Riverside Nursing And Rehabilitation Center
Save6801 East Riverside Drive, Austin, TX 78741
For more information about senior living options: (844) 490-3973
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The staff are compassionate and go above and beyond for residents. Riverside Nursing and Rehabilitation Center provides outstanding care with kind, attentive staff. The therapy services are excellent, and the facility is clean and welcoming. Carol, the marketing director, is absolutely amazing. The staff genuinely care for their residents and consistently go the extra mile. The environment is awesome, and the team is highly dedicated. Riverside has a great management team. The facility is a nice place to work, live, and dine. The therapy department offers engaging activities and opportunities for residents to socialize.
The facility is horrible; families are told not to trust their loved ones there. The phone system is unreliable, with calls often unanswered or disconnected. The staff are neglectful and abusive, and the administrator does not follow up on concerns. Nurses and CNAs ignore patients' needs, leaving call lights unanswered and residents waiting for hours. Residents report neglect in basic care, including being left in feces and not showered for extended periods. There are accusations of misrepresentation and poor overall care, including lies about insurance coverage.Riverside Nursing and Rehabilitation Center is a place that inspires a striking split in opinion. Across the array of reviews, some families describe a facility filled with warmth, compassion, and capable therapy services, while others recount alarming experiences of neglect, miscommunication, and distressing care concerns. Taken together, the messages sketch a picture of a place that has made meaningful positive impressions on many residents and their loved ones, yet struggles with serious operational and interpersonal issues that can leave families worried and uncertain about who is in charge and how quickly problems get addressed.
On the positive side, multiple reviewers highlight staff who are genuinely caring and attentive. Phrases like "staff are very compassionate and go above and beyond" and "great facility, friendly staff" recur, along with observations that Riverside is "clean and welcoming," and that caring moments are felt throughout the building. Several reviewers specifically praise the therapy team, noting that therapy services are excellent, and that the department has grown and become more vibrant under new leadership. In fact, some reviewers describe Riverside as a place you can trust, where professionalism and compassion are visible in daily interactions. The environment is repeatedly portrayed as lively and supportive, with residents and families feeling that the staff truly care about well-being and quality of life.
Positive comments aren't just about day-to-day kindness. Some reviews foreground tangible improvements in programming and atmosphere. A number of entries praise the administration and management, calling out professional conduct and a well-organized operation. The facility is described as offering engaging activities, group therapies, and a sense of community life - elements that make Riverside feel not only like a care site but a lively, supportive home. Personal anecdotes also appear, with reviewers noting that staff members go out of their way to explain things clearly, provide reassurance during difficult transitions, and help families navigate the sometimes confusing landscape of long-term care. In short, several accounts convey pride in Riverside's evolution and confidence in the people delivering care.
Yet the other side of Riverside's story is stark and difficult. A substantial portion of reviews raise concerns about access, communication, and overall responsiveness. Several family members report ongoing issues trying to reach someone by phone, including being placed on hold, disconnected calls, or periods when "no one answered." In these accounts, the fear is not only about daily updates, but about timely action in critical moments, with some noting the need to show up in person to verify that everything is okay because phone communication feels unreliable. The core worry here is clear: if communication is not reliable, how can families feel confident about their loved one's safety and the facility's attentiveness?
Other comments focus on staffing and care quality in more pointed terms. A number of reviewers describe situations they interpret as neglect or poor caregiving - call lights left unanswered, patients left unattended, and occasions where basic needs were not met promptly. There are recurring claims of poor staff responsiveness and a perception that some employees prioritize other tasks or personal devices over residents' needs. A few reviewers explicitly accuse administrators or leadership of inaction or of failing to follow through on concerns raised by patients and families, which compounds the anxiety about care quality and accountability. The severity of these claims ranges from frustration over routine delays to allegations of serious neglect and even abuse.
Within the negative feedback, names appear that colleagues and families invoked to illustrate accountability concerns. Reviewers mention specific individuals - from marketing staff who made tours and seemingly eased anxieties to nurses and CNAs who were portrayed as either attentive or neglectful. Administrators are called out by name in some entries for not returning calls or for not taking family concerns seriously. In several accounts, the perceived disconnect between what is promised by leadership and what is experienced on the floor creates a persistent sense of mistrust. Some reviewers also recount dramatic experiences - near-death events, oxygen issues, or significant delays in meal service or care - framed as evidence of systemic flaws rather than isolated incidents.
What emerges from this mosaic is a facility at a crossroads. Riverside is clearly valued by many for the compassionate conduct of individual caregivers, the dedication of therapy teams, and a sense of community that can feel like a real improvement in a resident's quality of life. At the same time, there is a chorus of voices calling for urgent attention to communication systems, staffing stability, and accountability. The calls for transparency - regular updates, timely phone responses, clear lines of responsibility, and swift management involvement - are recurring themes across the reviews. For families weighing options, these polarized experiences highlight the importance of visiting in person, asking pointed questions about staffing ratios and response times, and requesting concrete expectations for communication and care standards.
The overall takeaway is that Riverside has both strengths to celebrate and significant gaps to address. Where the facility excels - genuine compassion, robust therapy services, and a hopeful, uplifting environment - these positives can make a meaningful difference in residents' daily lives. But the reviews also serve as a clear reminder that without reliable communication, consistent staffing, and accountable leadership, even excellent clinical care can be undermined by fear, frustration, and mistrust. As Riverside moves forward, the stories suggest a need for ongoing attention to the basics of care coordination, transparent operations, and a sustained commitment to turning family concerns into visible, timely actions. For families considering Riverside, the message is to weigh the warmth and capability of staff and therapy teams against the imperative for dependable communication and dependable care governance.
122 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Austin-Bergstrom International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Riverside Nursing And Rehabilitation Center in Austin, TX is a vibrant assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Within the facility, residents have access to a variety of amenities, including a beauty salon for their grooming needs, cable or satellite TV for entertainment, a computer center for staying connected digitally, and a fitness room to promote physical wellness. There is also a gaming room for recreational activities and a small library for those who enjoy reading. The community provides Wi-Fi/high-speed internet throughout the premises to keep residents connected with their loved ones.
With regard to dining options, the community offers restaurant-style dining in a spacious dining room where residents can enjoy delicious meals prepared by skilled chefs. Special dietary restrictions can be accommodated to cater to individual needs.
To ensure convenience and ease of daily living, housekeeping services are available to maintain cleanliness and hygiene within each resident's fully furnished private room equipped with private bathrooms. Move-in coordination is provided to assist new residents in transitioning smoothly into their new environment.
Transportation needs are taken care of as well, with community-operated transportation available for non-medical purposes such as shopping or social outings. Additionally, transportation arrangements can be made for residents needing transport to doctors' appointments.
Care services at Riverside include 24-hour call systems for emergencies or assistance requests. Trained staff provide 24-hour supervision and assist residents with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications accurately and on time. A mental wellness program is also available to address the emotional well-being of residents.
Residents can participate in an array of activities organized by the community that caters to their interests and preferences. Concierge services help plan day trips while fitness programs promote physical activity. Resident-run activities encourage social interaction among peers while scheduled daily activities offer variety and engagement.
Located in Austin, TX, Riverside Nursing And Rehabilitation Center benefits from its proximity to various amenities in the surrounding area. There are cafes, parks, pharmacies, physicians, restaurants, transportation options, theaters, and hospitals nearby, making it convenient for residents and their families to access additional services or recreational opportunities.
Overall, the Riverside Nursing And Rehabilitation Center offers a comfortable and supportive living environment where residents can receive personalized care and enjoy an active and fulfilling lifestyle.
Riverside Nursing And Rehabilitation Center is located at 6801 East Riverside Drive, Austin, TX 78741 in Travis County, Texas
Riverside Nursing And Rehabilitation Center on seniors.fyi includes 5 photos including images showing entrance, architecture, porch, interior, brick, windows, exterior, grass, and more.
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