Winchester Terrace

Pros

• Some of the staff were very friendly and cooperative, showing genuine care towards the residents.
• After moving to her home, she is doing much better and receiving the support she needs.
• The staff demonstrated a willingness to help when they were approached about concerns.
• The communication with some staff members was effective, leading to positive interactions.

Cons

• The staff at Winchester Terrace often lacked communication, as different employees were unaware of previous conversations regarding care issues.
• A significant amount of the resident's clothing went missing during a room transfer, and despite repeated inquiries, the facility provided minimal updates on the lost items.
• There was a lack of attention to the resident's needs, as she went without help for three days.
• The cleanliness of the facility was inadequate, with unwashed floors in the resident's room.
• The promised physical therapy sessions were not being administered consistently, necessitating family intervention to ensure care was provided.
• Overall activity options for residents appeared limited and not sufficiently engaging beyond basic necessities.

Review

The experience of placing a loved one in a care facility is often fraught with anxiety, particularly when the setting does not meet expectations. For one family, their time at Winchester Terrace was marked by numerous challenges and frustrations that ultimately led them to take their mother out of the facility and bring her into their home. The family's reflections shed light on various aspects of the care provided—and not provided—during a particularly trying period marked by the ongoing pandemic.

Communication proved to be a significant hurdle during their time at Winchester Terrace. When discussing concerns or issues with staff members, they found it frustrating that continuity seemed lacking; reaching someone who was aware of prior conversations was rare. Each phone call yielded a new representative who frequently lacked knowledge about past interactions, which made it difficult for the family to ensure that their concerns were being addressed promptly and effectively. This inconsistency contributed to an overall sense of unease regarding their mother's care.

Additionally, the family's experience with missing clothing highlighted potential lapses in personal item management within the facility. During the moving process necessitated by pandemic protocols, almost half of the patient's clothing went unaccounted for—a distressing outcome for both her and her family members. Although staff claimed they had located some items, this amounted to only a small fraction of what had been lost. The assurances given regarding further searches remained unfulfilled, as no further communication came from staff despite repeated inquiries from concerned family members.

Perhaps most alarming was the lack of attention paid to their mother's basic needs while she resided at Winchester Terrace. Having laid in her room unattended for three days without assistance underscored serious inadequacies in caregiving practices at that time. It became apparent that without active oversight from her family—who consistently checked in on her wellbeing—the necessary support might have never materialized. For families considering such facilities, this reality serves as an important reminder about maintaining vigilance regarding loved ones' care.

Furthermore, there were significant discrepancies between what was promised and what was delivered concerning physical therapy appointments. Their mother had been scheduled for therapy sessions twice daily; however, it became clear over time that these appointments were not being fulfilled as intended. The family placed considerable effort into monitoring these services to ensure that therapy took place and communicated directly with staff to confirm treatment plans—a necessity rather than an option due to poor follow-through on promised services.

While certain individuals on staff demonstrated friendliness and cooperation throughout this challenging process, there appeared to be an inconsistent standard among caregivers at Winchester Terrace. Some employees genuinely seemed committed to providing high-quality care; however, others did not exhibit similar dedication or responsiveness—leading to varying levels of service based largely on who happened to be attending their mother at any given time.

Lastly, environmental factors also contributed negatively to their perception of quality within Winchester Terrace's facilities themselves. Cleanliness became a concern; areas such as flooring in patient rooms showed signs of neglect that detracted from an otherwise supportive atmosphere crucial for recovery and comfort during residency periods diminished even further by pandemic conditions. Activities beyond essential care like therapy sessions or bathing were sorely lacking—something evidently exacerbated by restrictions put in place due to COVID-19 but nonetheless indicative of limited engagement opportunities available for residents overall.

Ultimately, this family's account serves as both a cautionary tale and an insight into real-life experiences faced by many navigating similar circumstances during times when health crises complicate caregiving environments significantly across various sectors worldwide today—including nursing homes and assisted living facilities like Winchester Terrace itself—highlighting critical areas where improvement remains necessary for optimal resident care going forward.

This part of Mansfield, Ohio offers a convenient and diverse range of amenities for senior living. With multiple family restaurants within a short distance, residents can enjoy a variety of dining options. There are also several physicians' offices nearby, providing easy access to healthcare services. Pharmacies are located within close proximity for medication needs. Places of worship offer spiritual fulfillment, while hospitals are readily available for any medical emergencies. Cafes provide opportunities for socializing, and parks offer outdoor recreation opportunities. Transportation services such as U-Haul are easily accessible for any moving or storage needs. Overall, this area provides a comfortable and well-rounded environment for seniors to live in peace and convenience.

Restaurants

• Mansfield Family Restaurants (0.3 miles)
• Uncle John's Place (1.5 miles)
• V&M Family Restaurant (1.6 miles)
• Park 116 (1.6 miles)
• Hudson and Essex (1.7 miles)
• The Phoenix Brewing Company (1.8 miles)
• China Town (2 miles)

Physicians

• ReVision LASIK and Cataract Surgery (0.8 miles)
• Mansfield Dermatology (1 miles)
• Padival P MD FACC (1.1 miles)
• Anesthesia Associates of Mansfield (1.1 miles)
• Dr Raymond Baddour (1.2 miles)
• Mansfield Plastic Surgery (1.3 miles)
• Mansfield Family Practice (1.3 miles)

Pharmacies

• Good Neighbor Pharmacy (1.1 miles)
• Medicine Shoppe (1.1 miles)
• Rite Aid (1.2 miles)
• CVS Pharmacy (2 miles)
• Kroger Pharmacy (2.3 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3 miles)

Places of Worship

• Foursquare Gospel Church (1.2 miles)
• Apostolic Church of Christ (1.4 miles)
• First United Methodist Church (1.6 miles)
• St Luke's Lutheran Church (1.7 miles)
• Apostolic Christian Church (1.7 miles)
• Linden Road Presbyterian Church (2.3 miles)
• Hanley Road Baptist Church (3 miles)

Hospitals

• Kindred Hospital Central Ohio (1.4 miles)
• Kindred Healthcare (1.4 miles)
• Medcentral Health System (1.4 miles)

Cafes

• Starbucks (2.3 miles)
• Tim Hortons (3.4 miles)

Parks

• Gorman Nature Center (3.4 miles)

Transportation

• U-Haul Neighborhood Dealer (4 miles)