Victoria Gardens Of Frisco

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Victoria Gardens Of Frisco

10700 Rolater Drive, Frisco, TX 75035

For more information about senior living options: (844) 490-3973

3.9 from 108 reviews
5 stars
66
4 stars
10
3 stars
3
2 stars
9
1 stars
20

Skilled Nursing Facility

Victoria Gardens Of Frisco Costs & Pricing

Victoria Gardens of Frisco offers competitive pricing for its accommodations in comparison to both Denton County and the broader Texas market. The cost for a semi-private room at Victoria Gardens is $3,600 per month, which is notably lower than the county average of $3,871 and aligns closely with the state average of $3,680. For those seeking more privacy, the monthly rate for a private room stands at $5,100, which is higher than Denton County's average of $4,161 and exceeds the Texas state average of $4,096. Overall, while Victoria Gardens maintains an attractive price point for semi-private rooms, its private room offerings are positioned at a premium relative to regional norms.

Floor plansVictoria Gardens Of FriscoDenton CountyTexas
Semi-Private$3,600$3,871$3,680
Private$5,100$4,161$4,096

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    Overall Review of Victoria Gardens Of Frisco

    Pros

    • pro The food served is very good.
    • pro Many staff members have big hearts.
    • pro The facility provides a safe living environment.
    • pro Staff are very nice to residents and their families.
    • pro The facility is bright and cheerful, with friendly staff who seem to enjoy their jobs.
    • pro Kandi is helpful and flexible in scheduling tours and understanding families' situations.
    • pro The facility is clean and smells nice.
    • pro The staff are dedicated to residents and are pleasant and helpful.

    Cons

    • pro Some staff members do not care about residents' well-being.
    • pro Pain management is inadequate; more medicine is not always provided when needed.
    • pro The beds, blankets, and pillows are substandard and provide little support.
    • pro The owners appear to care outwardly but enforce strict rules and threaten to cut family contact, even by calling the police or filing restraining orders.
    • pro After about 7 pm, emergency calls go unanswered and families must visit in person.
    • pro Residents have been left in urine for extended periods and have dangerously high CO2 levels, with unsafe discharge decisions.
    • pro The facility is described as unsafe and lacking compassion, with poor communication to families.
    • pro There are reports of overmedication leading to adverse health effects (e.g., Cushing's syndrome).

    Review

    The feedback about Victoria Gardens and its Frisco counterpart comes across as a stark mix of praise and alarm. Within a relatively short span, the sentiment seems to have shifted dramatically for many families: from high marks to serious concerns, and in some cases to outright warnings. What emerges is a picture of a facility that can feel like a safe, caring home to some residents and their families, while to others it has become a place of frustration, fear, and perceived neglect. The broad thread is that experiences vary widely, and the tone and content of those experiences often depend on which location, which shift, and which staff member was on duty.

    On the positive side, several reviewers highlight tangible, uplifting aspects. Food is repeatedly described as good, with some reviewers noting meals that are "very good" and that the facility offers activities and therapy that residents enjoy. Staff are frequently praised as kind, patient, and dedicated, with particular sentiment directed toward individuals who seem to go the extra mile. A number of reviews describe a clean, cheerful environment - especially in the Frisco location - where staff appear engaged and residents participate in activities rather than remaining isolated in their rooms. There is also appreciation for staff who demonstrate warmth and a genuine care for the whole person, not just the medical needs of residents. In several accounts, families felt reassured by the presence of attentive caregivers, and some residents themselves seemed to thrive with the routine and social opportunities the facility provides.

    Yet alongside these affirmations, a substantial portion of the reviews paints a disturbing alternative reality. Several families recount episodes they deem neglectful or dangerous: residents left sitting in their own urine for extended periods, concerns about elevated CO2 levels, or discharge plans for someone who clearly cannot stand or support themselves. There are stories of poor communication with families, with information about health status or changes in condition delivered irregularly or not at all. Safety concerns recurred - beds, chairs, or other equipment sometimes being reported as inadequate or broken, and in some cases, the fear that a lack of oversight could lead to preventable harm. There are also accounts of experiences that imply over-medication or inconsistent medication management, which families say left their loved ones sedated or unwell for months. In a few narratives, residents experienced delays in responses to emergencies, prompting widespread worry about whether staff could respond quickly enough when help was needed.

    Several reviews focus on the governance and interpersonal dynamics that shape day-to-day life inside the facilities. Some critics accuse the owners of adopting a rigid, impersonal tone - rules that feel harsh and a demeanor that can be cold to those perceived as outsiders or to families that come with questions. There are alarming anecdotes about threats to cut off contact with a resident's family or to involve law enforcement as a means of control. Other families report a different reality: a sense that management and leadership are attentive and cooperative, at least in certain cases, with staff who are friendly, responsive, and invested in the residents' well-being. This dichotomy appears across the reviews, suggesting not only differences in individual experiences but also possible inconsistencies in policy enforcement, staff training, and communication practices across shifts or locations.

    The Frisco location, in particular, surfaces as a study in contrasts. Several entries describe a bright, welcoming environment with staff who seem to enjoy their jobs and who actively engage residents in group activities. In these accounts, the facility feels like a well-run, compassionate community, with praise for specific team members who facilitated tours, helped with admissions, and ensured smooth transitions when a resident's care needs evolved. Agents of care like Kandi and Michael are singled out for their dedication, and reviewers emphasize the facility's cleanliness and the general sense that residents are treated with dignity. In some passages, families explicitly compare Victoria Gardens favorably against other facilities they visited, describing it as "head and shoulders above the rest" and expressing relief at having a place that could meet both medical and emotional needs.

    At the same time, other reviews of the Frisco site echo the more troubling themes heard elsewhere: reports of unclear or insufficient communication with families, concerns about the adequacy of staff responsiveness, and lingering questions about whether policies are applied consistently to all residents. There are also negative anecdotes about odor, uncomfortable shower arrangements, and rooms that some considered substandard, with feedback about equipment and facilities not always meeting expectations. A few families note changes in ownership or management as a possible driver of shifts in culture or quality over time, underscoring how organizational stability can impact patient care and family trust.

    Taken together, these reviews suggest a facility landscape that cannot be judged in broad strokes. Some families clearly find solace, reliable care, and a sense of community within Victoria Gardens and its Frisco counterpart, praising staff, management, and the environment where their loved ones live and receive treatment. Other families, however, report serious lapses in care, safety concerns, and frustrations with communication and policy enforcement that leave them anxious about their relatives' wellbeing. The common thread is a call for careful, proactive due diligence: if you're considering this facility, visit with an open plan to observe across different times and days, ask pointed questions about staffing ratios, med management, and how emergencies are handled, and seek out current residents or families who can speak candidly about their day-to-day experiences.

    In the end, there is no single verdict that captures every experience at Victoria Gardens locations. The mix of highly positive stories alongside severe cautions suggests that outcomes depend heavily on individual staff, shifts, and the facility's ongoing organizational practices. Prospective families should weigh the available testimonies, but they should also corroborate them with direct visits, conversations with frontline staff, and a clear understanding of how concerns are addressed when they arise. The overarching message is clear: the right fit for one family may differ markedly from the right fit for another, and informed, proactive engagement remains essential in navigating these complex care environments.

    Features

    Housing

    • 118 resident community capacity 118 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Dallas Love (21 miles away) Dallas Love (21 miles away)
    • Dallas-Fort Worth International (22 miles away) Dallas-Fort Worth International (22 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Victoria Gardens of Frisco is an assisted living community located in the vibrant city of Frisco, TX. Our community offers a wide range of amenities and care services to ensure that our residents enjoy a comfortable and fulfilling lifestyle.

    Our residents can take advantage of our on-site beauty salon to stay looking their best, and relax in their own fully furnished apartments with private bathrooms. For those who want to stay active, we have a fitness room and outdoor spaces where residents can enjoy nature. Our gaming room and small library provide entertainment options for those who prefer quieter activities.

    We understand that transportation is important for our residents, which is why we offer community-operated transportation as well as transportation arrangement services for non-medical needs and doctors' appointments. Our staff is available 24/7 to provide assistance with activities of daily living, transfers, bathing, dressing, medication management, and meal preparation according to special dietary restrictions such as diabetes diets.

    At Victoria Gardens of Frisco, we believe in promoting mental wellness. We offer a mental wellness program along with daily scheduled activities that cater to the interests and preferences of our residents. We also organize planned day trips and resident-run activities to keep our community engaged and connected.

    Convenience is key at Victoria Gardens of Frisco, with multiple cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals located nearby. Residents can enjoy the amenities within our community as well as explore the surrounding area.

    With so many amenities and care services available at Victoria Gardens of Frisco, residents can truly feel at home while receiving the support they need. Whether it's enjoying restaurant-style dining in our dining room or accessing Wi-Fi/high-speed internet in our computer center, residents are sure to find comfort and enjoyment in their new home.

    Nearby Places of Interest

    Places of Worship

    • Hope Fellowship (0.5 miles)
    • St Francis Catholic Church (3 miles)
    • One Community Church (3.1 miles)
    • Gateway Church (3.7 miles)
    • Stonebridge United Methodist Church (5.2 miles)
    • West Frisco Hope Fellowship Site (6 miles)

    Pharmacies

    • CVS Pharmacy (1 miles)
    • Walgreens (1 miles)
    • Walmart Pharmacy (1.3 miles)
    • Walgreens (1.7 miles)
    • CVS Pharmacy (2.7 miles)
    • CVS Pharmacy (2.8 miles)
    • CVS Pharmacy (3.2 miles)

    Restaurants

    • Chick-Fil-A (1.3 miles)
    • Whataburger (1.6 miles)
    • Andy's Frozen Custard (1.6 miles)
    • Chuy's (2.3 miles)
    • Sonic Drive-In (2.3 miles)
    • Kelly's Craft Tavern (2.6 miles)
    • In-N-Out Burger (2.8 miles)

    Cafes

    • Starbucks (1.3 miles)
    • 85C Bakery Cafe (2.3 miles)
    • Starbucks (2.3 miles)
    • Starbucks (3.8 miles)
    • Dutch Bros Coffee (6 miles)
    • Starbucks (6.3 miles)
    • Starbucks (6.4 miles)

    Hospitals

    • Baylor Scott & White Medical Center (2 miles)
    • Texas Health Frisco (4.1 miles)

    Physicians

    • Cook Children's Pediatrics Collin County (2.3 miles)
    • Collin County Ent (2.6 miles)
    • Bent Tree Family Physicians (2.7 miles)
    • Frisco Medical Village (3.4 miles)
    • Next Step Orthopedics (3.7 miles)
    • Legacy Dermatology (4 miles)
    • North Texas Institute of Neurology & Headache (4 miles)

    Parks

    • Twin Creeks Park (3.9 miles)
    • WestRidge Subdivisions (4.4 miles)
    • Windhaven Meadows Park (5.9 miles)
    • Hoblitzelle Park (6.1 miles)
    • Memorial Park (6.4 miles)

    Theaters

    • CUT! by Cinemark — Dine-in Theatre, Kitchen & Bar (5.8 miles)

    Frequently Asked Questions

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