5737 North East 37Th Avenue, Portland, OR 97211
For more information about senior living options: (844) 490-3973
It is by far the best-run facility the reviewer has experienced. Juli Powers is regarded as the best, consistently on top of everything and responsive to emails and calls. The staff are nice and seem to care about the patients. The facility has wonderful staff. The food is great and healthy.
The facility is poorly run and described as a trash heap by neighbors. It routinely shuts down the street for construction, and it looks worse each time they "finish." The dining room roof collapsed and has not been repaired. The food is consistently awful, with cold sausage and watered-down juice. Pain medication and prescribed diets are not provided timely, causing patients to suffer. Staff rarely answer the phone or return calls, making it hard to reach a loved one. There are accounts of neglect leading to life-threatening events, including near-death experiences and amputations. Rehabilitation care is delayed or neglected, with the facility prioritizing billing over patient care. The building is dirty, smells of urine, and shows significant disrepair, including non-working outlets and no bathrooms in patient rooms.Fernhill Estates in Portland is best suited for families that want a facility where front-line administration and a core of caring staff can be reliably accessed, and where hands-on, ongoing family involvement is expected and valued. The strongest takeaway for decision-makers is the impression that a responsive administrator can make daily coordination feel manageable - exemplified by repeated praise for one leader who returns email and calls promptly. That kind of accessibility matters here because many other operational areas are uneven. In short, this community can work for families who are prepared to stay engaged and press for timely updates, while understanding that the underlying systems may require constant oversight.
Those weighing alternatives should focus on the essentials: dependable medical oversight, consistent rehabilitative therapy, timely medication management, and a living environment that is clean, safe, and well-maintained. Multiple reviews raise concerns about gaps in communication, delayed or missed medications, and slow responses during crises. If a resident needs rapid pain control, immediate post-hospital follow-up coordination, or a rehab program with predictable, daily pacing, Fernhill Estates may fall short. For families prioritizing transparent, proactive clinical care and a consistently well-kept setting, exploring other options is strongly advised.
On the upside, the proven point of contact and certain staff members who convey genuine care can provide a practical buffer against some day-to-day frustrations. The most credible positives center around administrative accessibility and personal attentiveness from a few members of the team. For families who can leverage those relationships, and who can consistently track and escalate concerns, these strengths may ease some tension around care planning and resident advocacy. Still, these advantages are not universal and depend on stable staffing and ongoing family involvement to translate into reliable outcomes.
The dominant thread of the reviews, however, is a pattern of serious concerns that outweigh the perceived benefits. Persistent reports of unreturned calls, unanswered requests, and family members being sidelined during health events signal a fundamental communication breakdown. Medication management lapses and delayed pain control have real, tangible consequences for resident well-being, including at least one account of severe harm attributed to delayed care. Environmental red flags appear as well: odors, outdated or poorly maintained facilities, limited privacy, and inconsistent quality in dining and rooms. The rehab experience, when described, often falls short of expectations, with delayed therapy initiation and questions about whether the program is aligned with resident needs.
Practical, decision-focused guidance for families is to plan a careful, questions-driven visit. Inquire about concrete processes: how med administration is tracked and verified, how urgent updates are communicated, the daily timetable for therapy, and the contingency plan if staff shortages arise. Request recent licensing and inspection documentation, staffing ratios, and the maintenance log for critical systems. Set a clear expectation for timely communication and define a threshold for what constitutes acceptable responsiveness. If the facility cannot meet those benchmarks, consider a trial period only if it comes with strong safeguards and a predefined exit plan.
The bottom line is clear: Fernhill Estates can serve as an option for families who value approachable administration and are prepared to supervise care closely. For those prioritizing consistent, high-quality medical oversight, reliable rehab, and a consistently clean, well-maintained environment, stronger alternatives should be pursued first. The body of feedback suggests a real risk that care quality will hinge on ongoing advocacy rather than systemic reliability. Decision-makers should weigh the comfort of a responsive administrator against the potential costs of repeated care gaps, and choose a path that aligns with the resident's clinical needs and the family's capacity to oversee daily care.
63 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Portland International (2 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Fernhill Estates is an assisted living community located in Portland, Oregon. Our community offers a wide range of amenities and care services to ensure that our residents are comfortable and well-cared for.
In terms of amenities, we provide a beauty salon for residents to enjoy pampering and grooming services. We also offer cable or satellite TV for entertainment purposes. Our community operated transportation makes it easy for residents to get around the area, whether it's running errands or attending appointments.
We have a computer center where residents can access technology and stay connected with loved ones. Our dining room provides restaurant-style meals prepared by our skilled chefs. Residents can also enjoy fully furnished apartments with private bathrooms and kitchenettes for added convenience.
For recreational activities, we have a fitness room where residents can engage in physical exercise and maintain their overall health and wellness. Additionally, our gaming room offers opportunities for socializing and fun with fellow residents. Our outdoor space includes a garden where residents can relax and appreciate nature.
Housekeeping services are provided to ensure that our residents' living spaces remain clean and tidy. Move-in coordination is available to assist new residents in settling into their new home seamlessly. A small library is also on-site, offering a quiet space for reading and relaxation.
Our care services include 24-hour call system and supervision, ensuring that assistance is readily available whenever needed. Staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure that residents take the right medications at the right times.
We prioritize the dietary needs of our residents by offering diabetes diets as well as accommodating special dietary restrictions if needed. Meal preparation and service are provided so that residents can enjoy nutritious meals without having to worry about cooking.
In terms of activities, we offer concierge services to assist with any requests or planning needs our residents may have. Fitness programs are available to promote physical wellbeing. Planned day trips allow residents to explore the local area and enjoy new experiences. Resident-run activities and scheduled daily activities provide opportunities for socializing and engagement.
In terms of nearby amenities, our community is conveniently located near cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that our residents have easy access to a variety of services and recreational opportunities.
At Fernhill Estates, we strive to create a comfortable and enriching environment for our residents. Our dedicated staff members are committed to providing exceptional care and ensuring that our residents' needs are met with compassion and respect.
Fernhill Estates is located at 5737 North East 37Th Avenue, Portland, OR 97211 in Multnomah County, Oregon
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