Fox Subacute At South Philadelphia
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1930 South Broad Street, Phila, PA 19145
For more information about senior living options: (844) 490-3973
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Fox Subacute seems to be a facility that elicits split opinions from families and loved ones who have interacted with it. On one end, multiple reviewers describe a place with caring, attentive staff, clean environments, and people who treat residents with kindness. They point to examples of compassionate nursing, responsive aides, and administrators who go out of their way to help families navigate difficult medical transitions. Several families highlight individual staff members who made a real difference - people who listened, answered questions, and helped coordinate care during stressful times. A few reviewers specifically commend the director of nursing, Le a and Trish, for their helpfulness, and others mention nurses who earned trust and gratitude through consistent, patient-centered care. Some residents and families emphasize that the facility offers specialized care for long-term ventilator patients and that, for them, the staff created a sense of "home" and continuity at a challenging time.
Yet the overwhelming thread in many other accounts is one of serious concern and, in some cases, grave distress. A large number of reviews accuse the facility of neglect, poor hygiene, and a lack of basic attention to patient needs. Specific accusations include failing to respond promptly to call bells, leaving patients in dirty or uncomfortable conditions, and not providing necessary assistance with activities of daily living. Several families claim that patients developed bed sores or other complications because of insufficient movement, inadequate care, or delayed treatment. There are also recurring reports of mismanagement and miscommunication - belongings going missing, rooms not being kept orderly, and administrative processes that seem opaque or unhelpful to anxious families. Some reviews describe a chilling sense of fear or distrust, including allegations of restricted visitation, confrontations with staff, and even encounters with law enforcement in the context of disputed care.
Safety and dignity emerge as dominant concerns in the most negative narratives. Postings describe experiences where acceleration and deterioration occurred after or during transfers, with some families alleging that their loved ones died as a result of perceived neglect or substandard care. A number of accounts detail alarming episodes - hospital transfers that followed a period of delayed response to worsening conditions, infections acquired in the facility, and what are described as outright disrespectful or abusive attitudes from staff. In a few of these reviews, families claim that the facility mishandled critical aspects of care, including improper use or non-use of life-sustaining therapies, and in at least one instance, that a patient's personal items disappeared after an ER transfer. The language in these reviews is strong, with phrases like "shut down," "outrage," and "disgusting" used to convey the intensity of the perceived harm.
There are also cautions about the importance of advocacy and close supervision. Several reviewers recommend that families bring a trained family member, advocate, or professional on-site for extended periods to ensure that needs are met, questions are answered, and rights are respected. The advice reflects a broader concern that, without vigilant oversight, important aspects of care - such as hygiene, timely assistance, and transparent communication - may be overlooked. The presence of advocates is described as potentially life-changing for someone who cannot speak or advocate effectively for themselves, suggesting that families feel a meaningful difference when they remain engaged across day-to-day care and during transitions in treatment plans.
Despite the heavy emphasis on negative experiences, the mixed picture cannot be ignored. A smaller set of reviews asserts that the facility has provided excellent care, noting that patients were able to progress from bedbound states to walking again with the help of a dedicated staff, and that some families felt a genuine sense of relief and gratitude for the care received. These positives often center on individual staff members who go above and beyond, the reassurance they provide to families during difficult weeks, and the perception that the facility can deliver high-quality clinical support, especially for residents who require specialized ventilator-related care. In these accounts, the environment is described as clean and calming, with staff who treat residents like family and who celebrate small victories in recovery and rehabilitation.
For anyone considering Fox Subacute for a loved one, the breadth of experiences here underscores a nuanced reality: the quality of care appears to vary widely from one staff member to the next and from one shift to another, and the outcomes seem heavily influenced by how closely families monitor and participate in care. The stories suggest that some residents thrive under attentive, compassionate care, while others suffer when basic needs seem unmet or when communication breaks down. If you are weighing placement, it would be prudent to gather information from multiple sources, visit the facility with a critical eye, ask pointed questions about staffing levels, infection control practices, and how they respond to concerns, and consider arranging for an advocate or family member to stay involved for extended periods. The experiences shared here highlight the importance of vigilance, transparency, and ongoing dialogue between families and the care team to ensure that a loved one receives safe, respectful, and effective care.
Fox Subacute at South Philadelphia is a premier assisted living community located in the heart of Philadelphia, PA. Our community offers a wide range of amenities and care services to ensure that our residents live a comfortable and fulfilling life.
Our residents can enjoy various amenities such as a beauty salon where they can pamper themselves, access to cable or satellite TV for entertainment, community-operated transportation for their convenience, and a computer center to stay connected with their loved ones. They can also make use of our fitness room to maintain an active lifestyle and fully furnished accommodations for their comfort.
For relaxation and socialization, we provide a gaming room, garden, small library, and outdoor spaces where residents can engage in leisure activities or simply unwind. Our restaurant-style dining offers delicious meals prepared by our skilled chefs while accommodating special dietary restrictions. In addition, housekeeping services ensure that the living spaces are always clean and tidy.
We understand the importance of maintaining physical and mental well-being; therefore, we offer a wellness center equipped with various programs tailored to meet individual needs. High-speed internet/Wi-Fi connectivity ensures constant communication with loved ones.
Our dedicated staff is available round-the-clock through our 24-hour call system to provide supervision and assist residents with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure proper administration of medications. We have a mental wellness program in place to support residents' emotional well-being.
Transportation arrangements are made for non-medical purposes as well as for doctor's appointments. Our concierge services help plan day trips, while resident-run activities are organized regularly for social engagement. Scheduled daily activities keep our residents engaged throughout the day.
Within close proximity to Fox Subacute at South Philadelphia are several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options and theaters providing convenience and accessibility for both residents and their families. Additionally hospitals are nearby ensuring immediate medical attention if needed.
At Fox Subacute at South Philadelphia, we strive to provide a comfortable and enriching environment where our residents can enjoy their golden years with dignity and companionship.
Fox Subacute At South Philadelphia is located at 1930 South Broad Street, Phila, PA 19145 in Philadelphia County, Pennsylvania
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