Riverview Pointe Care Center

Pros

• The admission coordinator at Riverview Pointe is knowledgeable and makes families feel at ease during the transition process for their loved ones.
• Residents at Riverview Pointe enjoy participating in activities and have made new friends, indicating a positive social environment.
• The facility is clean, friendly, and homelike, which contributes to a comfortable atmosphere for residents.
• Long-term staff members demonstrate genuine care and attention towards the residents, creating a supportive environment for both them and their families.
• Management at Riverview Pointe is accessible and responsive to families' questions and concerns about their loved ones’ care.
• Families express satisfaction with the overall care provided to their relatives, highlighting the dedication of the staff in supporting residents’ needs.

Cons

• The facility had a high turnover of staff, leading to inconsistent care for residents.
• Patients experienced neglect, as evidenced by instances of unclean bedding and inadequate assistance leading to falls.
• Communication from therapists and staff was poor, leaving family members uninformed about patients' conditions and progress.
• Meals were often insufficient or repetitive, causing residents to go without food on some days.
• A specific aide displayed terrible behavior towards residents, resulting in disregard for their basic dignity and cleanliness.
• There were reports of stolen items from residents’ rooms after passing away, indicating potential security issues within the facility.
• The quality of rehabilitation care was questioned due to staff being described as unskilled and understaffed, leading to neglectful treatment practices such as not changing bandages or turning patients in bed.

Review

The care provided at Riverview Pointe has elicited a wide range of responses from family members who have had loved ones stay there, with experiences varying greatly from one individual to the next. Overall, the sentiments reflect significant concerns regarding the quality of care, staffing levels, and communication within the facility. Many reviewers voiced their deep dissatisfaction with how their relatives were treated during their time at Riverview Pointe, highlighting issues such as neglect and inadequate support for rehabilitation.

One recurring theme in several reviews is the issue of understaffing and poor attention to patient needs. One individual recounted a distressing experience where their uncle, after a fall and subsequent hospitalization, was transferred to a different facility due to his declining health while at Riverview. Sadly, upon this transition, not only did communication regarding bills and mail falter—meaning that important information never made it to his new home—but significant personal belongings also went missing. This lack of professionalism left the reviewer feeling disillusioned and wary of recommending Riverview Pointe.

Another family member shared a troubling narrative regarding their mother’s short stay for rehabilitation. While they maintained a level of uncertainty about the accuracy attributed to her claims—given her pandemic-related cognitive struggles—they expressed concern over the treatment she received from nurses when her family wasn't present. The reviewer noted that on several occasions, food scarcity resulted in missed meals for residents and that therapy staff failed to communicate properly with family members about recovery progress. Such experiences painted an unsettling picture about patient management and effective communication within the facility.

Conversely, there are accounts describing positive experiences that contrast sharply with those pointing out deficiencies in care. Some reviewers spoke highly of their interactions with staff during initial visits or admissions processes; they described friendly greetings from employees and cleanliness throughout various common areas. Families shared instances where loved ones found joy in activities provided at Riverview Pointe and formed friendships within the community—highlighting moments where residents thrived amidst challenges posed by illness or aging.

However, even among primarily positive reflections lies a note of caution regarding consistent quality across care teams. As one long-term family member mentioned, despite caring “angels” working tirelessly around them, issues related to turnover rates persisted. Instances involving lackadaisical aides led to neglectful situations—rainstorms dampening otherwise positive impressions surrounding Riverview’s environment. In particular, grievances were raised concerning basic hygienic practices while caring for residents suffering from conditions like Alzheimer's disease.

Sadly enough, some accounts concluded with sorrowful farewells as families recounted enduring losses under challenging circumstances associated with care facilities like Riverview Pointe. Cases emerged where patients experienced insufficient hygiene practices or dignity-related issues which spiraled into graver health concerns post-discharge—a stark reminder that no transition is devoid of oversight challenges regardless of prior assurances made by administrators about specialized training programs for dementia care staff.

All these narratives merge into an intricate tapestry reflecting both commendable qualities as well as glaring deficiencies within Riverview Pointe's operational structure—as seen through different perspectives held by families faced daily with intricate caregiving burdens amid uncertainties tied closely around resident welfare outcomes over time spent there together—warranting prudence amongst prospective families searching diligently for their loved ones’ safest haven moving forward.

Pharmacies

• Walgreens (2.4 miles)
• CVS Pharmacy (3.9 miles)
• Rite Aid (4 miles)
• Discount Drug Mart (4 miles)
• Discount Drug Mart (4.1 miles)
• Discount Drug Mart (4.5 miles)
• Walgreens (4.5 miles)

Parks

• Metroparks Mill Stream Run Reserve North (2.9 miles)
• Rocky River Reservation (3.2 miles)
• Surrarrer Park (5.3 miles)
• Strongsville Wildlife Area (5.5 miles)
• Bain Park (5.7 miles)
• Tri-City Park (6.4 miles)
• James Day Park (6.5 miles)

Physicians

• Southwest Family Physicians (3.5 miles)
• Ent Allergy Health (4.8 miles)
• Allergy Diagnostic (5.3 miles)
• Premier Physicians (6.6 miles)
• Cuyahoga County Board of Health (6.9 miles)
• Fairview Ob Gyn Associates Crocker (7.4 miles)
• Orthopedic Associates Westlake (7.5 miles)

Restaurants

• Raising Cane's Chicken Fingers (3.7 miles)
• McDonald's (3.7 miles)
• Taco Bell (3.9 miles)
• BJ's Restaurant & Brewhouse (3.9 miles)
• Fat Heads Brewery & Saloon (4.5 miles)
• McDonald's (4.5 miles)
• Mitchell's Ice Cream (4.6 miles)

Hospitals

• Benchmark Imaging Group (3.8 miles)
• St John Medical Center (5.7 miles)
• CCF Fairview Hospital (7.2 miles)
• Cleveland Clinic - Fairview Hospital (7.2 miles)

Cafes

• Starbucks (4 miles)
• Starbucks (4 miles)
• Starbucks (7.1 miles)
• Starbucks (7.4 miles)
• Starbucks (7.6 miles)
• Panera Bread (7.7 miles)

Transportation

• Concourse C (4.3 miles)
• Concourse B (4.5 miles)
• TSA Checkpoint C (4.5 miles)
• United Airlines Ticket Counter (4.6 miles)
• American Airlines Ticket Counter (4.6 miles)
• Cleveland-Hopkins International Airport (CLE) (4.7 miles)
• Cleveland Rental Car Center (5.3 miles)

Theaters

• Cinemark 383 Strongsville (5.4 miles)
• Regal Crocker Park & Imax (7.4 miles)

Places of Worship

• Jehovah's Witnesses (5.4 miles)