Blue Ridge In Brookview House

Pros

• The staff and therapists at Brookview are described as kind, encouraging, and supportive, making the rehab experience pleasant for residents and their families.
• Kayce, the Administration and Marketing Director, is praised for her professionalism and dedication to helping families with any questions or concerns.
• Many reviews highlight the cleanliness of the facility and the spaciousness of the rooms, contributing to a comfortable environment for residents.
• The physical therapy team is noted as being skilled and interested in providing quality care to patients during rehab.
• Families appreciate knowing that their loved ones are receiving care in a safe and clean facility, which alleviates some stress during difficult times.
• Overall, several reviewers recommend Brookview for its caring staff and good interactions with various departments within the facility.

Cons

• The facility lacks professionalism, with administration showing little concern for patients' well-being.
• Clothes are frequently lost or not returned, and patients' best interests are often disregarded.
• There is inconsistent and minimal nursing care, leading to delays in addressing medical needs.
• Staffing appears to be understaffed, resulting in slow responses to call buttons and inadequate attention to residents.
• Communication from the staff can be adversarial and unwelcoming, creating a stressful visiting environment for families.
• The quality of food served is minimal and unsatisfactory, with residents not receiving basic amenities like coffee.
• Residents have experienced neglect regarding personal hygiene and daily care activities.
• Concerns about the overall cleanliness and upkeep of the facility were raised by several reviewers.
• Instances of theft or loss of personal belongings have been reported by residents’ families.
• Families expressed frustration over a lack of proper communication regarding their loved ones' health conditions and care plans.

Review

Brookview has elicited a range of responses from families and individuals regarding their experiences with the facility. Many express gratitude for the care provided, while others highlight significant concerns about the quality of service, professionalism, and overall treatment of patients. This dichotomy illustrates the complexities of rehabilitation centers, particularly in how individual experiences can vary drastically within the same establishment.

On one hand, there are numerous positive remarks highlighting Brookview's spacious and clean rooms, kind staff, and effective therapy programs. Families have praised Kayce, the Administration and Marketing Director, for her exceptional support. Reviewers commend her unwavering dedication to ensuring that families' needs are met promptly. Her professionalism and willingness to "go the extra mile" have made a marked difference in easing transitions into rehab, making relatives feel supported throughout what is often a challenging time. These sentiments echo throughout several accounts where families felt reassured by both nursing staff and therapists who were described as compassionate and attentive.

However, contrasting reviews reveal glaring issues with administration responsiveness and general patient care that cannot be overlooked. Some family members voiced frustration over a perceived lack of professionalism among higher management. Concerns about clothing misplacement—often not returned—and accusations about poor patient treatment were raised repeatedly by disappointed relatives. One review starkly noted that while some staff members displayed a genuine commitment to care, many higher-ups were cited as unhelpful or indifferent to patients’ well-being. This inconsistency creates an environment ripe for distrust among families trying to ensure quality care for their loved ones.

Further compounding these issues were alarming reports regarding specific medical negligence. Reviews detailed instances where essential medications or treatments were delayed or inadequately managed; such lapses in care led to severe health consequences for some residents. For example, one account highlighted a resident who went without vital medication due to poor communication between shifts and insufficient staffing—a problem that many users indicated was pervasive at Brookview.

The dining experience at Brookview also drew mixed reactions from users. While some appreciated the meals provided during their stay, others described food quality as minimal at best—with one family member mentioning their loved one never even received coffee during their entire stay. Such complaints underscore the need for continuous improvements in all aspects of patient care at this facility.

Despite occasional positive experiences shared by families who felt assured about cleanliness and safety standards at Brookview’s premises—even noting effective physical therapy programs—dull moments overshadowed by claims of neglect left many expressing dissatisfaction with their experience overall. Accounts detailing stolen belongings or inadequate response times have generated resentment toward the facility's operations and cast doubts on whether it lives up to its rehabilitative intent.

In conclusion, while Brookview boasts strengths through dedicated staff like Kayce who genuinely strive to provide excellent patient care amidst difficult circumstances—including a clean environment conducive to recovery—the overarching themes emerging from reviews indicate systemic flaws rooted in administrative practices that lead to significant distress among residents and their families alike. The disparity between high-quality caregiving from certain staff members contrasted against alarming reports of neglect suggests an urgent need for improved consistency across all levels of operation within the facility in order to fulfill its mission effectively—and uphold its reputation as a nurturing refuge for those seeking rehabilitation services.

Restaurants

• McDonald's (0.9 miles)
• Daddy Joe's Beach House BBQ and Grill (2.1 miles)
• Cook Out (2.3 miles)
• Applebee's (2.4 miles)
• Zaxby's (2.5 miles)
• Firehouse Subs (2.5 miles)
• McDonald's (2.5 miles)

Places of Worship

• Broad River Baptist Association (1 miles)
• Providence Baptist Church (2.6 miles)
• Encounter Church (3.5 miles)
• Southern Baptist Convention (4.2 miles)
• Fairview Baptist Church (6 miles)
• Westside Baptist Church (9.9 miles)
• Westminster Presbyterian Church (15 miles)

Pharmacies

• Buford Street Drug Store (1.2 miles)
• Walgreens (1.7 miles)
• Royce Associate (3.1 miles)
• Walgreens (12.6 miles)
• Walmart Pharmacy (13.7 miles)
• Ingles (14 miles)
• Walgreens (14.9 miles)

Hospitals

• Cherokee County Mealsonwheels (1.2 miles)
• Upstate Carolina Medical Center (2.7 miles)
• Ucmc Icu (2.7 miles)
• Mary Black Health System-Gaffney (2.7 miles)
• Mary Black Hospital North Wing Entrance (14.5 miles)
• Mary Black Memorial Hospital (14.5 miles)
• Mary Black Health System Emergency Room/Department (14.5 miles)

Physicians

• Piedmont Medical of Sc (1.4 miles)
• Shelby Eye Center (1.8 miles)
• Cherokee Family Medicine (2.3 miles)
• Limestone Family Medicine (2.3 miles)
• Ruffing & Klosterman Family Medicine (2.3 miles)
• Gaffney Family Medical Care (2.4 miles)
• Cherokee Children's Clinic Pa (2.4 miles)

Cafes

• Starbucks (3.2 miles)
• John's Cafe & Catering (12.3 miles)
• Starbucks (13.7 miles)
• Panera Bread (14.4 miles)

Theaters

• The Big E Gaffney (3.8 miles)

Parks

• Cowpens Veterans Memorial Park (8.7 miles)
• Cowpens National Battlefield Visitors Center (10.7 miles)
• Hillcrest Park (14.7 miles)