Heartland Of Kettering

Pros

• The staff at the facility provided excellent care and had positive interactions with the residents, making them feel valued.
• One of the staff members was present with a resident during their final moments, showing compassion and support when family could not be there.
• The facility is well laid out, regularly maintained, and creates a pleasant environment for residents.
• Residents appeared to be in good spirits and were well-groomed during visits.
• Medications were administered with care, and staff took time to engage positively with each resident.
• The food served at the facility was healthy and promptly delivered to ensure it was hot when served.

Cons

• The staff at the facility was rude and overly rough on elderly patients, leading to a poor experience for residents like the reviewer’s father.
• Basic hygiene tasks, such as wiping after using the toilet, were not routinely performed, resulting in humiliation for immobile residents.
• Residents were left unattended for long periods, such as being left naked on the toilet for over an hour.
• Food was often left uneaten and discarded without attempts to feed residents who were unable to do so themselves, leaving them hungry.
• Staff displayed a lack of engagement and attitude towards concerns raised by families about care shortcomings.
• The facility did not have appropriate accommodations or separate areas for residents with Alzheimer’s disease.
• The quality of food served at the facility was described as lousy and unappetizing.
• Rooms were noted to be fairly small, possibly contributing to a feeling of confinement for residents.

Review

The experience of individuals and families navigating the complex world of long-term care facilities is often marked by stark contrasts, as evidenced by several reviews of Heartland of Kettering. One reviewer shared a poignant account of their brother’s time at this facility. They reported that he received exceptional care during his stay, characterized by staff who appeared to genuinely connect with him and make his final days comfortable. The family was particularly comforted by the presence of a compassionate staff member who remained with their brother at the time of his passing—a gesture that conveys a deep sense of respect and empathy in an inherently challenging situation.

In sharp contrast to this positive experience, another review details an alarming lack of care for a different resident—an elderly man who faced significant neglect while residing at Heartland. The reviewer described instances where basic human dignity was compromised. Their father, unable to move independently, was reportedly left sitting on the toilet without assistance for over an hour, highlighting severe understaffing and negligence. The absence of necessary supplies like toilet paper or wipes underscored a troubling disregard for hygiene protocols that should be foundational in any caregiving environment. Such humiliating experiences can deeply affect vulnerable individuals and illustrate significant systemic failures within the facility.

Moreover, the reviewer expressed frustration over scheduled meal times when their father was left hungry because he could not feed himself; cold meals went uneaten and were subsequently discarded without consideration for his needs. Additionally, it was noted that essential communication tools—specifically, the telephone—were placed out of his reach, further isolating him from family contact during already distressing circumstances. This alarming lack of attentiveness raises questions about the quality assurance measures in place at Heartland and emphasizes the necessity for caregivers to engage meaningfully with residents rather than dismiss them due to systemic shortcomings.

Expanding upon these negative experiences is a third perspective that painted Heartland in an unflattering light regarding its treatment of specialized populations such as those living with Alzheimer’s disease. Complaints included inadequate facilities for these residents, subpar food offerings, and uncooperative staff members who failed to create an atmosphere conducive to nurturing both physical health and emotional well-being. In addition to concerns about nutrition and staffing policies, dissatisfaction extended to spatial issues within rooms designated for residents—suggesting that physical environments may also contribute detrimentally to overall resident satisfaction.

Interestingly enough, not all feedback regarding Heartland was negative; one visitor recounted a notably positive impression during a visit to see a friend’s mother residing there. They noted that the facility appeared well-maintained and organized while observing residents who seemed engaged and cared for adequately by staff members distributing medication with patience and friendliness. According to this reviewer, no hints of neglect were apparent among residents; they observed good grooming practices alongside healthy food served promptly—a clear indication that some aspects of care are being upheld effectively despite reported grievances from families experiencing failure in caregiving standards.

Ultimately, these reviews reflect a dichotomy in personal experiences at Heartland Of Kettering—a long-term care facility where tales abound concerning both commendable compassion intertwined with deeply troubling evidence of neglectful practices towards some vulnerable residents. Families facing decisions about elderly care must weigh these narratives carefully against their own expectations when considering placement within any assisted-living environment; it becomes evident that even institutions meant for healing can fail tragically if basic tenets such as compassion, respect, attention to individual needs, hygiene compliance fail under pressure from systemic challenges like understaffing or insufficient training. It serves as an urgent reminder: when it comes down to caring for our most vulnerable citizens—their dignity should never be compromised nor forgotten amidst daily tasks within long-term care settings.

Cafes

• Warehouse 4 (0.2 miles)
• Starbucks (1.7 miles)
• Starbucks (2 miles)
• Winans Chocolates + Coffees (2.2 miles)
• Starbucks (3.4 miles)
• Starbucks (3.8 miles)
• Starbucks (3.9 miles)

Restaurants

• McDonald's (0.5 miles)
• Sonic Drive-In (0.6 miles)
• Skyline Chili (0.6 miles)
• Elsa's Kettering (0.7 miles)
• McDonald's (0.8 miles)
• Chick-Fil-A (1.3 miles)
• Carmel's (1.9 miles)

Physicians

• Digestive Specialists (0.6 miles)
• Dr Leslie Meeker's Office (0.6 miles)
• Ohio Pediatrics - Kettering Office (1 miles)
• Kunesh Eye Center (1.7 miles)
• Dayton Family Practice Assoc (1.7 miles)
• MyEyeDr (1.7 miles)
• Far Hills Medicine & Podiatry (1.7 miles)

Pharmacies

• Rite Aid (0.6 miles)
• Walgreens (1 miles)
• Kroger Pharmacy (1.1 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.2 miles)

Parks

• Lincoln Park (0.8 miles)
• Hills & Dales MetroPark (2.8 miles)

Hospitals

• Alcohol Treatment Centers Dayton (2 miles)
• Kettering Medical Center (2.7 miles)
• Miami Valley South (3.4 miles)
• Miami Valley Hospital South (3.4 miles)
• Miami Valley Hospital Surgery Floor (4 miles)
• Miami Valley Hospital Inpatient Rehab Unit (4.1 miles)