Carrollton Health And Rehabilitation Center

Pros

• Annette G in the business office is praised as fantastic for her support and assistance.
• The facility previously provided excellent care for residents, with a warm and welcoming staff that engaged families.
• Residents have access to enjoyable outdoor spaces, enhancing their living experience.
• The nursing home offers a variety of activities and outings, ensuring residents remain active and engaged.
• All religions are respected within the facility, promoting an inclusive environment.
• Paulette, the activities director, is described as sweet and caring towards the residents.

Cons

• The food is absolutely disgusting and not enjoyable for the residents.
• The room temperature regulation issues have been ignored despite repeated requests since summer.
• Calls made on weekends go unanswered, with frequent disconnections when attempting to reach staff multiple times.
• Management has not addressed ongoing concerns, demonstrating a lack of urgency and care from the staff.
• Personal belongings, such as a cellphone and wheelchair, were lost or misplaced by the facility.
• Repairs, such as fixing plugged toilets, are delayed, leading to unpleasant living conditions for residents.
• Communication regarding health issues, like pneumonia, was inadequate and took too long to be conveyed to family members.
• Staff exhibit a negative attitude and appear indifferent to residents' needs and complaints.

Review

In the realm of elder care, experiences can vary dramatically from one facility to another, as highlighted by two contrasting reviews. One individual voiced serious concerns related to subpar conditions and poor staff responsiveness, while another painted a picture of an ideal nursing home environment characterized by warmth, attentiveness, and engaging activities for residents. These reviews encapsulate the wide spectrum of care that families may encounter when making decisions about long-term placements for their loved ones.

The first review expresses deep dissatisfaction with the living conditions within the nursing home. The reviewer notes that food quality is lackluster at best, which is a significant concern for any facility tasked with providing nutritional support to its residents. More alarmingly, there are complaints regarding the inability to regulate room temperature effectively. Despite numerous requests made over several months, the reviewer reports that their loved one's room remains uncomfortably hot while other areas such as hallways and staff offices are adequately cooled. This stark inconsistency raises questions about management practices and the urgency with which staff address resident comfort.

Further frustration stems from communication issues. The reviewer mentions repeated attempts to contact staff over weekends—calls that go unanswered despite ringing multiple times. This lack of response exacerbates feelings of neglect and raises alarms about staffing availability during critical times when families seek immediate assistance or information regarding their loved ones’ well-being. Although some effort has been made by management to address these concerns, it appears that promises have not translated into tangible changes on the ground—leading to a pervasive sense of hopelessness among family members trying to advocate for better care.

Compounding these issues are logistical mishaps like losing personal belongings essential for residents' daily lives—specifically mentioning a cellphone and wheelchair belonging to their loved one. While frustrations with lost items could happen in any busy environment, it speaks volumes about organizational efficiency within this nursing home. Moreover, delays in addressing maintenance problems—such as a clogged toilet expected to remain unresolved for days—suggest deeper systemic issues rather than isolated incidents. The reviewer emphasizes a desire for action rather than apologetic gestures—a call for substantial reforms rather than mere lip service.

In stark contrast lies the second review, which offers a glowing account of an entirely different institution dedicated to elderly care. Here, the author recounts personal episodes involving family members who were well-cared for over several years in what they describe as an exceptional facility. They particularly note how welcoming and nurturing the staff were—a striking difference from the previously mentioned review highlighting "staff operating with a chip on their shoulders." Such characterizations create expectations around compassionate care that families hope will be met when choosing a nursing home.

This positive experience underscores vital aspects often sought in senior living environments: organized activities tailored for residents’ enjoyment, respect for diverse beliefs among individuals residing there, and opportunities for social interactions outside communal settings—all elements absent in complaints lodged against less favorable facilities. With particular reference to an active activities director named Paulette who is described as sweet and accommodating towards both residents and family members alike, this review illustrates how engaged personnel can enhance overall resident satisfaction immensely.

Ultimately, it is clear that varying levels of service provided by elder care facilities profoundly impact both residents' quality of life and family perceptions thereof. Strong administrative oversight paired with responsive staffing can foster environments where elderly individuals feel nurtured—not neglected—as they navigate their golden years in community settings designed specifically for their needs. While some facilities manage this balance remarkably well, others fall dishearteningly short; thus underscoring an urgent need within the industry for ongoing assessments aimed at elevating standards across all caregiving establishments dedicated to supporting vulnerable populations such as aging adults needing comprehensive assistance during transitional life stages.

Pharmacies

• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walmart Pharmacy (2.6 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.8 miles)

Places of Worship

• Webb Chapel Church of Christ (1.9 miles)
• Ismaili Jamatkhana & Center (2.6 miles)
• St Monica Catholic Church (5.9 miles)
• First Baptist Church at The Fields (6.4 miles)
• Prestonwood Baptist Church (6.4 miles)
• Episcopal Church Of The Transfiguration (6.5 miles)
• Preston Hollow Presbyterian Church (7.2 miles)

Restaurants

• Chick-Fil-A (2.7 miles)
• McDonald's (3.5 miles)
• Menas Tex-Mex Grill Cantina (3.7 miles)
• Whataburger (4.1 miles)
• McDonald's (4.1 miles)
• Ida Claire (4.3 miles)
• Kenny's Wood Fired Grill (4.4 miles)

Transportation

• Trinity Mills Station (2.8 miles)
• U-Haul Moving & Storage (4.3 miles)
• Dallas Love Field (DAL) (7.6 miles)
• TSA Security Checkpoint (7.7 miles)
• Baggage Claim (7.7 miles)
• Southwest Airlines (7.7 miles)

Parks

• Addison Circle Park (4.3 miles)
• Arbor Hills Nature Preserve (7.5 miles)
• Russell Creek Park (7.9 miles)

Cafes

• Starbucks (4.7 miles)
• Starbucks (7 miles)
• The Capp Bar (7.1 miles)
• Mimi's Star Cafe (7.3 miles)
• Starbucks (8 miles)

Physicians

• Family Medicine Associates of Texas (5.7 miles)
• Starcare (6.5 miles)
• Plano Orthopedic & Sports Medicine Center (7.2 miles)
• Touchstone Imaging Plano (7.9 miles)

Theaters

• Cinemark (5.7 miles)

Hospitals

• Texas Health Presbyterian Hospital Plano (7.6 miles)
• The Heart Hospital Baylor Plano (7.9 miles)