Jane Phillips Geriatrics Ctr

Pros

• The doctors, nurses, and staff are caring and professional.
• Dr. Nwaozo is regarded as the absolute best doctor in the ER, with genuine care.
• The nursing and PCA staff are attentive, helpful, and compassionate.
• The dietary department goes above and beyond to accommodate patients' dietary needs.
• The Cardiac Rehab Team treats patients with respect and kindness; Tasha advocates for patients.
• Chelsea Gilliland in the ER has outstanding bedside manner and deep expertise.
• The surgical staff are knowledgeable, kind, and attentive, with prompt pain management.
• The ER team, including Dr. Osborne and nurse Allison, provides excellent care.
• The facility is described as awesome and capable by patients.

Cons

• The hospital's phone system and outsourced billing were criticized as not user-friendly, likened to dealing with the IRS in India.
• The hospital was accused of malpractice and of prioritizing charges over patient care, with a patient's wife nearly dying due to inaction.
• The ER experience was described as the most incompetent, with hours-long waits and poor triage leaving patients in severe pain without rooms.
• The facility was described as filthy and unsanitary, with blood and waste in restrooms and trash everywhere, and HIPAA violations when patient information was announced publicly.
• Staff were described as unprofessional with no bedside manners and rude receptionists.
• Personal data security was condemned, with allegations that the hospital's data was hacked and personal information was sold on the dark web.

Review

The collection of reviews presents a hospital experience that is deeply mixed. On one hand, many patients and family members sing the praises of the clinicians who treat them - the doctors, nurses, and support staff - whose compassion, skill, and bedside manner stand out even when other parts of the system let them down. On the other hand, there are frequent and specific complaints about administrative processes, billing and phone systems, wait times, privacy issues, and what some perceive as a culture of treating patients as numbers rather than people. Taken together, the reviews paint a picture of a facility with outstanding clinical talent and care in some teams, but with serious room for improvement in operations, communications, and patient experience.

A recurring thread of gratitude centers on the care delivered by individual practitioners. Dr. Nwaozo in the emergency room is repeatedly singled out as exceptional - the best doctor some patients have encountered, with a clear emphasis on genuine concern and proactive problem-solving. Other clinicians receive similar praise: Dr. Osborne is described as great, and the surgical staff as incredibly knowledgeable and kind. The orthopedic team is praised for expertise that surpasses other facilities a patient has visited. In the cardiovascular and rehab spaces, staff like Tasha and the Cardiac Rehab Team earn five-star regard for respect, advocacy, and ongoing support. Nursing staff, aides, and even those in ancillary roles (Megan, Natalie, Jon, Rick, Laloni, Chelsea Gilliland in the ER, and others) are repeatedly highlighted for their professionalism, warmth, and willingness to go the extra mile. In many of these accounts, the human touch - listening, compassion, and clear communication - elevates the experience, sometimes even when the hospital's systems feel strained.

Several reviews detail especially positive, life-affirming moments: an elderly sister admitted with low blood pressure and irregular heartbeat who received attentive care from nurses and a dietary team that went above and beyond to accommodate allergies and visual impairment; a patient who left with an identified infection treated promptly; and a family expressing deep gratitude for the care their loved one received in the surgical and rehabilitation programs. There are also accounts of swift, calm, and effective responses in the ER that left patients feeling cared for and confident in the treatment plan. In short, there is compelling evidence that when clinicians are allowed to do their jobs well and when their teamwork is smooth, patients walk away feeling grateful and protected.

Yet, alongside these glowing stories are persistent and specific criticisms that recur across multiple reviews. A number of patients express frustration with the hospital's administration, billing practices, and outsourced call handling, lamenting a system that feels impersonal and opaque. One reviewer compares calling the hospital to dealing with an IRS-like bureaucracy, lamenting a lack of direct access to their own practitioner's office and concerns about name spelling and recognition. Another review alleges discrimination by Ascension Medical Group and accuses the system of placing barriers between patients and timely, personalized care. There are also explicit negative claims about malpractice, improper triage, or delayed responses to serious conditions, including stories of assessments that appeared to overlook urgent needs and patients who later faced life-threatening complications or had to seek care elsewhere due to perceived inaction.

Wait times and triage experiences paint a consistently frustrating picture. Several reviewers describe long waits, hours in the ER waiting room, and triage that seemed to deprioritize patients with real emergencies. Complaints include rude or unhelpful reception staff, closed or curt windows, and a sense that being early for an appointment doesn't guarantee timely care. One account recounts waiting for hours in the ER with a life-threatening issue and witnessing others with less urgent problems be seen first. These experiences reinforce a perception that, for many, the hospital operates more as a business than as a place of patient-centered care, especially under heavy patient volume.

Privacy, security, and data handling issues surface in a particularly troubling way for at least one reviewer. There is an alarming claim that personal belongings and documents were lost or wrongly handled, and another assertion that the hospital's data breach led to personal information being exposed or sold on the dark web. While these are singular claims in the collection, they contribute to a broader sense of vulnerability and distrust regarding how patient information and property are managed - an issue that, if true, would warrant urgent investigation and remediation by hospital leadership.

Across the spectrum, some reviews acknowledge systemic flaws while still offering hope and advocacy. For example, patients note improvements in specific departments - like the dietary team's attentiveness to allergies and blindness - or the specialized care in cardiac rehab and orthopedics. Others highlight moments of excellent, empathetic care that demonstrate the hospital's potential when clinicians and support staff are aligned and supported. The overarching message is clear: the hospital can be a place of extraordinary care when clinicians are able to operate without bureaucratic hindrances, when communications are clear and direct, and when administrative processes are streamlined and patient-centered.

In sum, the hospital appears to host a wealth of clinical excellence across multiple departments, with individual doctors, nurses, and therapists earning high praise for their expertise, compassion, and advocacy. However, this strength is frequently undermined by reports of disjointed administrative systems, frustrating wait times, outsourcing issues, and serious concerns about privacy and safety. For patients seeking care, the most actionable takeaway may be to seek out known, well-regarded clinicians and care teams, while also preparing for potential administrative hurdles and advocating for timely, direct communication with their care teams. The reviews collectively suggest that the hospital can deliver outstanding medical care, but only with meaningful improvements to its operational practices and patient-facing processes.

This part of Bartlesville, Oklahoma offers a variety of amenities and services that cater to seniors looking for a peaceful and convenient living environment. With multiple places of worship, restaurants offering a range of dining options, cafes for casual meetups, physicians and hospitals for medical needs, pharmacies for easy access to medications, transportation services for getting around town, parks for leisurely walks, and a theater for entertainment, residents in this area have everything they need within close proximity. The presence of healthcare facilities and pharmacies ensure that seniors can easily access medical care when needed, while the parks offer opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a well-rounded community with all the necessary resources for senior living.

Places of Worship

• The Voice of The Martyrs (0.2 miles)
• H2O Church (0.2 miles)
• CrossRoads Baptist Church (1.9 miles)
• Wesleyan Church-Tristate Dist (2 miles)
• Adams Boulevard Church of Christ (2 miles)
• Good Shepherd Presbyterian Church (2.1 miles)
• Redeemer Lutheran Church (2.3 miles)

Restaurants

• Pies & Such (0.2 miles)
• Arby's (1.5 miles)
• Wendy's (1.9 miles)
• Mazzio's Italian Eatery (2 miles)
• Senor Salsa (2.1 miles)
• Sno Biz of Bartlesville (2.1 miles)
• Arby's Roast Beef (2.1 miles)

Cafes

• Daylight Donuts (0.4 miles)
• Jude's Health & Java House (3.3 miles)

Physicians

• Sheri L. Reinhard, MD (1.8 miles)
• Oklahoma Spine & Brain Institute (1.9 miles)
• Generations Family Medical Clinic (1.9 miles)
• Sweeten Medical Clinic (1.9 miles)
• Fresenius Kidney Care (1.9 miles)
• Jane Phillips Specialty Physicians (2 miles)
• Allergy & Asthma Clinic Of Green Country (2 miles)

Hospitals

• Bartlesville Surgery Center (1.9 miles)
• Jane Phillips Medical Center (1.9 miles)

Pharmacies

• CVS Pharmacy (2 miles)
• Express Rx Of Bartlesville (2.1 miles)
• Walgreens (2.1 miles)
• H & G Home Medical (2.2 miles)
• Vipersejuice.Com (2.2 miles)
• Walmart Pharmacy (2.4 miles)
• Walgreens (2.9 miles)

Transportation

• Enterprise Rent-A-Car (2.1 miles)
• Alamo (2.1 miles)
• U-Haul (3.2 miles)

Parks

• Okmulgee State Park (2.3 miles)
• Sooner Park Play Tower (3.2 miles)
• Sooner Park (3.2 miles)
• Hulah Cove Public Use Area (14 miles)

Theaters

• Regal Bartlesville Movies (3.3 miles)