Afton Oaks Nursing Center

Pros

• Ms. Cook provided excellent customer service, making the long admissions process worthwhile.
• The facility is clean, contributing to a comfortable environment for residents and staff alike.
• The administration at Afton Oaks has been responsive to both the residents' and families' needs.
• Many staff members are friendly and helpful, demonstrating a caring attitude towards residents.
• The Dean of Nursing is diligent in preventing bedsores, ensuring that residents receive attentive care.
• One nurse formed a close bond with a resident, showing genuine concern for their well-being.
• The food at Afton Oaks is generally good, providing satisfying meals for residents.
• Family members appreciate the effort made by staff when addressing concerns about their loved ones' care.

Cons

• The late-night care in the quarantine wing is non-existent, with antiquated call lights failing to notify staff during emergencies.
• Residents' cries for help go unanswered, and staff have been observed sleeping instead of attending to patients’ needs.
• A resident fell from their bed and was not attended to until it was too late, highlighting a severe lack of oversight.
• There are concerns about the staff's medical training and attentiveness, with reports of residents waiting hours for basic care.
• A roaming patient was able to disturb others by taking their food, indicating inadequate supervision and safety measures.
• The cleanliness of the facility seems prioritized for staff comfort rather than resident well-being, with poorly maintained bathrooms and infrequent linen changes.
• Bed-bound residents are not receiving adequate exercises or attention, leading to physical deterioration like a patient drawing into a "W" shape.
• Despite friendly interactions from some staff members, many seem ineffective in providing necessary care and assistance to residents.

Review

The experiences shared by various individuals regarding Afton Oaks Healthcare and Rehab paint a complex picture of the facility, marked by both commendable qualities and significant concerns. At first glance, the cleanliness of Afton Oaks stands out as one of its most positive attributes. Visitors noted that the facility appeared well-maintained, which added to a sense of comfort during visits. Ms. Cook from admissions received particular praise for delivering excellent customer service throughout what was described as a lengthy admission process. This initial impression left many hopeful about the care their loved ones would receive once they settled into this environment.

However, the reviews also reveal troubling issues, particularly in regard to nighttime care and the responsiveness of staff. One individual currently residing in the quarantine wing expressed distress over what they termed "non-existent" late-night care. The outdated call light system led to alarming instances where other residents' cries for assistance went unanswered during critical moments. Examples included witnessing a nurse sleeping in a hallway while a patient fell out of bed, as well as another incident where an emergency situation occurred without swift intervention. The contrast between daytime responsiveness and night-time neglect raised serious concerns about resident safety and staff vigilance.

Despite these alarming accounts, some family members had positive experiences with day-to-day staff interactions. While certain care needs were notably unmet—such as timely assistance with personal hygiene or help during meal times—friendly interactions with some staff members provided a semblance of comfort amid frustrations over care quality. Instances were recounted where bedridden residents struggled with basic tasks like eating; meals often arrived without sufficient support for those unable to feed themselves independently. This lack of attentiveness led to unresolved needs among residents who required more direct personal care.

In another review reflecting on longer-term residency at Afton Oaks, one family described their mother's years-long stay using phrases like "well cared for," despite acknowledging that no facility is entirely perfect. They appreciated how administration handled issues when they arose and noted that staff engaged positively with their mother even in challenging circumstances—an indication that there are dedicated individuals within the team committed to providing compassionate care despite systemic flaws.

Some specific incidents highlighted instances where attentive nursing made a significant difference; one such instance involved proactive measures taken by nursing leadership to prevent bedsores by checking on patients even after hours or following up hospital visits personally—a gesture that did not go unnoticed by families who felt grateful for such dedication amidst broader concerns about staffing levels and incident responses.

Nonetheless, several reviews pointed toward issues surrounding cleanliness and routine maintenance standards within patient rooms. Specific complaints included infrequent sheet changes and inadequate sanitary supplies leading to unsatisfactory conditions overall in personal spaces shared between residents—a fact that compounded reports suggesting insufficient exercise programming or mobility support for immobile patients leading to physical deterioration over time.

In analyzing these testimonials holistically, it becomes clear that while Afton Oaks has strengths—like clean facilities and friendly staff—there remain critical challenges related primarily to consistency in caregiving protocols across shifts, particularly concerning vulnerable populations requiring increased medical oversight during evening hours. Moving forward, it seems imperative for management at Afton Oaks Healthcare and Rehab to address these gaps actively through improved training programs for all shifts aimed at safeguarding resident welfare comprehensively while ensuring adequate staffing levels throughout every part of their operation.

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (3.1 miles)
• Walgreens (3.5 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.2 miles)
• CVS Pharmacy (4.5 miles)

Restaurants

• Spanky's Pizza (0.7 miles)
• Chick-Fil-A (2.3 miles)
• Little Papasitos (2.4 miles)
• McDonald's (2.4 miles)
• Connie's Seafood Restaurant & Oyster Bar (3.4 miles)
• Burger King (4 miles)
• Refresqueria Arco Iris (4.9 miles)

Physicians

• Pediatric Associates (1.7 miles)
• University of Texas School of Dentistry (6.1 miles)
• Houston Family Practice (6.3 miles)
• Pisters Katherine MD-University Texas MD Anderson Cancer Center (6.5 miles)
• Light IV David Dr Houston Radiology Associated Houston (6.7 miles)
• Houston Methodist Primary Care Group (6.7 miles)
• Medical Clinic Of Houston, LLP (7 miles)

Transportation

• National Car Rental (2.1 miles)
• Southwest Airlines (2.4 miles)
• Houston Hobby Baggage Claim (2.4 miles)
• West Concourse (2.4 miles)
• Tsa Checkpoint Hobby Airport Houston (2.4 miles)
• William P. Hobby Airport (HOU) (2.4 miles)
• Central Concourse (2.5 miles)

Places of Worship

• Wheeler Avenue Baptist Church (4.2 miles)
• New Life Temple Church Houston (5.4 miles)
• Rothko Chapel (7.2 miles)

Cafes

• Segundo Coffee Lab (4.9 miles)
• Starbucks (6 miles)
• Starbucks (6.3 miles)
• Siphon Coffee (6.8 miles)
• Mercantile (7 miles)
• Blacksmith (7.2 miles)

Parks

• Emancipation Park (5.5 miles)
• Elizabeth Baldwin Park (5.9 miles)
• Hermann Park (6.1 miles)
• Discovery Green (6.1 miles)
• McGovern Centennial Gardens (6.2 miles)
• Sagemeadow Park (6.9 miles)
• West Webster Street Park Playground and Dog Park (7 miles)

Hospitals

• TMCx Texas Medical Center Accelerator (5.6 miles)
• Michael E. DeBakey VA Medical Center (5.9 miles)
• Ben Taub Hospital (6.4 miles)
• Scrub Campus 1 & 2 Research Building (6.5 miles)
• Methodist Research Institute (6.6 miles)
• Houston Methodist Hospital - Walter Tower (6.6 miles)
• Houston Methodist Research Institute (6.6 miles)