Conway Manor

Pros

• The staff at Conway Manor are described as phenomenal, compassionate, and helpful, consistently providing excellent care to residents.
• Many residents report enjoying engaging activities such as bingo, live entertainment, and arts & crafts, contributing to a positive community environment.
• Family members express gratitude for the strong communication from the staff regarding their loved ones’ progress and care.
• The facility is praised for its cleanliness and well-stocked library, creating a comfortable atmosphere for recovery.
• Several reviews highlight specific staff members by name for their kindness and dedication to patient care.
• Residents appreciate the available beauty shop services and community support from local organizations.

Cons

• The staff at Conway Manor paid little to no attention to a patient's needs after major hip surgery, and she did not receive her prescribed medications.
• A resident developed pneumonia and a pressure ulcer in the facility due to inadequate care, leading to a 911 call for emergency hospitalization.
• The facility has been criticized for slow response times to call bells, with waits of 15 minutes to half an hour.
• A patient's family reported receiving misinformation regarding transportation for outside appointments, which could have jeopardized the patient’s health.
• There were complaints about poor communication regarding COVID-19 notifications, as one resident contracted the virus without the family being informed.
• A visitor noted that their brother was yelled at by staff while expressing confusion and desire to go home, indicating unprofessional behavior.
• Another review mentions that although some staff members are good, others lack competence, contributing to concerns about overall care quality.
• A daughter expressed dissatisfaction with her father's multiple falls while under care at Conway Manor and cited delays in medical transportation post-fall.

Review

Conway Manor has received a mixed bag of reviews from patients and their families, reflecting a broad spectrum of experiences in the facility. While some individuals report positive outcomes and commendations for compassionate care, others express serious concerns about the quality of services provided. This duality paints a complex picture of a healthcare environment that seems to struggle with consistency and effective communication.

Several reviewers have pointed to alarming experiences regarding the neglect of basic medical needs. One individual shared how their friend, after major hip surgery, had not received any prescribed medications upon admission and was left without necessary supplies such as wipes or bed protection. The absence of safety features like bed rails raised significant concerns, especially given the friend’s inability to move independently. Another family member recounted their father developing pneumonia and bedsores while at Conway Manor, ultimately necessitating hospitalization after inadequate response from the staff. Such accounts highlight serious lapses in basic patient care that can profoundly impact recovery and well-being.

Conversely, there are numerous testimonials praising the dedication and kindness exhibited by staff members at Conway Manor. For example, one resident who underwent physical therapy following a car accident expressed gratitude for the phenomenal support received from therapists who were both encouraging and attentive. He remarked on enjoying the peaceful atmosphere within his room and acknowledged various activities available to other residents as beneficial for their engagement. Additionally, another reviewer noted their father's glowing feedback about his care team during daily conversations, emphasizing positive interactions with staff members who were consistently helpful.

The dichotomous nature of experiences continues when discussing amenities and general conditions within Conway Manor. Some complaints mentioned an aged facility requiring updates; however, other visitors appreciated its cleanliness and organization during tours conducted for prospective residents. One reviewer noted that patients unable to use common dining spaces received essential assistance directly in their rooms—a crucial service for those with mobility challenges—demonstrating some commitment to individualized care among certain staff members.

Despite several negative reports about miscommunication—such as failed notifications regarding health status changes like COVID-19 infections—there were instances where families felt reassured by open lines of communication from dedicated staff members who kept them updated on resident progress regularly. Positive remarks included strong community ties reflected through organized activities led by local church groups that foster interaction between residents and volunteers alike.

In conclusion, reviews for Conway Manor present contrasting narratives that warrant attention from prospective patients or families seeking rehabilitation services. While many laud specific caregivers' exceptional compassion intertwined with efficient treatment plans, there remains a critical need for improvements in overall management practices concerning patient safety protocols and adequate staffing levels to ensure each resident receives the utmost care they deserve. Given these polarized perspectives from previous patients' loved ones—all proud advocates pushing for better standards—it is evident that while Conway Manor possesses potential through its committed employees, it must address identified deficiencies seriously to improve its reputation in long-term patient care effectively.

Pharmacies

• Southside Pharmacy (0.1 miles)
• CVS Pharmacy (1.7 miles)
• Nye's Pharmacy (1.8 miles)
• Walgreens (2.1 miles)
• Medicine Mart Pharmacy (2.5 miles)
• Rivertown Pharmacy (2.8 miles)
• Rivertown Pharmacy (3.1 miles)

Hospitals

• Conway Medical Center (0.8 miles)
• Conway Hospital (5 miles)
• Conway Medical Center (5 miles)
• Lighthouse Care Center of Conway (5.2 miles)

Physicians

• Conway Physicians Group (1.8 miles)
• Conway Pediatrics (1.8 miles)
• Conway Pediatrics PA (1.8 miles)
• Doctors Care (1.9 miles)
• Professional Medical Training (2.2 miles)
• Harsha, Brian, DDS - Coastal Carolina Oral (2.3 miles)
• Rivertown Family Medicine (2.5 miles)

Restaurants

• Popeyes Louisiana Kitchen (2.1 miles)
• Applebee's (2.2 miles)
• McDonald's (2.2 miles)
• Domino's Pizza (2.2 miles)
• McAlister's Deli (2.2 miles)
• Taco Bell (2.5 miles)
• The Coop (3.7 miles)

Parks

• The Park (3 miles)
• Grand Park (13 miles)

Cafes

• Rustic Roast (5.1 miles)
• Starbucks (7.5 miles)
• Starbucks (7.6 miles)

Places of Worship

• Word of Life Christian Fellowship (8.5 miles)
• Waccamaw House of Worship (8.6 miles)
• High Point Baptist Church (9.2 miles)
• Iglesia Cristiana Manantial De Agua Viva (10.1 miles)
• Southern Baptist Convention (10.8 miles)
• Good Hope Baptist Church (10.8 miles)

Transportation

• Myrtle Beach International Airport (MYR) (13 miles)
• TSA Security (13.1 miles)