Home Helpers & Direct Link in Gahanna, OH

Pros

• The staff at Home Helpers is knowledgeable and the aides treat clients like family.
• The caregivers are kind and genuinely caring.
• Jason J. and Tina C. are communicative and responsive to evolving care needs.
• Lisa is described as an angel on earth, providing compassionate, ongoing care.
• Home Helpers helps seniors remain in independent living longer with supportive care.
• The caregivers are professional, trustworthy, and dedicated.
• Jason and his team are honest, reliable, and focused on the client's best interests.
• The organization is noted for integrity, compassion, and a client-centered approach.
• Families feel supported and at ease thanks to clear communication and dependable helpers.
• Clients and families repeatedly say they would recommend Home Helpers without hesitation.

Cons

• An aide named Deborah is described as terribly neglectful and lazy and should not be working with the elderly or children.
• The service employs aides who refuse to bathe and provide basic care for residents with dementia.
• They started out caring but toward the end insisted on equipment that caused the client pain and discomfort against medical advice.
• They repeatedly went against medical advice and would not listen to the client.
• They charged the family thousands for equipment that was not needed.
• There is significant miscommunication between the care coordinator and staff, with information not being properly relayed.

Review

This community is best suited for families seeking deeply personal, in-home support for an aging loved one in the Columbus area, with a particular fit for someone who values companionship, independence, and a steady, well-communicated path from independent living to assisted care. The model centers on home health helpers who treat clients with respect, forge real relationships, and keep care flexible enough to adjust as needs change. For families facing a transition from hospital or post-acute care back to home, or those who want to stay in a familiar environment with someone who can coordinate visits, this option stands out as a practical, family-forward choice.

Those who may want to consider alternatives are clear to identify early. The service is not a substitute for comprehensive, round-the-clock skilled nursing or highly regimented medical supervision. Families whose loved ones require intensive dementia care with constant monitoring, or who demand perfectly error-free execution of medical protocols, may find the occasional coordination or consistency gaps too consequential. A few reviews flag isolated caregiver missteps, such as a caregiver who did not perform basic care tasks or a mismatch of equipment with medical advice. For such cases, a facility-based option with more centralized medical oversight or a different home-health agency with a larger nursing staff could be more reliable.

The strongest pros center on people and culture. A recurring thread is that leadership and caregivers bring compassion, integrity, and hands-on engagement to every case. Families consistently credit Jason and the supervisory team for rapid responsiveness, thoughtful matching, and clear communication about care plans. The ability to "right-size" care - scaling hours and services to fit changing needs without forcing a rigid schedule - lets families reclaim time and energy while their loved ones retain a sense of autonomy. The relationships built - caregivers who visit regularly, a supervisor who introduces the team on day one, and staff who advocate for clients - translate into consistent daily routines and meaningful human connection, which many families value far beyond clinical outcomes.

These strengths are most meaningful when balanced against the occasional downsides. While most reviews praise the care and the atmosphere as genuinely family-like, there are cautions about inconsistencies between what the care coordinator promises and what front-line staff deliver. When that gap appears, it can erode confidence unless countered by strong oversight, rapid escalation, and deliberate care-team communication. The positive counterweight is the demonstrated commitment of the owner and team to rectify issues, maintain transparency, and keep families informed - elements that, in practice, reduce risk and restore trust after a stumble.

In practical terms, families evaluating this option should enter with a clear plan for oversight and communication. Ask for named caregivers who will become familiar faces, request a concrete care schedule with the ability to adjust on short notice, and confirm a reliable on-call structure for weekends or crises. Probe how the agency coordinates with long-term care insurance or other funding sources and how care plans are documented and reviewed with family input. Consider a short trial period to test the fit, monitor for any miscommunications, and verify that comfort and independence are preserved as needs evolve. The right aligning of expectations here - especially around caregiver consistency and medical equipment decisions - will determine how well the strengths translate into everyday peace of mind.

Bottom line: this community excels for families who want a trusted, compassionate at-home care partner that treats their loved one like family, can adapt to changing needs, and can navigate insurance and transitions with tact. It is particularly strong for those who prize relationships, responsive coordination, and a family-centric approach to aging in place. Those seeking certainty of 24/7 medical oversight, flawless adherence to every medical directive, or a purely hospital-style care protocol may find alternatives more aligned with their priorities. In the right circumstances, this provider offers a compelling, practical path to preserving independence and dignity at home, guided by a leadership team that has earned broad trust through years of devoted service.

This part of Gahanna, Ohio offers a convenient and accessible location with various amenities nearby. There are multiple pharmacies in the vicinity, making it easy to access prescription medications and healthcare services. Additionally, there is a range of dining options, from casual fast food restaurants to upscale eateries. Parks provide opportunities for outdoor recreation and relaxation, while cafes offer cozy spots for socializing or enjoying a cup of coffee. The area also has medical facilities such as physicians' offices and hospitals, ensuring residents have access to quality healthcare services. Places of worship are available for spiritual support and community involvement. The proximity to John Glenn Columbus International Airport and transportation hubs allows for easy travel options. Overall, this part of Gahanna combines convenience, amenities, and healthcare resources that would be beneficial for seniors looking for a comfortable living environment.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.6 miles)
• Cross Point Pharmacy (3.5 miles)
• CVS Pharmacy (3.7 miles)

Restaurants

• Graeter's Ice Cream Gahanna (0.2 miles)
• Piada Italian Street Food (0.9 miles)
• First Watch (0.9 miles)
• Bibibop Asian Grill (1.2 miles)
• The Barn at Rocky Fork Creek (1.4 miles)
• Chipotle Mexican Grill (1.6 miles)
• McDonald's (2.2 miles)

Parks

• Thompson Park (2 miles)
• Civic Park (5.2 miles)
• John Bishop Memorial Park (5.4 miles)

Cafes

• Northstar Cafe (2.7 miles)
• Starbucks (3.2 miles)
• Fox in the Snow Cafe (3.8 miles)
• Starbucks (4.5 miles)
• Starbucks (5.6 miles)
• Panera Bread (5.8 miles)

Theaters

• Dreamscape at AMC Easton Town Center (2.8 miles)

Transportation

• Concourse C (3.2 miles)
• Concourse B (3.2 miles)
• TSA Security Checkpoint B (3.2 miles)
• TSA Pre-Check B (3.2 miles)
• CMH Passenger Drop-off / Pick-up (3.2 miles)
• TSA Security Checkpoint A (3.3 miles)
• John Glenn Columbus International Airport (CMH) (3.4 miles)

Physicians

• New Albany Family Health (4.1 miles)
• Mount Carmel Medical Group New Albany (4.1 miles)
• Taylor Station Surgical Center (4.1 miles)
• Orthopedic One (4.2 miles)
• Retina Group (4.6 miles)
• East Columbus Oral Surgery Specialists (4.6 miles)
• Ohio ENT & Allergy Physicians (4.7 miles)

Places of Worship

• Faith Ministries Church (4.2 miles)
• The Cross Walk Church (5.8 miles)
• Macedonian Orthodox Cathedral (5.8 miles)
• Westerville Christian Church (6.3 miles)
• St Catharine Church (6.5 miles)
• St Pius X School (6.6 miles)

Hospitals

• Mount Carmel East (4.6 miles)
• Central Ohio Surgical Institute (4.7 miles)