Manorcare Health Services - Bethlehem (2029)

Pros

• The facility was recommended to think twice about for placement of loved ones.
• There are expressions of love and concern from family members regarding their relatives' care.
• The experience prompted advocates to engage with management for better attention to care issues.
• Some visitors wanted to ensure that the health and comfort of their loved ones were prioritized, demonstrating a commitment to quality care.
• Family members showed determination in seeking proper treatment and support for their loved ones despite challenges faced at the facility.

Cons

• The staff at Westgate Manor Care displayed a lack of concern for residents' well-being, often dismissing urgent needs.
• Cleanliness standards in the facility were severely lacking, with dirty floors and unemptied trash remaining for extended periods.
• Nursing staff were resistant to feedback from family members and failed to take health concerns seriously.
• There was a notable absence of empathy among the caregivers, leading to neglectful treatment of residents, especially during critical times.
• Residents experienced prolonged suffering due to inadequate attention and care from the nursing staff.
• The overall management of the facility was described as horrific, failing to address serious complaints from families.
• The food quality was poor, contributing to an unpleasant experience for residents.
• The physical space was cramped and not conducive to comfort for the residents.

Review

The alarming accounts of care from several families regarding Westgate Manor Care depict a facility that has become synonymous with neglect and poor management. Numerous reviews point to a distressing pattern of inadequate support for residents, a disconnect between staff and families, and an overall lack of compassion in caregiving. From the very start, one family had an unsettling experience involving their mother, who was left unattended when she urgently needed assistance due to her kidney condition. Rather than receiving timely help, she was advised to wait until the next shift arrived, which reflects a deeply troubling approach to patient care.

Moreover, those who experienced this facility firsthand have unanimously critiqued the food service as being perfunctory at best. Reports indicate that meals are delivered without any courtesy or engagement from the staff—trays are simply slammed down on tables without even a simple inquiry into whether the resident needs anything further. Such dismissive behavior extends beyond meal service; families frequently noted that the environment itself was unsanitary, with floors consistently dirty and rubbish left unaddressed for days. For instance, one reviewer highlighted an incident where vomit remained in a trash can over two weeks during their loved one’s stay.

What compounds these issues is not only the unsatisfactory conditions but also how concerns voiced by family members were often ignored or dismissed outright by staff. One individual recounted a heartbreaking experience involving their friend battling cancer; they reported witnessing unspeakable disregard for human dignity where patients were left unchecked in soiled clothing for extended periods. Such negligence led to severe physical discomfort like untreated bed sores—indicative of systemic failures in caregiver responsibilities. The emotional toll on both residents and visiting family members is profound; visitors leave feeling powerless as they witness suffering that could have been alleviated with appropriate attention and care.

Many reviewers expressed frustration with staff's unwillingness to collaborate with concerned family members regarding patient care plans. In situations where families reported clear declines in their loved ones’ health status, feedback was often met with resistance or indifference from the nursing staff who incorrectly presumed they understood what constituted “normal” behavior for residents they had seen only briefly. This sense of disconnection creates an atmosphere rife with tension; advocates for patients find themselves labeled as "aggressive" simply for fighting for better treatment rather than receiving collaborative support from medical personnel.

In stark contrast to what should be expected in such facilities, critical flaws in communication compounded existing challenges within Westgate Manor Care’s operational structure became evident across experiences shared by multiple visitors. Patients’ basic needs—including timely access to medication—were overlooked, leaving them vulnerable and suffering unnecessarily until family members intervened directly out of desperation when healthcare providers failed repeatedly to respond effectively or compassionately.

Ultimately, these harrowing accounts paint a bleak picture of life inside Westgate Manor Care that no family member should have to endure during such sensitive times in their loved ones' lives. The collective experiences call into question not only the quality of care but also the ethical responsibility placed on caregivers entrusted with fostering dignity and promoting health integrity among vulnerable populations. It underscores an urgent need for improvement—or perhaps even reevaluation—of operations at this facility to ensure future generations do not suffer similarly grievous shortcomings under its watchful eye. As echoed fervently across remarks: potential clients are strongly urged to consider alternatives before committing loved ones into such an environment characterized by disappointment and distress rather than comfort and kindness.

Physicians

• Neurosurgical Associates-Lvpg (0.3 miles)
• Orthopaedic Associates of Bethlehem & Easton (0.3 miles)
• Coordinated Health (0.5 miles)
• Jafri, Zehra Abw Saint Lukes Pediatric Associates (1 miles)
• St. Luke's Valley Family Practice (1.2 miles)
• Bethlehem Ear Nose & Throat Associates (1.4 miles)
• LVPG Pediatrics-West Broad (1.6 miles)

Hospitals

• Muhlenberg Hospital Center (0.3 miles)
• St Lukes Hospital Human Resources Department (2.4 miles)
• Coordinated Health (3.1 miles)
• Singh Sandeep MD - Good Shepherd Rehab Hospital (4.4 miles)
• Diagnostic Care Center (5.2 miles)
• Lehigh Valley Hospital (5.2 miles)
• St Luke's Hospital (5.4 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.8 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (1 miles)
• Ritter Pharmacy (1.3 miles)
• Wegmans (2 miles)
• CVS Pharmacy (2.2 miles)

Restaurants

• Bethlehem Diner (1.2 miles)
• MOD Pizza (1.4 miles)
• Waffle House (1.4 miles)
• Sonic Drive-In (1.5 miles)
• Five Guys Burgers & Fries (1.6 miles)
• Copperhead Grille (1.6 miles)
• Miller's Ale House - Allentown (1.6 miles)

Places of Worship

• St Peter's Preschool (1.6 miles)
• City Limits Assembly of God (3.4 miles)
• Dubbs Memorial Ucc (3.9 miles)
• Our Lady of Perpetual Help (4 miles)
• Christ Lutheran Church (4.9 miles)

Transportation

• Trans Bridge Bus Stop - Lehigh Valley International Airport (1.6 miles)
• Lehigh Valley International Airport (ABE) (1.6 miles)

Cafes

• Saxbys Coffee (2.6 miles)
• Panera Bread (4.4 miles)

Theaters

• AMC Center Valley 16 (5.5 miles)