West Hills Health & Rehabilitation

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  • Interior

    An elegant dining room with neatly arranged tables and chairs, featuring a chandelier and soft lighting.
  • Outdoors

    A view of a building with a lamp post surrounded by greenery.
  • Decor

    A well-decorated hallway with a console table, two chairs, artwork on the wall, and candles.
  • Living Room

    A cozy living room with a fireplace and built-in bookshelves.
  • Building

    A peaceful outdoor area in autumn with a gazebo and surrounding foliage.
  • Dining

    An elegant dining room with a fireplace and neatly arranged tables and chairs.

West Hills Health & Rehabilitation

5701 South West Multnomah Boulevard, Portland, OR 97219

For more information about senior living options: (844) 490-3973

3 from 36 reviews
5 stars
16
4 stars
1
3 stars
0
2 stars
4
1 stars
15

Skilled Nursing Facility

Overall Review of West Hills Health & Rehabilitation

Pros

  • pro The staff were very nice and caring.
  • pro McKayla was very nice.
  • pro The staff at West Hills Rehab were outstanding, with special praise for Hunter as a wonderful, caring person.
  • pro The therapy team is awesome and treats everyone with respect.
  • pro Trent Smith, the therapy director, got to know patients personally and helped them work hard.
  • pro The case manager was excellent.
  • pro The nurses were kind and knowledgeable.
  • pro The facility is one of the best care centers, with friendly and caring staff.

Cons

  • pro The mother's care at the facility has been awful; she was sent to the hospital with heart attack symptoms that were actually constipation, and Miralax was not given as ordered.
  • pro The food was awful; she was served a spoonful of frozen carrots.
  • pro The facility has a bad reputation and is not getting better.
  • pro The rehab center is terrible at communicating; a package delivered to the front desk was never received by the intended recipient, and there was no follow-up for weeks.
  • pro Beetles crawling on the walls on arrival indicated poor conditions.
  • pro Patients were left for hours in dirty diapers and sometimes left without food, with horrible response times.
  • pro Staff were rude to visitors and residents, and some were unhelpful and unresponsive.
  • pro Pain medications were delayed up to two hours, with numerous excuses given.
  • pro Rooms were not properly cleaned; cleanliness was poor, rooms were uninviting, beds were uncomfortable, and the air conditioning was loud.
  • pro Care quality varied and seemed inconsistent due to traveling staff, with few nurses who were consistently caring.
  • pro The facility endangered patients and contributed to hospital readmissions, including a case where a patient was harmed after medication changes.
  • pro Overall, the reviewer would not recommend this place.

Review

West Hills Rehabilitation Center and West Hills Health and Rehabilitation is a place that draws a wide range of experiences from families and patients. Across dozens of voices, the common thread is that the staff can be incredibly kind, attentive, and dedicated, yet the overall experience often hinges on management decisions, consistent communication, and the realities of busy rehab floors. Several reviewers note that the therapy teams - especially PT and OT - can be excellent, and that some individual nurses, aides, and case managers stand out for their warmth and willingness to go the extra mile. On the other hand, there are persistent concerns about gaps in care, inconsistent responsiveness, and frustrations that bubble up when expectations aren't met or when basic needs aren't addressed promptly.

On the positive side, there are many heartfelt testimonials about the people who work there. Reviewers repeatedly mention staff who were kind, patient, and encouraging through the rehabilitation process. A patient who had surgery recovery praised not just the therapy staff, but the overall environment where "the therapy team is awesome and treat everyone with such respect," and even singled out a therapy director, noting how personal attention helped motivate progress. Another reviewer described the place as one of the best care centers they had experienced, remarking that "EVERYONE is friendly and caring," from doctors to janitors. Specific staff members are singled out for praise: Trent Smith, the therapy director, is repeatedly mentioned as someone who helped a patient engage in their rehab in meaningful, motivating ways; a patient named Hunter is celebrated for outstanding, caring service; and a case manager earned high marks for being excellent during a stay with a loved one. Some reviewers even highlight the facility's welcoming policies, such as allowing pets to visit, which can be a meaningful comfort for families and patients alike.

Yet these bright spots sit alongside frequent complaints that point to serious systemic issues. One mother's experience after a joint replacement exemplifies the core safety and care concerns: on the second day, the family was told the patient would be sent to the hospital with "heart attack symptoms," only to discover at the hospital that the symptoms were actually severe constipation, stemming from medications that had not been administered as ordered. The reviewer describes a broader pattern of neglect in basic needs and comfort - food described as "AWFUL," with an anecdote about being served a spoonful of frozen carrots for dinner, and the assertion that hospital food would have been better. The family's frustration with follow-through and attention to comfort is palpable, as is the heartbreak for the elderly residents who cannot advocate for themselves. In this view, the hospital-like environment is overshadowed by concerns that orders aren't followed, with important routines like Miralax administration omitted, leaving a patient in distress.

Communication is another recurrent fault line. Several reviewers report terrible communication with the facility, including a promise to investigate a caregiver's missing package that went unaddressed for weeks, and a pattern of unreturned calls and unanswered messages. One family describes a situation where a simple gift parcel was delivered to the front desk and signed for by someone who never handed it to their loved one, followed by weeks of voicemail messages and no return calls. The fear expressed is not only about a single missing item but about a broader risk: if communication is this poor, how would care be when a patient truly needs urgent attention? There are also accounts of rude behavior and poor bedside manner, including nurse's station staff and a receptionist who left a friend visiting a relative feeling uneasy about the care environment. Some reviewers point to staffing gaps and high turnover, with "travellers" or temporary staff contributing to inconsistent levels of care and accountability.

Safety and clinical care add another layer of concern. Reviewers recount real and alarming incidents: beetles crawling on a patient's wall shortly after arrival, delayed assistance with basic needs like going to the bathroom, and a medical adjustment (stopping a water pill) that allegedly led to a patient's decline in condition - retention of water, confusion, a fall, and ultimately a hospitalization. In one pointed case, a reviewer claimed that several doctors confirmed the issue was preventable and tied to medication management, prompting a move to another facility. There are also themes around falls and the management of pain medications, with one family recounting a long delay in administering pain relief and another describing rooms and care environments that felt unsafe or lacking in proper monitoring. These stories underscore serious concerns about how well the facility prioritizes patient safety, hydration, medication timing, and prevention of complications.

Despite the troubles, the overall picture remains nuanced. A number of families report genuine progress in therapy and a sense that their loved ones were being helped to regain strength and return home. Some patients arrive with equipment ready and clean, and they leave feeling improved and more confident in their recovery. The contrast between the best and worst experiences is stark: some encounters feel deeply reassuring, with thoughtful care plans, attentive case management, and visible strides in rehabilitation; others feel fragmented, with unanswered questions, inconsistent care, and experiences that leave families anxious about whether their loved ones are truly being looked after. The best certain reviewers can offer is a candid warning that outcomes at West Hills can vary dramatically from one day to the next, depending on who is on shift, how well communication is managed, and how quickly staff respond to requests for pain management, nourishment, or assistance.

For anyone considering West Hills for themselves or a loved one, the message is clear: there can be outstanding care and inspiring rehabilitation when the right team is in place and the system functions smoothly, but there are real, documented instances of miscommunication, delayed care, and concerns about basic comfort and safety. If you're evaluating this facility, it may be worth asking pointed questions about how orders are communicated and followed, how quickly pain medications and meals are delivered, what steps are taken to prevent falls and hydration issues, and how the facility handles incident reports, missing items, and guest communication. Meeting with a therapy director, requesting to observe the therapy process, and confirming a consistent point of contact for family questions - like a dedicated case manager - could help set expectations and improve the odds of a positive experience for your loved one.

Features

Housing

  • 180 resident community capacity 180 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Portland International (11 miles away) Portland International (11 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

West Hills Health & Rehabilitation in Portland, OR is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. With a focus on providing comfort, convenience, and an enriched lifestyle, this community is designed to promote independence and enhance overall well-being.

Residents at West Hills Health & Rehabilitation can take advantage of numerous amenities including a beauty salon for all their grooming needs, cable or satellite TV for entertainment, access to community-operated transportation for outings and appointments, and a computer center to stay connected with loved ones. The fully furnished living spaces provide a cozy and comfortable environment, while the gaming room offers opportunities for socializing and relaxation.

The community also features a beautifully maintained garden and outdoor space where residents can enjoy fresh air and nature. Housekeeping services ensure that the living spaces are kept tidy and clean. The dining room offers restaurant-style dining with special dietary restrictions accommodated, ensuring that residents receive delicious and nutritious meals.

For intellectual stimulation, there is a small library where residents can indulge in reading or participate in book clubs. Telephone access allows easy communication with loved ones, while transportation arrangements are available both for non-medical purposes as well as for doctors' appointments. A wellness center offers various programs to promote mental well-being.

Residents at West Hills Health & Rehabilitation receive comprehensive care services such as 24-hour call systems and supervision to ensure their safety around the clock. Assistance with activities of daily living like bathing, dressing, and transfers is provided by trained staff members. Medication management ensures proper administration of medications, while meal preparation takes into account specific dietary needs such as diabetes diets or special restrictions.

The community also prioritizes social engagement through concierge services that cater to individual preferences and interests. Fitness programs keep residents active and healthy, while planned day trips offer exciting opportunities for exploration. Resident-run activities encourage participation from all residents to foster a sense of belonging within the community. Scheduled daily activities provide structure and entertainment throughout the day.

West Hills Health & Rehabilitation is conveniently located with several amenities nearby, including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This allows residents to easily access various services and resources in their community.

Overall, West Hills Health & Rehabilitation offers a warm and inviting environment that promotes both physical and mental well-being for its residents. With a wealth of amenities and care services available, residents can enjoy a comfortable and enriching lifestyle while receiving the assistance they need for optimal quality of life.

Nearby Places of Interest

Restaurants

  • Old Market Pub & Brewery (0.6 miles)
  • Wendy's (1.4 miles)
  • Mandarin Palace (1.8 miles)
  • Bannings Restaurant & Pie House (1.9 miles)
  • McDonald's (2.1 miles)
  • 85 Degree C Bakery Cafe (2.4 miles)
  • Thirsty Lion Pub & Grill (2.5 miles)

Places of Worship

  • St John Fisher Church (0.7 miles)

Parks

  • Florence Pointe Park (1.2 miles)
  • Spring Garden Park (1.3 miles)
  • Albert Kelly Park (1.7 miles)
  • Terwilliger Playground (3 miles)
  • Tryon Creek State Park (3.4 miles)
  • Sellwood Riverfront Park (3.5 miles)
  • Fir Grove Park (3.6 miles)

Pharmacies

  • Walgreens (1.2 miles)
  • Rite Aid (1.4 miles)
  • Walgreens (1.4 miles)
  • Fred Meyer Pharmacy (2.2 miles)
  • Stone Age Farmacy PDX (2.5 miles)
  • CVS Pharmacy (2.8 miles)
  • Rite Aid (2.9 miles)

Physicians

  • Legacy Medical Group-Raleigh Hills (1.8 miles)
  • The Portland Clinic (2.1 miles)
  • Reflex (2.4 miles)
  • Pediatric Associates Of The NW (2.5 miles)
  • Marshall, Katharine Providence Medical Group Saint Vincent (3.4 miles)
  • Pacific Medical Group (3.8 miles)
  • Virginia Garcia Memorial Health Center (4 miles)

Cafes

  • Panera Bread (2.5 miles)
  • Well & Good Coffee House (2.8 miles)
  • Starbucks (2.8 miles)
  • Dutch Bros Coffee (4.1 miles)
  • King's Hookah Lounge (4.4 miles)
  • Coava Coffee Roasters (4.8 miles)
  • Dutch Bros Coffee (4.9 miles)

Transportation

  • TriMet Bus Stop ID 3655 (2.9 miles)
  • Sunset Transit Center (3.6 miles)

Hospitals

  • Doernbecher Children's Hospital (3.2 miles)
  • Portland VA Medical Center (3.2 miles)
  • Shriners Hospitals For Children (3.3 miles)
  • Legacy Good Samaritan Medical Center (4.7 miles)

Theaters

  • Century Theater Cedarhill (4.2 miles)
  • Regal Pioneer Place (4.5 miles)
  • Regal Bridgeport Village ScreenX & IMAX (5 miles)

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