Mitchell Manor
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315 West Electric Avenue, Mcalester, OK 74501
For more information about senior living options: (844) 490-3973
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Mitchell Manor in McAllister has inspired a spectrum of experiences from families and visitors, ranging from radiant praise to deep disappointment. On one front, many people who moved a loved one there or visited recently speak of extraordinary kindness, attentiveness, and personal attention. One family member wrote with gratitude that their husband had been at Mitchell Manor for three years and that no one had been kinder or more attentive. They specifically highlighted the administrator's personal gesture of coming out to say goodbye, the way the staff helped with packing, and the many staff who came down to offer their respect and goodwill. They described the care team as "amazing in every aspect," with the resident's perception of the food being "the very best." The director of nurses was singled out as "amazing," intelligent, and highly helpful during a move, with particular appreciation for her knowledge of VA contracting facilities and her ability to guide the family to make the best decision. In short, for some residents and their families, Mitchell Manor represents a compassionate, well-supported environment with strong leadership and a positive culture.
Across multiple brief, affirmative notes, reviewers praised the staff as "very nice," the facility as "very clean," and the overall experience as "a great place." Several mentions emphasized the quality of care, the cleanliness of the surroundings, and the warmth of the people who worked there. Several people also credited Mitchell Manor with understanding and navigating VA contracts, which proved pivotal for some families in arranging and funding long-term care. The consistency of kindness and the sense that staff were truly looking out for residents' well-being appeared as recurring threads in these favorable observations.
Yet beneath the praise there is a substantial vein of concern that repeats across several posts. A number of visitors complained that the facility's services, food, and especially communication did not match the cost. One post claimed that the establishment wants to empty people's bank accounts and "get the State to pay," suggesting financial practices that felt predatory to the writer. Personal items being misplaced or unaccounted for, and a lack of accountability when things went missing, were common grievances. Several reviewers noted inconsistent staffing morale, with some workers reportedly disliking their jobs but staying out of a sense of duty to the residents. There were complaints that when residents did not eat, staff would remove and not return plates promptly, a small detail that some felt reflected broader care lapses. The smell of marijuana was mentioned as an odorous indicator of improper activity, with a clear impression among some reviewers that safety and quality of life were compromised.
Other posts lamented a general lack of communication. People reported long holds and endless transfers when attempting to reach the facility by phone, with promises of callbacks often not fulfilled. One reviewer described receiving a bill for a VA-funded stay long after the veteran had left, with questions about why charges were being billed when coverage should have been 100% by VA. The sentiment was that better communication, especially around billing and VA coordination, would be a substantial improvement and that the financial side of the operation could overshadow the care experience.
There are also strongly negative, almost visceral, testimonials. A number of reviewers labeled the facility as the worst nursing home they had encountered, with exhortations not to go there. One veteran's family member recounted a frightening scene involving a relative in hospice: the patient placed at the end of a hall, a closed door, a long delay before a nurse responded to a call light, and a room that had become filthy with vomit and other waste. Complaints described unsanitary conditions, including a couch stained with urine, trash on the floor, and a lack of basic cleaning supplies such as hand sanitizer. The language was blunt and the indignation palpable - these accounts portray a facility that fell far short of expectations for some families and patients.
In addition to these incidents, there are comments about visitation and patient rights. A particularly harsh view claimed residents were treated as numbers, and that visiting policies prevented friends or family from visiting certain residents if those visitors previously worked at Mitchell Manor, a sentiment that underscores fears about restriction and dignity. This perspective sits alongside other, more balanced notes lamenting a lack of consistency in care and communication but also acknowledging moments of excellent staff interaction.
Overall, the narratives present a facility with real, commendable strengths and equally real, serious concerns. On the positive side, families repeatedly describe compassionate care, strong attention from leadership, clean environments, good meals, and effective navigation of VA contracts. On the negative side, there are repeated complaints about poor communication and billing practices, missing personal belongings, variable staff morale, perceived safety issues, and troubling sanitation problems in some areas. Several reviews call for smarter management and better administrative systems, while others emphasize that the human touch - watchful, kind, reliable caregivers - remains a bright spot in otherwise challenging circumstances.
For families evaluating Mitchell Manor, these testimonials suggest a facility where excellent care and genuine kindness can be found, especially when leadership and VA coordination align with the resident's needs. However, they also highlight a pattern of concerns around communication, accountability, and cleanliness that may require careful oversight and ongoing improvements. As with many long-term care choices, experiences appear to vary by shift, department, and individual staff, making personal visits, direct conversations with administrators and nurses, and checking current references essential steps in determining whether Mitchell Manor will be the right fit for a given resident and family.
Mitchell Manor in Mcalester, OK is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community is fully furnished and includes private bathrooms, cable or satellite TV, and Wi-Fi/high-speed internet access.
Residents can enjoy various activities and socialization opportunities with the availability of a gaming room, small library, fitness room, and outdoor space. The community also provides transportation services for non-medical purposes, such as community operated transportation and transportation arrangement for dining or day trips.
For those who require assistance with daily activities or have specific dietary requirements, Mitchell Manor has 24-hour supervision and an activities of daily living assistance program. Assistance with bathing, dressing, transfers, meal preparation and service are readily available. Special dietary restrictions are also accommodated.
The community places a strong emphasis on mental wellness with its mental wellness program. Additionally, medication management is provided to ensure the well-being of the residents.
Located conveniently near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals,and transportation options ensure that residents have easy access to essential services and amenities in the surrounding area.
Overall, Mitchell Manor in Mcalester, OK strives to create a comfortable and caring environment where residents can thrive while receiving personalized care and enjoying a variety of amenities and activities.
Mitchell Manor is located at 315 West Electric Avenue, Mcalester, OK 74501 in Pittsburg County, Oklahoma
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