ProMedica King of Prussia

Pros

• There are many good staff members at King Of Prussia Rehab.
• A nurse was attentive and thoroughly answered all questions.
• The front desk staff were friendly.
• The nursing staff treats residents as their own.
• The dietary team is excellent.
• The staff and nurses are consistently nice and the facility is clean.
• The staff are great and very helpful.
• Staff are kind, courteous, and joyful; it's a great place for rehab.
• Entry into the facility is quick after check-in.
• The staff provided help with wifi and the food was good; they took good care of him.
• The receptionist was helpful and professional; a nurse acknowledged progress and the patient improved.
• The staff, from nurses to the front desk, are delightful and kind.
• The staff are respectful and easy to talk to; residents feel like family.
• The therapy department is outstanding; therapists are wonderful and concerns are followed up.
• Makayla is compassionate, kind, and patient; therapists help residents make daily progress.
• The wellness team provides top-notch care.
• The facility has a great environment for both employees and residents; the food is great.

Cons

• The facility is described as the dirtiest the reviewer has ever seen, with peeling wallpaper, damaged walls, broken fixtures, dirty toilets, and a strong urine odor.
• Front desk staff are rude and unhelpful, and the facility often does not return calls.
• Residents' belongings are lost or stolen while in care.
• The director and administration are unresponsive and show a lack of accountability.
• There is chronic understaffing with many temporary workers, leading to overwhelmed staff and delayed patient care.
• Residents have experienced neglect, including delayed blood sugar checks, missed medications, and unattended medical needs, sometimes with fatal outcomes.
• The facility is described as a dangerous or "death trap" for vulnerable patients and is considered to be shut down by some.
• Some staff are unprofessional or have limited English, hindering communication.
• The food is poor in quality.

Review

King of Prussia Skilled Nursing and Rehabilitation Center comes through as a place with a wide range of experiences, from deeply positive to severe and alarming. On the bright side, there are many staff members who clearly care a lot about the residents. A nurse who happened to be at a computer at her workstation stopped what she was doing and answered every question in depth, leaving a patient feeling heard and supported. There are also days when the front desk staff are kind and helpful and when the broader nursing and social-work teams come across as competent, efficient, and genuinely attentive. Several visitors and residents describe the caregiving atmosphere as the kind of dedication you want when someone you love is in rehab: people who are patient, professional, and focused on patient care, even under pressure. In particular, the therapy department gets high marks from multiple voices, with therapists described as outstanding and instrumental in helping both physical recovery and emotional well-being. There are even accounts of front-desk and dietary staff being welcoming and encouraging, emphasizing the overall sense that the facility can be a positive environment for healing.

Yet this positive perception sits alongside a troubling counterpoint. A recurring theme across reviews is the difficulty of getting through to the facility or getting timely callbacks. Several reviewers point to staffing pressures and the proliferation of temporary workers, suggesting that the heavy workload on regular staff makes it hard for them to respond to every phone call or to follow up promptly. The sense that staffing levels are stretched thin is repeatedly tied to observed gaps in communication and responsiveness, even as caregivers do their best to stay patient-centered when confronted with high demand.

The facility's physical condition and maintenance also come up with divergent opinions. Some reviewers describe clean, well-kept spaces and a generally tidy environment, while others paint a far grimmer picture: peeling wallpaper, walls that show wear, damaged door handles, and bathrooms that feel neglected. One very strong review describes the place as dirty, with persistent urine odors, paper-thin blankets, and a sense of disorganization that spills over into daily care. There are also complaints about equipment and amenities - such as rooms without functioning televisions and delays in delivering items residents request - contributing to the perception that basic comfort and dignity are not consistently maintained.

The experience of family members and guardians is depicted with equally wide variance. Several accounts show trust and appreciation: relatives feel their loved ones are being treated with respect, that staff go the extra mile, and that the atmosphere supports recovery and friendship among residents. These reviewers highlight compassionate individuals by name and emphasize how meaningful it is when staff include patients in activities and encourage social interactions, helping to ease anxiety about rehab and long-term care. On the other hand, other families report alarming experiences with neglect, poor communication, and disrespectful treatment. Specific accusations include condescending or hostile interactions from CNAs or nurses, blood-sugar management lapses for diabetic residents, bed linens left unmoved, and televisions or other essentials not being addressed for days. In some cases, the tone escalates into a call to shutter or overhaul the facility entirely, reflecting a deeply felt concern for patient safety and dignity.

There are also several emotionally charged testimonials that focus on life-or-death moments. A few reviews recount tragic outcomes that supporters attribute to neglect or insufficient monitoring, including a resident who suffered a heart attack or a family member who believed their loved one did not receive adequate attention during a critical time. These stories dramatically illustrate what's at stake in a setting like this and underscore the fear some families feel when communication breaks down or care feels inconsistent. In the aftermath, some posters express a belief that the facility's change in ownership or leadership has not improved - but sometimes worsened - the situation, amplifying dissatisfaction with accountability and responsiveness at the administrative level, including the director's accessibility.

Amid the mixed landscape, there are also practical, everyday observations that color the overall portrait. Some reviewers praise the facility for its location, the opportunities it provides for rehab and respite stays, and the sense that the nursing and therapy teams are capable and committed. A number of residents and families mention the importance of the facility's social environment, with patients bonding over activities, staff encouraging interaction, and a general feeling that, when things go well, the care can be genuinely life-affirming. Others still emphasize that, even when the care team is doing their best, systemic issues - staff shortages, high turnover, inconsistent maintenance, and uneven administrative follow-up - prevent the facility from delivering consistently high-quality care.

In sum, King of Prussia Skilled Nursing and Rehabilitation Center presents a divided picture. It is a place where caring professionals - nurses, social workers, therapists, and dietary staff - can and do make meaningful differences in residents' lives, often going above and beyond in times of need. At the same time, the facility faces serious challenges: persistent communication gaps, perceived understaffing and reliance on temps, and a spectrum of physical and operational conditions that range from acceptable to frankly troubling. The experiences captured here suggest that improvement hinges on stabilizing staffing, ensuring reliable follow-up with families, maintaining the facility to a consistently high standard, and strengthening accountability at both the front desk and the administrative leadership level. For families evaluating care for a loved one, the message is nuanced: there are remarkable demonstrations of compassion and competence, but there are equally compelling concerns that deserve careful consideration and direct discussion with the facility.

This area of King Of Prussia, Pennsylvania, offers a convenient and diverse range of amenities for seniors looking to relocate. With multiple pharmacies nearby, including Walgreens, Walmart Pharmacy, and Rite Aid, access to medication and healthcare services is easily accessible. There are also several cafes such as Panera Bread and Starbucks for socializing with friends or enjoying a leisurely cup of coffee. Various restaurants like McDonald's, True Food Kitchen, and Chick-Fil-A provide dining options catering to different tastes. For entertainment, the Regal UA King Of Prussia theater is close by, as well as the AMC Plymouth Meeting Mall 12 for movie enthusiasts. Additionally, proximity to hospitals like Universal Health Services and Bryn Mawr Hospital ensures quick medical attention when needed. Public transportation options like the SEPTA Radnor Station make it convenient for seniors to travel around the area. Nearby parks such as Valley Forge National Historical Park offer opportunities for outdoor recreation and relaxation in nature. Overall, this part of King Of Prussia provides a well-rounded environment for seniors seeking a comfortable and convenient lifestyle.

Pharmacies

• Walgreens (1.6 miles)
• Walmart Pharmacy (1.7 miles)
• Rite Aid (2.1 miles)
• CSL Behring (2.3 miles)
• Walgreens (2.5 miles)
• Wegmans (2.7 miles)
• Walgreens (2.9 miles)

Cafes

• Panera Bread (1.9 miles)
• Nordstrom Ebar Artisan Coffee (2.2 miles)
• Starbucks (3.5 miles)
• Starbucks (4.2 miles)
• Starbucks (4.3 miles)
• Starbucks (6.6 miles)
• Starbucks (7.9 miles)

Restaurants

• McDonald's (1.9 miles)
• True Food Kitchen (2 miles)
• Yard House (2.3 miles)
• Mission BBQ (2.7 miles)
• City Works Pa (2.8 miles)
• Chick-Fil-A (3.4 miles)
• McDonald's (4.7 miles)

Theaters

• Regal UA King Of Prussia 4DX, IMAX & RPX (2 miles)
• AMC Plymouth Meeting Mall 12 (5 miles)

Hospitals

• Universal Health Services (2.6 miles)
• Einstein Collegeville (6.6 miles)
• Bryn Mawr Hospital (7.3 miles)
• Phoenixville Hospital (7.5 miles)
• Paoli Hospital (8.4 miles)
• Chestnut Hill Emergency Room (8.8 miles)

Physicians

• Children's Hospital of Philadelphia - Specialty Care Center (2.7 miles)
• Main Line Health King of Prussia (2.7 miles)
• Main Line Spine (3 miles)
• Mid Atlantic Retina (5.3 miles)
• Phoenixville Valley Forge Dermatology Associates (6 miles)
• Dr Weber Foot and Ankle Specialist (7.4 miles)
• Dr Solis's Office (7.7 miles)

Transportation

• Septa: Radnor Station (2.7 miles)
• SEPTA/Amtrak: Paoli Station (7.7 miles)
• Ambler Station (8.3 miles)

Parks

• Valley Forge National Historical Park (2.7 miles)
• Wilson Farm Park (5.2 miles)
• Stony Creek Sports Park (6.2 miles)
• Clem MacRone Memorial Park (6.5 miles)
• Upper Schuylkill Valley Park (7.8 miles)

Places of Worship

• St Anastasia Rectory (9.1 miles)