500 Colonial Drive, Salem, SD 57058
For more information about senior living options: (844) 490-3973
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The facility reeked of feces all the time. The care was terrible. The patient did not receive water after asking three times and waited twelve hours. The patient did not get a shower when needed or requested for several days. A nurse picked up the family member and threw him into bed. Housekeeping threw away dentures and the facility refused to pay for them, claiming the patient was "confused" yet saying he was "orientated" when they decided to discharge. The family repeatedly expressed concerns about discharging him home alone, noting he was a fall risk with intermittent confusion. The patient fell within 24 hours of being home and was readmitted to the hospital.A troubling pattern of dissatisfaction and alarm emerges in a set of firsthand accounts about a care facility. The narratives describe a pervasive sense that basic standards of cleanliness, responsiveness, and dignity were not met, leaving family members and patients feeling neglected and disempowered. Across multiple observations, the environment is portrayed as persistently uninhabitable to those in need of attentive care, with odors and a lack of sanitation cited as constant concerns that colored every interaction with staff and administrators.
Several reviewers focus on hydration and basic comfort as the most glaring failures. They report that a patient's need for water was neglected even after requests were made repeatedly, with water not provided for an extended period - told in one account as twelve hours after the request. This pattern of delayed or denied assistance with basic needs is described as occurring despite repeated attempts to obtain help, contributing to a sense of abandonment during times when the patient was least able to advocate for themselves.
Hygiene and personal care are described as another area where deterioration was evident. It is claimed that a shower was not provided when needed or requested, with several days reportedly passing without this essential personal care. The length of time described without adequate hygiene support goes beyond mere inconvenience and is portrayed as a failure to respect the patient's dignity and comfort, raising concerns about risk of skin issues, infections, and overall wellbeing.
In addition to concerns about the facility's routine care, there are serious allegations about how staff interacted with patients and family members. One account describes a nurse "picking up" a family member and throwing them into bed, which would be an alarming departure from professional standards of care and patient handling. Such a claim, if accurate, points to potential safety and abuse problems that would require immediate attention and independent review to determine what occurred and why it was allowed to happen.
Another critical issue raised concerns the handling of dentures. According to the accounts, housekeeping disposed of dentures belonging to a patient and the facility refused to cover the cost, arguing that the patient was "confused" at the time. Yet the same sources claim that the patient was described as "orientated" when plans were made for discharge, presenting a confusing inconsistency that undermines trust in the facility's assessments and reporting.
Discharge planning and safety at home are also highlighted as major areas of concern. Family members repeatedly express unease about discharging a patient who was described as a fall risk and who showed intermittent confusion. The core worry is that sending a physically vulnerable and cognitively fluctuating patient home alone could expose them to harm. This anxiety is underscored by the report that the patient did indeed experience a fall within 24 hours of returning home, necessitating readmission to the hospital. The sequence - requests for careful planning, concerns raised by family, and the subsequent adverse event - suggests a breakdown in communication, risk assessment, and continuity of care between the facility and home care or hospital services.
Taken together, these accounts paint a grave picture of multiple, interlocking problems within the facility's operations. The combination of persistent odors and cleanliness issues, unresponsive care for basic needs, concerning interactions between staff and patients, lost dentures with disputed accountability, and questionable discharge decisions all contribute to a narrative of compromised patient safety and substandard care. The stories reflect a deep sense of frustration among families who trusted the facility to provide a safe and respectful environment during a vulnerable period in their loved ones' lives.
Overall, the experiences described point to systemic concerns that go beyond isolated incidents. They raise urgent questions about staffing adequacy, training, and supervision; the reliability of patient assessments and documentation; and the quality controls governing discharge planning and home safety. While individual accounts vary in specifics, the recurring themes emphasize the need for thorough investigations, transparent communication, and meaningful reforms to protect residents and reassure families that their loved ones will be cared for with dignity, competence, and accountability.
45 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Avantara Salem is an assisted living community located in Salem, SD. Our community offers a range of amenities to ensure the comfort and convenience of our residents. Each living space is fully furnished and equipped with cable or satellite TV, Wi-Fi/high-speed internet, and a telephone for communication needs. Residents can enjoy delicious meals in our restaurant-style dining area or take advantage of the kitchenette in their own living space.
We prioritize the well-being of our residents by providing 24-hour supervision and assistance with daily activities such as bathing, dressing, transfers, and medication management. We also offer specialized care for individuals with diabetes through tailored meal preparation and dietary restrictions.
Keeping our residents mentally engaged is important to us, which is why we have a mental wellness program in place. Additionally, our community encourages social interaction through resident-run activities and scheduled daily activities.
Avantara Salem is conveniently located near numerous amenities for the convenience of our residents. There are cafes, restaurants, and physicians nearby for easy access to healthcare services. We also have places of worship for those seeking spiritual fulfillment.
Overall, Avantara Salem offers a comfortable and supportive environment for our residents to enjoy their golden years while receiving top-quality care. Contact us today to learn more about our community and how we can meet your loved one's specific needs.
Avantara Salem is located at 500 Colonial Drive, Salem, SD 57058 in Miner County, South Dakota
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