Village Health Care

Pros

• The majority of CNA staff are considerate, kind, and competent, making residents feel cared for.
• Some kitchen staff create good quality food when given the opportunity.
• Many long-term staff members exhibit patience and caring attitudes toward family members.
• Special requests for food are honored, and the meals are decent and readily available.
• There is a basic outdoor area where residents can enjoy some time outside.
• Several CNA staff have been praised for their hard work and dedication to residents' care.

Cons

• Pain management was ignored for over 36 hours, with no communication from medical staff regarding prescribed medications.
• Despite multiple assurances that insurance coverage would be handled, the individual continued to receive invoices months after discharge.
• Basic information about facility processes was poorly communicated, leading to confusion and contradictory statements from administrative staff.
• The atmosphere in the facility felt chaotic, with many staff members seemingly uninformed about patient care protocols.
• There were inadequate medical supplies available for CNA staff, forcing them to use inappropriate substitutes for patient care needs.
• The quality of food served was inconsistent and often relied heavily on prepackaged items rather than fresh, homemade options.
• Family members reported a lack of engagement and oversight in caring for residents, particularly those with special needs like low vision or mobility issues.
• There were reports of missing personal belongings belonging to residents, raising concerns about security and proper handling of clothing.
• Physician visits were infrequent and brief, leading to inadequate medical attention and neglect of patient care plans.
• Residents experienced abrupt changes in pain medication management without proper monitoring or explanation from the staff.

Review

Village Health Care: A Multifaceted Experience of Care and Neglect

The reviews from former residents and family members of Village Health Care paint a complex picture of the facility, characterized by both genuine care from some staff members and significant issues in administration, communication, and patient management. Many reviewers expressed deep concern over the quality of medical care, particularly in relation to pain management. One resident reported being ignored for 36 hours after not receiving a scheduled medication dose. Despite reassurances that a physician or physician's assistant would address their concerns, no one came to provide an explanation or assistance during this critical time. This sentiment was echoed by several others who faced difficulties in getting timely pain relief, indicating a systemic issue affecting those requiring consistent medical attention.

Communication—or lack thereof—was another major point of frustration among those who experienced Village Health Care. Family members articulated repeated attempts to clarify insurance coverage with staff but were left dissatisfied even months after discharge, still receiving invoices despite assurances that matters would be resolved. Instances of conflicting information were common; patients and families often encountered administrators who contradicted each other within days about basic procedures and policies. Such inconsistencies fostered an environment filled with confusion rather than clarity, contributing to the overall chaotic atmosphere described by many visitors.

Patients spoke highly of the Certified Nursing Assistants (CNAs), praising their dedication, kindness, and competence in providing hands-on care. However, it was clear that CNAs often operated under difficult conditions due to insufficient support from upper management and administrative staff. Reviewers noted shortages of essential medical supplies like diapers and disposable chucks, forcing CNAs to improvise using washcloths instead. The disparity between dedicated front-line staff and a disorganized administrative structure was evident—while the CNAs aimed to deliver quality care, they were often handicapped by inadequate resources and oversights from higher-ups who seemed more focused on financial constraints than on patient welfare.

Food quality emerged as another contentious issue at Village Health Care; while some meals prepared by kitchen staff received positive remarks for being decent or even good when made fresh, there was a pervasive reliance on pre-packaged corporate food items that led to uneven dining experiences for residents. Many reported excessive use of sugar or artificial sweeteners across menus without adequate access to fresh fruits or vegetables—a complaint highlighting an apparent disregard for nutritional balance in meal planning.

Concerns also emerged regarding resident safety and privacy during their stay at Village Health Care. Reports indicated instances where personal belongings went missing—clothing apparently lost during laundering processes—and incidents where residents faced neglectful practices that jeopardized their dignity using inadequate bathroom accommodations. One reviewer described how their mother’s room remained dark unless family members intervened—a situation exacerbated by restrictive visitation rules implemented during Covid-19—which heightened worries about neglected well-being among vulnerable patients unable to advocate for themselves effectively.

The atmosphere at Village Health Care appeared cold and institutional rather than homelike; despite its cleanliness, reviewers likened it more closely to a hospital environment than a nurturing assisted living facility. Although many longtime staff members reportedly maintained friendly interactions with families throughout visits, their limited engagement with residents raised concerns about whether all needs were being adequately met given the high demands placed on them due primarily to staffing challenges.

In conclusion, while some aspects of care at Village Health Care—including efforts displayed by CNAs—offered glimpses into compassionate nursing practices amid adversity., serious flaws persist throughout various operational levels within this facility's framework.. The testimonials reveal calls for improvement focused upon enhancing communication systems between administrative bodies alongside bolstering resource provisions designed specifically around both delivering medical assistance effectively while ensuring every resident receives timely attention according individual health needs—ultimately aiming towards fostering not just compliance but true comfort through sincere healthcare support that should remain paramount within any caregiving establishment honoring human dignity above all else.

This area of Gresham, Oregon, offers a convenient and diverse selection of amenities for seniors looking to settle down. With multiple pharmacies within a short distance, access to healthcare is readily available. Additionally, there are several physician offices nearby for medical needs. Places of worship like St Henry Catholic Church provide opportunities for spiritual engagement. For recreation and leisure, there are various parks in the vicinity such as Gresham Main City Park and Happy Valley Park. An array of dining options including Jazzy Bagels and Olive Garden cater to different tastes. The presence of cafes like Dutch Bros Coffee and Starbucks offer pleasant spots for socializing or relaxation. Close proximity to hospitals like Legacy Mount Hood Medical Center ensures easy access to healthcare services when needed. Overall, this area provides a well-rounded environment with essential amenities for seniors considering a peaceful and convenient lifestyle in Gresham.

Pharmacies

• Walgreens (0.2 miles)
• Rite Aid (1.2 miles)
• Rite Aid (2.3 miles)
• Walgreens (3.1 miles)
• Rite Aid (3.1 miles)
• Walgreens (3.1 miles)
• Herbalist Farmer (3.6 miles)

Physicians

• Rockwood Medical Offices (1.8 miles)
• Dr. Steven Clark & Associates (2 miles)
• Jon Wesley Crew (2.4 miles)
• Eastside Periodontics (2.7 miles)
• Rose City Urgent Care & Family Practice (3.3 miles)
• Buckman Christy R MD MD (3.5 miles)
• Mt Hood Women's Health (3.8 miles)

Places of Worship

• St Henry Catholic Church (2 miles)
• East Hill Kid City (2.3 miles)
• St Rose Catholic Church (7.2 miles)

Parks

• Gresham Main City Park (2.2 miles)
• Tsuru Island (2.3 miles)
• Happy Valley Park (3.6 miles)
• Imagination Station (4.2 miles)
• Lents Park (4.5 miles)
• Southern Lites Park (5.1 miles)
• Mt. Tabor Park - Off Leash Area (5.6 miles)

Restaurants

• Jazzy Bagels (2.3 miles)
• Heidi's Restaurant And Bakery (2.9 miles)
• Subway (3.1 miles)
• Del Taco (3.2 miles)
• Olive Garden (3.3 miles)
• Burger King (3.3 miles)
• Five Guys Burgers & Fries (3.5 miles)

Cafes

• Dutch Bros Coffee (2.3 miles)
• Black Rock Coffee Bar (3.8 miles)
• Starbucks (4.3 miles)
• Panera Bread (6.2 miles)
• Common Grounds Coffee House (6.9 miles)
• Keeper Coffee Co. (6.9 miles)
• Starbucks (7.1 miles)

Hospitals

• Legacy Mount Hood Medical Center (3.7 miles)
• Adventist Medical Center (4.2 miles)
• Kaiser Sunnyside Medical Center (5.9 miles)

Theaters

• Century 16 Eastport Plaza (4.7 miles)

Transportation

• TriMet Hollywood/NE 42nd Ave Transit Center (7.5 miles)