Friends of the Family Home Health Care Toledo

Pros

• The staff went above and beyond for the aunt in need of medical equipment.
• Rebekah identified the issue and delivered the needed equipment promptly.
• Denise and Amanda provided heartfelt support and treated the family like their own.
• Friends of the Family is described as a kind and caring place with wonderful people.
• The Duff family were kind, considerate, and attentive, and Veronica was friendly and got along well with the husband.
• The team took good care of their friend and remained available even for sudden needs.
• The helpers did all they could to make life more normal for loved ones.
• The caregivers were conscientious, kind, thorough, and efficient, and interactions with the company were professional.
• The care enabled the mother to remain independent in her home with peace of mind for the family.
• Sheri was professional, understanding, friendly, and knowledgeable.
• Friends of the Family's professionalism and service led to positive recommendations.
• The staff become friends who offer top-notch care and relieve the burden of caregiving.
• The locally owned, personal touch is a hallmark of their service.

Cons

• One reviewer stated, "Don't trust them EVER!!!"

Review

Across a constellation of stories, one thread shines clearly: Friends of the Family is described by many as a group of caregivers and professionals who genuinely put people first, delivering practical help with warmth, patience, and a personal touch. The experiences span from urgent, problem-solving gestures to long, steady companionship that eases the heavy lift of caregiving for families facing illness and decline. In one standout instance, Rebekah heard of a gap in care and sprang into action, acquiring and delivering the needed medical equipment for a new client. That single act of initiative set the tone for a group widely praised for going above and beyond when it mattered most.

The writer's own situation adds another layer to the picture: a family navigating the rough waters of a mother's declining health. It's described as a time when getting straightforward, compassionate information from home health care providers was hard to come by. After encounters with several providers - some pushy about contracts and immediate service - the writer found solace in conversations with Ms. Denise and Ms. Amanda. Both were singled out for making the family feel like part of a caring circle, taking the time to discuss what help could be provided to ease the burden during a painful period. The emphasis across these interactions is not just on services rendered, but on emotional support and genuine regard for the patient and the family.

Within the organization's own culture, there are voices that speak to a deep sense of belonging and purpose. One caregiver, Jenni Hall, describes Friends of the Family as one of her favorite workplaces, praising the kindness and caring of the staff and the wonderful people she has met over two years. Another quick sentiment simply proclaims, "What a great place, amazing people that work there," underscoring a shared impression of a team that feels like family to those they serve. The consistent thread here is not only competence but a hospitality of spirit - the sense that people are being treated with respect, dignity, and genuine concern.

Several testimonials highlight specific staff members who left a lasting impression. Mr. and Mrs. Duff are recalled as kind and attentive, with their choice to send Veronica proven to be the right one. Veronica herself is described as kind, pleasant, and capable of building a harmonious connection with a spouse who valued shared interests, such as enjoying old westerns. The narrative suggests a responsive team that can adapt to the rhythms and preferences of real life, including sudden needs that arise and require prompt, thoughtful action.

The breadth of positive experiences continues into the care of loved ones with varied conditions. The author notes multiple instances in which Friends of the Family's helpers worked with their dad and brother-in-law, doing everything possible to restore a sense of normalcy and maintain dignity during challenging times. The family's enthusiasm for recommending the company to others who need care during difficult moments is a recurring theme, anchored in a belief that the team will do its best to support and uplift.

Care for a mother in the final stages of life is described with particular reverence. Caregivers were perceived as conscientious, kind, thorough, and efficient, and interactions with the company itself were noted as highly professional. The sentiment is one of gratitude for the ongoing care that enabled a mother to remain in her own home with a level of independence protected for as long as possible, while the family felt a reassuring sense of being kept informed and supported. The overall tone is one of relief and appreciation that a trusted team was near at a moment when peace of mind mattered most.

Other stories reinforce the portrait of dedicated, capable caregivers who bring their expertise and compassion to the table. A mother who was 93 when care began benefited from the company's efforts in keeping her safe and supported in her home, with ongoing communication that gave a sense of security to the family. The reviewers emphasize that the locally owned, personal touch sets Friends of the Family apart from larger, impersonal providers, arguing that the level of attention and responsiveness is not easily matched elsewhere.

Sheri's professionalism and empathy are highlighted as well. Described as understanding of the health care process and industry, Sheri is recommended to others as someone who embodies the core values of the organization. The consistency of praise across multiple accounts - professionalism, care, and the ability to listen - paints a portrait of a team that prioritizes patient well-being and family peace of mind.

The overall mosaic of experiences includes the simple yet powerful affirmation of choosing Friends of the Family after evaluating other options. One reviewer notes having interviewed another provider and choosing Friends of the Family for their professionalism and service, a decision tempered by the assurance of reliable care and a respectful, collaborative approach. The sentiment is reinforced by stories of effortless collaboration and a sense that the caregivers are not merely service providers but trusted partners in a family's journey.

Many accounts close with a sense of gratitude for the positive impact on daily life and a clear belief in the value of the human connection at the heart of home health care. People speak of caregivers becoming friends who offer top-notch care, reducing the burden on families and supporting a loved one with dementia or other conditions. There is a sense of security in knowing that if something should happen, the team will respond, communicate, and adapt. The message conveyed is that Friends of the Family is a place where compassionate service, professional excellence, and personal connection come together to help families endure tough times with dignity.

Yet, among these affirmations, there is also a sharply negative voice. One harsh, emphatic note ends with "Don't trust them EVER!!!" This stark contrast serves as a reminder that experiences can vary and that trust must be earned anew by every patient and family. It underscores the importance of ongoing, transparent communication and consistent performance, even as many other stories reflect deeply positive outcomes and strong confidence in the organization.

Taken together, the tapestry of reviews presents a compelling portrait of a locally owned home health care provider that many families turn to for both practical support and emotional steadiness. Across dozens of anecdotes, Friends of the Family is depicted as a team that listens, acts with immediacy when needs arise, and treats clients with respect and compassion. For families navigating illness, aging, and the complexities of medical care at home, these narratives offer reassurance: there are caregivers who strive to be more than a service, aiming to be companions in the journey toward comfort, dignity, and peace of mind.

This part of Toledo, Ohio offers a convenient and diverse range of amenities for senior living. With multiple pharmacies such as Walgreens, Rite Aid, and Kroger Pharmacy nearby, accessing necessary medications is easily manageable. Additionally, there are various dining options including TGI Friday's, Barry Bagels, and Chick-Fil-A for enjoyable meals out. Access to healthcare is also readily available with physicians like W C Pain Management and The Eye Institute of Northwestern Ohio in close proximity. Nearby parks such as Swan Creek Preserve Metropark and Woodlands Park provide opportunities for outdoor recreation and relaxation. Overall, this area offers a mix of essential services, dining choices, healthcare facilities, and recreational spaces that cater to the needs and interests of seniors.

Pharmacies

• Walgreens (0.2 miles)
• Rite Aid (0.7 miles)
• Kroger Grocery Pickup and Delivery (1.5 miles)
• Kroger Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.3 miles)
• Rite Aid (2.8 miles)

Restaurants

• TGI Friday's (0.8 miles)
• McDonald's (1.5 miles)
• Barry Bagels (1.5 miles)
• Culver's (1.6 miles)
• La Fiesta (1.7 miles)
• Chick-Fil-A (1.7 miles)
• McDonald's (1.9 miles)

Physicians

• W C Pain Management (0.9 miles)
• Pulmonary & Critical Care Specialist (1.2 miles)
• Paul Wilson DO-Family Practice (1.8 miles)
• Barton-Carey Medical Products (2.2 miles)
• ProMedica Physicians Arrowhead Pediatrics-Maumee (2.2 miles)
• Fallen Timbers Internal Medicine (2.3 miles)
• The Eye Institute of Northwestern Ohio (2.3 miles)

Parks

• Swan Creek Preserve Metropark (1.6 miles)
• Side Cut Metropark (2.8 miles)
• Woodlands Park (4.3 miles)
• Walbridge Park (4.6 miles)
• Wildwood Preserve Metropark (5.1 miles)

Cafes

• Starbucks (1.7 miles)
• Panera Bread (1.7 miles)
• Starbucks (1.8 miles)
• Levi & Lilacs Whiskey (3.1 miles)
• The Bard’s Coffee (3.8 miles)
• BREW coffee bar (4.2 miles)
• Tim Hortons (5.1 miles)

Hospitals

• University of Toledo Medical Center (2.9 miles)
• UTMC - 4CD Oncology Hemoc Med-Surg (2.9 miles)
• St Luke's Hospital (3.4 miles)
• ProMedica Wildwood Orthopaedic and Spine Hospital (4.7 miles)

Places of Worship

• Corpus Christi University Parish (4.3 miles)
• Epworth United Methodist Church (4.9 miles)