Matlock Place Health & Rehabilitation Center

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  • Interior

    A beautifully decorated Christmas tree surrounded by an assortment of colorful presents.

  • Decor

    A beautifully decorated Christmas tree with presents and a cheerful welcome sign.

  • Building

    A building with a grand entrance featuring stone columns and a triangular roof.

  • Architecture

    A view of a modern building with a parking lot in front, showcasing a few parked cars.

  • Bedroom

    A simple hospital room featuring a bed with blue blankets, a bedside table, and natural light coming through the window.

  • Landscaping

    Entrance sign of Mattlock Place, a residential community surrounded by greenery.

  • Lighting

    A well-lit hallway with polished floors and decorative walls.

  • Garden

    A landscaped garden space featuring a winding pathway and decorative sign.

  • Office

    A cozy office waiting area decorated for autumn with pumpkins and a friendly atmosphere.

Matlock Place Health & Rehabilitation Center

7100 Matlock Road, Arlington, TX 76002

For more information about senior living options: (844) 490-3973

3.4 from 72 reviews
5 stars
39
4 stars
5
3 stars
0
2 stars
1
1 stars
27

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    Overall Review of Matlock Place Health & Rehabilitation Center

    Pros

    • pro The experience has been excellent.
    • pro All staff members have been caring and professional.
    • pro Tonya, the facility administrator, is amazing.
    • pro The facility is a beautiful place.
    • pro Alex in admissions is an angel.
    • pro The OT, PT, and Speech therapists do a good job.
    • pro The nurses and PT staff are very nice.
    • pro They thank the staff for taking care of their grandmother in her last days.

    Cons

    • pro The facility allegedly overbilled Medicare/Medicaid and exhausted a patient's physical therapy in six weeks.
    • pro The owners reportedly filed bankruptcy to avoid accountability while continuing to operate.
    • pro Aides are described as the laziest and failing to clean patients in a timely manner.
    • pro The nurses are said to not care and cannot consistently answer the phone.
    • pro Patients have contracted UTIs or other issues, and staff did little to address ongoing concerns.
    • pro The institution is labeled as the most horrible, with neglect and poor care.
    • pro Staff allegedly skip medications, and there is zero security allowing unauthorized entry.
    • pro Discharge planning is unreliable, with promises ignored and extra days paid out-of-pocket.
    • pro Weekend staffing is negligent, denying medications and neglecting patient needs.

    Review

    The collection of experiences people have shared paints a facility with a strikingly mixed reputation. On the one hand, several reviewers describe a setting that feels hopeful and supportive, especially for wound care. They note that the place itself is beautiful and that the clinical staff - nurses, therapists, and some clinicians - can be kind, professional, and genuinely caring. One person emphasizes that their primary reason for being there is wound care and reports a very positive experience so far, highlighting that the staff they've interacted with have treated them well. In particular, wound care teams, along with physical therapy and speech therapy, are singled out by multiple reviewers as competent and dedicated, and a few even praise specific individuals for their warmth and attentiveness.

    There are also moments of genuine kindness from specific staff members that stand out in these accounts. One reviewer mentions a hospital-administration-like sense of helpfulness from Alex in admissions, calling him an "angel" for going out of the way to provide resources, including information on Medicaid pending beds. Another reviewer singles out Tonya, the facility administrator, with high praise for her capabilities and demeanor, suggesting that leadership can make a real difference in the experience. In short, for some residents and families, the clinical care and some frontline interactions feel attentive and reassuring, and these positive notes contribute to a generally hopeful impression of the care environment.

    Yet the overall picture cannot ignore the breadth and intensity of negative experiences documented by other reviewers. A thread running through several accounts is a sense of frustration and alarm about administrative processes and the way discharge planning is handled. One review describes a disjointed experience where promises about discharge and next steps evaporate, leading to anxiety and self-driven efforts to secure a safe transition home. The social administrator is a focal point of disappointment for some families, described as "zero help" and perpetually rushed, with complaints about limited accessibility (no direct contact details, constant meetings) and a feeling that families are not kept in the loop about important decisions. The contrast between the positive clinical interactions and the disappointing administrative side is stark and repeated.

    Billing, billing practices, and financial management are another major area of concern voiced by reviewers. One patient's family recounts a long, painful legal and financial struggle dating back to 2019, accusing the facility of overbilling Medicare and Medicaid as a way to short-change patient care, exhausting physical therapy resources, and ultimately contributing to devastating outcomes for their loved one. The narrative suggests that bankruptcy filings were used as a means to avoid financial responsibility, followed by sales to other entities "for pennies on the dollar." Those comments contribute to a deep sense among some families that financial and legal strategies take priority over patient well-being, and they warn prospective families to scrutinize billing and settlements closely.

    Conduct and safety issues are described with alarming specificity in several reviews. Notable complaints include missed or delayed medications, lapses in infection control, and neglect in routine caregiving tasks. Reviewers report patients being left in soiled conditions for extended periods, not being cleaned promptly, and even not receiving timely assistance with basic needs like using the bathroom. Specific allegations include missed doses of critical medications, lack of prioritization for high-fall-risk or cognitively impaired patients, and insufficient monitoring that may contribute to preventable complications like UTIs or other infections. Some reviewers recount dramatic lapses in monitoring and assessment, including delays in ER evaluation after a fall and a lack of timely medical oversight during important moments of a patient's decline.

    The best-remembered personal encounters sometimes underscore a frustrating gap between care quality and communication. For several families, the people delivering bedside care - nurses, aides, PT/OT - and the clinical team are capable and compassionate; yet when it comes to the business side of things - admissions, discharge coordination, and day-to-day administrative follow-through - families feel stranded. One reviewer describes being told conflicting things about a discharge timeline and then being left to figure out the ongoing care plan on their own, effectively leaving them to manage the logistics and costs rather than receiving clear, timely guidance. Another parent notes a lack of accessible channels for urgent questions due to busy, back-to-back meetings and an absence of consistent direct phone lines or email outlets.

    Safety and security concerns occasionally surface in alarming terms. Several accounts mention that the facility appears undermanned for critical tasks like securing medications, monitoring access to patient rooms, and preventing unauthorized entry on certain floors. The fear is not only about medical care but about personal property and safety: instances are cited where patients' valuables or identifying documents could be at risk, and instances of weekend staffing gaps are described as particularly problematic, with some reviewers perceiving a lax attitude toward weekend care or attention to patient needs. One reviewer even voices a fear that weekend coverage is so limited that patients' comfort and safety are unduly compromised.

    Taken together, the reviews present a facility that can deliver meaningful, humane clinical care in some circumstances, particularly in wound care and rehabilitative services. However, substantial criticisms center on administrative efficiency, communication, discharge planning, and an overarching concern for patient safety and financial transparency. The stories vary - from positive experiences with empathetic clinicians and support staff to deeply troubling accounts of neglect, medication mishandling, aggressive billing practices, and inadequate security. For families considering this facility, the message is nuanced: there is potential for high-quality, compassionate clinical care, but there are equally serious red flags in the areas of administration, billing integrity, discharge coordination, and safety protocols that warrant careful scrutiny and proactive oversight.

    Features

    Housing

    • 148 resident community capacity 148 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Dallas-Fort Worth International (19 miles away) Dallas-Fort Worth International (19 miles away)
    • Dallas Love (22 miles away) Dallas Love (22 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Matlock Place Health & Rehabilitation Center in Arlington, TX is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. Our beautifully furnished facility features a beauty salon, gaming room, small library, and a garden for residents to enjoy. We provide restaurant-style dining with special dietary restrictions catered to, ensuring that our residents receive delicious and nutritious meals.

    Our community-operated transportation service ensures that residents can easily access nearby parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. We also offer move-in coordination assistance and non-medical transportation arrangements for doctors' appointments.

    At Matlock Place Health & Rehabilitation Center, the well-being of our residents is our top priority. Our care services include 24-hour call system and supervision to ensure their safety at all times. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure proper administration.

    We have a mental wellness program in place to support the emotional and psychological well-being of our residents. Fitness programs are offered regularly in our fully equipped fitness room to promote physical health and vitality among residents. Planned day trips and resident-run activities provide opportunities for social engagement and enrichment.

    Additionally, we provide housekeeping services to maintain clean and organized living spaces for our residents' comfort. A computer center with Wi-Fi/high-speed internet access allows residents to stay connected with their loved ones or pursue personal interests online.

    Matlock Place Health & Rehabilitation Center offers an exceptional assisted living experience that prioritizes the physical, emotional, and social needs of its residents. With a variety of amenities, care services, dining options tailored to special dietary needs,and convenient access to nearby amenities, we strive to create a vibrant community where seniors can thrive in Arlington, TX.

    Nearby Places of Interest

    Parks

    • W.O. & Zeta Workman Park (0.8 miles)
    • Don Misenheimer Park (0.8 miles)
    • Webb Community Park (1.5 miles)
    • Cravens Park (1.8 miles)
    • Elmer W. Oliver Nature Park (3 miles)
    • Katherine Rose Memorial Park (4.4 miles)
    • Cedar Hill State Park (8 miles)

    Restaurants

    • McDonald's (1 miles)
    • Sonic Drive-In (1.1 miles)
    • Zaxby's (1.4 miles)
    • Fuzzy's Taco Shop (1.4 miles)
    • Jersey Mike's (1.6 miles)
    • Whataburger (1.9 miles)
    • Jack In The Box (2.2 miles)

    Pharmacies

    • Walgreens (1 miles)
    • CVS Pharmacy (1.1 miles)
    • CVS Pharmacy (1.9 miles)
    • Walgreens (2.1 miles)
    • Walgreens (2.9 miles)
    • CVS Pharmacy (3 miles)
    • CVS Pharmacy (3.2 miles)

    Places of Worship

    • New Life Fellowship (1.2 miles)
    • Community of Hope United Methodist Church (1.6 miles)
    • Cornerstone Baptist Church (2 miles)
    • Mansfield Bible Church (2.3 miles)
    • St John the Apostle United Methodist Church (2.4 miles)
    • Walnut Ridge Baptist Church (3.9 miles)
    • Creekwood Church (4.6 miles)

    Physicians

    • Family Healthcare Associates (2.4 miles)
    • Mansfield Urgent Care & Family Medicine (3 miles)
    • Highlander Surgical Associates (3.7 miles)
    • Cook Children's (3.9 miles)
    • Mansfield Medical Clinic (4.1 miles)
    • Trinity Park Surgery Center (4.2 miles)
    • Sideline Orthopedics and Sports - Park Springs Blvd (4.2 miles)

    Theaters

    • Cinemark (2.9 miles)
    • AMC The Parks At Arlington 18 (3.5 miles)

    Hospitals

    • JPS Diagnostic and Surgery Hospital (3.8 miles)
    • ER at Grand Prairie (4.4 miles)
    • Methodist Mansfield Medical Center (4.4 miles)
    • Medical Center of Arlington (4.4 miles)
    • Texas Health Hospital Mansfield (6.4 miles)

    Cafes

    • Panera Bread (7.1 miles)
    • Starbucks (7.1 miles)
    • The Tipsy Oak (7.6 miles)

    Frequently Asked Questions

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