Hill Nursing Home

Pros

• The lobby area has great potential for improvement with new equipment and furniture to enhance the overall atmosphere.
• There is a strong desire for additional nursing staff, which would greatly benefit the care provided to residents.
• Residents appreciate the efforts made to improve phone communication and reduce hold times, leading to a more positive experience.

Cons

• The lobby is in need of new equipment and furniture, which negatively impacts the overall impression of the facility.
• There is an inadequate number of nursing staff available to properly care for residents, leading to diminished quality of service.
• Many callers experience rudeness when their calls are answered, contributing to a frustrating customer service experience.
• Long hold times on the phone create additional stress for those trying to reach the facility, indicating a lack of efficiency in communication.

Review

In recent evaluations of a local healthcare facility, a range of concerns and suggestions have emerged from residents and their families regarding the quality of service, environment, and staffing. A prevalent theme among these reviews is the urgent need for improvements in both equipment and furniture within the lobby area. The entrance to any healthcare facility serves as a critical first impression, and it is essential that it reflects care, functionality, and a welcoming atmosphere. Residents noted that the current state of the lobby does not meet these expectations; outdated or inadequate furniture can detract from the overall experience for both visitors and residents alike. Upgrading this space with modern furnishings and efficient equipment would not only enhance comfort but also convey a sense of professionalism and commitment to patient care.

Additionally, concerns about nursing staff were highlighted prominently in multiple reviews. Families expressed their desire for an increase in the number of nursing personnel available to tend to residents’ needs. This shortage can lead to feelings of neglect among those receiving care, ultimately affecting their overall well-being. Increased staffing levels could ensure more personalized attention for each resident, which is crucial in fostering trust between caregivers and patients. An enhanced team of qualified nurses would also facilitate timely interventions when necessary, thereby improving health outcomes significantly.

Further compounding the frustrations expressed by residents' families was feedback regarding communication practices within the facility. Reviewers pointed out that interactions over the phone frequently resulted in rudeness from staff members. Customer service represents an integral aspect of any healthcare environment; thus, maintaining professionalism—especially during phone interactions—is paramount. Instances where families felt dismissed or encountered unfriendly behavior heightened their anxiety surrounding their loved ones' wellbeing. Addressing this issue through training programs focused on empathy and effective communication skills could transform these experiences into more positive exchanges.

Moreover, long hold times when attempting to contact staff exacerbate these issues further. Many individuals reported feeling frustrated after being kept on hold for extended periods before finally reaching someone who could assist them with their inquiries or concerns about resident care. Such delays can create unnecessary stress for family members seeking reassurance about their loved ones’ conditions or requests for specific support services—information that should ideally be readily accessible without causing undue strain.

In light of these review statements, it's clear that comprehensive improvements are needed across various facets of this facility's operations—from rejuvenating physical spaces like lobbies to fine-tuning patient-staff ratios and enhancing overall communication strategies with families seeking assistance or information regarding care processes.

To summarize briefly, investing in new equipment and better furniture while increasing nursing staff would provide immediate benefits to both residents’ quality of life as well as family peace of mind. Likewise, prioritizing respectful interaction over phone lines coupled with reduced wait times when callers seek information will create a far more conducive environment wherein all individuals feel valued as part of their healthcare journey–ultimately leading toward higher satisfaction ratings within this critical community service sector.

Restaurants

• Jake's Brickhouse Grill (0.5 miles)
• Fat Cats (0.6 miles)
• The Red B Restaurant (0.6 miles)
• Braum's (1.1 miles)
• A J's Steak & Pasta (1.6 miles)
• Choctaw Casinos (1.6 miles)
• Taco Bell (1.9 miles)

Physicians

• My Doctor Pediatrics and Urgent Care (0.6 miles)
• Kiamichi Family Medical Center (1 miles)
• STAThealth Clinic (1.1 miles)
• Medical & Surgical Clinic (1.4 miles)
• Fmc Idabel (1.7 miles)
• Idabel Childrens Clinic (1.8 miles)
• Medical Surgical Clinic (1.8 miles)

Places of Worship

• Central Baptist Church (0.6 miles)
• Community Faith Fellowship (0.6 miles)
• Catholic Church (0.7 miles)
• First Baptist Church (0.8 miles)
• First Presbyterian Church (0.9 miles)
• St Luke's Episcopal Church (1.4 miles)
• Jesuschurch (1.5 miles)

Pharmacies

• Chandler-Hewitt Rexall Drug (0.6 miles)
• City Drug (0.6 miles)
• Simpson's Pharmacy (10.3 miles)
• Walmart Pharmacy (10.5 miles)
• Pruett's Food (10.6 miles)
• Pruett's Pharmacy (10.6 miles)
• Sherrill's Pharmacy (10.8 miles)

Transportation

• U-Haul Moving & Storage (0.7 miles)
• U-Haul Neighborhood Dealer (1 miles)
• 99:1 Missionary Aviation (1.4 miles)
• Robert's Rides (2.4 miles)

Cafes

• Busy Bee 2 (1.1 miles)
• Punkin's Coffee House (1.4 miles)
• The Huckleberry Cafe (10.8 miles)
• Hochatown Coffee Central (19 miles)
• Okie Girls Coffee & Ice Cream (20.1 miles)
• Sunflowers Cafe (23 miles)
• The Wild Rose (23.1 miles)

Hospitals

• McCurtain Memorial Hospital (1.8 miles)

Parks

• Beavers Bend State Park Nature (18.3 miles)
• Beavers Bend National Park (18.4 miles)
• Hochatown State Park (18.7 miles)
• Cedar Creek Recreation Area (22.3 miles)