Evergreen Nursing Ctr

Pros

• Maggie is praised for following up and helping with home health.
• The staff are patient, kind, and caring, with lots of activities for residents.
• OT/PT and nursing care are excellent, and the food is delicious.
• They remembered she loved Hershey bars and provided excellent care.
• The facility has caring staff, is clean, and offers great therapy.
• The Grove has helped a family member improve after a brain injury and treats residents like family.
• Michelle R. was outstanding, very professional, and answered questions.

Cons

• The Grove is poorly run by unprofessional management who allegedly pockets money instead of funding resident care.
• The staff are rude and fail to follow protocols, with administration often bypassing proper procedures.
• The facility is dirty and disorganized, with reports of rodents in storage areas and the kitchen.
• Residents frequently wait for assistance for hours, with little or no timely response.
• Families are not notified of deaths, and staff are said to misinform authorities about family status.
• Residents suffer bruises, bedsores, and other injuries due to neglect and inadequate care.
• The food is described as disgusting or insufficient, contributing to weight loss.
• Heating and other basic services are unreliable, leaving residents cold or uncomfortable.
• Billing practices are erroneous and persistent, with late Medicaid filings and bills sent to collection.

Review

Within one care community, the range of experiences shared by families is striking. Some residents' families speak of warmth, attentive staff, engaging activities, and noticeable progress in therapy and daily living. Others tell stories of neglect, mismanagement, unsafe conditions, and ongoing billing disputes that never seem to resolve. Taken together, the notes describe a facility where moments of compassionate care can coexist with days of frustration and alarm, depending on who is providing the care, when they are providing it, and which department is handling the day-to-day operations.

On the positive side, several reviews celebrate the caregiving aspect of the facility. Families describe staff as patient, kind, and caring, with genuine affection for residents. They talk about well-organized therapy programs - OT and PT - that yield tangible improvements in mobility and strength. The environment is praised for cleanliness in many accounts, and the presence of meaningful activities is repeatedly highlighted. One reviewer specifically notes excellent nursing care, delicious food, and a staff that is supportive and responsive. Another family member expresses gratitude to Maggie for following up and helping coordinate home health, underscoring a culture of helpful communication and hands-on assistance. In particular, some families recount that their loved ones thrived after moving to The Grove at Harmony for rehabilitation and subsequently long-term care, enjoying social activities and even remembering small pleasures like Hershey bars. A few reviewers emphasize that their loved ones are well cared for, with positive sentiments about ongoing support and the everyday kindness shown by staff.

There are also stories of steady improvement and positive reinforcement from residents' days at the facility. One reviewer who toured the campus describes the place as having a welcoming feel, with several staff members leaving a strong impression - Michelle R, in particular, is singled out for professionalism and helpfulness during the visit. Others speak to the good experiences their loved ones have had, noting improvements in daily functioning and the value of the social opportunities available to residents. These favorable remarks paint a picture of a facility that can deliver respectful treatment, structured activities, and dependable therapy services when everything aligns well.

Yet, alongside these affirming experiences, a sizable portion of the feedback details serious concerns. The most recurring themes center on billing and administration. Multiple reviews claim that billing has been inflated or error-prone from day one, with monthly invoices that misstate charges and fail to reflect Medicaid retroactivity. Families report repeated attempts to correct the final bill without success and frustration with management's apparent inattention or slow responses. The impression left by these accounts is that the billing department operates with inconsistency, while the stance of upper-level administration is unresponsive or dismissive. In several stories, the only way to move forward is through outside help - an attorney or outside agencies - because direct communication with management yields little resolution. The underlying message from these reviews is that accurate accounting is possible, but the current culture around it is broken enough to erode trust.

Other reviews describe conditions that feel dangerously neglected. One particularly damning narrative uses phrases like "unbelievably poor conditions" to describe a scenario where a resident who was supposed to receive skilled nursing care and rehabilitation did not receive timely assistance with basic needs. The account details instances of delays in calling a nurse, causing humiliating accidents; weeks-long issues with soiled linens; a non-functional tub and bed mechanisms; heating problems during a cold spell; and a nurse reportedly dismissing a family member's concerns as false. The reviewer also recounts overhearing staff making fun of an elderly patient, and observes that nurses say they are overwhelmed while aides stand outside smoking. Taken together, this account paints a picture of systemic lapses in care, safety, and basic dignity for residents.

Additional critiques focus on management and operational culture. Several reviews label the management as poorly run and unprofessional, alleging intentional financial gain rather than patient-centered care. Specific claims include accusations that ownership siphons funds, that administrators misuse authority, and that staffing remains chronically inadequate - producing a workload that is unsustainable for caregivers and leading to compromised care for residents. Allegations of a dirty environment, pest issues in storage and kitchen areas, and overall neglect of housekeeping duties contribute to a sense that the facility's interior quality and infection control standards may be inconsistent. These comments emphasize that when management is perceived as prioritizing profits over people, the daily experience of residents and their families can deteriorate quickly.

The chorus around staff treatment and workplace culture is equally critical in some reviews. Complaints assert that the Grove treats staff poorly, with rude administrators who fail to uphold proper protocols and place blame on workers for systemic failures. The consequence, according to these reviewers, is chronic understaffing and a ratio of one aide to as many as 22 residents at times - an arrangement that makes it nearly impossible for staff to deliver individualized, timely care. The resulting risk, they argue, is not just dissatisfaction but real harm to residents who require consistent supervision and assistance. The sentiment across these accounts is that from the top down, the facility's leadership struggles to model or enforce the standards necessary to safeguard vulnerable residents.

There are also pointed notes about ongoing billing disputes even after a resident's death. One family member highlights that bills continued to arrive for a father who had already passed away, with attempts to correct the records repeatedly failing to yield a resolution. Updates indicate that, years later, the billing mismanagement persisted, reinforcing a sense of chronic administrative dysfunction and the fallout from inadequate communication within the organization. Such anecdotes reinforce the impression that the consequences of mismanagement extend beyond current residents to the families left navigating the financial and legal mazes associated with aging loved ones.

In the end, the set of reviews presents a facility capable of remarkable positive outcomes in some cases - the kind of care that restores mobility, fosters social engagement, and leaves families grateful for relief and improved quality of life. It also reveals a troubling alternative - an environment where critical failures in care, safety, communication, and financial administration cause pain, fear, and lasting distress for residents and their families. The truth for this community appears to be a complex mosaic: moments of compassion and progress measured against episodes of neglect, confusion, and mismanagement. For families facing decisions about care, these narratives underscore the importance of observing both the warmth of staff and the rigor of administrative systems, and of asking pointed questions about staffing levels, care routines, heating and safety facilities, and how billing and discharge processes are managed.

Physicians

• Wahl & Sons Family Practice (0.8 miles)
• Elite Orthotics (2.4 miles)
• Cranberry Oral Surgery (6 miles)
• New Harmony Integrated Medicine (6.9 miles)
• Viji Selvaraj, MD FAAP (7.2 miles)
• Bass Wolfson Pediatrics (7.5 miles)
• Wexford Medical Practice (7.7 miles)

Restaurants

• Harmony Inn (0.9 miles)
• Burger King (1.3 miles)
• Los Mayas Mexican Restaurant (1.5 miles)
• Kaufman House (1.6 miles)
• Log Cabin Inn (2.1 miles)
• Missing Links Brewery (7 miles)
• Mad Mex (7.2 miles)

Pharmacies

• Rite Aid (1.4 miles)
• Walgreens (1.6 miles)
• Evans City Pharmacy & Gift (3.5 miles)
• Walgreens (8 miles)
• CVS Pharmacy (8.5 miles)
• Rite Aid (8.5 miles)
• CVS Pharmacy (9.1 miles)

Places of Worship

• Victory Family Church (4.6 miles)
• St Ferdinand's Church Rectory (7.4 miles)
• Mars United Methodist Church (9.1 miles)

Parks

• Cranberry Township Community Park (6.4 miles)
• Cranberry Township Municipal Center (7.4 miles)
• North Boundary Waterpark (7.4 miles)
• McConnells Mill State Park (8.3 miles)
• Adams Township Community Park (8.9 miles)
• R.C. Stiefel Park (9.5 miles)
• Knob Hill Community Park (10.1 miles)

Transportation

• Butler Farm Show (3G9) (7.9 miles)
• Pittsburgh - Butler Regional Airport (BTP) (8.6 miles)

Cafes

• Panera Bread (8.3 miles)
• Convive Coffee Roastery (8.6 miles)
• Starbucks (9.8 miles)
• National Grind (9.9 miles)
• Panera Bread (10 miles)
• Hardwood Cafe (10.2 miles)

Theaters

• Cranberry Cinemas (8.4 miles)

Hospitals

• UPMC Passavant - Cranberry (8.4 miles)
• Passavant Hospital (8.5 miles)
• Heritage Valley Health System (9.1 miles)