The Laurels Of Hamilton is a nursing home community in Hamilton, OH.
Information last verified:
2923 Hamilton Mason Road, Hamilton, OH 45011
For more information about senior living options: (866) 208-4318
4 from 100 reviews
5 stars
70
4 stars
4
3 stars
3
2 stars
4
1 stars
19
Overall Review of The Laurels Of Hamilton
differentiator6 reviews mention this
Skilled nursing rehab for complex needs
Residents describe skilled nursing and rehab support for complex medical needs.
Several residents and family members describe care that matched higher-acuity needs, including trach care, IV antibiotics therapy, rehab for pneumonia/sepsis, and physical therapy to rebuild strength. One reviewer said staff handled trach care with professionalism and compassion, and noted a responsive director of nursing. Another described receiving rehab and IV therapy for multiple conditions, with therapy support they felt was effective. Even in positive reviews, the focus is on getting through medical and rehab challenges with hands-on nursing and therapy support.
common16 reviews mention this
Caring, responsive staff show up
The most common praise is that staff are caring and responsive.
Many reviews highlight staff who are attentive, kind, and willing to help, including nurses, aides, therapists, and office or admissions staff. Multiple reviewers mention administrators or nurse management coming by directly, sitting with them during appointments, or communicating frequently with updates. Some families also describe patience during stressful situations and staff going above and beyond, such as helping residents stay engaged with games or activities. Across these notes, the day-to-day experience is framed around people who treat residents with respect and follow through on concerns.
caveat7 reviews mention this
Staffing and call-response issues
Some reviews report understaffing and delayed assistance.
A recurring concern is that residents or families felt help was delayed or inconsistent, including long waits for call response and staff not being available when needed. Several critical reviews describe being unable to get medical help promptly, medications not being delivered on time, or call buttons not being answered. Others mention safety-related problems tied to staffing, such as unattended moments and falls. Reviewers also report frustration with how complaints were handled by leadership, with some saying concerns did not result in follow-up.
caveat5 reviews mention this
Cleanliness and maintenance are mixed
Reviews are split on cleanliness and building upkeep.
Some reviewers say the facility felt clean and odor free, and others praise respectful care in well-kept common areas. Other reviews describe the building as rundown or ancient, with cleanliness problems such as roaches and housekeeping shortfalls. There are also accounts of rooms or beds not being well maintained. Overall, residents and families describe a wide range of experiences when it comes to the physical condition of the community.
common4 reviews mention this
Food quality gets both praise and complaints
Food receives mixed feedback, from meals being appreciated to portions being questioned.
Some residents and family members specifically thank the kitchen staff and describe the meals as good, including attention to preferences like eating less meat. Other reviews criticize the food service, with one saying portions were extremely small and another mentioning an issue with taste in meals like oatmeal. A separate review that was generally positive still points to everyday dining as a point families noticed. Taken together, the reviews suggest dining satisfaction depends heavily on the meal and the experience reported by each reviewer.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Housing
80 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Cincinnati Northern Kentucky International (24 miles away)
The Laurels Of Hamilton on seniors.fyi includes 10 photos including images showing interior, windows, bedroom, office, garden, landscaping, trees, reception, and more.
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The Laurels Of Hamilton photos
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Interior
Decor
Living Room
Building
Trees
Windows
Office
Interior
Decor and Lighting
Bedroom
Dining and Chandelier
Living Room and Television
Landscaping, Trees, Garden, Outdoor, and Patio
Windows
Building, Architecture, and Exterior
Natural Light
Office
Waiting Area and Reception
Additional Photos
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