West Hills Health & Rehabilitation
Save5701 South West Multnomah Boulevard, Portland, OR 97219
For more information about senior living options: (844) 490-3973
West Hills Rehabilitation Center and West Hills Health and Rehabilitation is a place that draws a wide range of experiences from families and patients. Across dozens of voices, the common thread is that the staff can be incredibly kind, attentive, and dedicated, yet the overall experience often hinges on management decisions, consistent communication, and the realities of busy rehab floors. Several reviewers note that the therapy teams - especially PT and OT - can be excellent, and that some individual nurses, aides, and case managers stand out for their warmth and willingness to go the extra mile. On the other hand, there are persistent concerns about gaps in care, inconsistent responsiveness, and frustrations that bubble up when expectations aren't met or when basic needs aren't addressed promptly.
On the positive side, there are many heartfelt testimonials about the people who work there. Reviewers repeatedly mention staff who were kind, patient, and encouraging through the rehabilitation process. A patient who had surgery recovery praised not just the therapy staff, but the overall environment where "the therapy team is awesome and treat everyone with such respect," and even singled out a therapy director, noting how personal attention helped motivate progress. Another reviewer described the place as one of the best care centers they had experienced, remarking that "EVERYONE is friendly and caring," from doctors to janitors. Specific staff members are singled out for praise: Trent Smith, the therapy director, is repeatedly mentioned as someone who helped a patient engage in their rehab in meaningful, motivating ways; a patient named Hunter is celebrated for outstanding, caring service; and a case manager earned high marks for being excellent during a stay with a loved one. Some reviewers even highlight the facility's welcoming policies, such as allowing pets to visit, which can be a meaningful comfort for families and patients alike.
Yet these bright spots sit alongside frequent complaints that point to serious systemic issues. One mother's experience after a joint replacement exemplifies the core safety and care concerns: on the second day, the family was told the patient would be sent to the hospital with "heart attack symptoms," only to discover at the hospital that the symptoms were actually severe constipation, stemming from medications that had not been administered as ordered. The reviewer describes a broader pattern of neglect in basic needs and comfort - food described as "AWFUL," with an anecdote about being served a spoonful of frozen carrots for dinner, and the assertion that hospital food would have been better. The family's frustration with follow-through and attention to comfort is palpable, as is the heartbreak for the elderly residents who cannot advocate for themselves. In this view, the hospital-like environment is overshadowed by concerns that orders aren't followed, with important routines like Miralax administration omitted, leaving a patient in distress.
Communication is another recurrent fault line. Several reviewers report terrible communication with the facility, including a promise to investigate a caregiver's missing package that went unaddressed for weeks, and a pattern of unreturned calls and unanswered messages. One family describes a situation where a simple gift parcel was delivered to the front desk and signed for by someone who never handed it to their loved one, followed by weeks of voicemail messages and no return calls. The fear expressed is not only about a single missing item but about a broader risk: if communication is this poor, how would care be when a patient truly needs urgent attention? There are also accounts of rude behavior and poor bedside manner, including nurse's station staff and a receptionist who left a friend visiting a relative feeling uneasy about the care environment. Some reviewers point to staffing gaps and high turnover, with "travellers" or temporary staff contributing to inconsistent levels of care and accountability.
Safety and clinical care add another layer of concern. Reviewers recount real and alarming incidents: beetles crawling on a patient's wall shortly after arrival, delayed assistance with basic needs like going to the bathroom, and a medical adjustment (stopping a water pill) that allegedly led to a patient's decline in condition - retention of water, confusion, a fall, and ultimately a hospitalization. In one pointed case, a reviewer claimed that several doctors confirmed the issue was preventable and tied to medication management, prompting a move to another facility. There are also themes around falls and the management of pain medications, with one family recounting a long delay in administering pain relief and another describing rooms and care environments that felt unsafe or lacking in proper monitoring. These stories underscore serious concerns about how well the facility prioritizes patient safety, hydration, medication timing, and prevention of complications.
Despite the troubles, the overall picture remains nuanced. A number of families report genuine progress in therapy and a sense that their loved ones were being helped to regain strength and return home. Some patients arrive with equipment ready and clean, and they leave feeling improved and more confident in their recovery. The contrast between the best and worst experiences is stark: some encounters feel deeply reassuring, with thoughtful care plans, attentive case management, and visible strides in rehabilitation; others feel fragmented, with unanswered questions, inconsistent care, and experiences that leave families anxious about whether their loved ones are truly being looked after. The best certain reviewers can offer is a candid warning that outcomes at West Hills can vary dramatically from one day to the next, depending on who is on shift, how well communication is managed, and how quickly staff respond to requests for pain management, nourishment, or assistance.
For anyone considering West Hills for themselves or a loved one, the message is clear: there can be outstanding care and inspiring rehabilitation when the right team is in place and the system functions smoothly, but there are real, documented instances of miscommunication, delayed care, and concerns about basic comfort and safety. If you're evaluating this facility, it may be worth asking pointed questions about how orders are communicated and followed, how quickly pain medications and meals are delivered, what steps are taken to prevent falls and hydration issues, and how the facility handles incident reports, missing items, and guest communication. Meeting with a therapy director, requesting to observe the therapy process, and confirming a consistent point of contact for family questions - like a dedicated case manager - could help set expectations and improve the odds of a positive experience for your loved one.
West Hills Health & Rehabilitation in Portland, OR is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. With a focus on providing comfort, convenience, and an enriched lifestyle, this community is designed to promote independence and enhance overall well-being.
Residents at West Hills Health & Rehabilitation can take advantage of numerous amenities including a beauty salon for all their grooming needs, cable or satellite TV for entertainment, access to community-operated transportation for outings and appointments, and a computer center to stay connected with loved ones. The fully furnished living spaces provide a cozy and comfortable environment, while the gaming room offers opportunities for socializing and relaxation.
The community also features a beautifully maintained garden and outdoor space where residents can enjoy fresh air and nature. Housekeeping services ensure that the living spaces are kept tidy and clean. The dining room offers restaurant-style dining with special dietary restrictions accommodated, ensuring that residents receive delicious and nutritious meals.
For intellectual stimulation, there is a small library where residents can indulge in reading or participate in book clubs. Telephone access allows easy communication with loved ones, while transportation arrangements are available both for non-medical purposes as well as for doctors' appointments. A wellness center offers various programs to promote mental well-being.
Residents at West Hills Health & Rehabilitation receive comprehensive care services such as 24-hour call systems and supervision to ensure their safety around the clock. Assistance with activities of daily living like bathing, dressing, and transfers is provided by trained staff members. Medication management ensures proper administration of medications, while meal preparation takes into account specific dietary needs such as diabetes diets or special restrictions.
The community also prioritizes social engagement through concierge services that cater to individual preferences and interests. Fitness programs keep residents active and healthy, while planned day trips offer exciting opportunities for exploration. Resident-run activities encourage participation from all residents to foster a sense of belonging within the community. Scheduled daily activities provide structure and entertainment throughout the day.
West Hills Health & Rehabilitation is conveniently located with several amenities nearby, including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This allows residents to easily access various services and resources in their community.
Overall, West Hills Health & Rehabilitation offers a warm and inviting environment that promotes both physical and mental well-being for its residents. With a wealth of amenities and care services available, residents can enjoy a comfortable and enriching lifestyle while receiving the assistance they need for optimal quality of life.
West Hills Health & Rehabilitation is located at 5701 South West Multnomah Boulevard, Portland, OR 97219 in Washington County, Oregon
West Hills Health & Rehabilitation on seniors.fyi includes 7 photos including images showing interior, landscaping, dining, decor, building, fireplace, outdoor, trees, and more.
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