Broken Bow Nursing Home
Save700 West Jones, Broken Bow, OK 74728
For more information about senior living options: (844) 490-3973
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Broken Bow Health and Rehab (BBHR) emerges in these voices as a facility of sharp contrasts. Some reviewers express a deep sense of gratitude for the care their loved ones receive, while others paint a picture of neglect, fear, and upheaval. The tapestry of remarks spans praise for kindness and cleanliness to accusations of dangerous lapses in oversight, and even claims of abusive incidents. Taken together, the latest observations sketch a place that people feel is in flux, with both bright spots and serious concerns coexisting.
On the negative side, a number of reviewers describe alarming gaps in basic safety and responsiveness. One account centers on a mother who suffered a stroke and who allegedly goes hours without being checked, raising fears that another stroke could occur without timely intervention. The reviewer casts this as a life-threatening risk, using strong language to urge that the facility be shut down and shut down permanently, even suggesting that ownership be blocked from reselling. There are also piercing accusations about a cover-up of an injury to an elderly resident, with claims that the incident wasn't acknowledged for days and that the family only learned of it after someone outside the facility intervened. The same voices condemn what they view as a system-wide failure to attend to residents' urgent needs, implying a pattern of neglect and mismanagement.
Amid these grave concerns, the reviews acknowledge that BBHR has undergone notable changes under new ownership. The facility is described as having a relatively new ownership and management team since February, with a completely new rehab department that supposedly has helped several residents return home. In this camp, reviewers point to tangible improvements: remodeled shower rooms, significant ongoing changes throughout the building, and a sense that the rehab program is shifting toward more successful discharges. One reviewer claims that five people have been helped to return home since the new leadership took over, presenting that figure as evidence of real progress.
In parallel with the concerns, there are also strong affirmations from staff and residents about positive experiences. An aide describes a workplace where the staff treat residents like family and consistently look out for their loved ones. That voice emphasizes a sense of pride in the new rehabilitation program and asserts that the team cares deeply for patients, treating them as if they were their own family. Other testimonials align with this sentiment: stories of a caring environment where therapy has helped many residents regain strength and mobility, and where employees feel respected and motivated to do good work. For some families, the facility is portrayed as a place that genuinely supports recovery and fosters a trustworthy community.
Several specific personal endorsements underscore an opposing but compelling narrative. A married reviewer recounts that their husband experienced rehabilitation at BBHR and that the physical therapists, along with the rest of the staff, were "amazing" and treated the patient like family. They speak of meeting needs with attentiveness and compassion, and of a rehabilitation path that encouraged stepping toward independence. Another account echoes this sentiment, claiming that the therapy program has rehabilitated many residents to their prior levels of strength and mobility, and that the facility is a solid place to work - one where staff feel respected and residents' well-being is prioritized.
Yet the picture remains unsettled due to persistent criticisms of staff behavior and communication. One reviewer labels the facility as "rude, hateful, incompetent," focusing on a specific staff member named Kim Dye, whom they describe as the rudest person they have met. They recount an interaction in which she spoke to them condescendingly and refused to explain herself, even threatening to call the police if they did not leave. The complaint describes a lack of patience and compassion for elderly residents, and a belief that those in public-facing roles should not be in such care environments if they cannot treat people with respect. That perspective is strong enough that a formal complaint with the state was reportedly filed, contributing to a climate of distrust for some potential visitors.
Compounding the concerns about patient care are ongoing accessibility issues. A separate voice notes that no one answers the phone and that it can be impossible to reach the facility, adding to frustrations for families seeking information or updates. In combination with the allegations of elder care lapses, the difficulty of making contact can intensify anxiety for those trying to navigate a loved one's care needs and transitions.
Taken together, these reviews present a complex picture of BBHR: a facility undergoing a period of transition that includes impressive improvements in rehabilitation programs and employee pride, alongside serious accusations about safety, responsiveness, and staff conduct. The new ownership and revamped therapy services appear to have produced meaningful gains for some residents, with multiple accounts of people returning home after successful rehabilitation. At the same time, other families insist that critical safety checks, rapid responses, and respectful communication are not consistently in place, even alleging misconduct. For anyone consideringBBHR, the range of experiences suggests that checks and clarifications - current staffing, safety protocols, and treatment standards - are essential to make a well-informed judgment about the quality of care today.
Broken Bow Nursing Home in Broken Bow, OK is a well-equipped and comfortable assisted living community that offers a wide range of amenities and care services to ensure the wellbeing and satisfaction of its residents.
The community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV for their entertainment. Community-operated transportation is available for easy access to nearby locations, and there is also a computer center for those who have technology needs.
Residents can enjoy delicious meals in the dining room with restaurant-style dining. For those who prefer to cook on their own, there is a kitchenette available. Housekeeping services ensure that the living spaces are always clean and tidy.
There are plenty of recreational options at Broken Bow Nursing Home. Residents can stay active and fit in the fitness room or spend their leisure time in the gaming room or small library. The garden and outdoor space provide a serene environment for relaxation.
Additionally, the community offers move-in coordination assistance, so transitioning into the facility is seamless. Private bathrooms provide convenience and privacy, and telephone facilities keep residents connected to their loved ones. Wi-Fi/high-speed internet is available throughout, ensuring connectivity to the outside world.
In terms of care services, Broken Bow Nursing Home provides round-the-clock call system and supervision for peace of mind. Trained staff assist residents with activities of daily living such as bathing, dressing, and transfers. Special dietary restrictions including diabetes diets are catered to by professional meal preparation and service.
Medication management is offered to ensure that residents receive their prescribed medications on time. A mental wellness program promotes emotional wellbeing among residents.
Transportation arrangement is provided not only for non-medical purposes but also for doctor's appointments, making it convenient for residents to attend necessary medical visits.
The community organizes various activities including concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep residents engaged and socially active.
Furthermore, Broken Bow Nursing Home is conveniently located with nearby cafes, pharmacies, physicians' offices, restaurants, and places of worship for easy access to essential services.
Overall, Broken Bow Nursing Home offers a comprehensive assisted living experience with a focus on comfort, care, and an engaging lifestyle.
Broken Bow Nursing Home is located at 700 West Jones, Broken Bow, OK 74728 in McCurtain County, Oklahoma
Broken Bow Nursing Home on seniors.fyi includes 9 photos including images showing interior, decor, building, office, waiting area, natural light, workspace, aerial view, and more.
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