Towne Manor West

Pros

• The majority of the staff at the facility are very caring and helpful.
• The facility is clean and well-kept for the most part.
• The therapy department has a very good team.
• Towne Manor West is praised for its excellent care and good food.
• The nurses and CNAs are friendly, competent, and knowledgeable about the patients.

Cons

• The facility has a significant issue with patients' belongings, as brand new clothing and slippers frequently disappear without explanation.
• Administration is described as a nightmare, lacking communication and efficiency when it comes to providing medical records.
• There are reports of staff being disrespectful and unprofessional, neglecting the dignity and needs of residents.
• Many reviews indicate the facility is understaffed, leading to inadequate care and safety concerns for residents.
• Cleanliness is a persistent problem, with some areas reportedly smelling like urine and instances of roaches on the walls.
• Residents have experienced delays in receiving necessary medications and timely assistance from staff.
• The quality of food is criticized as poor, with small portions and limited availability of extras for residents.
• Physical therapy equipment is outdated and lacking proper sanitation measures, impacting the quality of care provided to residents.
• Instances of neglect were reported where residents were left unattended for extended periods despite asking for help.
• Overall, there seems to be a lack of compassion and understanding among some staff members towards the patients’ needs and wellbeing.

Review

The reviews of Towne Manor West nursing facility present a complex and often troubling picture of the quality of care provided to residents. While some individuals acknowledge the kindness and competence of certain staff members, others highlight a lack of compassion and professionalism, especially when it comes to patient dignity and safety. Overall, the facility appears to be in need of significant improvements both in its operational processes and in its treatment of patients.

One recurring theme in the reviews is the issue of missing personal belongings. Family members express deep frustration over clothing, slippers, and other items disappearing from their loved ones’ rooms. This is particularly concerning when considering that newly donated clothing should have properly marked labels; still, items reportedly vanish without explanation. Instances are cited where family members have been told that belongings may have been misplaced by patients wandering into each other’s rooms, but this does not adequately address why such frequent losses occur or if appropriate measures are being taken to prevent incidents.

Additionally, medication management has been flagged as a serious concern within the facility. Several reviewers noted that doctors' orders were not consistently followed and medications were simply stopped without clear communication or rationale. In an environment where medical oversight is critical for elderly or infirm residents—many suffering from dementia—this inconsistency raises alarms about potential risks to patient wellbeing.

On a more positive note, several families commented on aspects of the care provided by certain staff members. Many described nurses and Certified Nursing Assistants (CNAs) as friendly, knowledgeable, and competent. However, this praise was often tempered by complaints regarding understaffing. Reviewers claimed that there weren't enough caregivers available to provide adequate attention to residents’ needs; situations arose where basic assistance with feeding or hygiene was neglected due to staff shortages.

Moreover, while some family members remarked on clean surroundings at Towne Manor West, reports of unpleasant odors permeating the facility suggest gaps in regular housekeeping practices. In several accounts, it was noted that cleanliness standards seemed compromised with mentions of urine smells persisting across different areas in the building. Complaints also surfaced regarding outdated equipment in physical therapy sessions and inadequate cleaning protocols following hygiene-related incidents.

Memorable distressing incidents further reinforce concerns regarding resident safety within the facility's walls. From witnessing patients falling from their wheelchairs without timely assistance to observing aides distracted by personal devices while ignoring cries for help from residents needing urgent attention—a sense of negligence emerged strongly throughout various narratives shared by family members visiting their loved ones.

Ultimately, despite some acknowledgments regarding good intentions behind specific staff actions, numerous accounts reveal systemic issues undermining Towne Manor West’s ability to provide high-quality care consistently across all departments. Those considering this facility for themselves or loved ones are urged to weigh these experiences carefully against any purported benefits before committing their trust—an experience at Towne Manor may not yield the expected peace of mind one seeks when entrusting care duties for vulnerable individuals living with significant health challenges.

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This part of Norristown, Pennsylvania offers a convenient and accessible location with various amenities nearby. There are several pharmacies within a short distance, making it easy to access prescriptions and healthcare needs. In terms of dining options, there is a mix of casual and upscale restaurants to choose from. Additionally, there are cafes for socializing or enjoying a cup of coffee. For entertainment, there are theaters within driving distance for movie buffs. In terms of healthcare, there are reputable physicians and hospitals in the vicinity for medical care. Parks offer opportunities for outdoor recreation and relaxation. The transportation options provide easy access to nearby areas. Overall, this area provides a range of services and facilities that cater to the needs of seniors looking for a comfortable living environment in Norristown.

Pharmacies

• Rite Aid (0.4 miles)
• Walgreens (1.5 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.7 miles)

Restaurants

• Chick-Fil-A (0.7 miles)
• Miller's Ale House (2.3 miles)
• Blue Bell Inn (3.4 miles)
• McDonald's (4.3 miles)
• McDonald's (4.3 miles)
• True Food Kitchen (4.6 miles)
• Yard House (4.8 miles)

Cafes

• Starbucks (0.9 miles)
• Panera Bread (4.1 miles)
• Nordstrom Ebar Artisan Coffee (4.7 miles)
• Backyard Beans Coffee (5.5 miles)
• Starbucks (6.8 miles)
• Starbucks (6.9 miles)
• Starbucks (8.7 miles)

Theaters

• AMC Plymouth Meeting Mall 12 (2.5 miles)
• Regal UA King Of Prussia 4DX, IMAX & RPX (4.7 miles)
• AMC 309 Cinema 9 (7.5 miles)

Physicians

• Mid Atlantic Retina (3.1 miles)
• Main Line Spine (4 miles)
• Children's Hospital of Philadelphia - Specialty Care Center (5.3 miles)
• Main Line Health King of Prussia (5.4 miles)
• Phoenixville Valley Forge Dermatology Associates (8.7 miles)
• Center for Total Women's Health - Lansdale (8.8 miles)
• Dr Weber Foot and Ankle Specialist (8.9 miles)

Parks

• Stony Creek Sports Park (4.1 miles)
• Valley Forge National Historical Park (5.6 miles)
• Clem MacRone Memorial Park (7.2 miles)
• Wilson Farm Park (7.9 miles)
• Homested Park (8.4 miles)

Hospitals

• Universal Health Services (4.3 miles)
• Chestnut Hill Emergency Room (6.7 miles)
• Bryn Mawr Hospital (7.6 miles)
• Einstein Collegeville (8.7 miles)
• Jefferson Lansdale Hospital (8.8 miles)

Transportation

• Septa: Radnor Station (4.9 miles)
• Ambler Station (5.5 miles)
• Stenton Station (9 miles)