenities available at The Concierge have been another point of discussion among reviewers. Although management touted features like an ice cream parlor, movie theater, and pet-friendly spots for dogs, many claimed these facilities were never in operation or entirely absent from their observations. Even those who appreciated aspects like outdoor activities underlined disillusionment with the empty promises regarding amenities that could enhance their loved ones' quality of life.

Some reviews are more positive regarding personal experiences within the facility's rehabilitation program. One family member highlighted how attentive and accommodating the therapy team was towards their father’s needs after his dialysis sessions—an important factor influencing their choice of this facility. Such experiences suggest potential positives for certain residents undergoing short-term rehabilitation rather than long-term residency where issues may arise.

The challenges reported by families sometimes came down to poor communication practices among staff members as well. Numerous reviewers lamented difficulty getting answers when calling into the facility; messages often went unanswered or were met with brusque responses. In extreme cases, families described cold interactions from staff when dealing with tragic circumstances such as receiving news about a resident’s death without sensitivity or grace.

Despite mixed feelings about aspects such as decorum and communication practices at The Concierge, it is evident that some families have had positive interactions both through rehab services and daily living experiences provided within its walls. For instance, one resident praised their spacious accommodations while emphasizing how friendly staff addressed requests promptly—a sentiment echoed by others who enjoyed personalized care during rehabilitation stays.

Though The Concierge has several commendable features—including cleanliness and organized protocols—the overall impression appears marred by inconsistent levels of service across different departments. Families continue advocating for transparency regarding resident care while voicing strong opinions on potential improvements needed at this facility if it hopes to provide genuinely nurturing environments for those needing assistance during challenging chapters of life.

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.3 miles)

Cafes

• Starbucks (1.1 miles)
• Panera Bread (3.8 miles)
• Starbucks (4.4 miles)
• 85C Bakery Cafe (5 miles)
• Starbucks (6.1 miles)
• Nara Cafe (6.2 miles)
• Starbucks (6.2 miles)

Restaurants

• Whataburger (1.5 miles)
• Emporio Brazilian Cafe (1.7 miles)
• Whataburger (1.9 miles)
• Chipotle Mexican Grill (1.9 miles)
• Chick-Fil-A (2.1 miles)
• La Pasha (2.2 miles)
• Lupe Tortilla Mexican Restaurant (3.1 miles)

Theaters

• Regal Edwards West Oaks Mall (1.6 miles)
• Cinemark (5.7 miles)
• 2430 Amc Bar Fountains (7.3 miles)

Places of Worship

• St John Vianney Catholic Church (2.1 miles)
• Shirdi Sai Jalaram Mandir (5.4 miles)
• Second Baptist Church, West SecondKids (5.8 miles)
• Sugar Land First United Methodist Church (7.7 miles)

Physicians

• Texas Children's Pediatrics Westchase (4.6 miles)
• Mann Eye Institute (7.2 miles)
• Allergy & ENT Associates: Kancherla Vikas S MD (7.7 miles)

Transportation

• West Houston Airport (6.5 miles)

Parks

• Sardar Patel Stadium (7.2 miles)