Brookview Healthcare Center

Pros

• The physical therapists were noted to be good and interested in the residents' progress, showing a commitment to their rehabilitation.
• Meetings with the head therapist were described as productive, indicating effective communication regarding care.
• Some staff members displayed caring attitudes and went above and beyond to facilitate window visits for family members, which was greatly appreciated.
• The facility provided opportunities for outdoor visits at times, showing an effort to connect residents with the outdoors.
• Positive interactions occurred during most visits, suggesting that there are some dedicated staff members who contribute positively to resident experiences.

Cons

• The nursing care provided was minimal and inconsistent, leading to frustration for both residents and their families.
• The administration's communication was unprofessional, with accusations made towards family members instead of addressing concerns collaboratively.
• Staff rotation during shifts likely increased the risk of exposing residents to different people, compromising continuity of care.
• There were significant delays in responding to call buttons, indicating understaffing and poor attention to residents' needs.
• A soiled bedpan was left beside a resident's bed for an entire hour during a visit, highlighting unacceptable hygiene standards.
• Residents were reportedly not engaged in activities and were neglected when it came to basic personal care like showers and hair washing.
• The facility's policies regarding outdoor visits appeared overly restrictive and poorly communicated, contributing to a stressful environment for families.
• Employee behavior often felt adversarial towards visitors rather than welcoming or supportive, creating an uncomfortable atmosphere during visits.
• Temporary agency staff seemed more caring than regular staff, suggesting inconsistency in the quality of care provided by the facility.
• Residents were not properly informed about their medical status or treatment plans, causing distress for family members seeking updates.

Review

The experiences shared by families regarding the nursing home highlight a complex and often troubling picture of care quality, staff interactions, and overall facility conditions. While some aspects of care provided—particularly physical therapy—were recognized as positive, numerous accounts reveal significant deficiencies in both nursing and aide support. Families expressed gratitude for the dedication of some staff members but felt that inconsistent care levels undermined their loved ones' well-being.

Families related their observations of the physical therapists, noting them to be engaged and interested in their loved ones’ recovery processes. Communication with head therapists was described as satisfactory, though uncertainty surrounding therapy schedules created stress. In stark contrast to the promising outlook on rehabilitation support, other areas of care were reported as minimal or inadequate. Two recurring points were the low quality of food served to residents and a general lack of timely nursing and aide assistance, which raised severe concern about the overall wellness of residents.

Communication challenges loomed large within reviews; frustrations arose from an apparent lack of coordination among staff members regarding residents’ needs. For instance, one family recounted a situation where transportation for a doctor's appointment was poorly managed—resulting in significant delays—which added to their worries about timely medical interventions for their loved one. Additionally, there was criticism aimed at administrative practices; families noted that they were often left feeling disregarded or misled by initial meetings with management who failed to deliver on promises made.

One alarming incident referenced involved a resident believed to have contracted a urinary tract infection (UTI). The process for collecting necessary specimens for diagnosis demonstrated serious lapses in proper hygienic procedures—as residents were left to handle potentially unsanitary tasks without adequate support. Furthermore, delays in administering medication exacerbated concerns surrounding inadequate staffing levels; these situations instigated anxiety not just for patients but also for their visiting families who felt powerless under such circumstances.

Another notable point mentioned was how outdoor visiting guidelines appeared not only ignored but confused within certain shifts—a practice which should have allowed family visits under Ohio regulations during pandemic restrictions. Instead, families reported conflicting information regarding outdoor access and even experienced agitation from staff when trying to maintain communication through open windows during visitations. Such instances fostered feelings of hostility rather than collaboration between families and staff, ultimately contributing to an adversarial atmosphere around visits.

The building’s age presented additional complications; maintenance issues became apparent through complaints about malfunctioning windows that staff struggled to operate correctly—and these mechanical problems sometimes interfered with efforts at maintaining contact during visits. Meanwhile, cleanliness standards drew particular ire: neglected hygiene practices led thus far as leaving soiled bedpans accessible during family visits—a clear violation of expected care protocols that compelled families toward further scrutiny of daily caregiving behaviors.

While some caregivers exhibited compassion and dedication—often coming from agency workers whose temporary status seemed counterintuitive—the prevailing sentiment indicated systemic problems within staffing consistency and professional engagement hindered effective long-term care solutions markedly enervating relationships between family members seeking assurance in their loved one's health journey. Families called attention to how these shortcomings robbed residents not only of necessary physical support but also dignity in daily living activities such as bathing and personal grooming—a stark reminder that compassionate caregiving must be prioritized even amidst operational challenges faced by nursing homes today.

This part of Defiance, Ohio offers a convenient and accessible location with a variety of amenities suitable for senior living. With multiple physicians and healthcare facilities nearby, including ProMedica Defiance Regional Hospital and Urgent Care at Defiance Clinic, residents can easily access quality medical care. There are also several places of worship in the vicinity for spiritual fulfillment. In terms of dining options, there are cafes like Spanky's and restaurants such as Kissner's and Yamato Steakhouse of Japan within close proximity. Pharmacies like Rite Aid and Walmart Pharmacy are available for medication needs. Additionally, parks like Pontiac Park provide opportunities for outdoor recreation and relaxation. Overall, this area offers a well-rounded mix of services to support a comfortable and fulfilling senior living experience.

Physicians

• Promedica Physicians (0.5 miles)
• Defiance Family Physicians (0.6 miles)
• Gary Cabatan MD (0.6 miles)
• ProMedica Physicians Family Medicine|Obstetrics - Defiance (0.6 miles)
• Okuley's Pharmacy (1.7 miles)
• Urgent Care At Defiance Clinic (1.8 miles)
• Fauster Surgery Center (1.8 miles)

Places of Worship

• Temple of Praise Assembly of God (0.5 miles)
• St John's Catholic Church (0.5 miles)
• Grace Episcopal Church (0.8 miles)
• Fellowship Club (0.9 miles)
• United Church of Christ (1 miles)
• Defiance Baptist Church (1.1 miles)
• Junction Bible Christian Church (1.2 miles)

Hospitals

• ProMedica Defiance Regional Hospital - Radiology (0.5 miles)
• ProMedica Defiance Regional Hospital - Emergency Department (0.6 miles)
• Defiance Regional Medical Center (0.6 miles)
• Defiance Dialysis Center (1.2 miles)
• Defiance Regional Medical Center (1.7 miles)
• Take Time for Yourself (9.1 miles)

Cafes

• Spanky's (0.6 miles)
• Biggby Coffee (0.7 miles)
• Cabin Fever Coffee (2.1 miles)

Restaurants

• Meek's Pastry Shop (0.7 miles)
• Kissner's (0.7 miles)
• Yamato Steakhouse of JAPAN (0.8 miles)
• We're Rolling Pretzel Company (1 miles)
• McDonald's (1 miles)
• Arby's (1 miles)
• Eric's Ice Cream Factory (1.1 miles)

Pharmacies

• Rite Aid (0.7 miles)
• Chief Markets (1 miles)
• Walmart Pharmacy (1.2 miles)
• Walgreens (1.2 miles)
• Good Neighbor Pharmacy (1.7 miles)
• Unique Prescriptions (1.7 miles)
• Defiance Pharmacy (1.8 miles)

Parks

• Pontiac Park (0.8 miles)
• Latty Grove Park (0.9 miles)
• UAW Park (1.7 miles)
• Oxbow Lake State Wildlife Area (5.1 miles)
• Kid's Kingdom (13.6 miles)

Transportation

• Railroad Crossing (1.4 miles)
• J & M Cab (1.9 miles)