Capstone Healthcare Estates On Orem

Pros

• The facility Capstone Healthcare Estates on Orem is well-maintained and clean, providing a pleasant environment for residents and visitors alike.
• Staff members at the facility are described as supportive, knowledgeable, and helpful throughout the admission process.
• Residents enjoy various activities such as bingo, social hours, and musical performances during holidays, fostering a vibrant community atmosphere.
• The secure entrance process, including temperature checks and visitor registration, adds an extra layer of safety for residents and their families.
• The dining options are appreciated by residents, with in-room dining available and attention given to dietary needs.
• The friendly interactions among staff and residents contribute to a welcoming and respectful environment within the facility.

Cons

• The meals served to the friend with gastrointestinal issues often included items that were not part of her prescribed diet, leading to health complications.
• The facility's laundry services frequently lost or damaged essential clothing, leaving the patient without adequate attire.
• Multiple falls occurred without proper notification to the patient's family or primary care physician, raising concerns about supervision.
• Family visits were restricted in a manner that may violate the patient's rights and privacy.
• There were delays in addressing issues like fixing the TV, which caused inconvenience for residents and families.
• A lack of response from the facility regarding hospice inquiries demonstrated a lack of empathy towards families dealing with sensitive situations.

Review

The quality of care provided in healthcare facilities can vary significantly, as highlighted by two contrasting experiences recounted by individuals who visited or had family members residing in different establishments. The first experience revolves around a friend admitted to a facility for gastrointestinal issues, a situation compounded by concerning lapses in patient care. Despite a physician-prescribed diet to manage her condition, the meals served often included prohibited items like corn, leading to health complications such as fecal incontinence and significant weight gain—approximately 70 pounds over six months. This disregard for dietary requirements raises serious questions about the attentiveness of the staff and their commitment to adhering to individualized care plans.

In addition to dietary oversights, there were persistent issues with the facility's laundry services; essential clothing items—including bras—were frequently lost or returned damaged. This led to uncomfortable situations where the patient was sometimes required to wear clothing that belonged to other residents. Such practices not only violate personal boundaries but also reflect a lack of respect for individual dignity. Furthermore, supervision within the facility appeared inadequate; multiple falls occurred without proper notification being sent to her family or primary care physician. This oversight is alarming and indicates serious potential negligence regarding resident safety.

Privacy concerns cropped up as well; families faced restrictions on visiting their loved ones in their rooms, which might be viewed as a violation of patients' rights. These issues paint a troubling picture of care at this particular facility, underscoring the need for significant improvements across multiple facets of operation—from adherence to medical advice regarding diets and enhanced laundry services, to better communication protocols when incidents occur and ensuring privacy for residents and their families.

On the flip side, another review paints a more positive picture regarding Capstone Healthcare Estates on Orem. According to one reviewer whose mother has recently moved into this facility, they found it exceptionally well-maintained and clean—a vital consideration when choosing an environment for elderly care. The staff’s supportiveness stood out prominently during their initial visit; they assisted with navigating the admissions process efficiently without any prior appointment needed. It suggests that Capstone exhibits a welcoming atmosphere where both residents and visitors feel acknowledged and respected from the moment they enter.

Various activities offered at Capstone also contribute positively to its environment. Residents can engage in activities like bingo social hours or participate in special events during holidays featuring live music acts. These efforts enhance communal ties among residents while providing stimulating entertainment that enriches daily life—a stark contrast compared to some other facilities that may lack such engagement opportunities.

However, despite these numerous positives surrounding Capstone Healthcare Estates, there were still noted areas needing improvement—specifically around communication related to hospice care inquiries. Although impressed with the overall cleanliness and organized programs available at Capstone, one reviewer experienced difficulties following discussions hinting at potential hospice needs for their loved one due to unreturned phone calls or emails seeking confirmation about service availability since admission under hospice conditions posed challenges under existing policies preventing new patients solely seeking hospice arrangements from entering directly.

In summary, while one facility appears deeply flawed across several critical aspects impacting patient safety and satisfaction—with specific regard toward nutritional compliance—and another demonstrates commendable attributes emphasizing cleanliness along with resident involvement through structured programming efforts marked by caring interactions from staff members therein; it becomes evident how crucial these evaluations are towards fostering improvements throughout each health establishment’s operational procedures moving forward.

Places of Worship

• The Crossing Community Church (0.6 miles)
• New Life Temple Church Houston (5.7 miles)

Restaurants

• McDonald's (1.4 miles)
• McDonald's (3.4 miles)
• Pappadeaux Seafood Kitchen (3.4 miles)
• Popeyes Louisiana Kitchen (3.7 miles)
• Chick-Fil-A (4 miles)
• Taco Bell (4 miles)
• Fadi's Meyerland Mediterranean Grill (4.5 miles)

Pharmacies

• Walgreens (1.9 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (4 miles)
• Walgreens (4.3 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (5.3 miles)

Cafes

• Starbucks (3.5 miles)
• Starbucks (5.5 miles)
• Slowpokes (7.2 miles)

Hospitals

• Scrub Campus 1 & 2 Research Building (4.9 miles)
• Michael E. DeBakey VA Medical Center (5.6 miles)
• Texas Children's Hospital (5.7 miles)
• Texas Children's Hospital (5.8 miles)
• Texas Children's Pavilion for Women (5.8 miles)
• Houston Methodist Research Institute (5.9 miles)
• Methodist Research Institute (5.9 miles)

Transportation

• Metrorail - Smith Lands Station (5.1 miles)
• Memorial Hermann/Hstn Zoo Station (6.3 miles)

Physicians

• University of Texas School of Dentistry (5.1 miles)
• Houston Eye Associates (5.2 miles)
• Pearland Pediatrics | Kelsey-Seybold Clinic (5.3 miles)
• Kelsey-Seybols Clinic Main Campus (5.3 miles)
• Texas Children's Pediatrics Houston Pediatric Associates (5.3 miles)
• Houston Eye Associates (5.4 miles)
• My Eyelab (5.6 miles)

Parks

• Old Braeswood Park (5.2 miles)
• Tom Bass III Regional Park (5.3 miles)
• Huffington park (6 miles)
• Hermann Park (6.5 miles)
• McGovern Centennial Gardens (6.9 miles)
• Levy Park (7.1 miles)

Theaters

• Electric - Cinemark 12 Pearland (6.3 miles)
• Regal Edwards Greenway Grand Palace ScreenX & RPX (7.1 miles)