90 Main Street, Brockway, PA 15824
For more information about senior living options: (866) 208-4318
Overall Review of Highland View Healthcare And Rehabilitation Center
Pros
The family is grateful for the care and love shown to their dad at Highland View.- The rehab staff were friendly, courteous, and professional in all their dealings.
- They are thankful that mom is in such good hands.
- Morgan, a transit assistant driver, was absolutely amazing and went beyond her duties to help the friend's dad.
- It is a nice place with friendly people.
- The staff are great and the atmosphere is friendly.
Cons
The staff never checked on the mom and left her on a bed pan for about an hour; they were very rude, and one would need to be with a patient 24/7 or neglect occurs.- The reviewer cannot recommend Highland View; there were many shady things done to their mom, and a nurse named Deb should not be in the medical profession; due to her lies, mom was sent to three psych wards where she ultimately passed.
- The food and cleanliness are lacking, and most staff do not care about the patients; rehab is only good if they think the patient is getting out; long-term patients receive minimal care; the administrator did not follow through on promised follow-up.
- They advise against placing a loved one with high needs there, as their 99-year-old mother was neglected, unable to feed herself, and developed bed sores; neglect was not recognized until it was too late and they could not move her to another facility.
- The facility is described as poorly run, with uncaring staff, rude office personnel, and reports of illegal activities and cover-ups; there is a belief that nursing and patient skills are not properly practiced.
- The staff were not friendly and might have been overworked.
Review
Highland View is best suited for families pursuing short-term rehabilitation where progress depends on active oversight. The rehab program draws favorable reports from several residents and families, with mentions of friendly interactions and competent therapy when staff are fully engaged. For seniors who can tolerate a vigilant eye and whose goals center on regaining function after a hospital stay, this center can deliver tangible rehab gains and a period of recovery under the right staffing conditions. The clear caveat is that the quality of long-term care appears highly variable, so this setting works best when the stay is time-limited and closely monitored.
Those with high acuity needs, dementia, or long-term care requirements should seriously weigh alternatives. Multiple reviewers describe neglectful episodes, inadequate feeding and attention, and safety lapses that would be unacceptable for residents who cannot advocate effectively. Accounts of alleged misconduct by a nurse, persistent rude or overburdened staff, and a pattern of minimal care for long-term residents signal ongoing risk for health decline. For families unable to supervise consistently, or for those seeking steady, compassionate daily care, options with stronger staffing and oversight are advisable.
On the positive side, the facility benefits when rehab staff are engaged. There are reports of professional conduct during rehab sessions, courteous interactions during meals, and at least a few workers who routinely go beyond their duties. The presence of a standout staff member in transport and overall occasional friendliness underscore that genuine goodwill exists and can translate into meaningful progress during recovery. These upsides matter because rehab outcomes hinge on daily coaching, timely assistance, and the ability to sustain momentum after discharge. When such staff are present, residents can experience authentic progress.
Yet the major cons undermine the upside. Food quality and cleanliness are frequently cited as weak, with long-term residents described as receiving minimal ongoing care. Serious safety concerns emerge around bed sores and neglect, including instances where meals or feeding assistance were not delivered promptly or safely. Communication gaps with administrators and delayed follow-ups compound uncertainty, leaving families unsure about care plans and response times. Taken together, staff shortages, variable attentiveness, and troubling safety anecdotes create a credible reason to view this facility as risky for anyone with substantial or complex needs.
Families evaluating Highland View should impose a rigorous monitoring regime. Request real-time care plans, daily caregiver assignments, and detailed progress notes, and insist on prompt escalation if meals, transfers, or safety issues falter. Schedule regular visits that include conversations with nursing leadership and therapy managers, and observe how aides respond to red flags. Given the mixed record, a trial period that includes a clear exit plan or a move to a different facility should be considered if consistency and safety cannot be confirmed. For some, a facility with a stronger emphasis on long-term resident welfare will be a better fit.
Bottom line: Highland View delivers usable rehab and shows moments of genuine care, but its safety and consistency profile is highly uneven. It is best for families who can supervise closely and are prepared to leverage the rehab phase to gauge ongoing capability, with a clear exit plan if issues arise. Those with dementia, high-level care needs, or limited capacity for oversight should consider alternatives with sturdier safeguards and stable staffing. Before deciding, prospective families should conduct a thorough in-person assessment, ask pointed questions about staffing levels, care protocols, incident history, and recent surveys, and be prepared to advocate decisively for the resident’s well-being.
50 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Top Cars for Senior Drivers and Essential Safety Innovations
A Closer Look at Private Pay Home Care
Comprehensive Approaches for Arthritis: A Detailed Guide to Symptoms, Causes, and Care
