500 Colonial Drive, Salem, SD 57058
For more information about senior living options: (866) 208-4318
Overall Review of Avantara Salem
Cons
The facility reeked of feces all the time.- The care was terrible.
- The patient did not receive water after asking three times and waited 12 hours.
- The patient did not get a shower when needed or requested for several days.
- A nurse picked up a family member and threw him into bed.
- Housekeeping threw away dentures and the facility refused to pay for them, claiming the patient was confused, though they said he was oriented when they decided to discharge.
- The family repeatedly expressed concerns about discharging the patient home alone, noting he was a fall risk with intermittent confusion, and he fell within 24 hours of being home and was readmitted to the hospital.
Review
Avantara Salem is best suited for families with very limited options who are prepared to supervise care closely and intervene promptly, rather than rely on consistently reliable daily support. The facility’s appeal, if any, rests on affordability and a smaller, potentially more controllable environment, but the practical picture that emerges from recent reports is one where families must remain engaged to monitor hydration, personal care, and resident safety almost continuously. For anyone needing predictable, respectful treatment and timely services, this community does not appear to deliver. It is not advisable for residents with significant care needs or cognitive challenges who require steady, proactive staff attention.
Who should consider alternatives? Any family prioritizing reliable hydration, prompt assistance with showers and routines, and a safe discharge plan should explore other options. If a resident exhibits intermittent confusion or a high fall risk, the reported practices raise meaningful safety concerns. The combination of persistent odor, slow response to basic needs, and questions around how care is delivered points to a workplace where oversight and accountability may be inconsistent. In short, communities with stronger staffing reliability and clearer quality controls are a more prudent choice for most families in this situation.
Pros versus cons: there is a faint signal of value in the lone 5-star rating, but that narrow positive does little to balance the broader, well-documented concerns. Beyond that isolated commendation, the available feedback does not establish tangible, repeatable strengths such as dependable staffing, proactive care planning, or transparent billing. In practical terms, these scarce positives do not meaningfully offset the severity of care gaps and safety questions described by multiple families.
The main cons are the defining issue. Reports describe a concerning odor that permeates the environment, water and basic hydration requests ignored or delayed, and missed showers extending over days. Instances of staff reportedly handling a resident in a rough manner compound the perception of unsafe, inconsistent care. A troubling note involves dentures being discarded with disputes over responsibility, linked to a claim of confusion while the discharge reasoning suggested otherwise. The end result is a pattern of neglect in daily tasks and poor discharge planning that leaves a resident at home with fall risk and a heightened likelihood of hospital readmission.
Given the severity of the cons, the scant positives do not offset the risk. A smaller setting might offer closer observation in theory, but the described experiences indicate real gaps in fundamental operations, safety oversight, and accountability. Families should insist on concrete assurances: documented staffing patterns, daily care logs, strict hydration and hygiene protocols, clear safety checks, and a rigorous, well-communicated discharge plan with post-discharge support. Without these, any perceived upside remains speculative and insufficient to justify the risk.
Bottom line: Avantara Salem should be approached with extreme caution. It is not recommended for residents with meaningful care needs or safety concerns. If alternatives with stronger staffing, transparent quality reporting, and proven safety protocols exist, those options are the prudent course. For families facing limited choices, use a documented, shift-by-shift evaluation during visits, talk to multiple staff and residents, and demand access to incident records and care plans before making a commitment. In the current landscape, this community is a last-resort option rather than a viable first choice.
45 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Intimate, well-rounded care with dietary options.
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