St Monica Center For Rehabilitation & Healthcare

Pros

• One reviewer mentioned that their mother has been happy and doing great since being at the facility since July.
• Another individual stated that their uncle is receiving excellent short-term rehabilitation and has made good progress during his two stays at the center, recommending it to others.
• A visitor noted that the building has been nicely updated and well-furnished, providing a pleasant environment.
• Some nurses were described as attentive and pleasant, contributing positively to patient care during certain shifts.
• One reviewer highlighted the cleanliness of the facility, indicating that it appears well-maintained.

Cons

• The facility is described as having unsanitary conditions, with instances of stool on blinds and pests in the rooms.
• Staff members are frequently reported as non-responsive and lacking attentiveness to patients' needs.
• Patients received inadequate nutrition, with meals described as resembling "prison food" and not adhering to dietary restrictions.
• Administrative processes are characterized as incompetent, with poorly organized communication and documentation.
• There were serious incidents of patient neglect, including a lack of follow-up on falls and insufficient monitoring of patients' well-being.
• Family members expressed a complete lack of trust in the care provided, stating that their loved ones were left to suffer without proper medical attention or compassion.
• Reports indicate that some staff displayed rude behavior towards both patients and family members, further contributing to a negative environment.
• The facility is criticized for being visitor-unfriendly and lacking basic amenities for visitors during their stay.

Review

St. Monica’s nursing facility has garnered a wide range of reviews, mostly leaning towards the negative, with many families expressing deep concern over the quality of care provided to their loved ones. Numerous accounts from different individuals converge on a central theme: a distressing lack of attention and compassion for residents, compounded by poor administrative practices and unsatisfactory living conditions. Families shared experiences that not only highlighted their dissatisfaction but also raised alarms about the overall safety and well-being of their relatives during their stay.

First and foremost, many reviews detailed severe negligence in basic care. One reviewer recounted finding her grandmother forgotten in a bathroom while staff attended to breakfast service—an incident indicative of inattentiveness that was reportedly not an isolated event. Another family member described their loved one enduring multiple falls within hours of admission, with staff unable to provide vital information regarding those incidents. Such narratives paint a grim picture where patients are left without proper supervision or timely assistance, raising significant concerns about falling standards of resident safety.

Food service at St. Monica’s was another recurring point of contention across several accounts. Descriptions likened meal offerings to "prison food," citing heavy reliance on starchy items while neglecting essential nutritional needs like proteins—particularly alarming for residents with specific dietary restrictions like diabetes or heart disease. Complaints about unappetizing meals featured prominently; one individual even noted that her uncle received inappropriate food choices alongside stories of crammed sugary snacks being served without consideration for health implications. The sentiment echoed across various testimonials emphasized dissatisfaction with the quality and variety serviced in dining.

The demeanor and responsiveness of the nursing staff further exacerbated existing issues within the facility, leading numerous reviewers to express frustration at feeling unheard or dismissed when escalating concerns related to care deficits. Accounts narrated experiences where family members had to take it upon themselves to change soiled bedding or assist patients into proper hygiene situations after long waits for nurse responses—or worse yet, complete disregard from staff members altogether. In addition, instances such as fighting nurses in hallways contributed to an already anxious environment filled with tension rather than comfort.

Administrative missteps also drew considerable ire from reviewers who felt overwhelmed by process delays and ineffective communication regarding critical changes affecting patient care—including insurance updates that only came through upon direct inquiry. An individual recounted receiving an illegible 24-page document that seemed intentionally confusing—raising questions about transparency within their operational practices—all leading families feeling as though they were trapped in bureaucratic red tape while simply trying to secure better care for their relatives.

On contrasting notes, a few glowing reviews emerged among this chorus of discontentment, highlighting isolated positive experiences wherein family members reported satisfactory rehabilitation progress and happier moods among residents during their stays at St. Monica’s. They spoke highly of caring staff members who genuinely assisted patients in achieving recovery goals—a stark contrast against other criticisms provided earlier but perhaps indicative that positive encounters vary greatly depending on individual circumstances or shifts worked by personnel at the center.

Overall, these overwhelmingly concerning reports serve as cautionary tales for anyone considering placing a loved one in St. Monica’s nursing facility; issues rooted in neglectful practices present considerable risk factors threatening not only physical safety but emotional well-being too. The sum total of grievances voices urgent appeals—not just anecdotal complaints but systemic observations warning future clients to think twice before making decisions about long-term care placements here amidst such troubling patterns witnessed firsthand by families deeply invested in their loved ones' health outcomes.

Restaurants

• Bok Bar (0.7 miles)
• Chick-Fil-A (0.7 miles)
• Cantina Los Caballitos (1 miles)
• Maglio Bros (1 miles)
• Pat's King of Steaks (1.2 miles)
• South Philadelphia Tap Room (1.2 miles)
• Geno's Steaks (1.2 miles)

Pharmacies

• Rite Aid (1 miles)
• Rite Aid (1 miles)
• Walgreens (1 miles)
• Rite Aid (1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.4 miles)

Parks

• Christopher Columbus Park Dog Run (1.2 miles)
• FDR Park (1.4 miles)
• Weccacoe Park (1.5 miles)
• Penn's Landing (2.2 miles)
• Independence National Historical Park (2.3 miles)
• Rittenhouse Square (2.5 miles)
• Race Street Pier (2.6 miles)

Theaters

• Landmark Theatres - Ritz Five (2.1 miles)

Cafes

• Elixr Coffee (2.4 miles)
• La Colombe Torrefaction (2.5 miles)
• La Colombe Coffee Roasters (3.9 miles)
• ReAnimator Coffee (4.4 miles)

Transportation

• Jefferson Station (2.4 miles)
• SEPTA: MFL/TRL 30th Street Station (3.1 miles)
• 30th Street Station (3.1 miles)
• Terminal F (5.1 miles)
• Terminal E (5.2 miles)
• TSA Pre✓ (5.3 miles)
• Security Checkpoint D/E (5.3 miles)

Hospitals

• Cooper University Hospital (2.6 miles)
• The Pavilion (3 miles)
• Veterans Administration Community Living Center (3.1 miles)
• Philadelphia VA Medical Center (3.3 miles)
• Episcopal Hospital (5.2 miles)

Physicians

• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (3 miles)
• Children's Hospital of Philadelphia (3.1 miles)