Hermann Hospital

6411 Fannin, Houston, TX 77030

For more information about senior living options: (844) 490-3973

2.5 from 100 reviews
5 stars
29
4 stars
6
3 stars
1
2 stars
11
1 stars
53

Skilled Nursing Facility

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    Overall Review of Hermann Hospital

    Pros

    • pro The doctors who uphold their oath to help patients were genuinely appreciated.
    • pro Puja was very kind and provided excellent hospitality.
    • pro Dr. Muhammad Alsafadi is a great doctor and an asset to Memorial Hermann and Houston, noted for listening to the patient.
    • pro The postpartum nurses were great.
    • pro Being at Memorial Hermann was the best hospital stay, with attentive, kind, and compassionate staff, and even good food.
    • pro The emergency staff at Memorial Hermann Texas Medical Center was great.
    • pro The staff are very professional and take good care of their patients.

    Cons

    • pro The ICU communication between nurses, doctors, and patients is often inadequate and subpar.
    • pro Bed-change response times can be excessive, leaving patients resting in their own waste and increasing infection risk.
    • pro The assigned nurse is described as lazy and delivering only the bare minimum, while another nurse is condescending.
    • pro The decongestion procedure was performed without proper hand hygiene or saline, indicating poor nursing practice.
    • pro Some nurses are perceived as not listening and rushing patients in and out.
    • pro The switchboard operator is described as rude and not customer-friendly, failing to provide updates about a relative.
    • pro Pain management is sometimes refused or dismissed, with staff implying pain relief won't work.
    • pro Patients experience hours-long waits for doctor visits and discharge.
    • pro Antepartum nurses were described as horrible and ignoring symptoms, though postpartum care could be good.
    • pro Billing issues include charges for someone else's account and delays in refunds; accessing records is burdensome.

    Review

    Across Memorial Hermann hospitals in Houston, a broad range of patient and family experiences paint a single, troubling theme: care is uneven, communication is inconsistent, and the emotional and physical burdens on families can feel amplified by delays, miscommunications, and administrative hassles. In many reviews, the core expectations of bedside care - promptness, respect, clear information, and collaboration with families - are described as areas where improvements are desperately needed. Yet there are also moments of genuine kindness and competence that give some hope in a system that otherwise leaves people feeling frustrated and overwhelmed.

    Several accounts center on communication failures that directly affect patient safety and comfort. Families report repeatedly pressing nurse calls only to experience long waits, sometimes with patients resting in their own waste for extended periods. The fear here is not just inelegant service, but the real risk of infection and discomfort for vulnerable patients. In one particularly jarring incident, parents described changing their own child because no one appeared to assist, a testament to how gaps in staffing and responsiveness can force families into emergency improvisation rather than professional care. Compounding this, some patients and relatives recount that doctors - when rounds finally occur - fulfill a promise to inform but then delay or never relay consequential information about procedures, such as surgeries that had already occurred many hours prior. The sense conveyed is that information flow is reactive rather than proactive, leaving families uncertain and anxious during critical moments.

    Within the caregiving ranks, experiences are a study in contrasts. One reviewer singled out Puja as a bright, compassionate exception - a staff member who delivered hospitality and kindness amid otherwise strained interactions. By contrast, the assigned nurse in another case was described as disengaged or "sleepy," with statements and actions that suggested indifference to the patient's needs. Added concerns included lapses in basic hygiene during procedures (gloves chosen without proper handwashing, and the use - or non-use - of saline in decongestion techniques) and an impression that some staff are more focused on hurried discharge than on thorough, attentive care. The overall message is not that care is uniformly bad, but that the quality of bedside care varies dramatically between individuals, and families feel the effects of that variability in daily, sometimes urgent, moments.

    For families coping with more complex situations, the communication gaps extend into mental health crises and ongoing updates. A brother admitted under a mental health concern described being repeatedly unable to reach anyone for updates, with multiple phone transfers and a switchboard experience that felt cold or rude. Even when legal guardianship or power of attorney exists, the system's channels - like MyChart - do not always provide timely, meaningful updates, leaving families feeling cut off from their loved ones' care. The frustration is magnified when the information that is available is limited to lab results, with no clear, compassionate communication about the overall clinical status or next steps. In such cases, families are pushed to rely on impersonal digital portals rather than direct, human conversation with a nurse or physician.

    Pain management and discharge experiences highlight another troubling pattern: patients report prolonged stays with insufficient relief and a sense that medical professionals are either dismissive of pain or overly cautious about medications. A common thread is a patient who is in significant distress, only for clinicians to offer limited relief or suggest that the problem is the patient's own perception of pain. One account notes a clinician explicitly saying that if a patient believes a particular pain medication won't work, it won't - an approach that feels antithetical to patient-centered care. The reality for many families is hours-long waits just to be seen, and equally long waits to be discharged. In one case, a family endured 7 hours of discharge delays related to port removal, pharmacy mishaps, and a night-time drive home with a crying newborn, underscoring how discharge planning can become a painful, protracted ordeal rather than a coordinated, smooth transition.

    Interwoven with these experiences are mixed professional portrayals of specific clinicians. Some patients praise particular doctors for their attentiveness and competence. One reviewer applauded Dr. Muhammad Alsafadi, an infectious disease specialist, for listening and providing reassurance to a daughter facing an infectious illness. The same voice, however, also notes that other experiences in the network range from disheartening to downright challenging, including interactions with a nurse practitioner, Trinh Javaid, who left the reviewer with concerns about professionalism and reliability. There is also praise of occasional comprehensive care and reassurance from other physicians and teams, reinforcing the reality that expertise and empathy do exist within the system - even if those moments are not consistently experienced by every patient.

    The hospital system's financial and administrative dimension also surfaces in these reviews. There are complaints about billing mistakes and aggressive charges for services that were not properly accounted for, such as a mistaken $375 charge tied to someone else's account. Difficulties obtaining medical records, with patients feeling they must "beg" for access, illustrate administrative friction that compounds the emotional strain of medical crises. Taken together, these administrative hurdles contribute to a broader perception that the hospital's operations are not always aligned with the patient-centered values people expect from a leading medical institution.

    Amid the criticisms, several reviews express a nuanced appreciation for Memorial Hermann, acknowledging strengths and location-specific differences. Some reviewers recognize Memorial Hermann Texas Medical Center as generally solid, while others recommend alternative campuses within the network, citing better experiences elsewhere in Houston. A few patients recount consistently positive interactions with postpartum teams or with certain obstetric and neonatal staff, particular areas where the hospital system can demonstrate its value when it functions at its best. The recurring theme is not a rejection of Memorial Hermann's mission, but a call for consistently translating medical expertise, compassionate care, and administrative competence into a reliable, high-quality patient experience across all locations and all shifts.

    In the end, the collection of experiences points to a hospital system with significant opportunities for improvement. The core need is a more reliable, proactive approach to communication - between nurses, doctors, patients, and families - paired with consistent bedside care, strict adherence to hygiene and safety practices, and a streamlined discharge and administrative process. The best moments - when a clinician truly listens, when a nurse offers timely relief from distress, when families feel heard and informed - stand as beacons of what Memorial Hermann can achieve. The rest of the narrative serves as a reminder that patient trust is earned through everyday consistency: prompt responses, transparent rounds, clear updates, and care that treats families as partners rather than interruptions. If these elements can be strengthened across the network, the hospital system has the potential to transform these experiences into a more uniformly positive and life-affirming practice.

    Features

    Housing

    • 9 resident community capacity 9 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • William P X (8 miles away) William P X (8 miles away)
    • George Bush Intercontinental (19 miles away) George Bush Intercontinental (19 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Hermann Hospital in Houston, TX is an assisted living community that offers a wide range of amenities and care services to its residents. The community features a dining room where residents can enjoy freshly prepared meals, as well as fully furnished living spaces for their comfort and convenience. Additionally, there is a garden and outdoor space for residents to relax and enjoy the outdoors.

    The community also provides housekeeping services to ensure that the living environment is clean and well-maintained. Move-in coordination is offered to assist new residents in settling into their new homes seamlessly. For connectivity needs, telephone and Wi-Fi/high-speed internet are provided.

    In terms of care services, Hermann Hospital offers assistance with activities of daily living such as bathing, dressing, and transfers. The staff also provides diabetes diet management for residents with specific dietary needs. Meal preparation and service are available along with medication management for proper health maintenance.

    Special dietary restrictions can be accommodated in the dining facilities to cater to individual preferences or medical requirements. Moreover, scheduled daily activities are organized for residents to engage in social interactions and leisure pursuits.

    The community's location boasts easy access to various amenities nearby. There are nine cafes, parks, pharmacies, physicians' offices, restaurants, three transportation options, two places of worship, one theater, and fourteen hospitals within close proximity.

    With its array of amenities and care services coupled with a convenient location near numerous essential establishments, Hermann Hospital in Houston provides a comfortable and supportive assisted living community for seniors seeking quality care and an active lifestyle.

    Nearby Places of Interest

    Transportation

    • Memorial Hermann/Hstn Zoo Station (0.1 miles)
    • Metrorail - Smith Lands Station (1.2 miles)
    • Metro Bus Stop 663 (3.6 miles)

    Hospitals

    • Ben Taub Hospital (0.2 miles)
    • Methodist Outpatient Center (0.2 miles)
    • Houston Methodist Hospital - Walter Tower (0.3 miles)
    • Houston Methodist Hospital - Smith Tower (0.3 miles)
    • Methodist Hospital Dunn Tower (0.3 miles)
    • Methodist Research Institute (0.3 miles)
    • Houston Methodist Hospital - Scurlock Tower (0.3 miles)

    Physicians

    • Houston Methodist Primary Care Group (0.3 miles)
    • Light IV David Dr Houston Radiology Associated Houston (0.3 miles)
    • Pisters Katherine MD-University Texas MD Anderson Cancer Center (0.5 miles)
    • Medical Clinic Of Houston, LLP (0.7 miles)
    • Houston Family Practice (0.9 miles)
    • University of Texas School of Dentistry (1.3 miles)
    • Kelsey-Seybols Clinic Main Campus (1.7 miles)

    Parks

    • Hermann Park (0.5 miles)
    • McGovern Centennial Gardens (0.7 miles)
    • Old Braeswood Park (1.3 miles)
    • Levy Park (2.1 miles)
    • Elizabeth Baldwin Park (2.3 miles)
    • Emancipation Park (2.4 miles)
    • Huffington park (2.6 miles)

    Pharmacies

    • CVS Pharmacy (1.1 miles)
    • Walgreens (1.2 miles)
    • CVS Pharmacy (1.4 miles)
    • Walgreens (1.5 miles)
    • Walgreens (1.7 miles)
    • CVS Pharmacy (1.8 miles)
    • CVS Pharmacy (1.9 miles)

    Restaurants

    • McDonald's (1.1 miles)
    • Shake Shack (1.3 miles)
    • The Turkey Leg Hu (1.4 miles)
    • Amy's Ice Creams (1.6 miles)
    • McDonald's (1.7 miles)
    • Chick-Fil-A (1.8 miles)
    • Chick-Fil-A (1.9 miles)

    Places of Worship

    • Rothko Chapel (1.7 miles)
    • Wheeler Avenue Baptist Church (2.7 miles)

    Cafes

    • Siphon Coffee (1.8 miles)
    • Mercantile (2 miles)
    • Agora (2.1 miles)
    • Slowpokes (2.1 miles)
    • Blacksmith (2.2 miles)
    • Starbucks (3 miles)
    • Starbucks (3.5 miles)

    Theaters

    • Regal Edwards Greenway Grand Palace ScreenX & RPX (2.9 miles)

    Frequently Asked Questions

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