Victoria Gardens Of Allen

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  • Interior

    A spacious dining area with red tablecloths set for guests.

  • Building

    A well-maintained building with a welcoming entrance under a clear blue sky.

  • Architecture

    A welcoming entrance to a commercial building with a covered area and well-maintained landscaping.

  • Trees

    A serene view of a school surrounded by green lawns and trees under a clear blue sky.

  • Landscaping

    Welcome to Victoria Gardens of Allen, a beautiful residential community.

  • Outdoor

    A group of people enjoying a sunny day outdoors, releasing red balloons into the sky.

  • Exterior

    A view of a building with a canopy, surrounded by greenery under a clear blue sky.

  • Waiting Area

    A serene interior space featuring a few chairs arranged around a small podium, with a cross on the wall.

  • Therapy Room

    A therapy room equipped with rehabilitation tools and a mobility aid, designed for physical recovery.

Victoria Gardens Of Allen

310 South Jupiter, Allen, TX 75002

For more information about senior living options: (844) 490-3973

3.8 from 85 reviews
5 stars
51
4 stars
8
3 stars
2
2 stars
7
1 stars
17

Skilled Nursing Facility

Overall Review of Victoria Gardens Of Allen

Pros

  • pro The staff are consistently caring, friendly, and professional.
  • pro The rehabilitation and therapy teams are highly skilled, attentive, and supportive.
  • pro Carmen is described as incredible, knowledgeable, and compassionate, guiding families through the process.
  • pro The facility is clean and well-maintained, with upkeep that contributes to a welcoming environment.
  • pro Anita, the activities director, goes above and beyond to engage residents with games, arts, and social activities.
  • pro Families report that staff treat residents with kindness, respect, and dignity, making Victoria Gardens feel like a home.
  • pro The administration is praised for clear communication and involving families in care decisions.
  • pro The overall care has been described as five-star quality across the board.

Cons

  • pro The facility has chronic understaffing and constant turnover, impacting patient care quality.
  • pro Residents are markedly discontent, with morale significantly lower under the new ownership.
  • pro Nurses are stressed, and leadership is described as strained in a hard job.
  • pro A resident was left sitting upright for seven hours with no restroom visit or bed assistance.
  • pro Calls for help are frequently left pending for hours.
  • pro Meals are often cold, late, or lacking protein.
  • pro Laundry items are frequently lost or destroyed.
  • pro The environment is dirtyy and poorly maintained, with rooms in need of paint and fresh curtains.
  • pro Air conditioning failures and sprinkler leaks have created unsafe conditions.
  • pro There are serious concerns about neglect and elder abuse, including hostile management and resident isolation.
  • pro Communication is poor: staff, including social workers, are hard to reach or unresponsive; discharge planning is chaotic.
  • pro One CNA is responsible for 20+ rooms, leaving little time for quality care.

Review

Victoria Gardens of Allen is best suited for families that can stay actively involved in care decisions and want a rehab-forward environment with a comforting, home-like atmosphere. It works well for residents who respond to strong therapy services, engaging activities, and staff members who take time to connect with families. Those who value a friendly front-desk presence, consistent social-worker engagement, and a setting that prioritizes daily structure and social programming will find meaningful benefits here. The community can feel like a trusted local option when leadership is steady and communication channels stay open, and it is particularly appealing for long-term residents who appreciate familiar caregivers and a caregiver-led sense of continuity.

Those who may want to consider alternatives are clear: for seniors who require near-constant, predictable response to calls for assistance, Victoria Gardens can be risky when understaffing and turnover surge. Families with residents who need meticulous attention to wound care, continence management, or immediate emergency responses may encounter unacceptable delays on some shifts. The most vocal cautions come from experiences of inconsistent care, abrupt discharge planning, or billing and communication gaps. If reliability and unwavering day-to-day responsiveness are non-negotiable, it pays to explore other facilities or to require explicit, written care standards and accountability from Victoria Gardens before committing.

The strongest positives cited in reviews include a capable rehab and therapy team, a robust activity program, and staff who genuinely seem to care when the facility is operating smoothly. Instances where therapists, nurses, and activity directors like Anita or Carmen demonstrated attentiveness and competence repeatedly stand out. Cleanliness and maintenance receive praise in many visits, and the community atmosphere - including engaged family involvement and an inviting outdoor pavilion - adds a sense of livability that families value. When leaders are accessible and a medical director coordinates care well, the facility earns praise for being a supportive place to recover or reside with dignity.

However, the set of major drawbacks is equally compelling. Chronic understaffing and high turnover - especially among CNAs and supervisory roles - undermines timely assistance and consistency. Several reviews recount delays of hours for assistance, meals arriving cold or late, and basic needs like laundry and cleanliness slipping between shifts. Communication gaps - between front desk, social workers, and administration - produce frustration, missed updates, and unsettled discharge plans. The physical environment is described repeatedly as worn in some areas, with rooms needing refreshes and common spaces that feel dated or inadequately maintained. Management instability and altered leadership have contributed to inconsistent experiences across residents and families.

The pros and cons intertwine in a practical tension: the facility's rehab-oriented strengths and personal touches from dedicated staff can offset many concerns when a stable, engaged leadership team is present and families stay actively involved. The positive examples - effective case management, proactive family communication, and a compassionate care culture on certain shifts - demonstrate that quality care is achievable. Yet persistent staffing gaps and operational lapses evident in multiple reviews cannot be dismissed. When guests encounter overwhelmed teams, gaps in care become more likely, and trust can erode quickly, especially for families far from the facility or those facing complex medical needs.

In deciding for or against Victoria Gardens of Allen, the prudent move is to assess real-time risk and readiness to engage. If rehabilitation and meaningful daily activity are top priorities and a family can commit to regular oversight, this community can deliver notably strong outcomes and a positive, homelike environment. Prospective residents should insist on concrete staffing ratios, a predictable care plan, and transparent, written communication protocols. Scheduling a candid tour with a current director or nurse manager, asking to meet front-line caregivers, and requesting recent state survey results will reveal whether the current leadership and floor-level operations align with expectations. For families seeking steady, hands-off operation, or those with high-acuity needs requiring consistently rapid responses, alternatives may offer more dependable peace of mind. Victoria Gardens can be a solid match when conditions are right, but the weight of the cons warrants a cautious, proactive verification before committing.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Dallas Love (21 miles away) Dallas Love (21 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Victoria Gardens of Allen is an assisted living community located in the vibrant city of Allen, TX. Our community offers a wide range of amenities and care services to ensure that our residents receive the support they need while enjoying a comfortable and fulfilling lifestyle.

For the convenience and well-being of our residents, we provide on-site beauty salon services, cable or satellite TV, community-operated transportation, and a fully equipped computer center. Our dining room offers restaurant-style dining with delicious meals prepared by our culinary team. Special dietary restrictions can be accommodated to cater to individual needs.

We understand the importance of maintaining an active and engaged lifestyle, which is why we offer a variety of activities for our residents. From fitness programs and wellness center access to planned day trips and resident-run activities, there is always something fun to do at Victoria Gardens of Allen.

Our community also boasts beautiful outdoor spaces including gardens where residents can relax and enjoy nature. Additionally, we have a small library for those who love reading.

The care services at Victoria Gardens of Allen are designed to meet the unique needs of each resident. Our 24-hour call system and supervision provide peace of mind knowing that assistance is always available. Our dedicated staff assists with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are taken correctly.

For those with specialized dietary needs or diabetes, we offer meal preparation and service according to their specific diet plans. We also have a mental wellness program in place to support the emotional well-being of our residents.

Located in close proximity to numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals; our community provides easy access to essential services and resources.

At Victoria Gardens of Allen, we strive to create a welcoming environment where seniors can maintain their independence while receiving personalized care tailored to their needs.

Videos

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.2 miles)
  • Kroger Pharmacy (1.4 miles)
  • Walgreens (2.4 miles)
  • CVS Pharmacy (2.5 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (3.4 miles)
  • CVS Pharmacy (4.5 miles)

Restaurants

  • McDonald's (1.1 miles)
  • Chick-Fil-A (1.3 miles)
  • The Cheesecake Factory (1.4 miles)
  • Mi Cocina (1.5 miles)
  • Lupe Tortilla (2 miles)
  • Dodies Place (2.1 miles)
  • Kelly's at the Village (2.1 miles)

Cafes

  • Starbucks (1.4 miles)
  • Starbucks (2.2 miles)
  • Starbucks (3.4 miles)
  • Mozart Bakery (5 miles)
  • Red Truck Cafe (5.1 miles)
  • Starbucks (6.2 miles)
  • Starbucks (7.3 miles)

Parks

  • Quail Run Park (2 miles)
  • Twin Creeks Park (4 miles)
  • Hoblitzelle Park (4.3 miles)
  • Memorial Park (5.1 miles)

Theaters

  • Cinemark Holdings (2.6 miles)
  • Cinemark (3.3 miles)

Places of Worship

  • Chase Oaks Church (2.9 miles)
  • One Community Church (4.7 miles)
  • Shiloh Missionary Baptist Church (6 miles)
  • Gateway Community Church (6.3 miles)
  • Stonebridge United Methodist Church (6.8 miles)

Physicians

  • Texas Health Family Care (2.9 miles)
  • Center For Dermatology (4.5 miles)
  • Snyder-Hopkins Family Medicine Center (4.6 miles)
  • Allergy Ear Nose & Throat Clinic (4.6 miles)
  • Digestive Health Associates of Texas (4.6 miles)
  • Pediatric Healthcare Associates PA (4.9 miles)
  • Cook Children's Pediatrics Collin County (6 miles)

Hospitals

  • Medical Center of McKinney (4.5 miles)
  • Baylor Scott & White Medical Center (6.5 miles)

Frequently Asked Questions

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