Jane Phillips Geriatrics Ctr in Bartlesville, OK

Pros

• They love the doctors, nurses, and staff.
• Dr. Nwaozo is the absolute best doctor in the emergency room.
• Dr. Nwaozo genuinely cares and tries to help to the best of her ability.
• The surgical staff are incredibly knowledgeable and kind.
• The Cardiac Rehab Team treats patients with respect, kindness, and makes them feel valued.
• Chelsea Gilliland's bedside manner is consistently excellent.
• The ER staff and physicians are friendly and professional.
• The imaging/MRI staff are great.
• The MRI technicians are very nice.
• The nurses and aides (Megan, Natalie, Jon, Rick, and Laloni) are caring, professional, and full of fun.
• The staff and faculty are outstanding; they are caring and friendly.
• The medical team is top-notch, thorough, and professional.

Cons

• The reviewer notes that the new phone system and outsourced billing are not customer-friendly.
• The calling experience is described as impersonal, akin to dealing with the IRS in India.
• Ascension Medical Group is accused of discrimination.
• The hospital is described as the worst medical center with alleged malpractice and premature discharges.
• Staff are described as unprofessional, disorganized, and lacking bedside manners.
• Billing is consistently wrong and difficult to fix, with issues routed to foreign-based billing.
• ER wait times are extremely long with little communication or updates.
• The facility is described as dirty and unsanitary, with HIPAA violations and public disclosures of patient information.

Review

Jane Phillips Geriatrics Ctr in Bartlesville is best suited for families seeking attentive, technically competent medical care for older adults, particularly when geriatrics, post-acute needs, and cardiac rehabilitation are central concerns. The clinical team, especially physicians and nursing staff, is repeatedly praised for compassion, steadiness, and hands?on expertise. For those who prioritize a caring bedside presence and thorough, knowledgeable clinicians who can manage complex geriatric issues, this center delivers solid, dependable medical leadership. The message here is clear: strong medical outcomes and real warmth from caregivers can be found within these walls. The flip side is that administrative and logistical friction - billing, scheduling, and front-door operations - can undermine otherwise solid care.

Alternatives should be considered by families who prize frictionless administration and transparent, predictable billing. A recurring thread in the reviews is outsourced billing and a phone system that makes direct contact with practitioners feel elusive. When the priority is straightforward financial responsibility and easy-to-navigate processes, a facility with clearer pricing, fewer handoffs, and smoother communications may prevent stress from creeping into what should be a straightforward care plan. This center can still serve well, but households that cannot tolerate opaque costs or repetitive routing questions should at least compare how other options handle billing, patient portals, and front-desk responsiveness.

On the upside, the pros are concrete and meaningful. The care teams consistently exhibit genuine care, with standout doctors and nurses who earn high marks for bedside manner, attentiveness, and the ability to calm anxious patients. In specialty areas, the cardiac rehab team earns particular praise for respect, advocacy, and practical support that helps patients regain confidence and function. Imaging and diagnostic staff are repeatedly described as friendly and skilled, turning even routine tests into positive experiences. When the right clinicians are on duty, patients and families experience a level of reassurance that makes challenging medical episodes more manageable and less frightening.

The most persistent drawbacks, however, are operational rather than clinical. Long ER wait times, uneven registration experiences, and instances of disorganization create a backdrop of frustration that can color the overall perception of care. Billing errors and the constant need to navigate multiple departments increase stress and erode trust, especially for families handling multiple appointments, transportation, and caregiving responsibilities. Several reviews highlight accountability gaps, suggesting that improvements in administrative workflow would meaningfully elevate the value of the clinical teams. In short, clinical excellence exists here, but it is too often offset by systemic inefficiencies that complicate the patient journey.

Privacy, consistency, and tone also emerge as cautionary notes. Several narratives point to challenges around information flow and HIPAA-adjacent concerns, underscoring the need for careful verification of how data and billing are managed. Patient experience appears contingent on the on-duty staff mix and the particular shift, with some encounters feeling rushed or impersonal and others unfolding with genuine warmth. For families managing high medical complexity, it is prudent to establish a consistent point of contact - a case manager or care coordinator - who can navigate referrals, appointments, and billing with the care plan, reducing the likelihood of miscommunication and missed steps.

Ultimately, the decision hinges on balancing clinical strength with operational friction. Jane Phillips Geriatrics Ctr delivers credible, compassionate medical care anchored by skilled nurses and physicians, with especially strong performance in cardiology rehab and imaging. The decisive question is whether the family can tolerate financial opacity and administrative bumps in exchange for reliable, high-quality clinical attention. For households prioritizing seamless administrative experience and guaranteed prompt ER responsiveness, exploring alternatives may be wise. If choosing this center, secure a concrete plan: confirm the primary physician's availability, request direct lines to care teams, and mandate a clear point of contact for billing. With explicit expectations and proactive coordination, the medical strengths can translate into a workable, supportive care path for elderly relatives.

This part of Bartlesville, Oklahoma offers a variety of amenities and services that cater to seniors looking for a peaceful and convenient living environment. With multiple places of worship, restaurants offering a range of dining options, cafes for casual meetups, physicians and hospitals for medical needs, pharmacies for easy access to medications, transportation services for getting around town, parks for leisurely walks, and a theater for entertainment, residents in this area have everything they need within close proximity. The presence of healthcare facilities and pharmacies ensure that seniors can easily access medical care when needed, while the parks offer opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a well-rounded community with all the necessary resources for senior living.

Places of Worship

• The Voice of The Martyrs (0.2 miles)
• H2O Church (0.2 miles)
• CrossRoads Baptist Church (1.9 miles)
• Wesleyan Church-Tristate Dist (2 miles)
• Adams Boulevard Church of Christ (2 miles)
• Good Shepherd Presbyterian Church (2.1 miles)
• Redeemer Lutheran Church (2.3 miles)

Restaurants

• Pies & Such (0.2 miles)
• Arby's (1.5 miles)
• Wendy's (1.9 miles)
• Mazzio's Italian Eatery (2 miles)
• Senor Salsa (2.1 miles)
• Sno Biz of Bartlesville (2.1 miles)
• Arby's Roast Beef (2.1 miles)

Cafes

• Daylight Donuts (0.4 miles)
• Jude's Health & Java House (3.3 miles)

Physicians

• Sheri L. Reinhard, MD (1.8 miles)
• Oklahoma Spine & Brain Institute (1.9 miles)
• Generations Family Medical Clinic (1.9 miles)
• Sweeten Medical Clinic (1.9 miles)
• Fresenius Kidney Care (1.9 miles)
• Jane Phillips Specialty Physicians (2 miles)
• Allergy & Asthma Clinic Of Green Country (2 miles)

Hospitals

• Bartlesville Surgery Center (1.9 miles)
• Jane Phillips Medical Center (1.9 miles)

Pharmacies

• CVS Pharmacy (2 miles)
• Express Rx Of Bartlesville (2.1 miles)
• Walgreens (2.1 miles)
• H & G Home Medical (2.2 miles)
• Vipersejuice.Com (2.2 miles)
• Walmart Pharmacy (2.4 miles)
• Walgreens (2.9 miles)

Transportation

• Enterprise Rent-A-Car (2.1 miles)
• Alamo (2.1 miles)
• U-Haul (3.2 miles)

Parks

• Okmulgee State Park (2.3 miles)
• Sooner Park Play Tower (3.2 miles)
• Sooner Park (3.2 miles)
• Hulah Cove Public Use Area (14 miles)

Theaters

• Regal Bartlesville Movies (3.3 miles)