400 Moffat Road, Cheraw, SC 29520
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The reviews paint a troubling portrait of a care facility where core daily needs for residents - nutrition, cleanliness, and attentive staffing - are repeatedly described as failing to meet expectations. Across several comments, meals are singled out as a persistent problem: they are said to be tasteless, arrive cold, and sometimes come in dishes that are unrecognizable. This pattern of subpar food quality and temperature appears not as an isolated incident but as a recurring theme that deeply colors the experience of residents and their families, contributing to a sense that mealtimes are more about delivering something on a schedule than providing nourishing, appetizing options.
Alongside the disappointing food, housekeeping and general cleanliness are also flagged as significant issues. Reviewers report that housekeeping is "awful," with tasks left undone and a notable failure to keep spaces clean under beds and other furniture. The combination of dirty surroundings and a lack of timely housekeeping creates an environment that feels neglected and uncomfortable for residents, adding to the impression that basic standards of care are not consistently upheld. The sense of neglect is reinforced by the explicit statement that complaints to the administrator do not bring meaningful results, leaving families and visitors with little recourse and a persistent worry about the upkeep of the facility.
Another recurring concern is staffing and the handling of resident care. One review emphasizes that there are not enough certified nursing assistants (CNAs) to properly tend to residents, and claims of staffing shortages are tied directly to perceived care lapses, such as residents being left sitting in a chair all day. The comments also touch on broader employment dynamics, suggesting that staff availability is inconsistent and that such shortages are connected to pay or hiring practices - "I guess not when they don't pay them" is used to underscore the frustration with why qualified workers aren't consistently present. Taken together, these points convey a perception that inadequate staffing levels translate into slower response times, less personalized attention, and a higher risk of residents slipping through the cracks.
There is, however, a contrasting thread within the feedback. One commenter acknowledges the overall dedication of the staff and the care that many patients receive, even while flagging a single problematic person described as a "bd apple." This voice praises the patients themselves and asserts that the staff - despite one problematic interaction - "do their job and keep up the facility very well" and provide "great to the patients." The sentiment also contains a plea for patience and understanding, recognizing that some residents cannot help themselves and that the caring staff make extra efforts to provide special attention. This perspective highlights a division within the facility's experiences: while some residents and families feel let down by systemic failings, others see substantial dedication and care from the nursing and caregiving team, with room for improvement rather than an outright condemnation of all staff.
Another harsh assessment intensifies the warnings about what families should expect when placing a loved one there. Descriptions of a resident being left to sit in a chair for extended periods, combined with repeated claims of cold food and insufficient staffing, contribute to a strongly negative overall impression. The reviewer explicitly calls the place "the worst" for placing a loved one, underscoring the emotional weight of the decisions families face when selecting a care facility. The sense of urgency conveyed is clear: families must be vigilant, observe daily routines, and question the consistency and quality of care rather than assuming that scheduled services will be reliably delivered.
Taken together, the reviews present a nuanced but consistently critical view of the facility. On one hand, there are clear complaints about meal quality, cleanliness, and staffing that suggest residents may not be receiving consistently adequate care or attention. On the other hand, there are mentions of committed staff who strive to provide compassionate care to patients, acknowledging that some challenges come from within the system rather than from individual caregivers alone. The variability in experiences - from relative praise to sharp critique - suggests a spectrum of conditions within the same facility, where a few dedicated staff members and attentive caregivers coexist with systemic issues that hinder consistent, high-quality care.
For families and visitors, the overall takeaway is a call for vigilance and proactive involvement. The comments emphasize the importance of daily visits or even reconsidering placement to ensure a loved one is in an environment where meals, cleanliness, and staffing are prioritized. The administrator mentioned, Adm. Joel Dyson, appears as a focal point of concern for responsiveness, and the lack of apparent results from complaints adds to the sense that advocacy from families may be necessary to drive improvements. In the end, the reviews converge on a single message: care quality hinges on reliable nutrition, thorough housekeeping, sufficient staffing, and responsive leadership, and without these elements, the experience for residents and their loved ones is deeply compromised.
Cheraw Healthcare in Cheraw, SC is a premier assisted living community that provides top-notch care and a wide range of amenities. Residents at Cheraw Healthcare can enjoy the convenience of having a beauty salon on-site, as well as access to cable or satellite TV for their entertainment needs. The community also offers community-operated transportation services to ensure that residents can easily get around town.
For those who want to stay connected, Cheraw Healthcare features a computer center and Wi-Fi/high-speed internet access. The dining room serves delicious meals in a restaurant-style setting, and there is also a kitchenette available for residents who prefer to prepare their own meals. Housekeeping services are provided to ensure that all living spaces are clean and tidy.
Cheraw Healthcare prioritizes the overall well-being of its residents by offering a fitness room and wellness center. These facilities allow residents to stay active and maintain their physical health. The gaming room provides opportunities for recreation and socialization, while the small library is perfect for those who enjoy reading.
The community offers move-in coordination services to make the transition as smooth as possible for new residents. Outdoor spaces such as gardens provide beautiful areas for relaxation and enjoyment of nature. Private bathrooms ensure privacy and convenience for residents.
In terms of care services, Cheraw Healthcare goes above and beyond by offering 24-hour call systems and supervision for added peace of mind. Trained staff are available to provide assistance with activities of daily living, including bathing, dressing, and transfers. Medication management is also provided to ensure that residents take their medications correctly.
Cheraw Healthcare understands the importance of catering to individual dietary needs, offering special dietary restrictions options such as diabetes diets. Meal preparation and service are provided so that residents can enjoy nutritious meals without the hassle of cooking.
The community plans various activities throughout the day, including fitness programs and scheduled daily activities. Residents can also partake in planned day trips organized by Cheraw Healthcare. There are also opportunities for resident-run activities, allowing residents to engage with each other and contribute to the community.
Conveniently located, Cheraw Healthcare is surrounded by amenities such as cafes, parks, pharmacies, restaurants, and places of worship. Transportation arrangements can be made for non-medical needs as well as doctors' appointments.
Overall, Cheraw Healthcare in Cheraw, SC offers a comfortable and supportive environment for assisted living residents. With its extensive list of amenities and high-quality care services, this community is dedicated to providing an exceptional living experience for seniors.
Cheraw Healthcare is located at 400 Moffat Road, Cheraw, SC 29520 in Chesterfield County, South Carolina
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