Stonebridge Health Ctr in Austin, TX

Pros

• The staff at Stonebridge Health Rehab are amazing.
• Deb Deb is sweet and welcoming.
• The PTs Steve and Kersten are top notch.
• Front desk, floor nurses, PTs, housekeeping and caregivers are caring, kind, understanding, and compassionate.
• The staff go above and beyond to ensure the well-being and happiness of the residents.
• The facility is clean and well-maintained, with a variety of engaging activities.
• The residents are genuinely happy and well cared for.
• The care team is dedicated and attentive to detail.
• The environment feels warm and non-clinical, with bright views of nature.
• The director and staff are friendly, responsive, and professional.

Cons

• One reviewer called the facility "a dump."
• The food was described as ridiculous and not healthy, with an example of Bologna on plain white bread.
• The theft problem was described as out of control, with belongings and clothing repeatedly disappearing.
• Medication was not administered at the proper times on multiple occasions.
• Front desk and staff reportedly did not answer calls or respond to concerns for long periods.
• Long-term care was criticized as not good, with rehab described as acceptable but care deteriorating afterward (e.g., residents not receiving timely medications or oxygen).
• The director was described as "the worst," failing to fix problems and not following through on complaints.
• Weekends were scary due to very limited staff and sometimes no one available to help.
• Bathrooms were not cleaned, beds not made, and odors reported in some rooms.

Review

Stonebridge Health Center in Austin is best suited for families prioritizing a warm, person-centered culture with strong rehabilitation services and a stable, caring caregiving team. This community shines for residents transitioning from hospital care who need skilled PT/OT support and for long-term residents who value consistent staff relationships and a homelike atmosphere. The strongest truth across reviews is the dedication of front-line caregivers and therapists, many of whom stay long term, creating meaningful continuity for residents who respond to familiar faces and steady routines. For families seeking a facility with vibrant activities, social engagement, and a visible commitment to resident happiness, Stonebridge often delivers.

Alternatives merit consideration for families with particular risk signals or priority concerns. Where staffing shortages surface, or where comprehensive day-to-day oversight feels uneven, families may prefer facilities with more robust nurse-to-resident ratios and faster response times. Some reviewers flag issues around meal quality, incidents of theft, and variability in cleanliness or maintenance. For residents with complex safety needs or those who require highly consistent, around-the-clock monitoring, other communities with firmer governance and more transparent reporting may offer greater peace of mind. Those who require strict language access or a single, clearly defined unit for dementia care may also want to compare options.

On balance, Stonebridge's pros largely offset its main cons when evaluated through the lens of real, everyday resident experience. The care staff - nurses, aides, front desk, and therapists - frequently emerge as the defining asset: compassionate interactions, attentiveness to individual needs, and a genuine warmth that helps residents feel at home. The facility's cleanliness, bright atmosphere, and non-clinical feel contribute to a welcoming environment, while programs led by experienced team members - such as a long-tenured Life Enrichment Director and proactive front-office support - foster engagement and family confidence. Rehab success stories, patient progress, and the continuity of care give measurable value to families weighing post-hospital needs and chronic care.

That said, the concern threads cannot be dismissed. Repeated observations about slower front-desk responsiveness, occasional lapses in care timing, and perceived gaps in long-term supervision raise legitimate flags for families prioritizing flawless reliability. Food quality is another recurring critique; while many residents eat well, others find meals less appealing, which matters when nourishment and appetite are central to well-being. Most troubling are reports of understaffing on weekends, delayed calls for help, and occasional administrative friction. These issues do not erase the positive care ethic noted by many residents and families, but they do temper expectations and demand proactive, in-depth questions during tours.

When the positives align with needs, Stonebridge offers meaningful advantages that help offset its drawbacks. The housing of a lively, engaged resident community, the presence of a capable rehab program, and the stability of a devoted staff group create a dependable core that many families value highly. The sensory and social improvements - bright rooms, access to outdoor views, accessible activity spaces, and regular enrichment - from arts and crafts to music and games - enhance quality of life and reduce isolation, particularly for memory care and post-acute residents. Families frequently single out specific staff members and departments as standout, signaling that personalized connections drive much of the satisfaction here.

For families evaluating a move to Stonebridge, the prudent course is a thorough, purpose-driven assessment. Begin with a candid tour focused on staffing levels during peak hours, the responsiveness of call systems, and the consistency of care across shifts. Prioritize conversations with the director, the head nurse, and the Life Enrichment Director to gauge how issues are escalated and resolved. Confirm expectations about unit structure for dementia care, language accessibility, and security of belongings, given history of theft concerns in some reviews. If the goal is a facility that blends compassionate daily care with meaningful activity and strong rehab, Stonebridge stands out as a practical, often excellent choice - provided a family's specific safety, culinary, and governance criteria are clearly aligned with what the community reliably delivers.

Restaurants

• Summermoon Coffee Bar (1.5 miles)
• IHOP (2 miles)
• Torchy’S Tacos (2.1 miles)
• Chick-Fil-A (2.1 miles)
• The League Kitchen & Tavern (2.3 miles)
• Simply Pho House (2.5 miles)
• Pieous (2.5 miles)

Theaters

• Sky Cinemas (2 miles)
• Alamo Drafthouse Cinema (5.3 miles)
• AMC Barton Creek Square 14 (8.8 miles)

Pharmacies

• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (5.2 miles)
• Walgreens (5.5 miles)
• Walgreens (5.7 miles)
• CVS Pharmacy (5.8 miles)
• CVS Pharmacy (6.7 miles)

Physicians

• Southwest Pediatric Associates (3.5 miles)
• Schram McDonnell (3.5 miles)
• ADC Pediatrics (5.1 miles)
• Westlake Dermatology & Cosmetic Surgery - Southwest Parkway (5.3 miles)
• Plastic Surgery Austin (5.4 miles)
• Balcones Pain Consultants (5.4 miles)
• Howerton Eye Clinic (5.7 miles)

Parks

• Windmill Run Park (3.6 miles)
• Charro Ranch Park (8.6 miles)

Cafes

• Starbucks (4.6 miles)
• Summer Moon Coffee (5.2 miles)
• Black Rock Coffee Bar (5.2 miles)
• Starbucks (6.8 miles)
• Starbucks (6.8 miles)
• Starbucks (8.4 miles)
• Mazama Coffee (8.6 miles)

Places of Worship

• Bannockburn Baptist Church (5.4 miles)
• St Martin De Porres Church (8.8 miles)
• Emmaus Catholic Church (8.9 miles)