Manorcare Health Services - West Reading North

Pros

• The staff at Manor Care is described as friendly, caring, and supportive towards both residents and their families.
• Many residents and their families felt a sense of comfort and ease due to the positive interactions with the staff.
• The facility provided a clean environment without foul odors, enhancing the overall experience for residents.
• Residents enjoyed engaging in activities with staff and other residents, fostering social interaction and well-being.
• Families appreciated the compassionate care provided to their loved ones during difficult times, including moments of loss.
• Overall impressions from visitors were that Manor Care creates a welcoming atmosphere for both residents and their visitors.

Cons

• The facility's management exhibits a "don't care" attitude and takes no responsibility for record keeping or communication with family members.
• A family member was not notified of a resident's passing, raising serious concerns about the facility's oversight and care.
• The building is in disrepair, showing signs of neglect and poor maintenance.
• Some staff members were reported to be rude and unfriendly towards residents and visitors.
• The food provided to residents is described as tasteless and unsatisfactory.
• The lack of individual televisions for residents and outdated technology further detracts from their experience in the facility.
• Parking at the facility is minimal, causing additional inconvenience for visitors.
• Although some reviews mention limited activities for residents, there seems to be a general lack of stimulating programs available for them.
• Comments indicate that the building appears older and dumpy, affecting the overall impression of cleanliness and comfort.
• There are serious concerns regarding the level of attentive care provided to residents based on the experiences shared by families seeking support for their loved ones.

Review

The experiences of families regarding nursing home facilities can vary dramatically, illustrating the complexities of elder care and the profound impact that institutional environments can have on residents and their loved ones. In contrasting narratives, some families express deep dissatisfaction with their chosen facility, while others share heartfelt gratitude for the compassionate care their family members received.

One starkly negative review highlights a distressing experience with a specific facility where a family member passed away without notification to his family. The reviewer expressed frustration over the lack of communication and accountability from staff, who reportedly showed a "don’t care" attitude and failed to maintain proper record-keeping over a decade-long stay. This anguish was compounded by an allegation of poor infrastructure, as the building appeared to be in disrepair with no commendable efforts toward maintenance. Daily life seemed intolerable as complaints were made about tasteless food and rude staff interactions, ultimately culminating in a firm recommendation against this institution for anyone considering it for their loved ones.

In stark contrast, some families shared uplifting accounts of care received at different facilities like Manor Care. One spouse recounted her husband's recent rehabilitation stay there, noting how warmly he was regarded by staff members who genuinely cared about his well-being. This positive environment helped alleviate her previous apprehensions based on past experiences at another nursing home known for foul smells and unpleasant conditions. Not only did she observe a sense of camaraderie among residents in shared rooms, but she also appreciated the kindness shown by caregivers toward both patients and families alike. Such experiences led her to reevaluate her perspective on nursing homes altogether, transforming her fear into trust.

Another visitor echoed similar sentiments after spending time at Manor Care visiting their grandfather. They noted that he never complained about his treatment and seemed fond of many staff members—evidence that those attending to him were doing so with warmth and empathy. The visitor observed ample space for social interaction among residents; however, they also expressed concern about a lack of organized activities aimed at keeping residents engaged mentally or physically beyond passive entertainment options like television and radio.

Moreover, some reviews revealed mixed feelings regarding infrastructure issues across various facilities. While certain locations provided adequate care and support—like one where a mother-in-law resided for nearly four years—concerns about outdated buildings remained prevalent among several commenters. Some mentioned cosmetic updates underway during stays but still flagged inadequate parking as an issue impacting accessibility for visitors.

Despite these concerns regarding accommodation quality or physical amenities such as individual televisions lacking remotes or limited access to snacks post-dinner hours, glowing testimonials celebrating dedicated staff often emerged throughout these discussions. Several reviewers described how caregivers went above and beyond when interacting not only with residents but also during emotionally challenging moments surrounding loss or grief.

In conclusion, the landscape of eldercare is marked by significant variation in satisfaction levels based on different factors including communication styles within facilities, physical surroundings available to inhabitants, food quality provided daily along with overall nurturing shown by team members responsible for day-to-day operations. Families are left navigating moral quandaries while grappling with sorrowful realities like losing loved ones—a reality emphasized poignantly in contrasting reflections collected here amidst praise celebrating positive strides forward in creating supportive environments worthy of praise from families trying hard to make informed choices tailored towards an aging population's needs.

Pharmacies

• Rite Aid (0.1 miles)
• Berks Discount Pharmacy (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Walmart Pharmacy (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Rite Aid (1.8 miles)
• Target Pharmacy (2.5 miles)

Restaurants

• Gna Pizzeria (0.1 miles)
• Beer Wall On Penn (0.2 miles)
• B2 Bistro + Bar (0.2 miles)
• Brewer's Bar & Grill (0.3 miles)
• Third & Spruce Cafe (0.4 miles)
• Sly Fox Taphouse at The Knitting Mills (0.5 miles)
• Employee Cafe (0.5 miles)

Physicians

• All About Children Pediatric Partners (0.2 miles)
• Spine & Brain Neurosurgery Center (0.4 miles)
• Stone Shelly R - Flynn & Hanley Surgical Associates (0.5 miles)
• Reading Neurological Associates (0.5 miles)
• Surgery Consultants of Berks County (0.5 miles)
• Rps Infectious Diseases (0.5 miles)
• RPS Cardiothoracic Surgery (0.5 miles)

Places of Worship

• Bethany Lutheran Church (0.2 miles)
• Immanuel United Church of Christ (2.5 miles)

Hospitals

• Reading Nursing Center Loc. 4 (0.3 miles)
• Reading Hospital & Medical Center: Webb Sara Q (0.3 miles)
• Beginnings Maternity Center (0.3 miles)
• Reading Hospital Regl Cancer (0.3 miles)
• Central Monitoring Room (0.5 miles)
• The Reading Hospital (0.5 miles)
• TRHMC C-Building 3rd Floor (0.5 miles)

Parks

• Reading Public Museum Arboretum (0.8 miles)
• Museum Park (1.2 miles)
• Grings Mill Recreation Area (2 miles)
• Eleventh and Pike Playground (2.2 miles)

Cafes

• Dosie Dough (1.2 miles)
• Starbucks (1.6 miles)
• Pike Cafe (2 miles)

Theaters

• Fox Berkshire (1.3 miles)

Transportation

• Enterprise Rent-A-Car (1.4 miles)