The Concierge in Houston, TX
Save2310 South Eldridge Parkway, Houston, TX 77077
For more information about senior living options: (844) 490-3973
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Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
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The care is excellent and rehabilitation is well-coordinated, with therapy and meals working smoothly together. Shawn and the team go above and beyond to connect with families and make them feel heard and cared for. The facility is clean, welcoming, and well maintained with private rooms. The physical and occupational therapy teams are on point and help residents regain independence quickly. The staff are kind, patient, and genuinely caring, making residents feel safe and at home. The administration is professional, responsive, and focused on delivering quality patient care. The food is good and the activities create a positive, family-friendly atmosphere. Families consistently report positive experiences and would recommend The Concierge to others.
They state that their relative was left in soiled diapers for hours, causing severe rashes and discomfort. They claim medications, including heart medicines, were not given as prescribed, leading to a heart-related crisis. They describe the facility as unsafe and dangerously under-staffed, with too few caregivers for the patient load. They report unresponsive, rude staff and poor communication from management and doctors. They view the place as a "front" that neglects residents and prioritizes money over care. They say the phones and call systems frequently do not work and staff rarely answer calls. They describe the environment as dirty or outdated, with unsanitary conditions and unreliable equipment. They note residents are not rotated for bedsores, left without assistance to use the bathroom, leading to infections or complications. They warn others to avoid the facility, calling it the worst decision and not a safe place for loved ones.The Concierge in Houston is best suited for families pursuing short-term rehabilitation or skilled-nursing care in a polished, private-room setting where strong therapy teams and engaged leadership can make a real difference. It appeals to those who prize a hotel-like ambiance, clean environments, and visible efforts from administration to coordinate rehab, meals, and activities. At its best, the facility delivers private rooms, a calm atmosphere, and capable therapy with staff who genuinely strive to help residents recover and feel cared for. It is not the right choice for families seeking unwavering, consistent 24/7 staffing and faultless day-to-day operations across every shift; when those baseline needs aren't met, risk outweighs the aesthetic appeal.
On the upside, reviewers repeatedly praise The Concierge for cleanliness, comfort, and the quality of rehabilitation services. The therapy teams - PT and OT - are frequently described as skilled, persistent, and motivational, with residents often walking again or making meaningful progress within days. Several nurses and CNAs are singled out for compassion and attentiveness, and several leaders or coordinators earn gratitude for their accessibility and problem-solving. The building's private rooms and well-kept common areas contribute to a home-like feel that many families value, along with thoughtful dining experiences and robust activity calendars that help residents stay engaged.
Yet the community's strongest appeal is counterbalanced by troubling, recurring concerns about staffing, communication, and safety. Numerous reviews describe erratic call-bell responses, long waits for basic assistance, and a sense that some shifts operate with too few staff to safely monitor all residents. Reports of inconsistent medication administration, missed treatments, and episodic neglect surface repeatedly, along with claims of disorganization at the leadership level and limited transparency in care planning. There are also pointed accusations about unsatisfactory responses to emergencies, interference with personal belongings, and even unsafe or unsupervised wandering by residents - issues that cannot be dismissed in a decision about long-term placement.
The key question for families is whether the positive rehab outcomes and caring individual staff can offset the negative patterns tied to staffing instability and communication gaps. For families prioritizing recovery first - where the goal is to regain function and return home - The Concierge can be a strong fit when the rehab team is on the patient's side and management is responsive. For those evaluating long-term placement or who fear repeating the cycle of delayed responses and inconsistent oversight, the drawbacks become decisive. In short, the facility can deliver excellent short-term outcomes and meaningful person-centered care, but it cannot reliably promise the consistency and safety culture needed for ongoing residence.
When touring or evaluating, prospective families should demand concrete assurances and specifics. Ask for the current staffing ratios by shift, a written care plan with daily goals, and a schedule of physician and wound-care visits. Request real-time examples of how call-bell alerts are handled and how quickly staff respond at various times. Meet the director of nursing and the rehab director; review CMS/State survey results and recent audit findings; and ask for a tour of the therapy gym and dining areas to observe how staff interact with residents during peak hours. Bring up laundry, medication administration, and incident-tracking processes to gauge whether accountability and follow-through are baked into daily operations.
The bottom line is clear: The Concierge is a compelling option for families prioritizing high-quality rehabilitation, private rooms, and a courteous, engaged staff who can make residents feel seen and supported. It is not a slam-dunk choice for those who need unwavering staffing reliability, rigorous safety practices, and proactive, transparent communication across every shift. If choosing this community, proceed with a plan that emphasizes care coordination, frequent updates, and explicit expectations - then monitor closely and be prepared to pivot if the care climate does not meet those standards. For families where long-term reliability and a consistently safe, well-staffed environment are non-negotiable, explore alternatives or consider a strong in-home care option to complement or replace SNF placement.
114 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William P X (22 miles away) George Bush Intercontinental (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Concierge in Houston, TX is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features various amenities such as a beauty salon, cable or satellite TV, a computer center, and a fully furnished environment. Residents can enjoy their free time in the gaming room, outdoor spaces, or relax with a good book in the small library.
For dining purposes, The Concierge provides restaurant-style meals with special dietary restrictions taken into consideration. The dedicated kitchenette allows residents to prepare their own meals if desired. Housekeeping services are also available to maintain cleanliness and tidiness within each residence.
Care services at The Concierge include 24-hour call systems and supervision to ensure resident safety at all times. Assistance with daily activities such as bathing, dressing, and transfers is provided by trained staff members. Medication management and diabetes diets are also catered for individuals who require them. Mental wellness programs are implemented to support residents' emotional well-being.
Transportation arrangements are offered for both non-medical needs such as community-operated transportation and access to nearby cafes, pharmacies, restaurants, places of worship, theaters, and physicians. Additionally, transportation services for medical appointments are provided when needed.
To promote an active lifestyle, The Concierge offers fitness programs and scheduled daily activities for residents to participate in. Planned day trips allow residents to explore nearby attractions while resident-run activities encourage social interaction among peers.
Overall, The Concierge in Houston provides a vibrant community where seniors can receive personalized care while enjoying an array of amenities and engaging activities tailored towards their preferences and needs.
The Concierge is located at 2310 South Eldridge Parkway, Houston, TX 77077 in Harris County, Texas
The Concierge on seniors.fyi includes 5 photos including images showing bedroom, landscaping, interior, decor, bathroom, architecture, clouds, shower, and more.
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