Home Helpers & Direct Link in Gahanna, OH

Pros

• Home Helpers Columbus is responsive, communicative, and caring toward seniors and staff.
• The staff is knowledgeable and treats clients like family, with kindness and care.
• Jason J and Tina C are highly communicative and responsive in coordinating evolving care.
• Lisa is an attentive caregiver who eases transitions and provides ongoing companionship.
• The team is friendly, kind, professional, and trustworthy.
• Jason and his team communicate clearly and ensure appropriate caregiver roles.
• Home Helpers genuinely cares about its clients and their quality of life.
• Jason has built an outstanding team of caregivers delivering superior service.
• The organization is client-centered, with integrity, compassion, and dedication.
• They help families find the best possible care solutions and support independence.

Cons

• Sadly, this service employs aides that refuse to bathe and provide basic care for the elderly with dementia.
• An aide named Deborah is terribly neglectful and lazy and should not be working with the elderly or children.

Review

This community is best suited for families seeking a highly personal, home-first care partnership that keeps a loved one at home with dignity, while ensuring rapid access to a responsive leadership team. Gahanna, part of the Columbus metro footprint, serves seniors who value continuity, trust, and a caregiver network that feels more like family than a vendor. The standout here is the ability to mobilize quickly, match caregivers to individual routines, and maintain a steady point of contact from the owner and supervisors who stay closely involved. For families navigating Medicare/insurance or long-term care insurance benefits, the firm’s hands-on approach often translates into smoother coordination and less family stress during transitions, crises, or evolving care needs.

Those who may want to consider alternatives are families facing intensely medically complex or around-the-clock nursing needs, or those who prioritize a tightly standardized, facility-based social environment. While Home Helpers earns praise for compassion and communication, the reviews show occasional gaps in office-to-caregiver communication, and a minority of experiences where care did not align with medical advice or where equipment needs and billing created tension. In cases where a loved one requires continuous, highly regimented clinical oversight, or where dementia care demands constant, medically supervised attention, an on-site skilled nursing facility or a dedicated senior housing option with built-in medical support may prove more appropriate.

The strongest pros map directly to what families repeatedly value: proactive responsiveness and clear lines of communication, a caregiver cadre who feels trustworthy and consistently caring, and leadership that genuinely engages with families. Families report that the team is fast to respond, that caregivers are kind, and that the same staff members often form meaningful relationships with the senior, an element that translates into better mood, more reliable routines, and fewer caregiving disruptions for relatives. The ability to tailor services to the person’s pace, whether easing into independent living or providing additional assistance after a hospital stay, appears to be a core strength. The care teams also stand out for advocate-level engagement: coordinating doctor visits, coordinating with insurance, and stepping in to ease transitions when needs shift. That level of ownership from the owner and supervisors reduces the burden on families and reinforces trust.

Even the notable drawbacks can be weighed against the benefits with a practical plan. The most persistent caution is that communication between the office and frontline caregivers can drift at times, creating occasional misalignment between what’s discussed and what’s carried out. A few reviews flag experiences with individual aides who did not meet expectations, including concerns about basic care standards, issues with bathing, or the use of equipment billed in a way that felt excessive. Another pattern is the risk of overdependence on a single caregiver match; when a preferred caregiver isn’t available, family members can sense a drop in consistency. The prudent approach is to insist on a written, evolving care plan with explicit caregiver assignments, daily notes, and a clear point of contact at all times. Demand a proactive supervisor check-in, and confirm upfront what equipment is truly required, what it costs, and how any changes will be communicated and approved.

With these realities in mind, the pros offset the cons most convincingly when families adopt a disciplined, proactive partnership model. Start with a formal care plan that outlines daily routines, medical supports, and anticipated transitions; insist on introductions from the owner and a supervising caregiver, not just a single point of contact. Leverage the organization’s demonstrated strength in insurance coordination and crisis response by having them map benefits early and keep the family looped in during changes in health status. Use the right-sized approach, begin with a core level of assistance and scale up or down based on real-time needs, so independence remains the anchor and dependence doesn’t grow without management. And trust the team’s dedication to “aging in place” as a guiding principle, while holding every interaction to a clear standard of dignity and respect.

Overall, Home Helpers & Direct Link is a compelling choice for families who want a strong, trusted partner to help a loved one remain at home with compassionate support, facilitated by an owner-led team that genuinely treats care as a calling. It is especially well-suited for those who prize rapid responsiveness, thoughtful caregiver matching, and a relationship-driven model that reduces family fatigue during difficult periods. It is less well-suited for families requiring nonstop clinical nursing oversight, hyper-rigid care protocols, or the certainty that every service will be delivered in a highly standardized way. In those cases, exploring facility-based options with built‑in medical teams may be warranted. For many Columbus-area households, this Home Helpers office offers a practical, trustworthy path to safer, more comfortable daily living, with a clear emphasis on preserving independence and maintaining a sense of home.

This part of Gahanna, Ohio offers a convenient and accessible location with various amenities nearby. There are multiple pharmacies in the vicinity, making it easy to access prescription medications and healthcare services. Additionally, there is a range of dining options, from casual fast food restaurants to upscale eateries. Parks provide opportunities for outdoor recreation and relaxation, while cafes offer cozy spots for socializing or enjoying a cup of coffee. The area also has medical facilities such as physicians' offices and hospitals, ensuring residents have access to quality healthcare services. Places of worship are available for spiritual support and community involvement. The proximity to John Glenn Columbus International Airport and transportation hubs allows for easy travel options. Overall, this part of Gahanna combines convenience, amenities, and healthcare resources that would be beneficial for seniors looking for a comfortable living environment.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.6 miles)
• Cross Point Pharmacy (3.5 miles)
• CVS Pharmacy (3.7 miles)

Restaurants

• Graeter's Ice Cream Gahanna (0.2 miles)
• Piada Italian Street Food (0.9 miles)
• First Watch (0.9 miles)
• Bibibop Asian Grill (1.2 miles)
• The Barn at Rocky Fork Creek (1.4 miles)
• Chipotle Mexican Grill (1.6 miles)
• McDonald's (2.2 miles)

Parks

• Thompson Park (2 miles)
• Civic Park (5.2 miles)
• John Bishop Memorial Park (5.4 miles)

Cafes

• Northstar Cafe (2.7 miles)
• Starbucks (3.2 miles)
• Fox in the Snow Cafe (3.8 miles)
• Starbucks (4.5 miles)
• Starbucks (5.6 miles)
• Panera Bread (5.8 miles)

Theaters

• Dreamscape at AMC Easton Town Center (2.8 miles)

Transportation

• Concourse C (3.2 miles)
• Concourse B (3.2 miles)
• TSA Security Checkpoint B (3.2 miles)
• TSA Pre-Check B (3.2 miles)
• CMH Passenger Drop-off / Pick-up (3.2 miles)
• TSA Security Checkpoint A (3.3 miles)
• John Glenn Columbus International Airport (CMH) (3.4 miles)

Physicians

• New Albany Family Health (4.1 miles)
• Mount Carmel Medical Group New Albany (4.1 miles)
• Taylor Station Surgical Center (4.1 miles)
• Orthopedic One (4.2 miles)
• Retina Group (4.6 miles)
• East Columbus Oral Surgery Specialists (4.6 miles)
• Ohio ENT & Allergy Physicians (4.7 miles)

Places of Worship

• Faith Ministries Church (4.2 miles)
• The Cross Walk Church (5.8 miles)
• Macedonian Orthodox Cathedral (5.8 miles)
• Westerville Christian Church (6.3 miles)
• St Catharine Church (6.5 miles)
• St Pius X School (6.6 miles)

Hospitals

• Mount Carmel East (4.6 miles)
• Central Ohio Surgical Institute (4.7 miles)