135 East Swan Street, Centerville, TN 37033
For more information about senior living options: (844) 490-3973
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The staff were very kind and consistently caring day and night. The doctors and nurses were professional, compassionate, and attentive. The physical therapy department provided first-rate care. Jan from housekeeping was amazing and helped keep the patient comfortable. Faith, Agnes, and the OT nurses were amazing, caring, and supportive. The staff provided comforting touches for a frightened child, including a TV remote and coloring pages with markers. Inpatient rehab services at St. Thomas Hickman were highly regarded and well-supported. The ER and inpatient teams were professional, compassionate, and generally excellent.
One reviewer claims Evellyn lied to the doctor, never performed a neurological check, and was erratic with the heart monitor. Another reviewer says the clinic repeatedly fails to answer calls, with important appointments canceled at short notice. A critic warns that the ER waiting area is unsafe for serious emergencies, suggesting someone could die waiting. A patient alleges malpractice, stating oxygen or PAP therapy was denied and they were transferred to a worse-equipped hospital. Some reviews say a doctor barely listened, then left the room and did not return. There is a complaint about discharge communication being confusing or misleading, including inconsistencies about walking aids and transport.Across the collection of comments about the St. Thomas Hickman ER and rehab services, the mood is a striking mix of gratitude and frustration. Several reviewers emphasize the genuine kindness and dedication of the staff, from doctors and nurses to therapists, housekeeping, and dietary teams. They describe moments of attentive care, clear explanations, and practical acts of compassion that made difficult experiences more tolerable. Yet alongside these positives run a trail of complaints about communication breakdowns, scheduling mishaps, long waits, and what some patients perceive as inconsistent or even negligent management. Taken together, the reviews paint a picture of a facility that can deliver excellent care in moments, but struggles with reliability and coordination that undercut patient trust.
On the positive side, many reviewers highlight caring, competent treatment and staff who seem truly focused on patients' comfort and recovery. One family recounts how the doctors and nurses cared for a daughter with noticeable empathy, providing a calming environment with coloring pages and a TV remote before care was even asked for. Another patient praises the nursing staff as excellent, noting attentive, compassionate care, and the rehab team - both physical therapy and occupational therapy - receiving specific compliments for being thorough, supportive, and patient-centered. Names come up repeatedly in this vein: Faith, Agnes, Jan from housekeeping, and a host of therapists are cited as making a real difference in day-to-day care. Several individuals express gratitude for doctors who listened, explained conditions clearly, and treated patients with respect, sometimes even when a patient was dealing with fear or anxiety. In the rehab context, reviewers also stress that inpatient services were valuable and that the hospital can provide meaningful rehabilitation without requiring transfer to other facilities.
However, alongside these rooms of praise sit a number of sharp criticisms that focus on process and communication more than on the technical quality of medical care. A recurring complaint is about cancellations and scheduling: patients report being told a date or time for important appointments only to have them canceled at the last minute, sometimes with little or no effort offered to reschedule promptly or to accommodate another provider. One writer describes repeatedly having to rearrange their schedule because calls aren't returned and appointments are canceled with too little notice, leaving them feeling punished for using a service they are paying for. There are even broader expressions of dissatisfaction, with some suggesting they'd be better off seeking care elsewhere due to ongoing administrative lapses and lack of accountability.
Discontent also appears in the realm of triage and the immediacy of care. A few reviewers describe long waits in the ER - some waiting for hours in the lobby or a small waiting area - raising concerns about prioritization and the potential danger of delays for someone in acute distress. One reviewer even questions whether the ER is equipped to provide urgent emergency care, recounting a frightening experience where the patient felt neglected or under-served during a life-threatening episode. Others recount terser experiences where doctors entered briefly, seemed rushed or disengaged, and then left, with discharge instructions that felt incomplete or unsatisfactory. The sense voiced by these reviewers is that communication gaps - about diagnosis, next steps, or discharge timing - contribute as much to frustration as any actual medical outcome.
There are also serious, specific allegations that touch on perceived malpractice and the handling of emergencies. A critic claims that the ER was not permitted to provide emergency medical care by an administrator, which allegedly led to dangerous delays and the patient being moved to a distant facility in worsened condition. The language used is strong, characterizing the approach as malpractice in their view. While other reviewers offer contrasting accounts of similar situations - some describing swift, efficient stabilization - these conflicting narratives underscore a broader worry about consistency and the severity of consequences when care decisions don't align with patient expectations or urgent needs.
Discharge experiences and home care planning come in as another focal point for critique. In one account, a patient describes confusion and inconsistency around discharge timing and the decision to send them home rather than provide a wheelchair-assisted exit. The patient recounts a discrepancy between what Candice communicated and what the patient's experience actually showed, leaving them understandably furious and anxious about what comes next. Another reviewer reports that someone in discharge planning gave conflicting information about home health options, adding to the feeling of being unsteady and unsupported once back at home. These anecdotes emphasize the critical importance of clear, honest, and coordinated discharge planning, especially for patients with limited mobility or complex needs.
Overall, the sentiment across reviews is not simply "good or bad" - it is a call for consistency, communication, and reliable follow-through. The hospital is acknowledged for moments of outstanding patient care and genuine compassion, with many staff members singled out for praise. Yet the same voices demand stronger administrative performance: timely callbacks, reliable appointment scheduling, better triage practices, thorough and transparent discharge instructions, and accountability when mistakes happen. For readers weighing their options, the feedback suggests that while you may encounter highly capable, caring professionals at this facility, you should also prepare for potential friction in scheduling, communication, and care coordination that can complicate otherwise positive medical experiences.
40 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hickman Community Nursing Home in Centerville, TN is a well-equipped assisted living community that offers a comfortable and secure environment for its residents. The community provides a range of amenities to ensure the residents' convenience and entertainment.
The apartments at Hickman Community Nursing Home are fully furnished and come with cable or satellite TV, allowing residents to enjoy their favorite shows in the comfort of their own homes. There is also Wi-Fi/high-speed internet available throughout the community for residents to stay connected with loved ones or browse the web.
Meals are served restaurant-style in the dining room, where residents can enjoy delicious and nutritious food prepared by the staff. Special dietary restrictions are accommodated to ensure that all residents' needs are met. For those who prefer cooking their own meals, there is a kitchenette available in each apartment.
Housekeeping services are provided to keep the living spaces clean and tidy, and move-in coordination assistance is offered to make the transition into Hickman Community Nursing Home as smooth as possible. Outdoor spaces such as gardens provide opportunities for residents to enjoy fresh air and engage in outdoor activities.
Residents can participate in various activities organized by both staff and fellow residents. There are scheduled daily activities as well as resident-run activities, providing ample opportunities for socializing and staying active within the community. A small library is also available for those who love reading or want some quiet time.
In terms of care services, Hickman Community Nursing Home offers 24-hour supervision to ensure that residents receive round-the-clock support when needed. Trained staff members provide assistance with daily living activities such as bathing, dressing, and transfers. Medication management services are also provided to ensure that medications are taken on time and correctly.
The community is conveniently located near several pharmacies, physicians' offices, hospitals, restaurants, and places of worship. This allows easy access to healthcare services as well as opportunities for outings or visits from family and friends.
Overall, Hickman Community Nursing Home offers a comprehensive and compassionate environment where residents can receive the care they need while enjoying a comfortable and fulfilling lifestyle.
Hickman Community Nursing Home is located at 135 East Swan Street, Centerville, TN 37033 in Perry County, Tennessee
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