914 North Brazosport Boulevard, Clute, TX 77531
For more information about senior living options: (866) 208-4318
Overall Review of Creekside Village Healthcare Long Term Care Partners
Pros
The staff at Creekside were great, friendly and helpful.- Creekside is described as a big happy family.
- Creekside Nursing Home is described as comfortable and nurturing.
- The staff are hardworking and give their all.
- The staff at Creekside Village Healthcare were great and made everyone feel like family.
- The food is great and the staff are loving and provide great care.
Cons
The facility is described as a very sad place where Alzheimer's and dementia patients do not get water or help with feeding. - Residents lie in their own urine for hours and are not changed promptly by CNAs.
- Some CNAs are good, but others are bad, indicating inconsistent care.
- A hospice patient is left soaking wet in his wheelchair at the dinner table.
- Meals are cold every day and help is slow, with a reported 43-minute response to calls.
- A reviewer witnessed a van from the facility leaving an elderly patient outside in the rain.
- A nurse was overheard saying she had to hit a woman with Alzheimer's twice that day.
- A resident was stripped down to a diaper and left on a bare bed for hours, denied food, water, and basic hygiene.
- The van was described as trashy, with prescription pill bottles and medical supplies left inside.
- Operator Mardell is criticized for hanging up when a supervisor was requested.
- The reviewer warns others not to place their loved ones there.
Review
Creekside Village Healthcare Long Term Care Partners in Clute, TX is best suited for families who plan to stay deeply involved and for residents with moderate care needs who don’t require constant, hands-on assistance. Several reviews describe a warm, familial atmosphere and caregivers who genuinely care when staffing aligns. In the right scenario, where family members can visit regularly, advocate effectively, and monitor daily routines, Creekside can function as a decent home base for a resident who doesn’t demand round-the-clock intensive support.
That said, those evaluating alternatives should proceed with caution. The most pressing red flags concern safety and basic daily needs: dehydration and missed feeding, inconsistent help with bathing and dressing, and long delays in response to call bells. A troubling transport-van incident, plus repeated reports of slow or incomplete aid, suggest that not every shift delivers dependable care. For a resident with advanced dementia, significant incontinence, or a need for reliable hydration and timely feeding, Creekside may fall short of expectations and safety standards.
Pros that emerge in a few reviews indicate Creekside can deliver warmth and strong personal connections when staff are engaged. Some families praise friendly, hardworking caregivers, and others mention good food and a sense of community. These positives imply Creekside can be a comforting environment under stable staffing and attentive supervision. They are not universal, however, and do not compensate for the more frequent, documented deficiencies that appear across multiple accounts.
The main cons are hard-edged and collective: hydration and feeding lapses, failure to reposition residents to prevent sores, and a pattern of delayed responses to basic needs. Several accounts describe patients left in wet conditions, meals delivered cold, and shifts where assistance arrives only after a prolonged wait. Add in reports of staff being distracted by personal devices and a few highly troubling anecdotes about mistreatment or inadequate oversight, and the risk calculus becomes serious. These elements undermine trust in consistent safety, dignity, and quality of life for fragile residents.
For families weighing Creekside against other options, a disciplined decision process is essential. Plan multiple visits at different times to observe real-time staffing, talk openly with front-line caregivers, and request to review the resident-specific care plan, including hydration protocols, turning schedules, and meal support. Check state inspection records and staffing ratios, and ask for a clear escalation path if concerns arise. If choosing Creekside, insist on a formal, written care plan with accountability measures and schedule regular follow-ups to ensure expectations are met.
In sum, Creekside Village offers a potentially comforting, family-centered setting, but the persistent and serious concerns about neglect, hydration and feeding, and safety strongly steer families toward alternatives with stronger staffing, more robust oversight, and dementia-focused care. For residents with high needs or families unable to supervise closely, exploring other facilities with proven safety records and transparent leadership is prudent. If Creekside is considered, approach the decision with exacting diligence, aggressive oversight, and a plan for ongoing evaluation to guard against the risks that multiple reviews flag.
119 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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