Lancashire Hall

Pros

• Since the management change in spring of 2019, good care is more visible.
• Staff are attending to residents and assisting them with incontinent care, dressing, and meals.
• The physical and occupational therapists were great.
• Most of the staff are wonderful people, friendly, polite, and helpful.
• The food is good at the center.
• Lancashire Hall has flaws as does everywhere else. But when it comes to my family I will always pick Lancashire Hall/Lancashire Terrace.

Cons

• The staff makes fun of patient's family in front of other residents.
• Staff encourages patients to go home and contact hospice without good cause.
• Unprofessional staff fails to contact psychological services after witnessing bizarre behavior.
• Staff does not follow directions for proper diet or give medicines in accordance with doctor's orders.
• Patients are left sitting in urine soaked clothes for a long period of time.
• The nursing home or rehab center smells and appears more like a psychiatric hospital.
• Patients seem heavily medicated and lack supervision or attention.
• The nurses are sub-par and the aides are unprofessional, with no caringness demonstrated.
• The facility is loud and lacks privacy, with poor response times to call bells.
• Men and women share the same rooms, leading to disruptive behavior and safety concerns.
• Rehabilitation therapy is insufficient, with limited time allocated for exercises.
• The food is lukewarm, tasteless, and served in small portions.
• Rooms on the rehabilitation wing are not ADA-compliant, making it difficult for wheelchair users.
• Poor cleanliness in rooms, bathroom facilities not regularly cleaned or maintained properly.

Review

Lancashire Hall, a nursing home and rehabilitation center, has had mixed reviews from residents and their families since undergoing a management change in the spring of 2019. One review highlights the noticeable improvement in care, with staff attending to residents' needs such as incontinent care, dressing, and meals. However, other reviews paint a different picture, describing unprofessional staff who make fun of patients' families and encourage unnecessary hospice care.

One critic described Lancashire Hall as more resembling a psychiatric hospital than a nursing home or rehab center. They mentioned the strong smell permeating the facility and observed heavily medicated patients without proper supervision or attention. The nurses were labeled as sub-par, and unprofessionalism was noted among the aides. This reviewer expressed sympathy for the patients who seemed to lack advocates and questioned why such a place was allowed to exist.

Another individual spent two weeks at Lancashire Hall and expressed relief upon leaving. While acknowledging that most of the staff were friendly and helpful, they encountered some lazy and incompetent individuals. Communication barriers arose with non-native English-speaking aides. Furthermore, there were instances where call bells went unanswered for extended periods of time or pain medication was delayed despite repeated requests. Privacy was also an issue, with inadequate gowns hindering mobility between bed and toilet.

The shared living arrangements received criticism as well. Having men's and women's rooms across from each other led to noise disturbances caused by loud male residents disregarding call bells in favor of yelling for assistance or even ringing bells loudly. The overall noise level resulted in closed doors limiting communication between residents. Additionally, certain amenities like TVs lacked proper audio output control. On a more positive note, physical and occupational therapists received praise despite limited therapy sessions compared to what one would expect at a true rehabilitation center.

Food quality suffered according to one reviewer who reported lukewarm meals lacking taste while portions remained small. They also highlighted issues with dietary modifications or additional food requests not being adequately accommodated. The lack of adherence to ADA requirements was a major concern, especially in the rehabilitation wing where wheelchair accessibility was compromised. Hygiene and cleanliness were also areas of concern, with debris remaining on the floors for prolonged periods and inadequate cleaning of bathroom facilities.

Despite these negative experiences, some reviewers expressed satisfaction with Lancashire Hall's care. One individual praised the staff for their nice and friendly demeanor towards their father, emphasizing that his health had improved during his stay. Another reviewer commended the attention given to their mother's rehabilitation from back problems, specifically noting the excellent physical therapy department and various daily activities provided.

Ultimately, Lancashire Hall is a facility with mixed reviews, highlighting both successes and shortcomings in its efforts to provide care for residents. While some individuals experienced improved care under new management, others encountered unprofessionalism, subpar services, and inadequate attention to basic needs. It is clear that there are areas for improvement in addressing staff competence and behavior, ensuring proper hygiene and cleanliness standards, enhancing communication channels between staff and residents, maintaining privacy, adhering to ADA requirements for accessibility, improving food quality and portion sizes, as well as delivering adequate therapy sessions for rehabilitation purposes.

Located in Lancaster, Pennsylvania, this area offers a variety of amenities that cater to senior living. With several parks nearby such as Manheim Township Community Park and Stoner Park, residents can enjoy outdoor activities and relaxation. There are also numerous dining options including Knight And Day Diner and Fiorentino's Italian Restaurant for convenient meals. Medical care is easily accessible with physicians like Willow Spring Internal Medicine and Lancaster Otolaryngology in close proximity, along with pharmacies like CVS Pharmacy and Olde Hickory Pharmacy for medication needs. For entertainment, Penn Cinema and Reel Cinemas Lancaster offer movie showings, while cafes like Piccadilly Coffee & Tea House provide a cozy atmosphere for socializing. With hospitals like UPMC Pinnacle Lititz and Lancaster General Health nearby, residents can rest assured knowing that quality healthcare is readily available. Additionally, places of worship such as Calvary Church cater to spiritual needs within the community. Overall, this area provides a well-rounded environment for seniors looking to settle down in a vibrant neighborhood with plenty of amenities at their doorstep.

Parks

• Manheim Township Community Park (0.4 miles)
• Stoner Park (2.3 miles)
• Long's Park (3.3 miles)
• Lititz Springs Park (3.7 miles)

Restaurants

• Knight And Day Diner (0.7 miles)
• Fiorentino's Italian Restaurant (1 miles)
• Maize Mexican Cantina (1.6 miles)
• S. Clyde Weaver (2.5 miles)
• Burger King (2.5 miles)
• Mad Chef Craft Brewing (2.6 miles)
• Chick-Fil-A (2.6 miles)

Physicians

• Willow Spring Internal Medicin (0.8 miles)
• Kissel Hill Family Care (0.9 miles)
• Physician Support Systems (1 miles)
• Lancaster Otolaryngology (1.6 miles)
• Eye Health Physicians of Lancaster (1.6 miles)
• Sallavanti & Cotter Family Medicine (1.6 miles)
• Simons David Pain Specialists Of Lancaster Lititz (1.8 miles)

Transportation

• Lancaster Airport (LNS) (0.9 miles)
• Amtrak (3.5 miles)

Theaters

• Penn Cinema (0.9 miles)
• Reel Cinemas Lancaster (2.2 miles)

Cafes

• Piccadilly Coffee & Tea House (1.6 miles)
• Starbucks (2.3 miles)
• Panera Bread (2.3 miles)
• Starbucks (3.5 miles)
• Dosie Dough (3.5 miles)
• Tomato Pie Cafe (3.7 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Olde Hickory Pharmacy (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Wegmans (2.2 miles)
• Weis Pharmacy (2.5 miles)
• CVS Pharmacy (2.8 miles)
• Millennium Pharmacy Systems (3.5 miles)

Hospitals

• Pediatrics at Heart of Lancaster (1.9 miles)
• UPMC Pinnacle Lititz (1.9 miles)
• The Women's Place at Heart of Lancaster (2 miles)
• Lancaster-Lebanon Intermediate (2.7 miles)
• UPMC Heart and Vascular Institute (2.7 miles)
• Heart Hospital of Lancaster (3.4 miles)
• Lancaster General Health (3.7 miles)

Places of Worship

• Calvary Church (2.1 miles)