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West Hills Health & Rehabilitation in Portland, OR

West Hills Health & Rehabilitation is a nursing home community in Portland, OR.

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West Hills Health & Rehabilitation in Portland, OR

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  • Interior

    An elegant dining room with neatly arranged tables and chairs, featuring a chandelier and soft lighting.

  • Outdoors

    A view of a building with a lamp post surrounded by greenery.

  • Decor

    A well-decorated hallway with a console table, two chairs, artwork on the wall, and candles.

  • Living Room

    A cozy living room with a fireplace and built-in bookshelves.

  • Building

    A peaceful outdoor area in autumn with a gazebo and surrounding foliage.

  • Dining

    An elegant dining room with a fireplace and neatly arranged tables and chairs.

5701 South West Multnomah Boulevard, Portland, OR 97219

For more information about senior living options: (866) 208-4318

3 from 41 reviews
5 stars
19
4 stars
1
3 stars
0
2 stars
5
1 stars
16

Overall Review of West Hills Health & Rehabilitation

common 2 reviews mention this

PT and OT are a bright spot

PT and OT care is consistently described as helpful and well run.

Several residents describe strong physical and occupational therapy support, including positive comments about how quickly they improved and how responsive therapists were. Reviews also mention therapy teams being focused on helping patients move toward discharge goals. Even where other parts of the stay were criticized, therapy was often treated as the exception.

caveat 2 reviews mention this

Medication and meal delivery concerns

Some residents report problems with timely care execution.

A few reviews describe medication and basic care being missed or delayed, with one resident citing Miralax not being provided as ordered. Another review alleges patients were left without food and that response times were poor. These reports point to reliability issues that can directly affect day-to-day comfort and safety.

caveat 2 reviews mention this

Communication issues come up

Residents and families mention communication problems during stays.

While one resident says call-button response was typically quick, other reviews describe slow or unreturned follow-up. One family reports repeated outreach about a missing delivery with no timely resolution. Another review focuses on the lack of responsiveness in general support, which left a family feeling they had to push for answers.

caveat 2 reviews mention this

Accounting and refunds draw complaints

Billing and refunds are a recurring frustration for some families.

Two reviews raise concerns about business-office handling after payment, including trouble getting refunds when a stay ended sooner than expected. One family also describes ongoing billing/credit issues even after calling multiple times. While these comments are about administration rather than clinical care, they still affect the overall experience for residents’ families.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 180 resident community capacity 180 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Portland International (11 miles away) Portland International (11 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Old Market Pub & Brewery (0.6 miles)
  • Wendy's (1.4 miles)
  • Mandarin Palace (1.8 miles)
  • Bannings Restaurant & Pie House (1.9 miles)
  • McDonald's (2.1 miles)
  • 85 Degree C Bakery Cafe (2.4 miles)
  • Thirsty Lion Pub & Grill (2.5 miles)

Places of Worship

  • St John Fisher Church (0.7 miles)

Parks

  • Florence Pointe Park (1.2 miles)
  • Spring Garden Park (1.3 miles)
  • Albert Kelly Park (1.7 miles)
  • Terwilliger Playground (3 miles)
  • Tryon Creek State Park (3.4 miles)
  • Sellwood Riverfront Park (3.5 miles)
  • Fir Grove Park (3.6 miles)

Pharmacies

  • Walgreens (1.2 miles)
  • Rite Aid (1.4 miles)
  • Walgreens (1.4 miles)
  • Fred Meyer Pharmacy (2.2 miles)
  • Stone Age Farmacy PDX (2.5 miles)
  • CVS Pharmacy (2.8 miles)
  • Rite Aid (2.9 miles)

Physicians

  • Legacy Medical Group-Raleigh Hills (1.8 miles)
  • The Portland Clinic (2.1 miles)
  • Reflex (2.4 miles)
  • Pediatric Associates Of The NW (2.5 miles)
  • Marshall, Katharine Providence Medical Group Saint Vincent (3.4 miles)
  • Pacific Medical Group (3.8 miles)
  • Virginia Garcia Memorial Health Center (4 miles)

Cafes

  • Panera Bread (2.5 miles)
  • Well & Good Coffee House (2.8 miles)
  • Starbucks (2.8 miles)
  • Dutch Bros Coffee (4.1 miles)
  • King's Hookah Lounge (4.4 miles)
  • Coava Coffee Roasters (4.8 miles)
  • Dutch Bros Coffee (4.9 miles)

Transportation

  • TriMet Bus Stop ID 3655 (2.9 miles)
  • Sunset Transit Center (3.6 miles)

Hospitals

  • Doernbecher Children's Hospital (3.2 miles)
  • Portland VA Medical Center (3.2 miles)
  • Shriners Hospitals For Children (3.3 miles)
  • Legacy Good Samaritan Medical Center (4.7 miles)

Theaters

  • Century Theater Cedarhill (4.2 miles)
  • Regal Pioneer Place (4.5 miles)
  • Regal Bridgeport Village ScreenX & IMAX (5 miles)

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