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3.2 from 57 reviews
5 stars
27
4 stars
5
3 stars
1
2 stars
2
1 stars
22
Overall Review of Evergreen Nursing Ctr
common21 reviews mention this
Caring, attentive staff experience
Residents and families frequently describe caring, patient staff who respond to needs.
Many reviews say the staff treated loved ones kindly and with patience, and that care felt prompt. Several also mention staff helping with daily needs, comfort, and follow-up after discharge or therapy. A smaller set of reviews takes the opposite view, describing unprofessional behavior, missed calls, and rough handling, but the overall pattern is strong on responsiveness and compassion.
common4 reviews mention this
Activities and social time
Residents have access to daily activities and time to socialize.
Multiple reviews highlight activities as part of daily life, including chances to stay social. One resident review also describes feeling at home and part of a community, and another family member mentions activities alongside overall well-being. These comments align with other positive notes about how staff engage residents beyond basic care.
caveat8 reviews mention this
Food quality is mixed
Food reviews range from delicious meals to complaints about routine sameness.
Some residents and families describe the food as delicious or mention that a loved one never complained about meals. Other reviews criticize the food quality and variety, including descriptions of meals that looked unappetizing or tasted bad, and that everyone received the same meal regardless of dietary needs. A few reviewers connect food concerns with weight loss or needing to send meals back.
caveat7 reviews mention this
Staffing and call-backs frustrate
Some families report short staffing and difficulty reaching caregivers.
Several reviews describe staffing as inadequate, with calls not answered and delays when help is requested. Some reviewers specifically mention long waits for nurse assistance, while others say the reception process felt unhelpful or unpredictable. There are also complaints about communication breakdowns during care, even as other reviews describe attentive help and follow-up calls.
caveat8 reviews mention this
Cleanliness and conditions are disputed
Cleanliness is described very differently across reviews, from spotless to dirty.
Positive reviews include comments about the facility being spotless, clean-smelling, and always clean, and at least one family member describes residents being treated with dignity. In contrast, other reviews raise serious concerns such as dirty conditions, unclean utensils or floors, and strong odors. A few reviews also describe neglect-related issues like soiled linens that were not changed promptly, contributing to the overall disagreement.
caveat2 reviews mention this
Billing complaints need attention
At least some families report billing problems that were hard to resolve.
Two reviews focus on billing issues, including claims of overbilling and ongoing bills after a loved one passed away. One reviewer also describes trouble with Medicaid paperwork and mentions collection letters despite prior assurances. These accounts stand apart from most of the care-focused feedback and may be a key item to review before committing.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
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Skilled Nursing Facility
Pittsburgh International (23 miles away)
Caring nurses and therapists with engaging activities.
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