Swan Creek Health Care Ctr

Pros

• The Swan Creek staff across aides, nurses, hospice, kitchen, and administration are described as truly amazing - giving, understanding, warm, and kind.
• The staff made their dad feel part of a larger family, which helped the family cope.
• The family thanks Swan Creek staff for their support and says they are forever grateful.
• The facility is great inside and out.
• The grounds are almost vacation-like, and maintenance does a wonderful job making the outside look great.
• The mom has a wonderful apartment and loves living there.
• Swan Creek offers in-house rehabilitation, which helped after hip replacement.
• They would recommend Swan Creek to everyone.

Cons

• The nurses never call back when family members request information.
• Call lights take 25 to 45 minutes to get answered, despite guidelines of 5?10 minutes for non-emergencies.
• Shift-to-shift staff do not know what's going on with the patients most days.
• The staff could not inform the family about the mother's day events or provide care updates.
• The staff do not have information about the patient's care.
• Call lights were observed flashing for 30 to 45 minutes before a response.
• Nurse aides are uninformed about patients' conditions and what to look for.
• Aides lack knowledge of common conditions (e.g., diabetes, C-diff, MRSA) and basic care procedures and patient rights.
• Nurses are described as forceful and disrespectful of patients' rights.
• Receptionists/admissions staff are rude, sarcastic, and unprofessional.
• Admitting staff for rehab will not return calls or confirm bed availability, making the facility seem unreliable.
• Overall, the facility is described as horrible and immature, with staff not in appropriate roles.

Review

Across a spectrum of experiences, these reviews paint a picture of a facility with real strengths in setting and kindness from many staff, tempered by serious challenges in communication, consistency, and day-to-day care. Several family members describe a pattern where information doesn't travel smoothly between shifts or back to families, leaving loved ones and guardians in the dark about daily events, care plans, or changes in condition. Call lights sometimes go unanswered for tens of minutes, with reports of 25 to 45-minute delays during non-emergency times. In one recurring theme, the expectation that families will be kept informed isnibly clashes with reality, as both nurses and aides are described as inconsistently knowledgeable about patients' conditions and needs, and as having trouble sharing critical updates with relatives who are trying to stay engaged in the care process.

The reviews also highlight a troubling gap in knowledge and empathy among staff. Several commenters point to aides and nurses who reportedly do not know key information about common conditions or what to look for in signs of trouble - things like diabetes management, potential infections such as C-diff or MRSA, or practical steps to clean a patient after a bowel accident. Beyond medical literacy, there are concerns about patient rights, safety measures, and the overall tone of care, with some accounts describing forceful or disrespectful treatment and a sense that patients' dignity isn't consistently honored. Taken together, these observations suggest a facility where the potential for high-quality, compassionate care exists, but where day-to-day execution and a culture of communication need meaningful improvement.

The experience some families had when touring or attempting to engage with admissions painted a mixed picture, too. One prospective family member encountered a receptionist described as rude and sarcastic, with the tour guide dismissing questions about paperwork and bed availability and insisting on appointments even when the situation didn't permit it. The sentiment was clear: the initial impression of the admissions process was unwelcoming, leaving the impression that the facility could be difficult to work with and that timely, respectful communication was not guaranteed. The impression extended to questions about whether beds were available and what the hospital had to do versus what the facility could handle, which left the caller feeling frustrated and dismissed.

Environmentally, there is a bifurcated view of the location itself. On one hand, the grounds are repeatedly praised for their beauty and care - from nature-inspired landscaping to a pleasant boardwalk along a creek and general curb appeal. Several reviewers note a welcoming exterior and well-kept surroundings, with one person even calling it a "vacation-like" setting. On the other hand, some reviewers acknowledge that the interior nursing home portions could use updates, describing the interior as less polished than the exterior and noting that while the staff are decent, the facilities themselves aren't consistently at the same high level as the grounds might suggest. In other words, the external charm and the internal care don't always align to create a seamless overall experience.

Amidst these mixed experiences, there are compelling glowing testimonials about Swan Creek in particular. A family recounts a year-long residency for their dad, who began in independent living, moved through assisted care, and finally required skilled care in his last days. They describe the staff - the aides, nurses, hospice team, kitchen crew, and even administrators - as "the real heroes," dedicated, warm, and reliable in ways that helped their father feel like part of a caring family. The gratitude is heartfelt, with thanks extended to the people who supported their dad through a difficult period. Other families echo this sentiment, calling Swan Creek "the best place" and praising the in-house rehabilitation program, which seems especially valued after hip surgery. For those who live there, the grounds and maintenance are repeatedly cited as outstanding, contributing to a sense that the facility offers a high-quality living environment that extends beyond medical care.

Yet even among these high praises, there is nuance. Some reviewers acknowledge that while the community is remarkable and the staff admirable, there is still room for improvement in the actual nursing home interior and in day-to-day operations. The overall tone remains one of strong affection for the people who work there and for the overall vibe of the place, even as the reviewer notes that the care for long-term residents and those with memory care needs may not always meet every expectation. Other voices emphasize that Swan Creek shines for families seeking a setting that feels safe and caring, but potential residents should still ask pointed questions about communication, staff consistency, and how information about care is shared across shifts and with families.

In sum, the collection of experiences points to a facility that can be a beacon of genuine compassion, talented staff, and a nurturing environment, especially for families who value a warm, people-centered approach and a beautiful setting. However, there are persistent, clearly voiced concerns about timely communication, staff knowledge and consistency, and the alignment between attractive exterior and the internal care environment. For anyone considering care for a loved one, these reviews suggest weighing the strengths - the dedicated staff, the in-house rehab, the thoughtful grounds, and the strong, grateful testimonials - against the need to thoroughly verify day-to-day responsiveness, accuracy of information sharing, and the facility's ability to provide reliable, respectful care day after day.

This part of Toledo, Ohio offers a convenient and accessible location for senior living. With a variety of pharmacies nearby, medical care is easily accessible and readily available. There are also several restaurants and cafes within a short distance, providing options for dining out or grabbing a quick meal. Additionally, the proximity to parks allows for opportunities to enjoy nature and outdoor activities. For those seeking spiritual fulfillment, there are places of worship in the area as well. The presence of hospitals in close proximity ensures that quality healthcare services are readily available when needed. Overall, this neighborhood provides a desirable blend of amenities and resources for seniors looking to reside in a comfortable and convenient location.

Pharmacies

• Walgreens (0.4 miles)
• Rite Aid (1.1 miles)
• Kroger Grocery Pickup and Delivery (1.8 miles)
• Kroger Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.3 miles)
• Walgreens (2.9 miles)

Restaurants

• TGI Friday's (0.5 miles)
• McDonald's (1.5 miles)
• Culver's (1.5 miles)
• Chick-Fil-A (1.7 miles)
• Barry Bagels (1.9 miles)
• La Fiesta (2 miles)
• McDonald's (2 miles)

Physicians

• W C Pain Management (0.9 miles)
• Paul Wilson DO-Family Practice (1.5 miles)
• Pulmonary & Critical Care Specialist (1.6 miles)
• ProMedica Physicians Arrowhead Pediatrics-Maumee (2.5 miles)
• Barton-Carey Medical Products (2.5 miles)
• Fallen Timbers Internal Medicine (2.6 miles)
• The Eye Institute of Northwestern Ohio (2.6 miles)

Parks

• Swan Creek Preserve Metropark (1.4 miles)
• Side Cut Metropark (3.1 miles)
• Woodlands Park (4.5 miles)
• Walbridge Park (4.5 miles)
• Wildwood Preserve Metropark (4.8 miles)

Cafes

• Starbucks (1.6 miles)
• Panera Bread (1.7 miles)
• Starbucks (2.2 miles)
• Levi & Lilacs Whiskey (3.4 miles)
• BREW coffee bar (3.9 miles)
• The Bard’s Coffee (4.1 miles)
• Tim Hortons (4.8 miles)

Hospitals

• University of Toledo Medical Center (2.8 miles)
• UTMC - 4CD Oncology Hemoc Med-Surg (2.8 miles)
• St Luke's Hospital (3.8 miles)
• ProMedica Wildwood Orthopaedic and Spine Hospital (4.4 miles)

Places of Worship

• Corpus Christi University Parish (4 miles)
• Epworth United Methodist Church (4.6 miles)