Caring Heights Community Care & Rehab Center

Pros

• The staff at Caring Heights is described as very kind, friendly, and attentive, providing excellent care to residents.
• Many reviews highlight the positive interactions between staff and family members, creating a comfortable environment for loved ones.
• Some residents enjoyed the physical therapy sessions, noting that they liked the therapists for both PT and OT.
• One review mentions that activities are plentiful for the residents, enhancing their engagement and quality of life.
• A family member noted that special accommodations were made by the staff during a difficult time, showing their commitment to resident comfort.
• Several reviewers appreciated the cleanliness and beauty of the facility upon entering, with one stating it looked like a five-star establishment initially.

Cons

• The facility is very dirty, and the strong smells are unbearable, causing discomfort to visitors.
• Residents share a bathroom with multiple other people, leading to unsanitary conditions.
• The beds provided are uncomfortable, measuring only 5 to 6 inches in height.
• There is a chaotic atmosphere due to being understaffed and overworked, impacting the quality of care.
• Some rooms are too small for residents who use wheelchairs, making it difficult for them to move around freely.
• The facility appears run-down and in need of maintenance, such as fresh paint and new furniture.
• Residents may be neglected during activities, as some are left in wheelchairs without engagement or stimulation.
• Mixed populations of residents requiring different levels of care create an inappropriate environment for those needing total assistance.
• There were complaints about inadequate separation between long-term residents and rehabilitation patients leading to uncomfortable situations.

Review

Caring Heights Community Care and Rehabilitation has garnered a mix of reviews from various families and individuals regarding their experiences with the facility. Overall, while some have praised the aesthetics and certain services provided, others have voiced significant concerns about cleanliness, patient management, and the overall atmosphere within the center.

The initial impression of Caring Heights is overwhelmingly positive. Many visitors describe the entrance as beautiful, likening it to a five-star establishment due to its attractive furniture and welcoming ambiance. However, these favorable sentiments quickly dissipate as one ventures deeper into the facility. Reviewers consistently comment on an offensive odor that permeates the halls—so strong that it was described as "enough to kill you," causing discomfort for residents and guests alike. The contrast between the polished front lobby and the less-than-desirable conditions down the hall left several family members in shock at how quickly things appeared to decline.

When it comes to accommodations, complaints arise regarding room sizes and shared amenities. Many residents share bathrooms with multiple individuals, leading to unsanitary conditions that further detract from the living space's appeal. The rooms themselves offer little comfort; beds are described as uncomfortably low at only 5 to 6 inches high. While some reviews highlight staff responsiveness, noting that they listen attentively to requests from residents and families alike, dissatisfaction with cleanliness remains a common theme throughout numerous accounts.

Despite these issues, Caring Heights does enjoy a reputation for having dedicated staff members who provide compassionate care for their residents. Multiple reviewers noted how kind and accommodating many nurses and aides were during their time there. Families expressed gratitude for how well staff attended to their loved ones' needs—especially in cases of advanced dementia or post-hospital rehabilitation scenarios—acknowledging instances where specific nurses went above and beyond in providing comfort during difficult times.

However, not all experiences were equally positive when it came to long-term care outcomes. Some former residents experienced health declines while at Caring Heights due in part to understaffing and chaotic environments reported by family members visiting regularly. For those seeking recovery or improvement after a hospital stay, several reviewers indicated they would advise against making this facility a choice based on their relative’s negative experiences there compared with other locations.

In terms of activities available for residents, comments vary considerably among those who shared their thoughts on participation options. While some appreciated structured programming designed to keep residents engaged—with therapy dogs walking through halls or intriguing activities offered—the reality is that many patients require varying degrees of assistance that can interfere with enjoying such offerings thoroughly. It seems that mixing different types of residents—from those needing full medical support versus rehabilitation services—contributes further complications within an already-stressed environment.

Overall impressions reveal a complex picture: while Caring Heights features friendly staff committed to caring for individuals with diverse needs amid an inviting façade upon entry into its premises, significant concerns about hygiene standards; room accommodations; interactions among different resident populations; potential staffing challenges complicate its reputation significantly when gauged closely by families entrusting loved ones' care here for longer periods than just brief visits or tours might suggest initially.

Physicians

• UPMC Primary Care (1.7 miles)
• The Eger Eye Group (2.3 miles)
• Bellevue Pediatrics Associates (3.2 miles)
• Greater Pittsburgh Orthopaedic Associates - Sewickley (3.8 miles)
• Three Rivers Endoscopy Center (4.7 miles)
• Greater Pittsburgh Orthopaedic Associates - Moon (4.7 miles)
• Upmc-Ccp Moon (4.9 miles)

Parks

• Avonworth Community Park (2 miles)
• Bayne Park (3.2 miles)
• Fern Hollow Nature Center (3.5 miles)
• Blueberry Hill Park (5.5 miles)
• The Duquesne Incline (6.7 miles)
• Point State Park Fountain (6.8 miles)
• Point State Park (7 miles)

Pharmacies

• Giant Eagle GetGo (2.5 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.6 miles)
• Rite Aid (4.4 miles)
• Rite Aid (4.4 miles)
• Walgreens (4.9 miles)
• Walmart Pharmacy (4.9 miles)

Restaurants

• Rochester Inn Hardwood Grille (4.1 miles)
• Central Diner & Grille (4.3 miles)
• Moe's Southwest Grill (4.4 miles)
• Chick-Fil-A (4.7 miles)
• Cracker Barrel (4.7 miles)
• Piada Italian Street Food (4.8 miles)
• Five Guys Burgers & Fries (4.8 miles)

Hospitals

• Heritage Valley Sewickley Emergency Department (4.3 miles)
• Allegheny General Hospital (6.6 miles)
• UPMC Passavant (7.2 miles)

Cafes

• Panera Bread (4.6 miles)
• Panera Bread (4.8 miles)
• Starbucks (5 miles)
• Starbucks (5.6 miles)
• Panera Bread (5.6 miles)
• Starbucks (5.8 miles)
• Bistro Marketplace (6.5 miles)

Theaters

• Cinemark Holdings (4.6 miles)
• Cinemark North Hills And Xd (6.9 miles)

Places of Worship

• Montour Church Place (4.8 miles)
• St Philip Church (5.1 miles)
• St Margaret of Scotland Roman Catholic Church (6.5 miles)
• St Elizabeth Ann Seton Parish (6.9 miles)
• St Elizabeth Ann Seton Church (6.9 miles)

Transportation

• Atlantic Aviation (5.6 miles)
• Port Authority Allegheny Station (6.3 miles)
• North Side Station (6.7 miles)
• Concourse B (6.8 miles)
• Concourse A (6.8 miles)
• American Airlines Admirals Club (6.9 miles)
• Pittsburgh International Airport (PIT) (6.9 miles)