Newport Health And Rehabilitation Center

Pros

• The staff at Newport Health and Rehabilitation are described as friendly, attentive, and caring towards patients and their families.
• Many reviewers noted that the physical therapists, specifically Blackburn and English, provided excellent care and showed genuine interest in patient recovery.
• One reviewer highlighted that the facility had made positive changes, with happier staff and a cleaner environment compared to previous experiences.
• A family member expressed appreciation for the supportive assistance received from staff, particularly Nicole, who helped with paperwork and coordinated appointments.
• Several visitors mentioned the good quality of food provided during their stay.

Cons

• The facility had a strong smell of urine as soon as one entered, indicating poor cleanliness.
• The building was run down and poorly maintained, with limited amenities like a tiny, hard-to-see TV.
• Staff members were reported to be rude and unresponsive, making families feel like a bother when inquiring about their loved ones.
• There were instances of disrespect from staff towards patients, including yelling and inadequate care.
• Patients often had to wait long periods for assistance after pressing call lights.
• Some staff expressed dissatisfaction with their pay and workload, suggesting low morale among employees.
• Personal belongings of residents went missing or were misappropriated by roommates.
• Overall, there was a perception that the facility prioritized profit over patient care.

Review

The experiences shared by individuals regarding the Newport Health and Rehabilitation Center present a complex and multifaceted view of the facility. Many reviews demonstrate a stark contrast between positive aspects, such as attentive staff and effective therapy, and significant negatives, including issues with cleanliness, meal quality, and overall patient treatment.

A recurrent theme in several testimonials highlights the friendliness of the staff. Some reviewers expressed gratitude for the exceptional care provided by specific therapists like Blackburn and English, praising their dedication to patient rehabilitation. Positive mentions also extended to certain nursing staff who were described as caring and attentive. One reviewer noted that their family member received great support during therapy sessions and successfully transitioned home afterward, thanks to the diligent efforts of both nurses and therapists at the facility. This sentiment was echoed by others who experienced positive interactions with staff members who made it their priority to engage with patients meaningfully.

However, not all feedback was pleasant; numerous accounts point to serious concerns regarding hygiene and staffing levels at Newport Health & Rehabilitation. A common issue raised across multiple reviews was an overwhelming smell of urine upon entering the facility—a detail that left many visitors feeling shocked and disconcerted. The general upkeep of rooms is also frequently criticized; instances of unclean toilet facilities were recounted, indicating patterns of neglect that are unacceptable in a healthcare setting.

Moreover, many visitors voiced frustration about communication breakdowns within the facility. While some nighttime staff were recognized for being more responsive to inquiries about patients’ wellbeing, daytime staff were often described as dismissive or too busy to effectively address concerns from family members. This inconsistency resulted in difficult interactions where family members felt their inquiries were met with annoyance rather than compassion—raising questions about how well-staffed or trained daytime employees truly are.

In addition to staffing issues, food quality has been flagged multiple times in various reviews as another major downside of the center. Complaints ranged from meals being consistently served cold to poor preparation standards that failed to meet even basic expectations for nutritional care. These shortcomings contributed significantly to families' dissatisfaction with their loved ones’ experiences at Newport Health & Rehabilitation Center.

Perhaps most alarming were testimonies concerning perceived threats from management when families sought timely discharge for loved ones who they believed could transition home effectively after therapy sessions. Instances where family members felt coerced into keeping patients longer than necessary due partly due to financial motivations added an unsettling layer on top of already concerning conditions at the facility. One review vividly described feelings of being treated as bothersome rather than partners in care—an experience that undoubtedly amplifies distress during already challenging times.

With such polarized reviews showcasing both commendable moments alongside glaring issues relating primarily to hygiene standards, food service quality, inadequate staffing levels during critical times, and troubling behavior from management personnel concerning patient discharge practices—a balanced evaluation suggests potential difficulties ahead for Newport Health & Rehabilitation Center unless these vital areas undergo substantial improvement moving forward. Families seeking rehabilitation options will weigh both positive accounts against these serious red flags carefully before making decisions involving health care placements for themselves or loved ones close.

Restaurants

• Cancun Mexican Restaurant (0.2 miles)
• Dojo Japanese Restaurant (2 miles)
• La Carreta (2.2 miles)
• Sonic Drive-In (2.7 miles)
• Cracker Barrel (3 miles)
• Ruby Tuesday (3.1 miles)
• Subway (3.1 miles)

Transportation

• U-Haul Neighborhood Dealer (0.4 miles)
• Enterprise Rent-A-Car (1.1 miles)
• U-Haul Neighborhood Dealer (16.2 miles)

Places of Worship

• Radio Bible Hour (2.2 miles)
• Southern Baptist Convention (2.4 miles)
• Feed My Sheep Ministries (3.1 miles)
• New Zion AME Zion Church (3.2 miles)
• First Christian Church (3.7 miles)
• The Church Of The Good Shepherd (6 miles)
• Chestnut Hill Elementary School (6 miles)

Pharmacies

• Town & Country Drugs (3.1 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.2 miles)
• Wilsons Sav-Mor Drugs (3.5 miles)
• Good Neighbor Pharmacy (9.9 miles)
• M D Pharmacy (16.1 miles)
• MD Pharmacy (16.1 miles)

Physicians

• Summit Medical Group (3.2 miles)
• Rural Medical Services (3.7 miles)
• Tennova General Surgery - Newport (3.7 miles)
• Robert J. Ampudia, MD (3.7 miles)
• Primary Care Center of Newport (3.7 miles)
• Newport Family Medical Center (3.7 miles)
• English Mountain Recovery (7.5 miles)

Parks

• Newport City Park (3.3 miles)
• Cosby Entrance (13 miles)

Theaters

• Newport Cinema 4 (3.4 miles)

Hospitals

• Baptist Hospital of Cocke County (3.7 miles)
• Newport Medical Center (3.7 miles)
• Titan Propane (9.8 miles)

Cafes

• Gelato Brothers Brew Bros Coffee (15.9 miles)