Heartland Of Marion

Pros

• The staff at Heartland of Marion showed gentle and respectful care towards Phyllis, making her feel happy and comfortable during her stay.
• Residents engaged in various activities like crafts, games, and puzzles, which contributed to a lively environment.
• The facility was clean, bright, and well-maintained, creating a pleasant atmosphere for both residents and visitors.
• The nursing staff provided good overall care and were proactive in communicating with family members about any unusual occurrences.
• Therapy services at Heartland received positive feedback for their effectiveness and quality of care.
• Many residents enjoyed the meals provided, particularly noting the quality of the salads despite some room for improvement in other areas.
• The facility effectively kept active residents engaged while also including disabled residents in programs offered within the facility.

Cons

• The facility is poorly run and staff members are extremely unethical and inappropriate.
• A staff member was caught making fun of a resident, which shows a lack of respect and professionalism.
• An employee threatened a resident by implying that assistance would be withheld.
• There were multiple instances of attempted communication with management that went unanswered, indicating poor management practices.
• Staffing challenges led to delayed response times for residents’ needs.
• The kitchen staff were described as rude, reflecting a negative attitude towards residents and their families.
• Some therapy staff displayed rudeness and indifference when scheduling therapies, leading to dissatisfaction with care received.
• Concerns about potential abuse or neglect were raised but ignored by the facility's management.

Review

Heartland of Marion has garnered a spectrum of reviews from families and residents that reflect a wide range of experiences, illustrating the complex nature of care facilities. While some reviews highlight instances of compassion and dedication from staff members, others expose troubling allegations related to misconduct and inadequate care. This juxtaposition creates an intricate narrative about a facility that houses vulnerable individuals during critical times in their lives.

One particularly distressing account describes a family’s nightmare experience while caring for their elderly mother, Phyllis. The reviewer recounted witnessing staff members mock her mother as they exited her room, with gestures that suggested disdain for her condition. The report indicates an alarming lack of respect and professionalism at multiple levels within the facility. Despite attempts to bring attention to these issues by contacting supervisors and nursing managers, the family felt rebuffed and ignored, contributing to feelings of helplessness amid their mother's vulnerability.

The emotional toll on Phyllis was palpable; she refrained from seeking assistance after being reportedly threatened by an employee who warned that continued requests for help would result in no one coming to her aid. This deeply concerning statement understandably frightened Phyllis into silence. Her subsequent injuries—bruises that alarmingly resembled signs of abuse—coupled with the family's inability to resolve these issues through official channels left them feeling haunted by guilt over placing her in such an environment.

In stark contrast to this harrowing account is another review expressing genuine gratitude towards Heartland of Marion. A family member praised the staff as "Earth Angels," highlighting instances where their loved one expressed joy through simple actions like winking at caregivers during bedtime routines. This perspective underscores how crucial attentive and compassionate care can be in fostering a positive atmosphere for residents, especially those grappling with memory or cognitive challenges.

Further adding complexity to the overall evaluation of Heartland are reflections on the quality of therapy services received by another resident, identified as a grandfather who thrived under what was described as “the best therapy and care” during his stay. While there were mentions that food quality could use improvement, specific praise was directed toward the physical therapy team which provided effective support despite noted interpersonal challenges with certain staff members like Eric.

However, staffing issues were also present in many accounts. One reviewer noted delays experienced when using call lights due to understaffing but still rated the overall care positively, suggesting that while challenges existed within management practices or kitchen operations—where rudeness was reported among kitchen staff—the nurses on duty often stood out for their dedication and commitment to patient care amidst these hurdles.

Finally, several reviews point out aspects such as cleanliness and engaging activities offered at Heartland of Marion. Families appreciated how well-maintained the environment was—with bright surroundings—and noted how engaged residents were kept through crafts and games tailored to involve both active participants as well as those requiring more assistance due to disabilities. The common thread across different experiences highlights not only deficiencies but also commendable moments within this complex system dedicated to elder care.

In sum, Heartland of Marion embodies both ends of a spectrum: where moments of joy coexist with instances of unprofessionalism or neglect. Such reviews serve not only as testimony from individuals navigating complex emotions around eldercare but also shed light on areas requiring significant improvement alongside recognizing devoted efforts by particular staff members committed to making positive impacts on their residents' lives.

Physicians

• Marion Independent Physician Association (0.3 miles)
• New Horizons Surgery Center (0.3 miles)
• Marion Ob/Gyn : David Foulk, MD (0.3 miles)
• Marion Ob-Gyn (0.3 miles)
• Tarlok Singh Purewal, MD (0.3 miles)
• Muhammad Ibrahim Ali Khan, MD (0.3 miles)
• Marion Medical (0.3 miles)

Places of Worship

• Voice-Hope Pregnancy Center (0.4 miles)
• Olde Corner Church (1.4 miles)
• Emanuel Lutheran Church (1.4 miles)
• Love (1.5 miles)
• Marion Bible Methodist Church Marion (1.5 miles)
• MVA Children's Ministry (1.5 miles)
• Gethsemane Lutheran Church (1.6 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (0.6 miles)
• Kroger Pharmacy (0.6 miles)
• CVS Pharmacy (1.1 miles)
• Rite Aid (1.3 miles)
• Rite Aid (1.8 miles)
• Teens Against Drugs (2.5 miles)

Restaurants

• Wendy's (0.5 miles)
• Sansotta's Fresh Italian (0.5 miles)
• Pesto Quick Italian (0.5 miles)
• Something Good Family Restaurant (0.5 miles)
• Omalleys Diner (1.6 miles)
• Wendy's (1.9 miles)
• Perkins Restaurant and Bakery (2 miles)

Parks

• Sawyer-Ludwig Park (1 miles)
• McKinnley Park (1.2 miles)
• Garfield Park (2.7 miles)
• Lincoln Park (2.9 miles)

Cafes

• Main Squeeze (1.5 miles)
• Panera Bread (2.5 miles)
• Starbucks (2.7 miles)

Transportation

• Marske Aircraft (1.6 miles)
• R & S Professional Services (1.9 miles)
• Frank's Cab Company (2.3 miles)
• Alamo (2.6 miles)
• U-Haul Neighborhood Dealer (2.6 miles)