Stonebridge Health Ctr

Pros

• The staff at Stonebridge are described as very friendly, attentive, and caring toward residents.
• Family members appreciate that their loved ones receive regular meals and medication on schedule.
• Visitors express gratitude for the kind and caring environment provided to residents.
• The dementia unit being women-only is seen positively by families who value this arrangement for their loved ones.
• The rehabilitation care provided at Stonebridge is regarded as decent during the initial stay.
• Nurses are praised for being fantastic, caring, and concerned about the well-being of patients.
• Family members feel fortunate to be able to visit daily and actively participate in their loved ones’ care.

Cons

• The long-term care at Stonebridge rapidly declined after the initial rehab period, with residents not receiving timely medications and assistance.
• Staff responsiveness to resident needs was severely lacking, often taking 30 to 45 minutes to respond to requests for help.
• One resident was left in a soiled diaper for over an hour, suffering from extreme discomfort and skin irritation as a result.
• Complaints about the facility were ignored by administration, with one director refusing to document them as required by state regulations.
• The cleanliness of shared bathrooms was consistently poor, leading to unpleasant odors and concerns about hygiene.
• Residents were reported wearing the same clothes for extended periods without being changed or assisted, raising questions about their personal care.
• There seemed to be a lack of sufficient nursing staff, leading to inadequate attention and care for residents in need.
• Communication issues arose as some staff members spoke Spanish among themselves instead of addressing residents in a language they could understand.

Review

Stonebridge, a facility that provides both rehabilitation and long-term care services, has garnered mixed feedback from families and visitors regarding the quality of care provided to its residents. On one hand, some individuals express gratitude for the kindness and attentiveness of the staff, highlighting that their loved ones receive proper care in certain aspects. One visitor noted how clean and well-fed her mother was in the dementia unit tailored specifically for women, praising staff efforts to address concerns raised by family members. Daily visits allow families to stay engaged with their loved ones’ care, fostering a sense of security despite acknowledging staffing shortages that affect service levels.

Conversely, other reviewers have voiced significant dissatisfaction with Stonebridge's long-term care services. Families who initially chose Stonebridge after rehabilitation expressed horror at the decline in quality once their loved ones transitioned to long-term care. Instances were reported where essential medical needs went unmet; one case described a resident found without oxygen on numerous occasions and delays of 30 to 45 minutes for assistance requests. These issues were compounded by inadequate communication from staff and administration who allegedly failed to follow through on promised improvements or even document complaints as required by state regulations.

The frustrations surrounding food quality also emerged prominently in reviews. Residents often expressed disappointment over insufficient meals; some reported being told they could not receive additional helpings when requested due to lack of supplies. Furthermore, weekends revealed particularly troubling situations due to limited staffing, leading families to worry about the adequacy of supervision and support for their loved ones during these times when help was most needed.

Another alarming account detailed incidents involving neglect where a resident remained unattended in unsanitary conditions for an extended duration. A visitor recounted a distressing episode involving a male patient suffering from severe discomfort due to poor hygiene management—lying in soiled bedding while waiting unsuccessfully for assistance from nursing staff. Such experiences highlight critical gaps in the timely response that can directly impact residents' dignity and health.

Despite some positive mentions regarding nursing staff who are described as caring and attentive, many reviews pointed out a considerable disparity between praise for individual workers versus systemic shortfalls within the facility as a whole. Visitors observed inadequacies such as unclean bathrooms shared among residents, indicating potential lapses in housekeeping protocols that should be fundamental components of professional healthcare settings. Moreover, consistency issues surfaced with residents wearing clothes over multiple days without apparent change or attention paid by caregivers—a situation indicative of deeper systemic failures.

Lastly, language barriers among staff also drew criticism from visitors acquainted with many patients' needs and backgrounds. The practice of speaking Spanish amongst themselves instead of communicating effectively with residents who may not understand led to feelings of alienation among those requiring assistance. The reflection upon these various factors paints a complex picture—while Stonebridge has moments showcasing compassion and adequate care in certain departments like rehabilitation, it simultaneously faces substantial challenges within its long-term caregiving structure that detracts from overall resident well-being.

In summary, while there are instances where Stonebridge shines through compassionate interactions with healthcare professionals leading rehabilitation efforts, glaring shortcomings in long-term care underscore a desperate need for improvements across staffing levels, cleaning regimens, food quality assurance, responsiveness protocols, and effective communication methods between staff members and residents alike. These critiques raise urgent questions about whether this facility is prepared to meet its commitments toward resident welfare consistently—and whether families considering it might need reassurances deeply tied to accountability measures yet seen in practice.

Restaurants

• Summermoon Coffee Bar (1.5 miles)
• IHOP (2 miles)
• Torchy’S Tacos (2.1 miles)
• Chick-Fil-A (2.1 miles)
• The League Kitchen & Tavern (2.3 miles)
• Simply Pho House (2.5 miles)
• Pieous (2.5 miles)

Theaters

• Sky Cinemas (2 miles)
• Alamo Drafthouse Cinema (5.3 miles)
• AMC Barton Creek Square 14 (8.8 miles)

Pharmacies

• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (5.2 miles)
• Walgreens (5.5 miles)
• Walgreens (5.7 miles)
• CVS Pharmacy (5.8 miles)
• CVS Pharmacy (6.7 miles)

Physicians

• Southwest Pediatric Associates (3.5 miles)
• Schram McDonnell (3.5 miles)
• ADC Pediatrics (5.1 miles)
• Westlake Dermatology & Cosmetic Surgery - Southwest Parkway (5.3 miles)
• Plastic Surgery Austin (5.4 miles)
• Balcones Pain Consultants (5.4 miles)
• Howerton Eye Clinic (5.7 miles)

Parks

• Windmill Run Park (3.6 miles)
• Charro Ranch Park (8.6 miles)

Cafes

• Starbucks (4.6 miles)
• Summer Moon Coffee (5.2 miles)
• Black Rock Coffee Bar (5.2 miles)
• Starbucks (6.8 miles)
• Starbucks (6.8 miles)
• Starbucks (8.4 miles)
• Mazama Coffee (8.6 miles)

Places of Worship

• Bannockburn Baptist Church (5.4 miles)
• St Martin De Porres Church (8.8 miles)
• Emmaus Catholic Church (8.9 miles)