Towne Manor West

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  • Interior

    A modern reception area in a healthcare facility, featuring a desk, seating, and artwork.

  • Outdoors

    A view of a partly cloudy sky with a tree and building in the foreground.

  • Building

    A brick commercial building under a clear blue sky.

  • Trees

    A view of the Town Manor West property featuring a sign and well-maintained landscaping.

  • Windows

    Sunlight filtering through blinds and a curtain, creating a warm glow in the room.

  • Office

    A busy hospital reception area with staff attending to tasks.

  • Healthcare

    A physical therapist assists an elderly woman during a rehabilitation session.

Towne Manor West

205 East Johnson Highway, Norristown, PA 19401

For more information about senior living options: (844) 490-3973

2.2 from 13 reviews
5 stars
1
4 stars
1
3 stars
3
2 stars
2
1 stars
6

Skilled Nursing Facility

Overall Review of Towne Manor West

Pros

  • pro The majority of the staff at the facility are very caring and helpful.
  • pro The facility is clean and well-kept for the most part.
  • pro The therapy department has a very good team.
  • pro Towne Manor West is praised for its excellent care and good food.
  • pro The nurses and CNAs are friendly, competent, and knowledgeable about the patients.

Cons

  • pro The facility has a significant issue with patients' belongings, as brand new clothing and slippers frequently disappear without explanation.
  • pro Administration is described as a nightmare, lacking communication and efficiency when it comes to providing medical records.
  • pro There are reports of staff being disrespectful and unprofessional, neglecting the dignity and needs of residents.
  • pro Many reviews indicate the facility is understaffed, leading to inadequate care and safety concerns for residents.
  • pro Cleanliness is a persistent problem, with some areas reportedly smelling like urine and instances of roaches on the walls.
  • pro Residents have experienced delays in receiving necessary medications and timely assistance from staff.
  • pro The quality of food is criticized as poor, with small portions and limited availability of extras for residents.
  • pro Physical therapy equipment is outdated and lacking proper sanitation measures, impacting the quality of care provided to residents.
  • pro Instances of neglect were reported where residents were left unattended for extended periods despite asking for help.
  • pro Overall, there seems to be a lack of compassion and understanding among some staff members towards the patients’ needs and wellbeing.

Review

The reviews of Towne Manor West nursing facility present a complex and often troubling picture of the quality of care provided to residents. While some individuals acknowledge the kindness and competence of certain staff members, others highlight a lack of compassion and professionalism, especially when it comes to patient dignity and safety. Overall, the facility appears to be in need of significant improvements both in its operational processes and in its treatment of patients.

One recurring theme in the reviews is the issue of missing personal belongings. Family members express deep frustration over clothing, slippers, and other items disappearing from their loved ones’ rooms. This is particularly concerning when considering that newly donated clothing should have properly marked labels; still, items reportedly vanish without explanation. Instances are cited where family members have been told that belongings may have been misplaced by patients wandering into each other’s rooms, but this does not adequately address why such frequent losses occur or if appropriate measures are being taken to prevent incidents.

Additionally, medication management has been flagged as a serious concern within the facility. Several reviewers noted that doctors' orders were not consistently followed and medications were simply stopped without clear communication or rationale. In an environment where medical oversight is critical for elderly or infirm residents—many suffering from dementia—this inconsistency raises alarms about potential risks to patient wellbeing.

On a more positive note, several families commented on aspects of the care provided by certain staff members. Many described nurses and Certified Nursing Assistants (CNAs) as friendly, knowledgeable, and competent. However, this praise was often tempered by complaints regarding understaffing. Reviewers claimed that there weren't enough caregivers available to provide adequate attention to residents’ needs; situations arose where basic assistance with feeding or hygiene was neglected due to staff shortages.

Moreover, while some family members remarked on clean surroundings at Towne Manor West, reports of unpleasant odors permeating the facility suggest gaps in regular housekeeping practices. In several accounts, it was noted that cleanliness standards seemed compromised with mentions of urine smells persisting across different areas in the building. Complaints also surfaced regarding outdated equipment in physical therapy sessions and inadequate cleaning protocols following hygiene-related incidents.

Memorable distressing incidents further reinforce concerns regarding resident safety within the facility's walls. From witnessing patients falling from their wheelchairs without timely assistance to observing aides distracted by personal devices while ignoring cries for help from residents needing urgent attention—a sense of negligence emerged strongly throughout various narratives shared by family members visiting their loved ones.

Ultimately, despite some acknowledgments regarding good intentions behind specific staff actions, numerous accounts reveal systemic issues undermining Towne Manor West’s ability to provide high-quality care consistently across all departments. Those considering this facility for themselves or loved ones are urged to weigh these experiences carefully against any purported benefits before committing their trust—an experience at Towne Manor may not yield the expected peace of mind one seeks when entrusting care duties for vulnerable individuals living with significant health challenges.

Features

Housing

  • 119 resident community capacity 119 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Philadelphia International (18 miles away) Philadelphia International (18 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Towne Manor West in Norristown, PA is a vibrant and modern assisted living community that offers a wide range of amenities and care services to its residents. From the moment you step inside, you will be greeted by a warm and welcoming environment where residents can feel at home.

The community features spacious and fully furnished apartments with private bathrooms, ensuring comfort and privacy for each resident. Residents can enjoy the convenience of having their meals prepared and served in a restaurant-style dining room, with special dietary restrictions taken into consideration. In addition, there are three cafes and seven restaurants nearby for those who prefer to dine out.

For entertainment and socialization, Towne Manor West provides numerous common areas including a gaming room, small library, outdoor space, and beauty salon. Residents can also stay connected with Wi-Fi/high-speed internet throughout the community. The on-site wellness center offers fitness programs to promote physical health while the mental wellness program focuses on the emotional well-being of residents.

Transportation is made easy with community-operated transportation as well as transportation arrangements for non-medical needs and doctor appointments. The location is conveniently close to 11 pharmacies, two physicians' offices, two theaters, and one hospital.

Care services at Towne Manor West are comprehensive and personalized to meet the unique needs of each resident. With 24-hour call systems and supervision, assistance with activities of daily living such as bathing and dressing is readily available. Medication management ensures that residents receive their medications safely. Meals are tailored to diabetes diets when necessary.

Residents at Towne Manor West can also enjoy a variety of activities organized by the community including planned day trips and resident-run activities. Concierge services further enhance the experience by providing assistance with various tasks.

Overall, Towne Manor West provides a comfortable and engaging environment for seniors who require assistance with daily tasks while promoting independence and an active lifestyle.

Nearby Places of Interest

This part of Norristown, Pennsylvania offers a convenient and accessible location with various amenities nearby. There are several pharmacies within a short distance, making it easy to access prescriptions and healthcare needs. In terms of dining options, there is a mix of casual and upscale restaurants to choose from. Additionally, there are cafes for socializing or enjoying a cup of coffee. For entertainment, there are theaters within driving distance for movie buffs. In terms of healthcare, there are reputable physicians and hospitals in the vicinity for medical care. Parks offer opportunities for outdoor recreation and relaxation. The transportation options provide easy access to nearby areas. Overall, this area provides a range of services and facilities that cater to the needs of seniors looking for a comfortable living environment in Norristown.

Pharmacies

  • Rite Aid (0.4 miles)
  • Walgreens (1.5 miles)
  • Walgreens (2.1 miles)
  • CVS Pharmacy (3 miles)
  • CVS Pharmacy (3.1 miles)
  • Walgreens (3.2 miles)
  • CVS Pharmacy (3.7 miles)

Restaurants

  • Chick-Fil-A (0.7 miles)
  • Miller's Ale House (2.3 miles)
  • Blue Bell Inn (3.4 miles)
  • McDonald's (4.3 miles)
  • McDonald's (4.3 miles)
  • True Food Kitchen (4.6 miles)
  • Yard House (4.8 miles)

Cafes

  • Starbucks (0.9 miles)
  • Panera Bread (4.1 miles)
  • Nordstrom Ebar Artisan Coffee (4.7 miles)
  • Backyard Beans Coffee (5.5 miles)
  • Starbucks (6.8 miles)
  • Starbucks (6.9 miles)
  • Starbucks (8.7 miles)

Theaters

  • AMC Plymouth Meeting Mall 12 (2.5 miles)
  • Regal UA King Of Prussia 4DX, IMAX & RPX (4.7 miles)
  • AMC 309 Cinema 9 (7.5 miles)

Physicians

  • Mid Atlantic Retina (3.1 miles)
  • Main Line Spine (4 miles)
  • Children's Hospital of Philadelphia - Specialty Care Center (5.3 miles)
  • Main Line Health King of Prussia (5.4 miles)
  • Phoenixville Valley Forge Dermatology Associates (8.7 miles)
  • Center for Total Women's Health - Lansdale (8.8 miles)
  • Dr Weber Foot and Ankle Specialist (8.9 miles)

Parks

  • Stony Creek Sports Park (4.1 miles)
  • Valley Forge National Historical Park (5.6 miles)
  • Clem MacRone Memorial Park (7.2 miles)
  • Wilson Farm Park (7.9 miles)
  • Homested Park (8.4 miles)

Hospitals

  • Universal Health Services (4.3 miles)
  • Chestnut Hill Emergency Room (6.7 miles)
  • Bryn Mawr Hospital (7.6 miles)
  • Einstein Collegeville (8.7 miles)
  • Jefferson Lansdale Hospital (8.8 miles)

Transportation

  • Septa: Radnor Station (4.9 miles)
  • Ambler Station (5.5 miles)
  • Stenton Station (9 miles)

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