West Hills Health & Rehabilitation in Portland, OR
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Information last verified:
5701 South West Multnomah Boulevard, Portland, OR 97219
For more information about senior living options: (844) 490-3973
The staff at West Hills is described as outstanding and caring. The PT and OT programs are excellent, with therapists who are focused, friendly, and helpful. The therapy team is awesome and treats everyone with respect. The nurses are kind, knowledgeable, and responsive to patients’ needs. The facility is clean and well-maintained, with a positive, healing environment. The Case Manager is excellent and advocates well for patients. Families report positive experiences and appreciation for the care provided. Specific staff members, such as Hunter and Trent Smith, are highlighted for their exceptional care and personal attention. West Hills is described by several reviewers as one of the best care centers with great people.
The staff were rude from the start and the advertising did not match reality. Patients were left for hours in dirty diapers and without food, with response times described as horrible. The rehab center was terrible at communicating, with unhelpful and unresponsive staff and concerns about theft. The care was absolutely horrible, with very rude employees and a receptionist who had a rude attitude. The facility refused to accept an elderly patient after pneumonia hospitalization without giving any reason. The rooms were cold and uninviting, the air conditioning was loud, and the beds were uncomfortable. Beetles crawling on the walls were observed, and no one seemed to notice or address it promptly. Billing was mishandled, with upfront payments collected and refunds delayed or missing. The food was awful, sometimes inedible or served late.West Hills Health & Rehabilitation in Portland is best suited for seniors who are pursuing skilled rehabilitation with the goal of regaining independence and returning home, and who can tolerate a wide range of day-to-day care quality. When therapy is the primary aim, this community often delivers strong, tangible progress through aggressive PT and OT programs. Multiple reviews highlight a capable therapy team, with therapists who push for function, and a therapy director who can personalize goals. For families prioritizing rehab milestones, gains in mobility, strength, and endurance, the potential for meaningful improvement is real here, even if other aspects of the experience prove uneven.
Those who should seriously consider alternatives are residents who demand steady, flawless daily nursing care, predictable responsiveness, and consistently courteous communication. Several accounts describe rude front-desk interactions, delayed responses to call bells, and gaps in basic daily support, items that cannot be tolerated if daily comfort and safety are nonnegotiable. Food quality is another variable, with some residents reporting meals that are tolerable and others finding options unappealing or inconsistent. If reliable, 24/7 nursing attention, a consistently clean and inviting environment, and a uniformly positive customer-service experience are priorities, this community may not meet those expectations.
On balance, the strongest prosCenter on therapy and the people who deliver it. Therapy teams frequently earn praise for expertise, dedication, and real progress toward goals. Several reviewers underscore the value of the therapy director and the way therapy plans are tailored, with patients leaving stronger and more capable than when they arrived. In parallel, many residents and families commend certain nurses, aides, and social workers for kindness, empathy, and practical assistance. The facility has offered positive touches, pet visits, a generally clean environment, and a sense of effort toward helping residents regain function, which together create a credible pathway to post-acute recovery when the emphasis is on rehabilitation.
The most serious cons revolve around inconsistent care delivery and communication gaps. Multiple stories recount delayed or missed medications, slow or absent responses to basic needs, and even events that prompted hospital readmission due to orders not being followed or hydration/medication management issues. Instances of poor communication extend to family members and outside providers, including delayed updates, lost messages, and administrative friction around bills and credits. Some residents encountered uninviting room conditions, noisy HVAC systems, and beds that felt uncomfortable, all of which can erode comfort and sleep, factors that matter when recovery hinges on a calm, restorative environment. The variability in staffing, including traveler hires, contributes to a sense that care quality can swing from shift to shift.
The central question for decision-makers is whether the rehab strengths sufficiently offset the daily-care and communication weaknesses. For families whose priority is rapid, clinically meaningful rehabilitation, West Hills can deliver real value, with therapy-driven progress and occasional staff members who go the extra mile. These positives may justify the trade-offs if the plan includes robust oversight, clear care conferences, and active family involvement. However, for those seeking a consistently smooth, complaint-free daily living experience, where meals are reliably satisfying, staff are uniformly responsive, and administrative glitches are rare, the drawbacks documented in many reviews are likely to dominate the decision.
When evaluating options, approach West Hills with a clear set of questions and a plan for ongoing oversight. Schedule visits during multiple shifts to observe call-bell response times, meal service, and the pace of nursing care. Request to meet the therapy team leadership and the case manager to gauge how care plans are communicated and updated. Insist on a written, itemized care plan with milestones and a scheduled care conference to align expectations with family goals. Review prior billing statements and credits, and confirm the facility’s process for error resolution before any commitment. If the decision leans toward post-acute rehab with a strong therapy footprint and a willingness to monitor and advocate for daily care quality, West Hills becomes a credible option worth pursuing. If reliability of everyday care and a uniformly welcoming environment are non-negotiable, it is prudent to explore alternatives.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Portland International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.West Hills Health & Rehabilitation in Portland, OR is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. With a focus on providing comfort, convenience, and an enriched lifestyle, this community is designed to promote independence and enhance overall well-being.
Residents at West Hills Health & Rehabilitation can take advantage of numerous amenities including a beauty salon for all their grooming needs, cable or satellite TV for entertainment, access to community-operated transportation for outings and appointments, and a computer center to stay connected with loved ones. The fully furnished living spaces provide a cozy and comfortable environment, while the gaming room offers opportunities for socializing and relaxation.
The community also features a beautifully maintained garden and outdoor space where residents can enjoy fresh air and nature. Housekeeping services ensure that the living spaces are kept tidy and clean. The dining room offers restaurant-style dining with special dietary restrictions accommodated, ensuring that residents receive delicious and nutritious meals.
For intellectual stimulation, there is a small library where residents can indulge in reading or participate in book clubs. Telephone access allows easy communication with loved ones, while transportation arrangements are available both for non-medical purposes as well as for doctors' appointments. A wellness center offers various programs to promote mental well-being.
Residents at West Hills Health & Rehabilitation receive comprehensive care services such as 24-hour call systems and supervision to ensure their safety around the clock. Assistance with activities of daily living like bathing, dressing, and transfers is provided by trained staff members. Medication management ensures proper administration of medications, while meal preparation takes into account specific dietary needs such as diabetes diets or special restrictions.
The community also prioritizes social engagement through concierge services that cater to individual preferences and interests. Fitness programs keep residents active and healthy, while planned day trips offer exciting opportunities for exploration. Resident-run activities encourage participation from all residents to foster a sense of belonging within the community. Scheduled daily activities provide structure and entertainment throughout the day.
West Hills Health & Rehabilitation is conveniently located with several amenities nearby, including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This allows residents to easily access various services and resources in their community.
Overall, West Hills Health & Rehabilitation offers a warm and inviting environment that promotes both physical and mental well-being for its residents. With a wealth of amenities and care services available, residents can enjoy a comfortable and enriching lifestyle while receiving the assistance they need for optimal quality of life.
West Hills Health & Rehabilitation is located at 5701 South West Multnomah Boulevard, Portland, OR 97219 in Washington County, Oregon
West Hills Health & Rehabilitation on seniors.fyi includes 7 photos including images showing interior, decor, landscaping, dining, fireplace, building, outdoors, artwork, and more.
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