Aventura At Prospect

Pros

• Vanita and Salema are recognized for their exceptional dedication, always displaying a caring attitude and pride in their work while helping residents.
• Some staff members go above and beyond, demonstrating kindness and compassion towards the residents, making a positive impact on their care experience.
• The new administrative team appears to be making efforts to improve the facility and enhance resident care.
• The rooms are bright and generally well-maintained, providing a comfortable living space for residents.
• Several staff members have established positive relationships with residents, earning their trust and appreciation through their support.
• Family members felt reassured by the attentiveness of the Director and Nurse Practitioner during challenging times.
• Activities staff proactively engage with families to find suitable activities that cater to resident interests, fostering a sense of community.

Cons

• The facility is very loud and lacks privacy, leading to frequent theft of residents' property with no action taken.
• Most staff members do not care about the residents' well-being, and the positive employees are overwhelmed trying to manage situations caused by their negligent coworkers.
• There are significant delays in responding to call bells, often taking two or three hours for assistance.
• Staff is frequently unprofessional, with some dressed in dirty clothes and openly discussing patient information inappropriately.
• Residents have experienced neglect, including being left in soiled conditions without timely assistance from nursing staff.
• Communication within the facility is poor, with staff members unable to provide information regarding patients' treatment plans or medications.
• The facility has inadequate staffing levels that lead to unsafe conditions for vulnerable patients requiring specialized care like trach and vent support.
• The overall cleanliness and hygiene of the facility are subpar, with food and drink not being properly managed or stored.
• Families experience frustration when attempting to contact nursing staff or address concerns due to an unresponsive environment.
• There is a lack of accountability for inappropriate behavior by certain employees, which undermines the quality of care provided to residents.

Review

The reviews provided paint a troubling picture of the facility, highlighting systemic issues that severely impact the quality of care for residents. Many reviewers echoed similar sentiments about unprofessionalism, inadequate staff training, and a lack of compassion towards patients. While some staff members were praised for their dedication and kindness, such as Vanita and Salema, who reportedly go above and beyond in their roles to support residents with genuine care, these exceptions seem to be overshadowed by a larger trend of neglect.

One recurring theme among testimonials is the alarming frequency of thefts and a general atmosphere that lacks privacy. Residents expressed frustration at stolen property with little recourse from the management. This not only breeds an unsafe environment but also contributes to the overall dissatisfaction that many have reported. Additionally, complaints about loud surroundings suggest a lack of consideration for residents' comfort in what should ideally be a tranquil setting conducive to recovery or rehabilitation.

Furthermore, several accounts describe significant delays in responding to basic needs. One reviewer noted that pressing the call bell could result in waiting hours before receiving assistance—if any assistance came at all. This delay could be attributed to an apparent staffing shortage; however, it raises serious questions about whether the remaining staff are equipped or motivated enough to provide adequate care under such pressure. Many staff members appeared disengaged from their responsibilities, leading to situations where residents felt neglected or overlooked.

The cleanliness and upkeep of the facility were also called into question across multiple reviews. From dirty linens to unsanitary conditions—such as uncovered food items left out for extended periods—it seems that basic hygiene standards are not being met consistently. One review detailed an incident where family members found that their loved one had been left in soiled linens due to negligence from the nursing staff. Such lapses not only compromise patient dignity but can also have severe health implications.

Some positive notes emerged amid the criticisms; certain new administrative members seemed genuinely invested in improving conditions within the facility. For example, interactions with staff like Chrissy—the CNA—demonstrated compassion and willingness to communicate effectively with family members regarding patient care plans. Families mentioned feeling reassured after discussions with administrative personnel who expressed commitment toward making necessary changes for better service delivery.

However, despite these hopeful signs, another family's experience starkly contrasted with those positives; they detailed a distressing scenario involving an inadequate response by nursing staff during a medical emergency faced by their loved one on trach and vent care. The inconsistency in treatment quality raises questions about whether proper protocols are followed throughout different shifts or areas within this facility. It’s evident that there exists both commendable employee behavior alongside concerning negligence—a dichotomy that must be addressed comprehensively if meaningful reforms are ever expected.

In conclusion, while some employees demonstrate commendable service ethos, many others fail dramatically in delivering even basic levels of care—leading reviewers unanimously cautioning families against choosing this facility for their loved ones' healthcare needs. With continuing reports underscoring both managerial shortcomings and departmental inefficiencies contributing directly to poor resident experiences overall over time; critical assessments ought not merely remain anecdotal but rather incite rigorous investigations into operational practices at hand here before more harm occurs within its walls.

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (3 miles)
• Rite Aid (3.9 miles)
• GIANT Pharmacy (4.3 miles)

Restaurants

• Cracker Barrel (0.8 miles)
• Wendy's (3.8 miles)
• McDonald's (3.9 miles)
• Wendy's (4.2 miles)
• Wing Hing Chinese Restaurant (4.2 miles)
• Chick-Fil-A (4.6 miles)
• McDonald's (7.1 miles)

Cafes

• 320 Market Cafe (2.5 miles)

Transportation

• Terminal A West (3.1 miles)
• Philadelphia International Airport (PHL) (3.1 miles)
• The Centurion Lounge (3.2 miles)
• Baggage Claim A (3.2 miles)
• Philadelphia International Airport, Terminal A - East (3.2 miles)
• Dollar Rent A Car (3.3 miles)
• Hertz Rent A Car (3.3 miles)

Parks

• Ellson Glen Park (3.8 miles)
• FDR Park (7.2 miles)
• Market Square Memorial Park (7.3 miles)
• Schuylkill River Park (8.1 miles)
• Christopher Columbus Park Dog Run (8.3 miles)

Physicians

• Dr Madonna's Family Practice (4.7 miles)
• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (7.5 miles)
• Children's Hospital of Philadelphia (7.6 miles)
• Advocare West Deptford Pediatrics (8.4 miles)

Hospitals

• Riddle Hospital (6.9 miles)
• Philadelphia VA Medical Center (7.3 miles)
• Veterans Administration Community Living Center (7.3 miles)
• The Pavilion (7.6 miles)
• Lankenau Medical Center (7.7 miles)

Places of Worship

• St Anastasia Rectory (8.1 miles)