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Otterbein Gahanna

Otterbein Gahanna is a nursing home community in Gahanna, OH.

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Otterbein Gahanna

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  • Interior

    A cozy and modern living room with a stone fireplace, ceiling fan, and comfortable seating.

  • Decor

    A cozy bedroom with floral decor and natural lighting.

  • Trees

    A quiet residential neighborhood with neatly landscaped houses and a welcoming entrance sign.

  • Dining

    A spacious open floor plan featuring a kitchen and dining area with wood flooring and modern decor.

  • Landscaping

    A cozy patio area with tables, chairs, and a blue umbrella, surrounded by well-maintained landscaping.

  • Bathroom

    An accessible bathroom featuring a walk-in shower, sink, and toilet with safety handrails.

402 Liberty Way, Gahanna, OH 43230

For more information about senior living options: (866) 208-4318

3.3 from 56 reviews
5 stars
29
4 stars
4
3 stars
0
2 stars
1
1 stars
22

Overall Review of Otterbein Gahanna

common 38 reviews mention this

Staff help is a mixed picture

Residents describe both highly responsive staff and serious breakdowns in care.

Many reviews credit the staff for being friendly, competent, and attentive—especially nurses, aides, and therapists who respond to questions and support recovery. Several families also describe timely communication, management that listens, and staff members working hard within a difficult workload. At the same time, multiple negative reviews complain of short staffing, long waits for help, rude or dismissive interactions, and difficulty reaching administrative staff for updates or follow-up. A few reviews specifically point to problems with medication delivery and call-button response time.

caveat 18 reviews mention this

Food quality drives strong reactions

Food is described as either homemade and tasty or cold, inconsistent, and hard to tolerate.

Some residents and families praise the food as homemade, delicious, and served in satisfying portions, including mentions of tasty meals and home-cooked preparation in the cottage-style setting. Other reviews are far more negative, describing cold or improperly prepared meals, small portions, and inconsistent medication timing paired with food that is uncovered or room temperature. A couple of reviews connect the dining experience to missed dietary needs or special diet challenges, especially around diabetic or low-sodium restrictions. Overall, dining appears to be one of the most polarized day-to-day topics in the reviews.

  • A spacious open floor plan featuring a kitchen and dining area with wood flooring and modern decor.
common 13 reviews mention this

Therapy support is repeatedly praised

Physical and occupational therapy are commonly described as strong.

Across multiple reviews, residents and families highlight therapy—especially PT/OT—as a standout part of the rehabilitation experience. Several people describe therapists as wonderful and exciting, and they connect therapy sessions to progress like walking more, better recovery, and improved engagement. Even among harsher reviews, at least a few single out therapy staff as a relative strength compared with other parts of the experience. In the overall feedback, therapy shows up more consistently than many other services.

common 12 reviews mention this

Clean, home-like spaces are a focus

Residents frequently mention a home-like setup and cleanliness.

Positive reviews describe an inviting, residence-style environment with small household layouts, comfortable common areas, and clean, updated spaces. Families also point to details like private-room feel, a welcoming atmosphere, and residents interacting in shared spaces such as dining areas. Negative reviews counter this with complaints about cleanliness issues, including dirty conditions and concerns about how meals are stored or served. Taken together, the setting is a clear strength for some, while cleanliness and presentation problems show up in others.

caveat 2 reviews mention this

Cost concerns appear in a few reviews

Some reviewers question whether the pricing matches the level of service.

A couple of reviews call the facility expensive and suggest the cost does not align with the care or performance they experienced. One reviewer also mentions billing-related issues around the end of stay. While most pricing details are not consistently discussed across reviews, cost and value concerns are still present in the feedback.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 50 resident community capacity 50 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • John Glenn Columbus International Airport (3 miles away) John Glenn Columbus International Airport (3 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Videos

Nearby Places of Interest

Restaurants

  • Graeter's Ice Cream Gahanna (0.1 miles)
  • Piada Italian Street Food (0.8 miles)
  • First Watch (0.8 miles)
  • Bibibop Asian Grill (1.1 miles)
  • The Barn at Rocky Fork Creek (1.4 miles)
  • Chipotle Mexican Grill (1.7 miles)
  • McDonald's (2.3 miles)

Pharmacies

  • CVS Pharmacy (0.2 miles)
  • Walgreens (1.3 miles)
  • CVS Pharmacy (1.4 miles)
  • CVS Pharmacy (2.1 miles)
  • CVS Pharmacy (2.5 miles)
  • Cross Point Pharmacy (3.6 miles)
  • CVS Pharmacy (3.7 miles)

Parks

  • Thompson Park (2 miles)
  • Civic Park (5.4 miles)
  • John Bishop Memorial Park (5.5 miles)

Cafes

  • Northstar Cafe (2.6 miles)
  • Starbucks (3.3 miles)
  • Fox in the Snow Cafe (3.8 miles)
  • Starbucks (4.7 miles)
  • Panera Bread (5.7 miles)
  • Starbucks (5.8 miles)

Theaters

  • Dreamscape at AMC Easton Town Center (2.7 miles)

Transportation

  • Concourse C (3.3 miles)
  • Concourse B (3.3 miles)
  • TSA Security Checkpoint B (3.3 miles)
  • TSA Pre-Check B (3.3 miles)
  • CMH Passenger Drop-off / Pick-up (3.3 miles)
  • TSA Security Checkpoint A (3.4 miles)
  • John Glenn Columbus International Airport (CMH) (3.4 miles)

Physicians

  • New Albany Family Health (4.1 miles)
  • Mount Carmel Medical Group New Albany (4.1 miles)
  • Taylor Station Surgical Center (4.3 miles)
  • Orthopedic One (4.4 miles)
  • Retina Group (4.8 miles)
  • East Columbus Oral Surgery Specialists (4.8 miles)
  • Ohio ENT & Allergy Physicians (4.8 miles)

Places of Worship

  • Faith Ministries Church (4.1 miles)
  • The Cross Walk Church (5.9 miles)
  • Macedonian Orthodox Cathedral (6 miles)
  • Westerville Christian Church (6.1 miles)
  • St Catharine Church (6.6 miles)

Hospitals

  • Central Ohio Surgical Institute (4.7 miles)
  • Mount Carmel East (4.8 miles)
  • Mount Carmel St Ann's OBGYN Clinic (6.5 miles)

Frequently Asked Questions

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